January 2010 President S Report

3.4 MB·English

by  Chicago Transit Authority

P ’
RESIDENT S
R
EPORT
January 20, 2010

S R
ERVICE EDUCTIONS
Nine (9) express bus routes eliminated
Service less frequent on 119 bus routes and seven
rail lines
Service hours shortened on 41 bus routes
C R
OMMUNICATING WITH IDERS
Customer alert posters
Digital displays and other electronic signage
Audio announcements on bus routes
Brochure with specific service information
C R
OMMUNICATING WITH IDERS
Strategically deployed information specialists
Expanded Customer Service center hours on
February 6 and 7
Signs at all CTA bus stops
Information on cable TV via the city’s municipal
channels and Cook County’s channel
Outreach to elected officials and community
organizations

B L C E C
ROWN INE APACITY XPANSION OMPLETED
R C F S
IBBON UTTING AT ULLERTON TATION
All Brown
Line stations
are now
accessible
$530M P C O T & O B
ROJECT OMPLETED N IME N UDGET