ISO 9001, ISO 14001, and New Management Standards

218 Pages·2018·1.57 MB·English

Measuring Operations Performance
Iñaki Heras-Saizarbitoria E ditor
ISO 9001,
ISO 14001,
and New
Management
Standards
Measuring Operations Performance
Editor-in-chief
Andrea Chiarini, University of Ferrara, Ferrara, Italy
Series editors
Alok Choudhary, Loughborough University, Loughborough, UK
Adrian E. Coronado Mondragon, Royal Holloway, University of London,
Egham, UK
Pauline Found, University of Buckingham, Buckingham, UK
Sergio E. Gouvea da Costa, Pontifical Catholic University of Parana,
Curitiba, Brazil
Iñaki Heras-Saizarbitoria, University of the Basque Country, Donostia-San
Sebastián, Spain
Kerry Jacobs, University of New South Wales, Canberra, Australia
Adina Claudia Neamtu, Constantin Brâncuși University, Târgu Jiu, Romania
Roberta S. Russell, Virginia Polytechnic Institute and State University,
Blacksburg, USA
Martin Starr, Columbia Business School, New York, USA
Emidia Vagnoni, University of Ferrara, Ferrara, Italy
Alessandra Vecchi, University of Bologna, Bologna, Italy
Jahangir Yadollahi Farsi, University of Tehran, Tehran, Iran
More information about this series at http://www.springer.com/series/13500
ñ
I aki Heras-Saizarbitoria
Editor
ISO 9001, ISO 14001,
and New Management
Standards
123
Editor
Iñaki Heras-Saizarbitoria
Department ofManagement
University of the BasqueCountry
Donostia-San Sebastián
Spain
ISSN 2363-9970 ISSN 2363-9989 (electronic)
Measuring Operations Performance
ISBN978-3-319-65674-8 ISBN978-3-319-65675-5 (eBook)
https://doi.org/10.1007/978-3-319-65675-5
LibraryofCongressControlNumber:2017951178
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Preface
This edited book, ISO 9001, ISO 14001, and New Management Standards, pub-
lished by Springer in the “Measuring Operations Performance series”, focuses on
ManagementSystemStandards,alsoreferredtoasCertifiableManagementSystem
Standards or meta-standards.
These standards are voluntary reference standards used by organizations to
formalize,systematizeandlegitimizeaverydiversesetofmanagerialactivitiesand
tasks (Boiral and Heras-Saizarbitoria, 2015). The standards have been adopted by
an increasing number of organizations across the world. They encompass a very
widerangeofaspectsofbusinessactivity,includingqualitymanagement(e.g.ISO
9001),environmentalmanagement(e.g.ISO14001),thepreventionofoccupational
hazards and the provision of health and safety regulations in the workplace (e.g.
OHSAS 18000, ISO 45001) and corporate social responsibility (e.g. SA8000).
This monograph, that has been promoted by the Research Network on
ManagementStandards(RMS),aimstomakeasubstantivecontributiontothefield
of Management System Standards.
Chapter“ThreeDecadesofDisseminationofISO9001andTwoofISO14001:
Looking Back and Ahead” contains a general overview and a descriptive analysis
of the dissemination of the two main global management system standards or
meta-standards—ISO 14001 and ISO 9001—on an international level.
Chapter“WhatDrivestheQualityofCertifiableManagementSystemStandards
Implementation? Insights from the ISO 9001 Standard” sheds light on the drivers
relatedtolow,mediumandaboveaverageadoptionoftheISO9001standard,using
a novel dataset of 201 Greek firms that are ISO 9001 certified.
Chapter “ISO 14001 Adoption and Environmental Performance: The Case of
ManufacturinginSweden”analyzestheadoptionoftheISO14001standard.Among
other issues it analyzes the impact of ISO 14001 on concrete environmental per-
formance,basedonempiricalworkcarriedoutwithSwedishmanufacturingfirms.
Chapter“AdoptingISOManagementStandardsinAfrica:BarriersandCultural
Challenges”highlightsthebarrierstotheadoptionofISOmanagementstandardsin
theAfricancontextandalsoexamineswhetherthesestandardsareadequatetomeet
the specificities of African cultures and organizational practices.
v
vi Preface
Chapter “Implementing Service Management Standards: Motivations and Key
Factors”analyzesthemotivationsandkeyfactorsintheadoptionoftheISO20000
standard for service management systems.
Chapter“TheInternalizationofaSectorialStandardforQualityManagement:A
Qualitative Analysis in Tourism” analyzes the drivers and the process of internal-
ization of a Spanish sectoral certifiable quality standard, based on a qualitative
study.
Chapter“Drivers,ObstaclesandBenefitsoftheAdoptionofSA8000:ASurvey
in Italian Companies” analyzes the adoption of the SA8000 standard, one of the
most popular and widespread certifiable standards of the field of corporate social
responsibility, based on a quantitative field-work carried out with 130 Italian
organizations.
Chapter “Adopting ISO/TS 16949 and IATF 16949 Standards: An Exploratory
andPreliminary Study”analyzesthecritical pointsofworkingwithamanagement
systembasedonISO/TS16964orIATF16949,consideringthestrengthsandflaws
in the adoption of the standard, based on a qualitative exploratory study.
Chapter“ImplementingtheISO50001System:ACriticalReview”analyzesthe
relevanceofthe ISO 50001standardfor reducingenergy consumption,based ona
review of the existing literature, and identifies its limitations, advantages and
possible weaknesses.
Chapter“ConflictsArisingintheGenerationProcessoftheISO45001Standard”
shedslightontheprocessinvolvedingeneratingtheISO45001standardinthefield
of Occupational Health and Safety.
Finally,Chapter“ASupplyChainViewonCertificationStandards:DoesSupply
Chain Certification Improve Performance Outcomes?” examines the perceived
performance implications of ISO 9001, ISO 14001, and OHSAS 18001 at the
supply chain level.
Iwouldliketothankallthecontributorstothisvolumemostsincerely,including
the authors whose chapters were accepted for inclusion, and the authors who
submitted that could not be included because of limitations on space. My special
thanksgotoProf.Dr.AndreaChiariniforhisinvitationtoeditthismonographand
to Ms. Maria Cristina Acocella from Springer for her kind support from the very
beginning. I am also indebted to all the reviewers that collaborated in the review
process.
Donostia-San Sebastián, Spain Iñaki Heras-Saizarbitoria
June 2017
Reference
Boiral O, Heras-Saizarbitoria I (2015) Management system standards, meta perspective. In
Dahlgaard-ParkSM(ed)(2015),Thesageencyclopediaofqualityandtheserviceeconomy,
SagePublications,ThousandOaks,CA
Contents
Three Decades of Dissemination of ISO 9001 and Two of ISO 14001:
Looking Back and Ahead.... ..... .... .... .... .... .... ..... .... 1
Iñaki Heras-Saizarbitoria, Olivier Boiral and Erlantz Allur
What Drives the Quality of Certifiable Management System
Standards Implementation? Insights from the ISO 9001 Standard. .... 17
Konstantinos Iatridis and Effie Kesidou
ISO 14001 Adoption and Environmental Performance: The Case of
Manufacturing in Sweden.... ..... .... .... .... .... .... ..... .... 39
Thomas Zobel
Adopting ISO Management Standards in Africa: Barriers and
Cultural Challenges .... .... ..... .... .... .... .... .... ..... .... 59
Christian Valery Tayo Tene, Alexander Yuriev and Olivier Boiral
Implementing Service Management Standards: Motivations and Key
Factors... .... .... .... .... ..... .... .... .... .... .... ..... .... 83
Cots Santi and Casadesús Martí
The Internalization of a Sectorial Standard for Quality Management:
A Qualitative Analysis in Tourism.. .... .... .... .... .... ..... .... 97
Juan-José Tarí, José F. Molina-Azorín, Jorge Pereira-Moliner
and María D. López-Gamero
Drivers, Obstacles and Benefits of the Adoption of SA8000: A Survey
in Italian Companies.... .... ..... .... .... .... .... .... ..... .... 109
Iñaki Heras-Saizarbitoria, Giovanna Talamazzi, Francesco Testa
and Olivier Boiral
Adopting ISO/TS 16949 and IATF 16949 Standards: An Exploratory
and Preliminary Study.. .... ..... .... .... .... .... .... ..... .... 131
Iker Laskurain, German Arana and Iñaki Heras-Saizarbitoria
vii
viii Contents
Implementing the ISO 50001 System: A Critical Review.... ..... .... 145
Alexander Yuriev and Olivier Boiral
Conflicts Arising in the Generation Process of the
ISO 45001 Standard.... .... ..... .... .... .... .... .... ..... .... 177
Iñaki Heras-Saizarbitoria, Ander Ibarloza and Alberto Díaz de Junguitu
ASupplyChainViewonCertificationStandards:Does SupplyChain
Certification Improve Performance Outcomes? ... .... .... ..... .... 193
Frank Wiengarten, George Onofrei, Paul Humphreys and Brian Fynes
Three Decades of Dissemination of ISO
9001 and Two of ISO 14001: Looking
Back and Ahead
Iñaki Heras-Saizarbitoria, Olivier Boiral and Erlantz Allur
Abstract This introductory chapter contains a general overview and a descriptive
analysisofthedisseminationofthetwomainglobalmanagementsystemstandards
ormetastandards—theISO14001andtheISO9001—onaninternationallevel.The
first two global certifiable management system standards are presented, together
with a descriptive analysis of the global dissemination of both. Similarly, insights
related to some of the conclusions of the scholarly literature on the subject and a
shortreferencetoavenues forfurtherresearch arealso summarizedinthischapter.
(cid:1) (cid:1) (cid:1)
Keywords Management system standards Metastandards Standardization
(cid:1) (cid:1) (cid:1)
Self-regulation ISO 9001 ISO 14001 Dissemination
1 Introduction
Standardization has been crucial for the development of the industrial society
(Brunsson and Jacobsson 2000; Blind 2004). At its origins, in the early twentieth
century, standardization was introduced in order to curb an uneconomical diver-
genceofcomponents,partsandsuppliesandtofostertheirinterchangeabilitysoas
to facilitate mass production and the repair and maintenance of products and ser-
vices. Standardization, however, has gone further than this and has come to be
applied to the very management processes and systems by which products and
I.Heras-Saizarbitoria(&)(cid:1)E.Allur
DepartmentofBusinessManagement,UniversityoftheBasqueCountry,
SanSebastian,Spain
e-mail:[email protected]
E.Allur
e-mail:[email protected]
O.Boiral
DepartmentofManagement,FacultyofBusinessAdministration,
UniversitéLaval,QuebecCity,Canada
e-mail:[email protected]
©SpringerInternationalPublishingAG2018 1
I.Heras-Saizarbitoria(ed.),ISO9001,ISO14001,andNewManagementStandards,
MeasuringOperationsPerformance,https://doi.org/10.1007/978-3-319-65675-5_1