Table Of Content

Intentional Leadership Intentional Leadership: Becoming a Trustworthy Leader clearly explains the ways leaders can build trust in three stages of their career: as an individual contributor, as a team member, and as a leader of an organization. Through profiling a trustworthy leader, Bob Lintz, and his career at General Motors, this text illustrates how leaders can be intentional in leading themselves, their teams, and their organizations by building the ROCC of Trust (be reliable, open and honest, competent, and compassionate). The authors also feature other authentic leaders to demonstrate how to build trust along your leadership journey. Some noteworthy differences from this book’s first edition include: • Revised from the first edition with more than 80% new material to help leaders at all ages and all stages build trust and move from an individual contributor to an organizational leader. • Each chapter is structured around the career of Bob Lintz, who success- fully turned around a failing GM plant in the suburb of Cleveland. He now serves The Cleveland Clinic’s Board of Trustees where he is apply- ing the lessons learned from this turnaround. • Each chapter also contains the experience and wisdom of other trustworthy leaders from a variety of backgrounds, ethnicities, and economic sectors; this will inspire other leaders to build trust intentionally and authentically. • An accessible and informative tone, with a focus on research and anec- dotes, to create a cohesive guidebook for leaders. Intentional Leadership is suitable for new as well as experienced leaders who want to learn more about how to build trust with employees and other stake- holders, and who want to be intentional in the way they lead others. Karen E. Mishra, Ph.D., serves as an Associate Professor of Business at Campbell University’s Lundy-Fetterman School of Business. She is a Gallup Certified Strengths coach and helps her students and clients understand, appreciate, and make the most of their strengths in their careers. Dr Mishra has held positions teaching marketing and leadership at numerous universi- ties including but not limited to North Carolina State University, East Carolina University, Meredith College, and Michigan State University. Aneil K. Mishra, Ph.D., is the Dean of the School of Management at University of Michigan-Flint. He previously served as the Thomas D. Arthur Distinguished Professor of Leadership at East Carolina University. Prior to that, he was Associate Dean of Academic Affairs at North Carolina Central University in Durham, NC. Leadership: Research and Practice Series Series Editor: Ronald E. Riggio Henry R. Kravis Professor of Leadership and Organizational Psychology Kravis Leadership Institute, Claremont McKenna College In Memoriam Georgia Sorenson (1947–2020), Founding Editor Becoming a Leader Nine Elements of Leadership Mastery Al Bolea and Leanne Atwater Leadership Across Boundaries A Passage to Aporia Nathan Harter A Theory of Environmental Leadership Leading for the Earth Mark Manolopoulos Handbook of International and Cross-Cultural Leadership Research Processes Perspectives, Practice, Instruction Edited by Yulia Tolstikov-Mast, Franziska Bieri, and Jennie L. Walker Deepening the Leadership Journey Nine Elements of Leadership Mastery Al Bolea and Leanne Atwater Donald Trump in Historical Perspective Dead Precedents Edited by Michael Harvey Intentional Leadership Becoming a Trustworthy Leader Karen E. Mishra and Aneil K. Mishra For more information about this series, please visit: www.routledge.com/ Leadership-Research-and-Practice/book-series/leadership Intentional Leadership BECOMING A TRUSTWORTHY LEADER Second Edition Karen E. Mishra and Aneil K. Mishra Cover image: © Getty Images Second edition published 2023 by Routledge 605 Third Avenue, New York, NY 10158 and by Routledge 4 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an informa business © 2023 Karen E. Mishra and Aneil K. Mishra The right of Karen E. Mishra and Aneil K. Mishra to be identified as authors of this work has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks and are used only for identification and explanation without intent to infringe. First edition published by Routledge 2013 Library of Congress Cataloging-in-Publication Data Names: Mishra, Karen E., author. | Mishra, Aneil, author. Title: Intentional leadership: becoming a trustworthy leader/Karen E. Mishra and Aneil K. Mishra. Other titles: Becoming a trustworth leader Description: Second edition. | New York, NY: Routledge, 2022. | Series: Leadership: research and practice | Includes bibliographical references and index. | Identifiers: LCCN 2022012854 (print) | LCCN 2022012855 (ebook) | ISBN 9780367421472 (hardback) | ISBN 9780367421458 (paperback) | ISBN 9780367822170 (ebook) Subjects: LCSH: Leadership. | Trust. Classification: LCC HD57.7. M575 2022 (print) | LCC HD57.7 (ebook) | DDC 658.4/092–dc23/eng/20220321 LC record available at https://lccn.loc.gov/2022012854 LC ebook record available at https://lccn.loc.gov/2022012855 ISBN: 978-0-367-42147-2 (hbk) ISBN: 978-0-367-42145-8 (pbk) ISBN: 978-0-367-82217-0 (ebk) DOI: 10.4324/9780367822170 Typeset in Palatino by KnowledgeWorks Global Ltd. To the Glory of the Lord and In memory of our sister Dr. Lisa Lynne Repaskey an empathic, authentic, courageous, and humble leader who made such a positive difference in the lives of so many, and who was taken before her time. CONTENTS Acknowledgments xi Series Foreword xii Introduction 1 Part I Leading Yourself (Be Trustworthy) 5 Chapter 1 Leadership Is Intentional 7 Chapter 2 Leaders Are Born and Made 12 Chapter 3 The ROCC of Trust 18 Chapter 4 Leading with the ROCC of Trust 25 Chapter 5 Each Leader Needs Empathy, Authenticity, Courage, and Humility 30 Chapter 6 Leading from Your Strengths 39 Chapter 7 Reimagine Yourself and Your Career 44 Part II Leading Teams (Empowering Others to Be Trustworthy) 47 Chapter 8 The Importance of Teamwork 49 Chapter 9 Why Teams Need Great Leadership 58 Chapter 10 Build The Right Team with Who You Have 63 Chapter 11 The Team Leader Is a Trusted Coach 69 Chapter 12 Engage and Empower Remote Teams 74 Part III Building a Culture of Trust 79 Chapter 13 Building a Culture of Trust and Why It Matters 81 Chapter 14 How the Leader Builds a Culture of Trust 85 Chapter 15 Cementing a Culture of Trust 95 ix