Integrating Healthcare with Information and Communications Technology

280 Pages·2016·2.439 MB·English

by  Currie, Wendy, Finnegan, David

Integrating Healthcare with Information
and Communications Technology
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Integrating Healthcare
with Information and
Communications Technology
Edited by
WENDY CURRIE
Professor and Head
Information Systems and Management Group
Warwick Business School
and
DAVID FINNEGAN
Associate Professor
Information Systems and Management Group
Warwick Business School
Radcliffe Publishing
Oxford (cid:129) New York
CRC Press
Taylor & Francis Group
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Boca Raton, FL 33487-2742
© 2009 by Wendy Currie and David Finnegan
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Version Date: 20160525
International Standard Book Number-13: 978-1-138-03155-5 (eBook - PDF)
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Contents
About the editors vii
Contributors ix
PART ONE Transforming Healthcare Services using ICT 1
1 Integrating healthcare 3
Wendy Currie
2 Information systems (IS) integration approaches
in healthcare: a critical review 35
David Finnegan and Khairil Azhar Abdul Hamid
3 Modernising healthcare: really connecting for health? 65
Annabelle Mark
4 Integrating healthcare with ICT 85
John Powell
5 The National Programme for IT (NPfIT): is there a better way? 95
Sean Brennan
PART TWO Electronic Health Records 111
6 Electronic health records for patient-centred healthcare 113
Nick Gaunt
7 Integrating electronic health records 135
Wendy Currie, David Finnegan and Khairil Azhar Abdul Hamid
8 The NHS National Programme for Information Technology:
a socio-technical systems perspective 183
Ken Eason
PART THREE Global ICT Adoption and Implementation in Healthcare 205
9 New IT and the Kaiser Chiefs: EMR integration in the Aloha State 207
Tim Scott
10 Some insights into the national healthcare systems of the
United Kingdom and the Netherlands 241
Matthew Waritay Guah
11 Customer value and lean operations in a self-care setting 255
Jannis Angelis, Cameron Watt and Mairi Macintyre
Index 267
About the editors
Wendy Currie is Professor and Head of the Information Systems and Management
Group at Warwick Business School. She holds a PhD in Management and a BSc in
Sociology. Her research focuses on the information and communications technology
and change in private and public sector organisations with particular interest in gov-
ernance, compliance, audit and evaluation. She has obtained research funding from
the European Union, EPSRC, ESRC and from industry. Recent projects have included
a longitudinal study on the National Programme for IT, managing ICT in healthcare
organisations, implementing compliance systems in fi nancial services fi rms, and
cross-national policy and practice on security, identity and management systems. In
2005, she set up the MSc Information Systems and Management course at Warwick
Business School, which aims to promote the ‘university apprentice’ scheme by plac-
ing students in organisations for their dissertation work. The course is now a leader
in this market and is currently expanding each year. Wendy is on the editorial board
of seven academic journals and regularly publishes her research work. She currently
serves as Hon Treasurer with an education charity, the Fellowship of Postgraduate
Medicine. She is c o-founder (with David Finnegan) of the Business, Technology,
Leadership and Management research unit at Warwick and regularly consults with
organisations on ICT strategy, change management, audit and evaluation.
Dr David Finnegan gained a PhD in Information Systems from Warwick Business
School, focusing on business systems integration and customer relationship man-
agement. With 20 years of senior management experience, he specialises in business
systems integration. His PhD in this area was sponsored by IBM. With an inter-
national background in management and IT consultancy, he combines research
and experiential learning where students apply theory to practice. For the MSc in
Information Systems and Management, he partnered with Deloitte to give students
a working experience of the management consultancy life cycle with a close coupling
between theory and practice. This fulfi ls the vision of this course and his ambi-
tion to provide business school students with practically based work placements
vii
viii ABOUT THE EDITORS
(a university apprenticeship model). Previous roles have included working for the
Swedish Home Offi ce and working in the e-business environment in strategic lead-
ership, mentoring and auditing roles. David moved into academia where he carries
out research into ICT business, management and leadership. He recently published a
book on customer relationship management and is currently working on a research
study comparing integrated healthcare in Sweden and the UK.
Contributors
Dr Jannis Angelis is an Assistant Professor of Operations Management at Warwick
Business School, where he teaches operations management and strategy, and an asso-
ciated researcher with the Centre for Technology, Policy and Industrial Development
at MIT. Following a doctorate on numerical fl exibility and productivity in FMCGs at
Cambridge, Dr Angelis worked in venture capital in London. Prior roles also include
work on competitiveness at Harvard, fl exibility and productivity at Stanford and
Berkeley, lean and behavioural operations at Cambridge, high performance practices
in aerospace at Oxford, and Asian export processing zones at the UN.
Sean Brennan had a long career in the NHS, initially in Pathology then as a General
Manager and Information Manager responsible for the (then) Resource Management
Initiative, Medical Audit and IT staff. In the mid-1990s Sean was seconded to the
Department of Health as Clinical Audit Advisor and then appointed Project Manager
for the national Electronic Patient Record Project in England. In 2000, Sean joined
Northgate Information Solutions (formerly MDIS) as Head of Healthcare Strategy,
experiencing life in the commercial sector. Two years later he launched Clinical
Matrix Limited, a network of consultants engaged in strategy development, business
cases, clinical change management and general healthcare informatics projects for the
NHS and commercial customers. His bestselling book The NHS IT Project: The Biggest
Computer Programme in the World . . . Ever! was published in April 2005 by Radcliffe
Publishing and considers the National Programme for IT (NPfIT), as being delivered
by Connecting for Health (CfH), in the context of the last 20 years of health IT.
Ken Eason is Professor Emeritus in the Department of Human Sciences at
Loughborough University and Senior Consultant in the Bayswater Institute in
London. For 40 years Ken has researched the impact of IT on organisations using
socio-technical systems theory as an explanatory framework and has published
widely on the challenges of integrating technical developments with changing organ-
isational reality. As an action researcher he has worked with IT suppliers and user
ix