International Journal of Hospitality Management 2004: Vol 23 Table of Contents

2004·0.27 MB·English

Contents of Volume 23
Number 1
Editorial
J. O'Connor Editorial
DISCUSSION PAPERS
D. Walczak and M. Reuter Putting restaurant customers at risk: unsafe food
handling as corporate violence
B. Santich The study of gastronomy and its relevance to
hospitality education and training
D. Litteljohn The UK Research Assessment Exercise 2001: an
analysis for hospitality research
REFEREED PAPERS
J.K. Heo, G. Jogaratnam and Customer-focused adaptation in New York City
P. Buchanan hotels: exploring the perceptions of Japanese and
Korean travelers
D. Gursoy and W. Terry Umbreit Tourist information search behavior: cross-cultural
comparison of European union member states
N. Swanger and D.G. Rutherford Foodborne illness: the risk environment for chain
restaurants in the United States
RESEARCH NOTE
Efficient or enjoyable? Consumer values of eating-
out and fast food restaurant consumption in Korea
REVIEWS AND REPORTS
Book review
Report on the International Hotel Conference,
Monte Carlo, Monaco, 17-19 September 2003
Number 2
J. O'Connor Editorial
REFEREED PAPERS
A.F. Lucas, W.T. Dunn, W.S. Roehl Evaluating slot machine performance: A_perfor-
and G.M. Wolcott mance-potential model
F. Okumus Potential challenges of employing a formal environ-
mental scanning approach in hospitality organiza-
tions
B. Ritchie and M. Riley The role of the multi-unit manager within the
strategy and structure relationship: evidence from
the unexpected
LY. Lin Evaluating a servicescape: the effect of cognition and
emotion
P. O'Connor and A.J. Frew An evaluation methodology for hotel electronic
channels of distribution
Number 3
A. Pizam What happened to the “quality of services revolu-
tion?”
J. O'Connor and A. Pizam International Journal of Hospitality Management
Prize for Best Paper 2003
Connecting readers to the research information they
need
DISCUSSION
Development of a sustainable tourism hospitality
human resources management module: a template
for teaching sustainability across the curriculum
REFEREED PAPERS
J. Head and R. Lucas Does individual employment legislation constrain
the ability of hospitality employers to “hire and
fire?
P. Lynch, M. Kozlowska and M. Ritchie Polish social firm hotel project: an international
voluntary-public-private sector partnership in
action
F. DeKay, B. Yates and R.S. Toh Non-performance penalties in the hotel industry
T.F. Espino-Rodriguez and Outsourcing and its impact on operational objectives
V. Padron-Robaina and performance: a study of hotels in the Canary
Islands
RESEARCH NOTE
T.A. Yeung and R. Law Extending the modified heuristic usability evaluation
technique to chain and independent hotel websites
Number 4
A. Pizam Are hospitality employees equipped to hide their
feelings?
REFEREED PAPERS
R.J. Harrington The environment, involvement, and performance:
implications for the strategic process of food service
firms
H. Oh and M. Jeong An extended process of value judgment
S. Ham, J.H. Hwang and W.G. Kim Household profiles affecting food-away-from-home
expenditures: a comparison of Korean and US
households
W.G. Kim and D.J. Kim Factors affecting online hotel reservation intention
between online and non-online customers
A.Y-.L. Su Customer satisfaction measurement practice in
Taiwan hotels
Number 5
J. O'Connor and A. Pizam Editorial
2003 REVIEW PAPERS
M.D. Olsen Literature in strategic management in the hospitality
industry
H. Oh, B.-Y. Kim and J.-H. Shin Hospitality and tourism marketing: recent develop-
ments in research and future directions
A.S. Mattila Consumer behavior research in hospitality and
tourism journals
R. Lucas and M. Deery Significant developments and emerging issues in
human resource management
P. O'Connor and J. Murphy Research on information technology in the hospital-
ity industry
REFEREED PAPERS
D.A. Gibson Hotel controllers in the 21st century—a Hong Kong
perspective on desired attributes
K. Walsh, C.A. Enz and L. Canina The impact of gasoline price fluctuations on lodging
demand for US brand hotels
G.F. Ross Ethics, trust and expectations regarding the treat-
ment of disabled staff within a tourism hospitality
industry context
J. Qin, B. Yao and W.K. Chow Experimental study of suppressing a cooking oil fire
with water mist using a cone calorimeter
RESEARCH NOTE
R.R. Croes and D.V. Tesone Small firms embracing technology and tourism
development: evidence from two nations in Central
America
REVIEWS AND REPORTS
Book reviews
Contents of Volume 23 (2004)
Author Index
Keyword Index