Table Of Content

SkillsB ook BusinesEsn glish I treneB arrallI Nit olasB arrallI Introduction Unit 1 48 Unit1 0 Let'sg et started Presenint formation 10 Unit 2 52 Unit1 1 Makec ontact Presenatn a rgument 74 Unit3 56 Unit1 2 Receivvei sitors Deaw[ ithp roblems 18 Writing1 60 Writin g 4 Unit1 Messagaensd n otes Letters Lefs get started Thisu nit witl.h etpy ou reviewk ey 20 Unit4 62 Unit1 3 phrasetso usew heny ou meetp eopte Bea goodg uest Runa meeting for the first time.Y ouc ana lsol earn expressionfosr talkinga bouty ourj ob 24 Unit5 66 Unit1 4 ando peninga meetingP. age6 . Ta[ka boutc ompanhyi story Negotiate 28 Unit6 70 Unit1 5 Participaitne meetings Presentations 32 Writin g 2 74 Writing5 EmaiLs Shortr eports 34 Unit 7 76 Goodb usinespsr actice Makea ppointmenbtysp hone 82 Cutturep rofi[e 38 Unit8 83 Grammarre ference Showro unda newc oll.eague 95 Pairwork 42 Unit9 unrt/ Makes uggestions 105 Audioscripts Makea ppointmentbs y phone 46 Writing3 Thisu nit witl.h etpy oup ractistee lephone expressiofnosr makinga ndc hanging Memos appointmentYs.o uc ana tsor eviewh ow to sayd atesa ndt imes.P age3 4. UnitL L Presenatn argument 0n the insideb ackc overo f this booky ou witl find an Thisu nit witt hetpy ou reviewth e interactiveC DR0Mw ith extraa ctivitiesa nda udiof i[es. languagfeo r presentinagn argument; Thereis alsoa referencsee ctionw ith grammarc,u lture ctarifyingin formationa ndp resenting notesa ndg oodb usinespsr acticein formation. argumentfso r anda gainstP. age5 2. The Intelligutt Br'sinessH e-IntermediateS kilts Book usesa practical approacht o help you developi mportantb usinesss kills:p resentations, attendingm eetingst,e lephoningn, egotiatinga nd socialising. The book is for pre-intermediatele arnersw ho are either alreadyi n work, or studyinga nd preparingf or a careerin business. How can the book be used? The SkillsB ookp rovidesa ll the componentsfo r a completec ourse. However,i t can also be usedw ith the lntelligant BtdnessP re-lntermediate coursebookE. achs kills Booku nit givesf unher practiceo f language introducedi n the coursebooukn its. The SkillsB ookc an be taughta s a one-weekin tensivec ourseo f m contact hours.O r, it can be usedf or classesth at attend onceo r twice a weeko ver a lon$erp eriod.I t is designedfo r groupso f four to eights tudentsb, ut can be adaptedf or usew ith largerg roups,o r with one-to-ones tudents(.S ee Intelligant &,sinessP re -Intqntediate Te a cher'sB oo k for gui deli ne s.) What is in the units? Eachu nit containst hreep racticasl peakingta sksw, hich ared esignedto help to developt he skills you needt o meett he objectiveso f the unit. After each task,y ou will havea shon analysiss essionw, hich will help you to think abouty our performanceh.e re are alsol isteninga ctivitiesin eachu nit, which providea modelo f key languagea nd will alsoh elp you to develop your listenings kills. The sectionW hat do you thxnk?g ivesy ou the chancet o discussy our own experienceo f businessI.f you don't havea ny experienceo f work, you can refert o the Cnod B,tsinr-sPs racnces ectiona t the back of the book. The culturen otesw ill help you to find out how otherc ulturesa pproach commonb usinesss ituationsY. ou can makey our own culturep rofileb y completingt he charto n page8 2. Therea re five writing units in the bookw hich will givey ou practicein the kinds of writing that are importantf or businessm: essageasn d notes,e mails, memos,l ettersa nd short reportsY. ou can go to the grammarr eferencefo r informationa boutt he main grammarp oints,a nd for exercisetso help you practisek ey points. The integratedC DROMw ill givey ou extrap racticea ctivitiest o do on your own and you can practiseli steninga gaint o the dialoguesfr om eachu nit. we hopey ou enjoyu singt his book and find it helpful in improvingy our EnglishC. 'oodl uckt lrenea nd NikolasB arrall 1 Contact 2 Intenction 3 Change 4 Chattenge 5 Conctusion ie 0-120 jminuteb lock Lefs get started Bea goodg uest Make Present Runa meeting T 6 420 appointments information laz Meetp eoplefo r the Shovat ppreciation by phone I48 Managteim e first time Tatka bout[ ikesa nd 434 Checkv isuaat ids Keepto the point Ta[ka boutw haty ou do distikes Sayd atesa ndt imes Tatka boutt rends Ctoseth e meeting Opena meeting Describper oductasn d grveo prnrons Makea n appointment Describger aphs Changea n appointment I9 0-120 iminuteb lock Makec ontact Talka bout Showr ounda Presenta n Negotiate Iro companhyi story new colleague argument 166 Gett hrought o the 424 l:s lsz Presenat proposal right person Introducea tatk Shows omeonreo und Askq uestions Accepat ndr efuse Take/Leaveamessage Sequenceev ents Explainh owt o do Ctarifyin formation Lookf or a creative something Checki nformation Presenat company Puta rgumentfso r and so[ution history Givea dvicea nde xptain against procedures i9 0-120 iminuteb lock Receivev isitors Participatein Make Dea[w ith Presentations l u meetings suggestions problems Izo Greevt isitors 128 442 Iso Giver easonasn d Makep o[iteo ffersa nd Givey ouro pinion Makes uggestions Exptaina problem exptanations requests Askf or opinions Respontdo suggestions Discusosp tions Summarisaen d concIude Makes ma[t[a tk Agreea ndd isagree Makea choice DeaIw ith a orobtem Deaw[ ith questions 90-120 minuteb lock Messageasn d Emails Memos Letters Shortr eports notes 432 446 I60 lt+ 118 Requeisntf ormation Structuare m emo Makae c omptaint Summarisoeo ints Writea telephone Replt.oy a request Exptaain p rocedure Respotnod a comptaintMaker ecommendations message Write a note Unit1 5 Presentations Thisu nit witl heLpy ou pnctiset he languagfeo r endinga presentation; summarisingco, ncludinga ndd eatingw ith questionsY. ouc ana lsol earne xpressionfosr grvingr easonasn de xplanationsP.a ge7 0. for ithe"filEt,t itng,, I Talka boutwhaty oud o | Opena meeting ,*=-s- t I fi [i : '---- i l,Vhadt o r;our nink? Meetingp eople How do you get to know who the other people are at a meeting? Do you do any of these thingsa Introducey ourselfi nformallyb eforet he meeting. Wait for the chairpersonto formallyi ntroducey ou. Exchangbeu sinessc ards. Introducey ourselfd uring the coffeeb reak. Wearn ameb adges. How do you introduce yourself in your language?W hat information do you usually give about your job and company when you meet someone for the first time? '-/ I Introducingy ourselfa ndo thers I Wnatd o yous ay?1 | - r i'..'.-::. At the start of a meeting you may need to intrcduce yourself to other people, or the chairperson may introduce you. Match the phrases with the functions (t<). Some functions match with mone than one phrase. What'sy ourj obt I'm an accountant. Pleasetdo meety ou. This is ... What'sv our name? Whatd o you do? Nicet o meety ou. I'm Robert. t uurr,o t ducey ourself 4 respond to an introduction 2 asks omeone'nsa me 5 ask about someone'sjo b 3 introducea notherp erson 6 tell people what your job is 6rUnitt Listen and complete the two conversations. Conversation I Introduce yourself Conversation2 Introduceo thers ' Lukas:H i.' Lukas. JamesH: adi,t his Lu. Shula: ' to meety ou, Lu's t accountant. Lucas.I 'm Shula. Lu,' is Hadi. o ' Hadi's designer. Lukas: to meet you, Shula.W hat'srVour Hadi: Pleasedtot YoU' Lu. Shula:I 'man engineerW. hat do Lu: Nice to meety ou, Hadi. you' , Lukas? Lukas:I 'ma student. Task1 Objective: Meet people for the first time Step I Intrcduce younelf Walk around the class.I ntroduce yourself, and say what you do. Speak to as many people as you can in five minutes. Use real information about you and expressionsf rom Listening t, Conversation l. Step 2 Introduce others Take turns to introduce each other within your group. Use expressionsf rom Listening l, Conversation 2. Change groups and introduce each other again. 'introduce Howm anyp eoptdei dy ou yoursetlof ? Whatin formatjodnid y ouu set o introducpee opleto eacho ther? Didy our esponpdo Lite[tyo introductions? Exchanginbgu sinessc ards When you meets omeonef or the first time you often exchangeb usiness cards.I t is a good idea to have one side of your card translatedi nto the languageo f the country that you are visiting. Look at the different styleso f exchangingb usinessc ards.H ow do you give and receiveb usinessc ardsi n your culture?C ompletey our culture profile on page8 2. li i Formal Informal Somec utturetsr eatb usinescsa rdsfo rmaltayn d Somec ulturesse eb usiness with greatr espect. cardss implya sa wayt o exchangime portanpt ersonaI Thei nformatioonn t hec ardc ani nctudeth e detaiL(sn amec,o mpany, titteo f the persona ndt heirq uatifications. contacnt umbers). In somec ulturetsh e personre ceivetsh ec ardin bothh andsa ndr eadsth ej nformatiocna refutty. Thec ardsc anb er eadq uickty andt henp uti n a pocket. It is not potitet o writeo n a cardu ntestsh e It is 0Kt o writea dditionaI persong ivingt hec ards aysth ati t is 0K. informatioonn t hec ard. Unitt aT Askinga bouts omeone'jsob Match each question 1-3 with two responses a-f. t What do you do? a I'm with Amtel: it's a multinational 2 What exactlyd o you do company. in your jobz b I'm an accounte xecutive. 3 What kind of company c I work in the retail business. do vou work for? d I'm responsiblefo r planning the company'sf i nancial strategy. e we manufactures portse quipment. f I sell electricalp roductst o wholesalers. Task2 Objective:T alk about what you do Step I Ask and answer questions Take turns to ask and answer the questions in what do you sa5ft2 . Use real information about you or make up information. Step 2 Intnoduce yourself You are waiting for a meeting to start. Introduce yourself to your partner. Look at the information on your role card and talk about your job, company and job activities. StudentA use the following information. Name: usey our realn ame Jobt itle: ProductioMn anager Jobd escription: you coordinatep rojectsin the factory Companyn ame: WNGP lastics Companyd escription:m anufacturebso ttles Student B turn to page 97. Didy ou askq uestionasb outy ourp artner'jso b andc ompany? Cany ou describyeo uro wnj ob, usingt he samet ype of informationa s Step2 ? Pan I Natalya Sadovai s the new CEo of the EnergiyF irst group. She has a meeting to introduce new members of the team to the heads of department. Natalya starts the meeting by welcoming everyonea nd telling them what the meeting is about. Listen and number the Ene rgyF rrst phrasesb elow in the order that Natalya sayst hem. a t] We'reh eret o discussth e newc ompanylo go. b I Welcometo our meetingto day. c I Letm e startb y introducingtw o newm emberos f thet eam... d I Hello,e veryone. 8rUnitt jcD 4 O Pan2 Natalya intloduces two neu/ members of the team and gives information about their job and company. Usten and correct the bllowing information. There are two mistakes in the notes about eadr person. . a . a . a . . o o d o f o r o o l o o o o o l o r t o f . . a . o o d o l r o J o i r o i d o o o NawLeK: arLntS ahbaz NAvweN: orLvzo YagL )ob tLtLe:C owtractsv wAwagey )ob tLtLe€w: gLweer Rf,spor,rL.bs Lefc r: d,esL2wLwtgh e MaLwr oLev: wArQ.telnt ew ewL ogo wevlc cw+a^ULegc -F Objective: Open a meeting IndividuatlyStep I Preparation 5 minutes Prepare to open a meeting. You are going to: welcome everyone. say what the meeting is about. introduce the two new team members and say what they do. Iook at your notes and use Ustening 2 to help you. Meeting l, Student A turn to page 95. Meeting 2, Srudent B turn to page 99. Meeting 3, Student C turn to page lO2. Groupso f Step2Openameeting 10 nrinutes Take turns to open your meeting (each person in the group is opening a dnfferentm eeting). Listen to your partners' introductions and note the subjectso f the meetings. Anatysis Dide achp ersonw etcomeev eryonteo the meeting? 5 minutes Wasth e subjecot f the meetingc lear? Dide achp ersonin troducseo mebodayt the meeting? I I Setf-assessmentThinka bouty ourp erformancoen t het asksW. erey oua blet o: meetp eoptefo r the first time? I yes I needm orep ractice talka boutw haty oud o? u yes LJ needm orep ractice opena meeting? lJ yes u neetd m orep rac..tice Unitlrg I Gett hroughto the right personI Take/ Leavea messageI Checkin formationI .-.J'-:" Makingc ontact Do you prefer speaking to people face-to-faceo r on the telephone? What differences are there between the trnlo kinds of conversation? Which of the following things do you usually do face-to-facein your own language?W hich do you do by telephone? confirm an order Arrangelu nchw ith a colleague. Askf or a salaryin crease. Negotiatwe ith a news upplier. Telly our bossy ou losta contract. June Shen wants to speak to James MacDonald on the phone. Listen to the conversation and choose the expressions (a-c) that they use. l June wants to get through to James. a I want JamesM acDonald. b Can I speakt o JamesM acDonald,p lease? c Put me in contactw ith IamesM acDonald. 2 Jamess aysh is name. a JamesM acDonaldl istening. b JamesM acDonald,s peakt o me. c JamesM acDonalds peaking. 3 June saysh er name. a It'sJ uneh ere. b I'm June. c Herei s June. l0 r Unit 2