International Journal of Hospitality Management 2003: Vol 22 Table of Contents

3 Pages·2003·0.57 MB·English

Contents of Volume 22
Number 1
J. O’Connor Editorial
REFEREED PAPERS
M. Hancer and R.T. George Psychological empowerment of non-supervisory
employees working in full-service restaurants
A. Milman Hourly employee retention in small and medium
attractions: the Central Florida example
C. Raab and R.K. Schwer The short- and long-term impact of the Asian
financial crisis on Las Vegas Strip baccarat revenues
Y. Ekinci, P. Prokopaki Service quality in Cretan accommodations: market-
and C. Cobanoglu ing strategies for the UK holiday market
H.J. Kim, C. McCahon Service orientation for contact employees in Korean
and J. Miller casual-dining restaurants
C.W. Ng and R. Pine Women and men in hotel management in Hong
Kong: perceptions of gender and career development
issues
RESEARCH NOTES
M. Lynn and M.C. Sturman It’s simpler than it seems: an alternative explanation
for the magnitude effect in tipping
V.C.S. Heung Barriers to implementing E-commerce in the travel
industry: a practical perspective
T. Chung and R. Law Developing a performance indicator for hotel
websites
Number 2
J. O’Connor Editorial
DISCUSSION PAPER
I.A. Holjevac A vision of tourism and the hotel industry in the 21st
century
REFEREED PAPERS
A.S. Mattila and D.J. Mount The impact of selected customer characteristics and
response time on E-complaint satisfaction and return
intent
J.-G. Choi Developing an economic indicator system (a fore-
casting technique) for the hotel industry
M. Jeong, H. Oh and M. Gregoire Conceptualizing Web site quality and its conse-
quences in the lodging industry
K. Hashimoto Product life cycle theory: a quantitative application
for casino courses in higher education
C. Noble, M. Corney, A. Eves, Food choice and secondary school meals: the
M. Kipps and M. Lumbers nutritional implications of choices based on pre-
ference rather than perceived healthiness
J. Pellinen Making price decisions in tourism enterprises
REVIEWS AND REPORTS
Book review
Number 3
A. Pizam Editorial
REFEREED PAPERS
K. Washington, A.H. Feinstein Evaluating the effect of training on perceptions of
and J.A. Busser internal occupational status
V.P. Magnini and E.D. Honeycutt Jr. Learning orientation and the hotel expatriate man-
ager experience
S. Agut, R. Grau and J.M. Peiro Competency needs among managers from Spanish
hotels and restaurants and their training demands
T. Lockyer Hotel cleanliness—how do guests view it? Let us get
specific. A New Zealand study
B. Dewald Tipping in Hong Kong restaurants
RESEARCH NOTES
M. Lynn Restaurant tips and service quality: a weak relation-
ship or just weak measurement
G.C.L. Chien and R. Law The impact of the Severe Acute Respiratory Syn-
drome on hotels: a case study of Hong Kong
REVIEWS AND REPORTS
Book reviews
Number 4
A. Pizam Editorial
REFEREED PAPERS
N. Towers and J. Pratten Managing special dietary needs for food allergies in
the hospitality industry; a survey based on the
Coeliac disorder
A.A. Israeli and A. Reichel Hospitality crisis management practices: the Israeli
case
H. Waser and N. Johns An evaluation of action research as a vehicle for
individual and organisational development in the
hotel industry
R.D. Mueller, A. Palmer, Service in the restaurant industry: an American and
R. Mack and R. McMullan Irish comparison of service failures and recovery
strategies
P.K. Chathoth and M.D. Olsen Strategic alliances: a hospitality industry perspective
DISCUSSION PAPERS
H. Song, K.K.F. Wong and Modelling and forecasting the demand for Hong
K.K.S. Chon Kong tourism
A.C. Tse Disintermediation of travel agents in the hotel
industry
RESEARCH NOTE
Tipping behaviour: a disconfirmation of expectation
perspective
REVIEWS AND REPORTS
Book review
Contents of Volume 22 (2003)
Author Index
Keyword Index