International Journal of Hospitality Management 1994: Vol 13 Table of Contents

5 Pages·1994·1 MB·English

Contents of Volume 13
Number 1
John O’Connor ili Editorial
Features
Viewpoint
G. Pye Customer service — A model for improvement
Discussion Papers
Sang Mu Kim Tourist hotel general managers in Korea: a profile
M. Peacock Dear doctor Ludd: some questions on the hospitality
industry and advanced technological change
Articles
D. Getz Students’ work experiences, perceptions and attitudes
towards careers in hospitality and tourism
A longitudinal case study in Spey Valley, Scotland
S. Shoemaker Understanding the marketing research process: a
guide to using an outside research supplier
D. Jeffrey and A model of hotel occupancy performance for
N. J. Hubbard monitoring and marketing in the hotel industry
Reviews
Book Reviews
News
Calendar
Number 2
John O’Connor Editorial
Features
Viewpoint
F. A. Kwansa Prospects for financing a minority-owned small
restaurant or motel
Number 2 cont’d
Discussion Paper
P. Lyon, S. Taylor McDonaldization: a reply to Ritzer’s thesis
and S. Smith
Articles
J. Brownell Women in hospitality management: general
managers’ perception of factors related to career
development
C. W. Barrows and Use of macroeconomic variables to evaluate selected
A. Naka hospitality stock returns in the U.S.
J. J. Lennon and Service quality in practice: Customer service in
A. T. Mercer Scotland’s tourist information centres
M. S. Simons Hotel management contracts. Some recent trends in
relation to dispute resolutions in Australia
L. E. Ross and Exploring the influence of workplace relationships on
J. S. Boles work-related attitudes and behaviors in the hospitality
work environment
P. Slattery The structural theory of business demand: a reply to
Hughes
Research Notes
C. H. Strohbehn Graduate hospitality students’ attitudes and values
toward work and lifestyle factors
R. W. Y. Yu and Attitudes of Hong Kong hotel managers towards the
R. Pine use of expatriates
Reviews
Book Review
Call for Papers
Number 3
John O’Connor Editorial
Features
Viewpoint
A. D. Wolvin Communication in the hospitality industry
iv
Number 3 cont’d
Discussion Paper
D. Lee-Ross and T. Ingold Increasing productivity in small hotels: are academic
proposals realistic?
Articles
R. R. Ferreira, A. L. DeFranco Rating the hospitality journals
and C. L. Rappole
D. Zohar Analysis of job stress profile in the hotel industry
B. Sparks and G. Bradley Understanding attitudes towards graduates: a
marketing perspective
A. Ghei and E. C. Nebel III The successful manager and psychological androgyny:
a conceptual and empirical investigation of hotel
executives
S. R. C. Wanhill The economics of restaurant fraud
J. S. Hartley and S. F. Witt Increasing the conversion rate of conference and
function enquiries into sales
Reviews
Book Review
News
Number 4
David Kirk Editorial
Features
Discussion Paper
Roy C. Wood Misunderstanding and misinterpreting
McDonaldization: a comment on Lyon, Taylor and
Smith
Articles
Michael Baker and Michael Riley New perspectives on productivity in hotels: some
advances and new directions
Colin Hales and Josie-Mecrate-Butcher ‘Internal marketing’ and human resource
management in hotel consortia
John Houghton and Pascal Tremblay The structure of hospitality: a cultural explanation of
industrial diversity
Number 4 cont’d
Claire D. Schmelzer and A data based strategy implementation framework for
Michael D. Olsen companies in the restaurant industry
Carol Noble and Michael Kipps Implementing quantified guidelines for school meals
Juuso Kokko and Yvonne Guerrier Overeducation, underemployment and job
satisfaction: a study of Finnish hotel receptionists
Call for Papers
Volume Contents, Author and Key Word i
Index, Vol. 13, 1994
i