International Dictionary of Hospitality Management

337 Pages·2008·1.1 MB·English

by  Judy Holcomb

International Dictionary of
Hospitality Management
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International Dictionary of
Hospitality Management
ABRAHAM PIZAM
JUDY HOLCOMB
EDITORS
AMSTERDAM (cid:129) BOSTON (cid:129) HEIDELBERG (cid:129) LONDON (cid:129) NEW YORK (cid:129) OXFORD
PARIS (cid:129) SAN DIEGO (cid:129) SAN FRANCISCO (cid:129) SINGAPORE (cid:129) SYDNEY (cid:129) TOKYO
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First edition 2008
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Printed and bound in Great Britain
08 09 10 10 9 8 7 6 5 4 3 2 1
ISBN: 978-0-7506-8385-2
Contents
Acknowledgements vii
Introduction ix
List of entries xi
Entries A–Z 1–294
Index 295
Contributing authors to the International Encyclopedia of Hospitality Management 309
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Acknowledgements
This project could not have been done without the hard work and dedication of the 216 authors
who wrote the original entries for the International Encyclopedia of Hospitality Management. Their
collective work was the cornerstone for this dictionary and without their contribution this project
could have never been completed. To them we extend our gratitude and appreciation.
On the publisher side, we wish to express our deepest appreciation to Ms. Sally North who
guided and coached us throughout this project and had confidence in our ability to bring it to
fruition.
Last, but not the least, many thanks and appreciation to our families for their patience and
understanding during the many months that we worked on this project.
Abraham Pizam
Judy Holcomb
Editors
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INTRODUCTION
Introduction
ix
This dictionary is a landmark book in several ways. First, it is the first ever
published extended dictionary that is entirely devoted to the domain of hospitality management.
Second, it is a comprehensive work that is comprised of entries relevant to the major
sectors of the hospitality industry including lodging, foodservice, events, clubs, and timeshare.
Third, its entries reflect all the main managerial disciplines prevalent in the hospitality industry
namely accounting, facilities management, finance, human resources, information technology,
marketing, and strategic management. Fourth, the entries reflect the global and cross-cultural
nature of the hospitality industry and were written in a way that makes them relevant to most
countries around the world.
The dictionary is an abridged version of the International Encyclopedia of Hospitality
Management. As such, each of the Encyclopedia entries that were composed by 216
authors whose names are listed at the end of this book was revised and condensed by the
current editors to an average of 150 words. The end result is a single volume that is
composed of 734 entries containing over 110,000 words. Like the Encyclopedia of Hospitality
Management this extended dictionary is by no means an all-encompassing reference book that
covers every single aspect of hospitality management as practiced in every country around the world.
It is however a serious attempt to define and shortly describe the major issues relevant to the
international and multi-sectoral hospitality industry.
The easiest and most convenient method of using this dictionary is by
either searching through the alphabetically arranged list of entries that appears at the
beginning of the book or by searching the index that appears at the end of the volume. It is our
sincere wish and hope that this dictionary like its predecessor the Encyclopedia of Hospitality
Management will become an important and essential tool in the scientific development and
professionalization of the field of hospitality management.
INTERNATIONAL DICTIONARY OF HOSPITALITY MANAGEMENT