Issue-Based Problem-Solving: Antidote to Mental Messing Around

32 Pages·2008·0.53 MB·English

Issue-Based Problem-Solving:
Antidote to Mental Messing Around
Copyright ©2008 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Today`s guestspeakers…
(cid:1)
Alexander Pinter Supply Chain Management Consultants and
[email protected] Trainers for Accenture
+43 – 676 – 8720 33833
(cid:1)
Main Industries:
– Natural Resources
Albert Schöberl – Chemicals & Pharmaceuticals
– Products
[email protected]
+43 – 676 – 8720 33841
– Global Strategic Sourcing
– Organizational Development & Performance Management
– Supply Chain Academy & Training Concepts
– Production Process Optimization
– Change Management
Copyright ©2008 Accenture All Rights Reserved. 1
We‘re a Global Player…
Facts
- Founded in 1989
- Listed on NY stock exchange (07/2001)
- 170‘000 employees worldwide
- 150 offices in 48 countries
- 19.7 billion $ revenue in FY07
Clients
- 91 of Global Fortune 100
- over 2/3 of Global Fortune 500 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007
Revenuein billionUS-Dollar
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And a Local Player…
Geographic Unit (ASG)
- Austria / Switzerland / Germany
Hamburg
Berlin
Düsseldorf
5‘000 Employees in ASG
Bonn
- 270 in Austria (75 MC, 12 SCM)
Frankfurt
Nürnberg
Stuttgart
München
Most clients are market leaders in
Wien
their industry
Zürich
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SCM Procurement Practice
Global Reach Purchasing & Industry
Expertise
– More than 1’000 procurement
projects – 450 billion EUR spend volume
– Working for over 350 leading sourced, 30 billion spend volume
clients on transformational sourced p.a.
Global Sourcing programs – 7’500 experienced SCM
– 48 countries consultants
– One Global Network – More than 1’850 sourcing &
Purchasing
purchasing experts
– Indian Analytics Centre
Global & Industry
– 175 people in LCC
Reach Expertise
Clients
Services,
Alliances
Alliances Depth and Services Depth and Breadth
Breadth
– Leading SRM solution - System – Purchasing Transformation
Integrator for Oracle, SAP, Ariba
– Purchasing Outsourcing
– Category specific alliances
– Global Sourcing (Low Cost Country
– All of our consultants come equipped with Sourcing - Strategic sourcing )
eSourcing tools (Emptoris)
– Purchasing Performance Optimization
– eSourcing alliances (Organization, People, KPI-Supply
Chain intelligence)
– Training – Supply Chain Academy
eLearning
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This guest lecture will focus on…
–Issue-based problem solving – a must-have skill in
management
–Some ways you can use Issue-based problem solving
effectively
–How to address the right problems as efficiently as possible
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This will going to be a long season…
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Effectiveness means…
–Understanding and articulating the client problem that the
project will solve
–Thinking creatively about innovative, value-adding ways to
solve the client problem
–Decomposing the problem into key issues to analyze and
hypotheses to test
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This approach to solving client problems emphasizes
attention to the issues involved
Where
Where
Define the Solve Communicate the client
the client
problem the problem the wants to
is
answer be
Structure
the ideas
Develop
Generate the
ideas research
plan
Analyze
findings
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Issue-based problem-solving is intended to clarify and
simplify the problem-solving process
Actual Problem-Solving
100%
Progress Progress
Progress
Review Review
Review
Final
Review
Preliminary
Fact Finding
Implementation
Confidence in Team
In-Depth Syndication of
Recommendations Orientation
Analysis Conclusions
Solution
Development/
Testing
Focus
Groups/Surveys
0%
Planning Delivering Operating
Issues/Analysis/Conclusions Issues/Analysis/Solutions Issues/Analysis/Results
Managing
Copyright ©2008 Accenture All Rights Reserved. 9