JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in IT Leadership Manual JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in IT Leadership Manual Roadmap to Becoming a Trusted Business Partner ALAN R. GUIBORD JohnWiley&Sons,Inc. JWBT755-fm JWBT755-Guibord Printer: Yet to Come June 28, 2012 9:40 Trim: 6in × 9in Copyright © 2012 by John Wiley & Sons, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the Web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services or for technical support, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002. Wiley also publishes its books in a variety of electronic formats. Some content thatappearsinprintmaynotbeavailableinelectronicbooks.Formore information about Wiley products, visit our web site at www.wiley.com. LibraryofCongressCataloging-in-PublicationData: Guibord,AlanR.,1947– ITleadershipmanual:roadmaptobecomingatrustedbusinesspartner/ AlanR.Guibord. p.cm. Includesbibliographicalreferencesandindex. ISBN978-1-118-11988-4(cloth);ISBN978-1-118-22466-3(ebk); ISBN978-1-118-26271-9(ebk);ISBN978-1-118-23796-0(ebk) 1.Informationtechnology–Management. 2.Leadership. I.Title. HD30.2.G852012 658.4(cid:2)038—dc23 2012022659 PrintedintheUnitedStatesofAmerica 10 9 8 7 6 5 4 3 2 1 JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in This book is dedicated to my wife, Donna. Without her dedication and unwavering support, I would never have been able to achieve my goals. JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in Contents Foreword xi Preface xv Acknowledgments xxi CHAPTER1 The Journey: Today’s Leadership Challenges 1 The New World Order and the IT Challenge 4 Today’s Cultures 8 Objective of This Book 12 CHAPTER2 We Are All Unique 15 Look within Yourself First 16 Self-Evaluation Process 17 Reading Others 18 Make Time for Yourself 19 Know What You Don’t Know 22 Journey to Self-Awareness 22 Self-Awareness Exercise 23 Be Prepared 25 Make Time for You and Live in the Moment 26 Seek a Mentor 28 Are You in Balance? 30 What Motivates You? 31 vii JWBT755-fm JWBT755-Guibord Printer:YettoCome June28,2012 9:40 Trim:6in×9in Contents Do You Have Passion? 33 What Will I Be When I Grow Up? 34 Notes 36 CHAPTER3 Are You Ready to Make a Move? 37 Evaluate Yourself and the New Position 40 Dealing with the Change 43 Do Your Homework 46 The Integration Process 49 Building the Foundation of Trust 52 CHAPTER4 Developing Your Leadership Style 57 Cast Your Own Shadow 59 Consult a Mentor 63 Leaders Succeed from the Bottom Up, Not the Top Down 66 Building a Strong Team 71 It Is Okay to Be Passionate 75 CHAPTER5 Soft Stuff Is What Really Matters 79 The Generation Gap 81 Combining Cultures 83 Match Your Style to the Market 85 Ego Gets You Fired 89 Be a Good Communicator 93 CHAPTER6 How Do You Compete? 99 Competing on the Job Is Not Enough 100 It Isn’t Just about Winning 103 Instill Competition in Your Organization 105 Controlled Aggression 106 viii