Adffff aaa aa Investigation and Audit of National Grid's Affiliate Cost Allocations, Policies and Procedures Case 10-M-0451 Submitted to: New York Department of Public Service Submitted by: Overland Consulting 11551 Ash Street, Suite 215 Leawood, KS 66211 (913) 599-3323 October 2012 This document, and the opinions, analysis, evaluations, or recommendations contained herein are for the sole use and benefit of the party or parties with whom Overland Consulting enters into written agreements(s) solely for the purposes defined in such agreement(s). There are no intended or permitted third party beneficiaries with respect to this document or the opinions, analysis, evaluations, or recommendations contained herein. Any and all copying, modification, reproduction, and/or distribution of this document is strictly prohibited absent express prior written permission by Overland Consulting. Table of Contents 1. Executive Summary ................................................................................................................... 1‐1 Overall Findings, Conclusions and Recommendations .......................................................................... 1‐1 Recommendations ............................................................................................................................. 1‐5 Potential Impact of Losing the LIPA Electric Distribution Services Contract ..................................... 1‐7 Background of Case 10‐M‐0451 ............................................................................................................. 1‐8 Basis for Investigation ........................................................................................................................ 1‐8 Auditor Selection ............................................................................................................................... 1‐9 Delays in Audit and Discovery Agreement ......................................................................................... 1‐9 Key Audit Findings By Chapter ............................................................................................................. 1‐10 Chapter 2 – Accounting Systems and Controls ................................................................................ 1‐10 Chapter 3 ‐ Increases in Service Company Costs ............................................................................. 1‐12 Chapter 4 – Niagara Mohawk Cost of Service Issues ....................................................................... 1‐14 Chapter 5 ‐ Functional Analysis of 2009 Service Company Cost Distributions ................................ 1‐16 Chapter 6 – Analysis of Service Company Cost Allocation Methods and Factors ........................... 1‐18 Chapter 7 – Transactions Testing ..................................................................................................... 1‐21 2. Accounting Systems and Controls .............................................................................................. 2‐1 Summary of Findings .............................................................................................................................. 2‐1 Recommendations ................................................................................................................................. 2‐3 Overview ................................................................................................................................................ 2‐6 Financial Systems’ Evolution .................................................................................................................. 2‐8 Financial Systems and Accounting Structure ......................................................................................... 2‐9 The “Bridge” ......................................................................................................................................... 2‐14 Differences Between the Legacy KeySpan and Legacy Grid Financial Systems and Underlying Processes ..................................................................................................................................... 2‐16 Maintenance of Comprehensive Stand‐Alone Service Company Financials ................................... 2‐16 Misalignment and Differences in the Accounting Code Block ......................................................... 2‐17 Transparency of the Audit Trail ....................................................................................................... 2‐18 General Allocator ............................................................................................................................. 2‐18 Employee Time Reporting ................................................................................................................ 2‐19 Other Differences Between the Legacy KeySpan and Legacy Grid Financial Systems and Underlying Processes .................................................................................................................. 2‐19 Management of Services by Operating Companies ............................................................................. 2‐22 Service Level Agreements ................................................................................................................ 2‐22 Budgeting ......................................................................................................................................... 2‐26 Assessing the Reasonableness of Service Company Costs .............................................................. 2‐27 Cost Allocation Manuals .................................................................................................................. 2‐28 Other Affiliate Transaction Controls .................................................................................................... 2‐29 Process and Control Improvement Program ................................................................................... 2‐29 Cost Allocation Review Committee.................................................................................................. 2‐30 Reporting ............................................................................................................................................. 2‐31 Intercompany Billing and Settlement .................................................................................................. 2‐32 Anticipated Changes to Affiliate Transactions ..................................................................................... 2‐35 Adoption of One Accounting System (the U.S. Foundation Program) ............................................. 2‐35 Consolidation of Cost Allocation Methodologies ............................................................................ 2‐35 © 2012 OVERLAND CONSULTING i Migration to a Regional Model ........................................................................................................ 2‐36 2011 Headcount Reduction ............................................................................................................. 2‐37 Internal Control Shortcomings Identified During Transaction Testing ................................................ 2‐38 Other Matters ...................................................................................................................................... 2‐39 Staff Proposals in Case 10‐E‐0050 .................................................................................................... 2‐39 Expatriate Expenses ............................................................................................................................. 2‐40 Internal Audit of Expatriate Expenses .............................................................................................. 2‐41 Expatriate Expense Reimbursement / International Personnel Management ................................ 2‐44 Exhibit 2‐1 – Liberty Consulting Group Recommendations 3. Increases in Service Company Charges ....................................................................................... 3‐1 Introduction ........................................................................................................................................... 3‐1 Analysis Scope ........................................................................................................................................ 3‐1 Summary of Findings .............................................................................................................................. 3‐2 Overall ................................................................................................................................................ 3‐2 Service Company Charges from National Grid USA to Niagara Mohawk .......................................... 3‐3 Service Company Charges from KeySpan Service Companies to KEDLI and KEDNY .......................... 3‐6 Post‐Merger Service Company Charges Between Legacy National Grid and Legacy KeySpan ......... 3‐6 Service Company Charges to Niagara Mohawk ..................................................................................... 3‐7 National Grid USA Charges to Niagara Mohawk .................................................................................... 3‐7 Analysis of Amounts Billed By National Grid USA to Niagara Mohawk ............................................. 3‐8 Regulated O&M (54.3 percent of total billings) ................................................................................. 3‐8 Below‐the‐line Charges (2.4 percent of total billings) ..................................................................... 3‐22 Capital Charges (22.6 percent of total billings) ................................................................................ 3‐24 Other Balance Sheet Charges (20.7 percent of total billings) .......................................................... 3‐29 National Grid USA Charges to KEDLI and KEDNY ................................................................................. 3‐33 Analysis of Amounts Billed By National Grid USA to KEDLI & KEDNY .............................................. 3‐34 O&M Vendor Charges ...................................................................................................................... 3‐36 O&M Payroll ..................................................................................................................................... 3‐38 Legacy KeySpan Service Company Charges to KEDNY and KEDLI ........................................................ 3‐40 Legacy KeySpan Service Companies’ Charges to Niagara Mohawk ..................................................... 3‐43 Analysis of Amounts Billed by the Legacy KeySpan Service Companies to Niagara Mohawk ......... 3‐43 Income Statement Charges (94.8 percent of total billings) ............................................................. 3‐44 Exhibit 3‐1 – Payroll and Payroll‐Related Burdens Charged by Legacy KeySpan Service Companies to Niagara Mohawk by Cost Center Exhibit 3‐2 – Contractors and Consultants Costs Charged by Legacy KeySpan Service Companies to Niagara Mohawk by Cost Center 4. Niagara Mohawk Cost of Service Issues ..................................................................................... 4‐1 Introduction ........................................................................................................................................... 4‐1 Audit Scope ............................................................................................................................................ 4‐1 Summary of Findings .............................................................................................................................. 4‐1 Niagara Mohawk Electric Test Year Normalization Analysis – Expenses Charged by National Grid USA Service Company ......................................................................................................... 4‐4 Payroll Burdens .................................................................................................................................. 4‐4 Contractors and Consultants ............................................................................................................. 4‐6 © 2012 OVERLAND CONSULTING ii Storm Repair Vendor Services ......................................................................................................... 4‐11 Niagara Mohawk Electric Test Year Normalization Analysis – Expenses Charged by the KeySpan Service Companies...................................................................................................... 4‐14 Expatriate Expenses ............................................................................................................................. 4‐15 Expatriate Costs Removed from Niagara Mohawk’s Test Year 2009 Cost of Service ...................... 4‐15 Current Policy for Rate Recovery of Expatriate Expenses ............................................................... 4‐16 Exhibit 4‐1 – National Grid USA Service Company: Regulated O&M Expense Charged to Niagara Mohawk Electric Distribution & Transmission Segments Exhibit 4‐2 – Niagara Mohawk Power Corp.: Major Storm Costs Exhibit 4‐3 – Legacy KeySpan Service Company: Costs to Achieve Allocated to Niagara Mohawk 5. Functional Analysis of 2009 Service Company Cost Distributions ............................................ 5‐1 Introduction ........................................................................................................................................ 5‐1 Analysis Scope ..................................................................................................................................... 5‐2 Analysis Methodology ......................................................................................................................... 5‐3 Summary of Findings ........................................................................................................................... 5‐6 Overall ............................................................................................................................................. 5‐6 Corporate Services .......................................................................................................................... 5‐6 Shared Services ............................................................................................................................... 5‐7 Electric Generation, Transmission and Distribution ....................................................................... 5‐9 Gas Distribution ............................................................................................................................ 5‐13 Corporate Services ............................................................................................................................ 5‐14 Financial Services .......................................................................................................................... 5‐14 Human Resources ......................................................................................................................... 5‐18 Legal .............................................................................................................................................. 5‐23 Diversified, Non‐Regulated Entities .............................................................................................. 5‐26 Shared Services ................................................................................................................................. 5‐31 Property Services .......................................................................................................................... 5‐31 Information Technology ................................................................................................................ 5‐38 Customer Interaction Management (Customer Call Centers) ...................................................... 5‐41 Customer Products and Marketing ............................................................................................... 5‐47 Fleet and Materials Services ......................................................................................................... 5‐53 Safety, Health and Environmental Services .................................................................................. 5‐59 Electric Operations ............................................................................................................................ 5‐63 Distribution Construction and Work Delivery ............................................................................... 5‐63 Electric ‐ Customer Operations ..................................................................................................... 5‐66 Electric Customer Operations ‐ Dispatch & Control ..................................................................... 5‐69 Electric Customer Operations – Protection and Telecom Operations .......................................... 5‐71 Electric – Distribution Support ...................................................................................................... 5‐74 Electric ‐ Network Strategy ........................................................................................................... 5‐78 Electric – Transmission .................................................................................................................. 5‐83 Electric ‐ Long Island Transmission and Distribution Operations ................................................. 5‐87 Electric – Generation .................................................................................................................... 5‐90 Energy Supply ................................................................................................................................ 5‐93 Gas Distribution ................................................................................................................................ 5‐98 Customer Meter Services .............................................................................................................. 5‐98 © 2012 OVERLAND CONSULTING iii Gas Distribution ‐ Operations and Construction ......................................................................... 5‐101 Gas Distribution – Gas Distribution Support ............................................................................... 5‐105 Gas Distribution – Network Strategy .......................................................................................... 5‐108 6. Analysis of Service Company Cost Allocation Methods and Factors ........................................... 6‐1 Introduction ........................................................................................................................................... 6‐1 Analysis Scope ........................................................................................................................................ 6‐1 Summary of Findings .............................................................................................................................. 6‐1 Summary of Allocation Procedures and Methods ................................................................................. 6‐6 Regulatory Issues Connected With Size‐Based Allocators ..................................................................... 6‐7 Overview of Legacy Grid Allocation Procedures .................................................................................... 6‐8 Legacy Grid (National Grid USA) Allocated Costs............................................................................... 6‐8 Overview of Legacy KeySpan Allocation Procedures ........................................................................... 6‐11 Legacy KeySpan Allocated Service Company Costs ......................................................................... 6‐12 Analysis of Legacy Grid and Legacy KeySpan Allocation Factors ......................................................... 6‐14 Financial Size‐Based Allocators Used to Distribute “Unattributable” Costs .................................... 6‐14 Employee‐Based Allocators ............................................................................................................. 6‐19 Customer‐Based Allocators .............................................................................................................. 6‐24 Telephone Call‐Based Allocators ..................................................................................................... 6‐25 Problems with Fiscal Year 2010 Telephone Call‐Based Allocations ................................................. 6‐27 Exhibit 6‐1 – Legacy Grid Service Company Bill Pools and Allocation Factors Exhibit 6‐2 – Legacy KeySpan Service Companies’ Bill Pools and Allocation Factors 7. Transaction Testing ................................................................................................................... 7‐1 Introduction ........................................................................................................................................... 7‐1 Summary of Findings .............................................................................................................................. 7‐1 Testing Procedures................................................................................................................................. 7‐3 Objectives of Detailed Testing ........................................................................................................... 7‐3 Testing Databases .............................................................................................................................. 7‐4 Choosing Our Test Selections ............................................................................................................. 7‐8 Developing and Analyzing the Questionnaires .................................................................................. 7‐9 Adjustment Figures Description ....................................................................................................... 7‐12 Legacy KeySpan Testing Results ........................................................................................................... 7‐13 Results from Legacy KeySpan Accounts Payable Selection Testing ($1 million and over) .............. 7‐13 Results from Legacy KeySpan Accounts Payable Sample Testing .................................................... 7‐23 Results from Legacy KeySpan Payroll Testing .................................................................................. 7‐34 Results from Legacy KeySpan Employee Expense Testing ............................................................... 7‐43 Legacy Grid Testing Results .................................................................................................................. 7‐49 Results from Legacy Grid Accounts Payable Selection Testing ($1 million and over) ..................... 7‐49 Results from Legacy Grid Accounts Payable Sample Testing ........................................................... 7‐54 Results from Legacy Grid Payroll Testing ......................................................................................... 7‐66 Results from Legacy Grid Employee Expense Testing ...................................................................... 7‐73 Consolidated Results and Extrapolation .............................................................................................. 7‐85 Accounts payable sample results ..................................................................................................... 7‐87 Payroll sample results ...................................................................................................................... 7‐88 Employee expense results ............................................................................................................... 7‐89 Cost of service adjustment amounts by utility ................................................................................ 7‐89 © 2012 OVERLAND CONSULTING iv Exhibit 7‐1 – Sampling Methodology Exhibit 7‐2.1 – Adjustment Rate for Employee Expense Auditing Units – Legacy KeySpan Employee Testing Exhibit 7‐2.2 – Adjustment Rate for Payroll Auditing Units – Legacy KeySpan Payroll Testing Exhibit 7‐2.3 – Adjustment Rate for Accounts Payable Auditing Units – Legacy KeySpan Random Accounts Payable Testing Exhibit 7‐2.4 – Adjustment Rate for Employee Expense Auditing Units – Legacy Grid Employee Expense Testing Exhibit 7‐2.5 – Adjustment Rate for Payroll Auditing Units ‐ Legacy Grid Payroll Testing Exhibit 7‐2.6 – Adjustment Rate for Accounts Payable Units – Legacy Grid Random Accounts Payable Testing Exhibit 7‐3.1 ‐ Statistical Analysis Results for NIMO – Electric Exhibit 7‐3.2 – Statistical Analysis Results for NIMO – Gas Exhibit 7‐3.3 – Statistical Analysis Results for KEDLI Exhibit 7‐3.4 – Statistical Analysis Results for KEDNY © 2012 OVERLAND CONSULTING v List of Tables Table 1‐1 – Service Co. Transaction Testing Results by Utility – COS Adjustment Point Estimates as % of Service Co. Charges ......................................................... 1‐5 Table 1‐2 – National Grid Org & Service Company Cost Distribution Analysis Scope ............................. 1‐17 Table 1‐3 – Service Co. Transaction Testing Results – COS Adjustment Point Estimates & 95% Confidence Intervals ....................................................................................................................... 1‐21 Table 1‐4 – Service Co. Transaction Testing ‐ Transaction Population, Sample and Error Statistical Summary ............................................................................................................... 1‐22 Table 1‐5 – Legacy KeySpan Transaction Testing Error Summary – COS Adjustments for Tested Transactions ........................................................................................................................ 1‐25 Table 1‐6 – Legacy Grid Transaction Testing Error Summary – COS Adjustment for Tested Transactions .................................................................................................................................... 1‐26 Table 1‐7 ‐ Service Co. Transaction Testing Results by Utility – Population COS Adjustment Point Estimates & 95% Confidence Intervals .................................................................................. 1‐27 Table 2‐1 – Oracle to PeopleSoft Code Block Mapping ........................................................................... 2‐11 Table 2‐2 – Deviations from the FERC Chart of Accounts ........................................................................ 2‐13 Table 2‐3 – System Overview – The “Bridge” Connecting Platforms ...................................................... 2‐14 Table 2‐4 – Key Legacy Financial System and Process Differences .......................................................... 2‐21 Table 3‐1 – Summary of Billings from National Grid Service Companies to New York Utilities ................ 3‐1 Table 3‐2– Charges from National Grid Service Companies to Niagara Mohawk ..................................... 3‐7 Table 3‐3 – Comparison of National Grid USA Charges to Niagara Mohawk: General Ledger vs. FERC Form 60 and Service Co. Billings ......................................................................................... 3‐8 Table 3‐4 – National Grid USA Billings to Niagara Mohawk by Regulated Account Category ................... 3‐8 Table 3‐5 – National Grid USA Billings to Niagara Mohawk – Regulated O&M ......................................... 3‐9 Table 3‐6 – National Grid USA Regulated O&M Vendor Charges Billed to Niagara Mohawk ................... 3‐9 Table 3‐7 – National Grid USA Regulated Contractors and Consultants Charges to Niagara Mohawk O&M ................................................................................................................................. 3‐10 Table 3‐8 – National Grid USA Contractor and Consulting Vendor Payments Charged Directly to Niagara Mohawk O&M Accts ..................................................................................................... 3‐11 Table 3‐9 – National Grid USA – Contractor/Consultant O&M Allocated to Niagara Mohawk (Table 1 of 2) ................................................................................................................................... 3‐15 Table 3‐10 – National Grid USA – Contractor/Consultant O&M Allocated to Niagara Mohawk (Table 2 of 2) ................................................................................................................................... 3‐16 Table 3‐11 – National Grid Allocated Vendor Charges – Increased Use of Temporary Labor ................. 3‐18 Table 3‐12 – National Grid Allocated Vendor Charges – KeySpan Pre‐Merger Analysis, Post‐ Merger Integration ................................................................................................................ 3‐18 Table 3‐13 – National Grid Allocated Vendor Charges – US/UK Integration ........................................... 3‐18 Table 3‐14 – National Grid Allocated Vendor Charges – Other Productivity Enhancements .................. 3‐19 Table 3‐15 – National Grid Allocated Vendor Charges ‐ Miscellaneous .................................................. 3‐20 Table 3‐16 – Detail of National Grid Regulated O&M Benefits Billings to Niagara Mohawk .................. 3‐20 © 2012 OVERLAND CONSULTING vi Table 3‐17 – Workers Comp Expense Charged to Niagara Mohawk ....................................................... 3‐21 Table 3‐18 – Detail of Niagara Mohawk Healthcare O&M by Originating Business Unit and Journal Entry Type .......................................................................................................................... 3‐22 Table 3‐19 – Detail of National Grid Regulated O&M Payroll Billings to Niagara Mohawk .................... 3‐22 Table 3‐20 – National Grid Billings to Niagara Mohawk – Charges to Below‐the‐Line Expense Accounts ........................................................................................................................... 3‐23 Table 3‐21 – Below the Line Charges to Niagara Mohawk – Account 417‐100 Non‐Utility Operations Expense ........................................................................................................................ 3‐23 Table 3‐22 – National Grid USA Billings to Niagara Mohawk Capital Accounts ....................................... 3‐25 Table 3‐23 – National Grid Billings to Niagara Mohawk – Significant Vendor Charges to Capital .......... 3‐26 Table 3‐24 – National Grid Billings to Niagara Mohawk – Analysis: Significant Regional Delivery Project Components ....................................................................................................................... 3‐27 Table 3‐25 ‐ National Grid Billings to Niagara Mohawk – “Other Balance Sheet” Category ................... 3‐30 Table 3‐26 – National Grid Health Care Liability Accruals and Payments By and on Behalf of Niagara Mohawk ............................................................................................................................. 3‐32 Table 3‐27 – National Grid Transportation Clearing By and on Behalf of Niagara Mohawk ................... 3‐33 Table 3‐28 – Comparison of National Grid USA Charges to KEDLI & KEDNY – General Ledger vs. FERC Form 60 & Service Co. Billings ............................................................................................... 3‐34 Table 3‐29 ‐ National Grid USA Billings to KEDLI & KEDNY by Regulated Account Category .................. 3‐35 Table 3‐30 – National Grid USA Billings to KEDLI & KEDNY – Regulated O&M ....................................... 3‐35 Table 3‐31 – National Grid USA Billings to KEDLI & KEDNY – O&M Vendor Charges .............................. 3‐36 Table 3‐32 – National Grid USA – Contractor/Consultant O&M Directly Charged to KEDLI and KEDNY ...................................................................................................................................... 3‐37 Table 3‐33 – National Grid USA – Contractor/Consultant O&M and Clearings Allocated to KEDLI & KEDNY (Combined) ............................................................................................................ 3‐38 Table 3‐34 – Detail of National Grid USA Regulated O&M Payroll Billings to KEDLI & KEDNY ................ 3‐39 Table 3‐35 – National Grid USA Payroll Distributions to KEDLI & KEDNY – Largest Cost Centers ........... 3‐39 Table 3‐36 – Legacy KeySpan Service Company Billings to KEDNY and KEDLI ......................................... 3‐40 Table 3‐37 – Legacy KeySpan Service Company Billings to KEDNY and KEDLI by Account Classification 3‐41 Table 3‐38 – Significant Environmental Remediation Projects Billed to KEDNY by the Legacy KeySpan Service Companies ........................................................................................................... 3‐42 Table 3‐39 – Significant Environmental Remediation Projects Billed to KEDLI by the Legacy KeySpan Service Companies ............................................................................................... 3‐42 Table 3‐40 – Comparison of Legacy KeySpan Service Company Charges to Niagara Mohawk – GL Data vs. FERC Form 60 ............................................................................................................... 3‐43 Table 3‐41 – Legacy KeySpan Service Company Billings to Niagara Mohawk by Account Classification ................................................................................................................................... 3‐43 Table 3‐42 – Significant Components of Legacy KeySpan Service Company Income Statement Charges to Niagara Mohawk ........................................................................................................... 3‐44 Table 3‐43 – Labor, Burdens & Employee Payments by Provider Cost Center ........................................ 3‐44 © 2012 OVERLAND CONSULTING vii Table 4‐1 – Regulated O&M Expense Charged to Niagara Mohawk Electric Distribution & Transmission Segments .................................................................................................................... 4‐4 Table 4‐2 – Payroll Burdens Charged by NG to Niagara Mohawk Electric Distribution & Transmission O&M Expense Accounts ................................................................................................. 4‐5 Table 4‐3 – Adjustments to Normalize Service Co. HTY Charges to Niagara Mohawk for Pensions & Other Post‐Employment Benefits ....................................................................................... 4‐6 Table 4‐4 ‐ Contractor & Consultant O&M Charges to Niagara Mohawk Electric Distribution & Transmission .................................................................................................................. 4‐6 Table 4‐5 – Electric Distribution Transformation O&M Expenses ............................................................. 4‐7 Table 4‐6 – Transaction Delivery Center O&M Expenses .......................................................................... 4‐8 Table 4‐7 – Global Procurement O&M Expenses ...................................................................................... 4‐8 Table 4‐8 – Productivity Enhancement Project O&M Expenses ................................................................ 4‐9 Table 4‐9 – Non‐Storm Vegetation Mgmt Vendor Charges to Niagara Mohawk Elec. O&M Accounts 560‐598 ................................................................................................................................ 4‐10 Table 4‐10 – Non‐Storm Vegetation Mgmt Vendor Charges to Niagara Mohawk Electric O&M Accounts 560‐598, Charged by Regulatory Account ........................................................................... 4‐11 Table 4‐11 – Storm Damage Vendor Charges to Niagara Mohawk Electric O&M Accounts 560‐598 ..... 4‐12 Table 4‐12 – Storm Damage Vendor Charges to Niagara Mohawk Electric O&M Accounts 560‐598, Charged by Regulatory Accounts ........................................................................................................ 4‐12 Table 4‐13 – Storm Damage Vendor Charges to Niagara Mohawk O&M Accts 560‐598, TY Amounts Charged by Vendor ......................................................................................................... 4‐13 Table 4‐14 – Comparison of Storm Repair GL Vendor Charges w/ Storm Repair Deferral Acct Summary, HTY ..................................................................................................................................... 4‐14 Table 4‐15 – Expatriate Costs Removed from Niagara Mohawk’s Historic Test Year ............................. 4‐16 Table 5‐1 – Functional Organization Cost Distribution Analysis Scope ..................................................... 5‐3 Table 5‐2 – 2009 Financial Services Employees ....................................................................................... 5‐15 Table 5‐3 – 2009 Financial Services 2009 Cost Distributions ................................................................... 5‐16 Table 5‐4 – 2009 Human Resources Employees ...................................................................................... 5‐19 Table 5‐5 – 2009 Human Resources Cost Distributions ........................................................................... 5‐20 Table 5‐6 – 2009 Legal Employees ........................................................................................................... 5‐23 Table 5‐7 – 2009 Legal Cost Distributions ................................................................................................ 5‐24 Table 5‐8 – 2009 Diversified, Non‐Regulated Entity Employees ............................................................. 5‐26 Table 5‐9 – 2009 Diversified, Non‐Regulated Entity Cost Distributions .................................................. 5‐28 Table 5‐10 – 2009 KeySpan Corporate Services Charges to National Grid Development Holdings ........ 5‐29 Table 5‐11 – 2009 KeySpan Corporate Services Charges to National Grid Energy Management ........... 5‐30 Table 5‐12 – 2009 KeySpan Corporate Services Charges to Seneca Upshur Petroleum ......................... 5‐31 Table 5‐13 – 2009 Property Services Employees ..................................................................................... 5‐32 Table 5‐14 – 2009 Property Services Cost Distributions .......................................................................... 5‐33 Table 5‐15 – 2009 Property Services Costs by Type ‐ National Grid USA Cost Centers ........................... 5‐35 Table 5‐16 – 2009 Property Services Costs by Type ‐ Legacy KeySpan Service Company Cost Centers .. 5‐35 Table 5‐17 – 2009 Information Technology Employees .......................................................................... 5‐38 Table 5‐18 – 2009 Information Technology Cost Distributions ............................................................... 5‐39 Table 5‐19 –2009 Information Technology Costs by Type ‐ National Grid Cost Centers ......................... 5‐40 © 2012 OVERLAND CONSULTING viii
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