ITSD Road Map/Strategic Plan FY 2011-FY 2015 - University of PDF
Preview ITSD Road Map/Strategic Plan FY 2011-FY 2015 - University of
ITSD Road Map/Strategic Plan FY 2011-FY 2015 Key: Priority: U = Urgent; I = Important; D = Desirable Current Status: C = Completed; O = Ongoing; P = Pending Area One: Infrastructure As the University moves forward with its 25-‐year Master Plan, which involves the removal of key pieces of the existing campus infrastructure, ITSD must plan for a new infrastructure design to support the instructional and research goals of the University. Priority Initiative Status Notes U 1. Enterprise Architecture Plan By 2015, ITSD will have implemented an enterprise architecture plan to support the University’s 25-‐year master plan. • Initiate consulting project w/ Vantage Technology Group O FY11 • Information gathering and plan development • Collaborate with Facilities to incorporate IT needs into Facilities O FY11 plan • Complete EA plan in Summer 2011 FY12 • Based on EA plan, determine location of new data center and begin transition planning • Plan redeployment of resources from existing data center to new data center location. • Prepare budget for equipment needed to implement Phase I of EA FY 12 • Implement new EA in Integrated Science and General Academic FY 13 Building • Complete migration of current data center to new data center. FY 13 • Implement remainder of Phase I EA FY13 • Contract vendor for implementation of Phase II of EA plan FY14 • Prepare budget for equipment needed for Phase II of EA plan • Implement new EA in Residence Halls and General Academic FY 14-‐FY 15 Building II U 2. Wireless Network Enhancement By 2015, ITSD will have completed the build-‐out and enhancement of the University’s wireless network • Complete wireless overhaul by adding 75 new access point FY 11 throughout campus (inside and outside spaces) Priority Initiative Status Notes • Complete N-‐channel migration and ENAC (network access control) FY11 implementation • Develop and implement a long-‐term strategy for guest accounts FY 11 • Investigate feasibility of Wi Max implementation FY 12 • Ensure secure wireless access is available from all areas of campus FY 13 • Outfit new academic building with wireless N technology (all FY 13 classrooms, labs, common areas • Outfit new academic building with wireless N technology (all FY 14 classrooms, labs, common areas) • Prepare plan for wireless access in new residence halls FY 14 • Implement wireless access in new residence halls FY 15 U 3. Storage Provisioning P By 2015, ITSD will provide storage for the University’s academic, research, and business needs using an appropriate mix of local, hosted and cloud services. • Implement a multi-‐terabyte scalable storage offering for faculty and FY 11 staff (including front-‐end processing). • Explore cloud-‐based storage for extreme storage needs. Make FY 11 storage resources an annual budget item. • Collaborate with institutions for shared storage. • Add storage modules as needed to support University’s mission and FY 12 goals. • Ensure Internet and LAN-‐based bandwidth resources are available for the transfer of large datasets. • Review storage architecture in line with EA plan FY 13 I 4. Telecommunications P By 2015, ITSD will provide unified messaging services to all areas of the University as well as support for mobile computing and Voice over IP. • Design and plan for the introduction of VoIP, centralized fax FY 11 services, Voicemail feature set activation and Unified Messaging (Exchange 10) • Implement VoIP in select locations, rollout centralized fax services, FY 12 activate voicemail feature set and integrate Exchange 10 with voicemail system. Priority Initiative Status Notes • Plan for and implement enhancements to call center system FY 11-‐12 • Build out mobile computing infrastructure and support FY 12 • Install PBX in new datacenter, outfit new academic building with FY 13 Voice over IP. • Outfit new science building with Voice over IP FY 13 • Implement VOIP in new residence halls as appropriate FY 14 I 5. Email P By 2015, ITSD will offer modern e-‐mail services for students, faculty and staff. • Design, plan and implement Exchange 10 for faculty and staff. FY 11 • Integrate Unified Messaging with campus telecommunications FY 12 systems • Begin to explore enterprise implementation of alternatives to FY 12 email—text messaging, instant messaging, chat etc. • Explore feasibility of outsourcing faculty and staff email FY12 • Explore feasibility of email archiving FY 13 • Plan for the addition of new faculty and staff resulting from new FY 13 academic building • Plan for the addition of new faculty and staff resulting from new FY 13 science building I 6. Active Directory Consolidation P By 2015, ITSD will manage one central domain using Active Directory. • Plan and implement migration of orphan domains to central IT AD FY 11 2008 domain. • Design and implement a secure methodology for inter-‐campus and inter-‐institutional federation. • Design and implement group policies (security) for newly integrated FY 12 domain member. • Outfit new buildings with one domain structure. FY 13 • Priority Initiative Status Notes D 7. Virtualization O By 2014, UMass Boston will have 90% of campus-‐based applications virtualized and will maximize the use of virtualization for disaster recovery. • Upgrade existing VMWare environment FY 11 • Create an inventory of applications that can be virtualized FY 11 • Continue to virtualize applications as appropriate FY 11-‐12 • Plan for purchase of VM hardware and software as environment FY12 grows. • Virtualize all new applications where possible. O FY 11 • Establish cadre of VM talent on staff. FY 11-‐12 • 50% virtualization by end of 2011 (goal) FY 12 • 75%-‐90% virtualized for all applications. FY 13 U 8. Network Security O By 2015, ITSD will have a robust network security infrastructure in place. • Complete EPO rollout and associated modules. FY 11 • Implement ENAC (network access control) on wireless environment FY 11 • Implement Qualys and conduct network security audit FY 11 • Enhance physical security for all IT areas FY 12 • Outfit new building with ENAC for LAN and wireless-‐based FY 13-‐14 communications D 9. Network Consolidation O By 2015, UMass Boston will have a consolidated network system. • ITEA will identify target networks for consolidation (i.e. Energy FY 11 Management, Parking) and produce a plan for consolidation • Develop a transitional plan with various network owners. Identify FY 12 opportunities for new technology integration Priority Initiative Status Notes • Outfit new buildings with consolidated network topology. Construct FY 13-‐14 and staff a 24/7/365 Network Operations Center to monitor consolidated network activity. Area Two: Research Support As the University continues to grow its research profile, ITSD needs to have a more coherent and comprehensive approach to providing support for research. Priority Initiative Status Notes 1. Research Support Plan By 2014, ITSD will have a well-‐developed plan for research support, laying out budget needs and priorities. • Hire a Manager of Research Support to assess campus research FY 11 requirements and implement strategies for research support • Study research support structure at peer universities FY 11 • Implement survey of new faculty to determine research needs FY 11 • Gather data from Vantage study to identify research technology FY 12 priorities • Work with Healey Library to interview faculty research to better FY 11 understand support needs. • Develop plan for Faculty Research Liaison program in conjunction FY 12 w/ Healey Library • Work with ORSP to find ways to integrate IT better into the grant FY 12 process • Implement Faculty Research Liaison program FY 12 • Work with VP Research to implement Research Computing FY 11-‐12 Advisory Group • Develop a website that focuses on support tools available for FY 12 researchers • Foster research relationships with intercampus and external FY 11-‐ FY 15 research entities • Develop research support staffing model (programming, database, project management and web support personnel) • Request additional research support position for FY 13 FY 12 • Hire additional research support position FY 13 • Work with Holyoke HPC to make resources available to UMass FY 13-‐14 Boston researchers Priority Initiative Status Notes • Explore research needs and research collaborations with EMK FY 13-‐14 Center for the Study of the Senate U 2. Research Infrastructure O By 2015, ITSD will provide appropriate infrastructure to meet University research needs. • Expand storage infrastructure to further accommodate research FY 11 needs • Explore enhancement of front-‐end processing options (HPC) FY 11-‐12 • Work with departments on research grant fulfillment needs (HPC, FY 12 storage, staffing) Establish dedicated research wireless network • Explore possible SaaS options for researchers FY 12 • Explore I2 use by campus researchers and possible expansion FY 12 • Explore options for research storage support in the cloud and/or in FY 12 Worcester Data Center • Augment on-‐campus research infrastructure with research FY 13 computing footprint in the new Holyoke Supercomputing Facility and consortium-‐based shared resources U 3. Integrated Science Complex P By 2014, ITSD will establish the Integrated Science Complex (ISC) as a core research facility. • Work with ITEA consultants and UMass faculty to develop ISC FY 11 infrastructure architecture plan • Determine operational requirements (staffing, service levels) to FY 12 support research in the ISC • Purchase research support equipment for ISC (HPC, storage, FY 13 bandwidth) • Apply research support staffing model. FY 13 • Install equipment in Integrated Science Complex to support FY 13-14 research Area Three: Student learning and effective teaching IT provides support for student learning and teaching effectiveness. As the university opens new academic buildings, ITSD has additional opportunities to enhance teaching and learning at the University. Priority Initiative Status Notes I 1. LMS By 2013, working with UMass Online, UMass Boston will select and implement (training, data migration, documentation, etc) a new learning management system that will enhance teaching and learning. • Complete request for public comment phase of selection via P FY 11 UMOL Wiki • Participate w/ UMOL in Request for Bid process FY 11 • Product Demos -‐ October P FY 11 • Selection of LMS – November – December P FY 11 • Design/Installation/Testing P FY 11 • Pilot P FY 12 • Training / Documentation P FY 12 • Go Live P FY 12 I 2. Virtual Computing Lab O By 2014, ITSD will offer faculty, staff and students the ability to access lab resources (software applications) from any computer that has access to the web – both On and Off campus. • Develop prototype with UMass Dartmouth C FY 11 • Develop templates for UMass Boston O FY 11 • Allocate staff resources in building the system and have them work O with staff from UMD and other campuses • Determine pilot group (faculty class maybe an option) and build P FY 11 images with assistance from lab staff • Participate in the pilot P • Evaluate “pilot” P Build an evaluation document • Determine best hosting location FY 11-‐12 • Build business model for production system FY 11-‐12 • Purchase and install equipment for production system FY 12 • Have UMB IT staff (Systems and Lab) assist in building and creating P FY 12 the images for wider roll-‐out • Provide training and documentation P FY 12 • Market the services P FY 12 • Evaluate the feasibility of opening the service beyond UMass FY 13 I 3. New Academic Buildings By 2014, the University will have two new buildings – an integrated science complex and a general academic building. I.T. will assist in the planning of the technology, including real-‐time support, to enhance teaching & learning. • Science –Design of classroom, labs, social spaces P FY 2011 • Meetings with Architect, faculty, students P FY 2011 • Science -‐ Technology in classrooms P FY 2011 • Review the technology needed for each space P FY 2011 • Order equipment P FY 13 • Install and test equipment P FY 13-‐14 • Science -‐ Staffing requirements P FY 12 • Determine staffing numbers and costs P FY 12 • Hire staff P FY 13-‐14 • Train staff on new technology and spaces P FY 13-‐14 • Renovation Wheatley & McCormack -‐ Classroom design P FY 12 • Renovation Wheatley & McCormack -‐ Technology in classrooms P FY 12 • Gen Academic –Design of classroom, labs, social spaces P FY 2012 • Meetings with Architect, faculty, students P FY 2012 • Gen Academic -‐ Technology in classrooms P FY 2012 • Review the technology needed for each space P FY 2012 • Order equipment P FY 13 • Install and test equipment P FY 13-‐14 • Gen Academic -‐ Staffing requirements P FY 2012 • Determine staffing numbers and costs P FY 2012 • Hire staff P FY 13-‐14 • Train staff on new technology and spaces P FY 13-‐14 I 4. Digital Learning Studio By 2015 the Digital Learning Studio (faculty support center) staffed by instructional designers, media specialists and educational technologists will provide faculty the support needed to use technology to enhance teaching -‐-‐ both face-‐t-‐face and online. The DLS will offer a core set of programs for faculty each semester. • Evaluate all DLS software and hardware , and O • Prepare plan/budget for upgrading software and new acquisitions P • New purchases and upgrade digital Learning Studio Software and P FY11 furniture, and installation through cooperation of LMS manager • Establish staff and client Policies and procedures based on new O FY 11, 12, 13, 14 services, upgrade website, and communications to reflect changes. Hire full-‐time media specialist to work with faculty. • Based on need analysis and feedback from Faculty Liaison, Instructional Designers and other members design and develop workshops and other events that promote the use of technology • Publicize new list of services, and offer presentations and O FY 11, 12, 13, 14 workshops to faculty • Provide faculty support in video editing software in the form of P FY 14 workshops and on-‐line tutorials • Enable MACX streaming video server • Provide faculty working on A/V materials back up their work or P FY 15 access the files from their offices. I 5. Emerging Technologies O By annually reviewing technologies that can enhance teaching and learning, we will be offering the best resources to our faculty and students. By 2014, we will offer new media technologies such as iTunesU, Camtasia/Classroom capture, i>Clickers, etc. • iTunesU • Develop iTunes U so that faculty can host content in a secure O FY11 manner o Increase content of iTunes U O FY11 o Develop best practices for rolling out private side of iTunes U to all faculty o work with web services to set up workflow for private authentication; Improve workflow so that it is less manual o Roll out iTunes to all faculty o Provide workshops and online tutorials for iTunes U O FY12 o Evaluate and improve services • Continue to market and support services O F13 • focus on IT newsletter, ITC workshops, on-‐line tutorials • Reevaluate workflow model and best practices; final O FY14 report and improvements • Camtasia/Accordant Classroom Capture o Evaluate pilot of Camtasia, software and technical C FY11 support; potential integration with iTunes o Decision to continue with Camtasia relay or pilot new class capture system; renew license or look at Echo 360; o File evaluation, recommendations report o Develop and distribute training materials, offer P FY12 workshops o Plan for installation of additional Accordant systems FY 12 o Market software to increase users, focusing on IT O FY13 Newsletter, ITC workshops, on-‐line tutorials o Reevaluate workflow model and best practices; final O FY 14 report and recommendations • I>clicker • Expand user base of i>clicker FY11 • Roll out i>clickers as service integrated with blackboard • Expand audience of faculty for services FY 12 • Provide workshops to faculty on service • Feedback from faculty in pilot; surveys and FY 13 evaluation • Improve services and support; improve workshop FY 14 and support info • ePortfolios o working with CEHD, pilot Chalk and Wire FY11 o work with 2-‐3 faculty to develop training material and roll out e-‐Portfolio pilot o evaluate deployment of the service; implement FY 12 changes as needed o Develop campus support plan for e-‐portfolios FY 12 o Expand usage of e-‐Portfolio to other faculty in CEHD o Expand usage of e-‐Portfolio to all CEHD faculty FY 13-‐14 o Explore grant opportunities to develop e-‐portfolio FY 13-‐14 applications • Mobile Learning o Mobile Learning – Investigate and roll out one new FY 11-‐12-‐13 mobile technology in the next 3 years o The new LMS should be accessible via the iPhone, iPad, etc. o Research granting opportunities which can be used to develop mobile apps • Collaborative Technologies o Set up pilot programs for collaborative technologies FY 11-‐12 such as Web-‐Ex, uCollaborate/Sharepoint, and YouTube I 6. By 2015, IT will offer a comprehensive set of services to students that can enhance learning and research activities. • Training – Will offer training classes that enhance the O FY 11, 12, 13, 14 student’s technical skills. • Software – Will negotiate special pricing with various O FY 11, 12, 13, 14 vendors and resellers that students may benefit from. • Hardware – Will negotiate special pricing with various O FY 11, 12, 13, 14 vendors and resellers that students may benefit from. • Professional Development – Will offer customized P FY 11, 12, 13, 14 training and professional development opportunities (internships) in teaching and supporting technology Area Four: Business Services/Campus and Enterprise Application Support UMass Boston depends heavily on local campus applications as well as enterprise applications in order to conduct its business effectively and efficiently. ITSD will continue to upgrade and enhance locally supported applications and work with UITS to handle upgrades and enhancements of enterprise applications smoothly. Priority Initiative Status Notes I 1. Series25 (R25, Schedule25, X25, 25Live) By 2015 ITSD will provide an expanded suite of space planning, calendaring, and special event handling applications, fully web enabled, moved to a SaaS (Software as a Service-‐Cloud Computing) architecture at CollegeNET moving our current R25 (Resource25) to Live25. X25 will be a key tool in the Master Plan for forecasting and planning for all space.
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