Robert Ashton has started shoRtcut the leARnIng Instant Entrepreneur provides three small businesses and sold shortcuts for every possible two. He works with all kinds of cuRve And speed youR challenge you need to overcome to entrepreneurs, advising growing run a first rate business. Inside find wAy to success! businesses and evolving charities shortcuts to: I and social enterprises. n s • generating ideas and raising cash t He is a popular business speaker, is A Thousands of businesses start and fail each year. Gone are InstAnt the author of The Entrepreneur’s Book n • making the most of marketing, the days of learning from mistakes – to win, you need to learn t of Checklists (Prentice Hall Business) sales channels and the Internet fast. Instant Entrepreneur shows you how. e and writes regularly for a number of n business and consumer magazines. • managing your money, your staff Robert Ashton shares his and other entrepreneurs’ experiences t R and your suppliers to ensure you hit the ground running. From hatching your e Robert would love to hear from you business idea right through to moving on to your next venture, p entRepReneuR if you think he can help you become R • surviving recession and still you’ll discover proven shortcuts refined over the years by more successful. You can contact him e coming out on top. successful entrepreneurs. n at [email protected] e u Get ready to speed your way There’s no substitute for experience, but who said it had to be the FAsteR wAy to stARt-up success R to success! yours! Instant Entrepreneur really is your shortcut to success. ‘Robert Ashton has the experience of being a successful entrepreneur, ‘Do you have a dream of starting a and the great gift of being able to explain complex concepts in world-class enterprise, but feel simple terms. Highly recommended.’ unqualified? This book shows you the George Derbyshire, Chief Executive, easiest way to make it happen.’ National Federation of Enterprise Agencies Gbenga Uriel Ogunjimi, Founder/ CEO Landmark Internship ‘This easy-to-read book will help you get it right first time, International, Nigeria every time. Succeed sooner with Instant Entrepreneur.’ Thomas Power, Chairman, Ecademy ‘Instant Entrepreneur is easy to digest ... use it as your recipe for success.’ Alan Ritson, Proprietor, The Old Bakery Restaurant With Rooms DESIGNED BY £12.99 BUSINESS RobeRt Ashton Visit us on the web www.robertashton.co.uk www.pearson-books.com CVR_ASHT0614_01_SE_CVR.indd 1 11/11/08 16:26:22 A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page i A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page ii Booksthatmakeyoubetter Booksthatmakeyoubetter.Thatmakeyoubebetter, dobetter,feelbetter.Whetheryouwanttoupgradeyour personalskillsorchangeyourjob,whetheryouwantto improveyourmanagerialstyle,becomeamorepowerful communicator,orbestimulatedandinspiredasyouwork. PrenticeHallBusinessisleadingthefieldwithanewbreedof skills,careersanddevelopmentbooks.Booksthatareacut abovethemainstream–intopic,contentanddelivery–with anedgeandvervethatwillmakeyoubetter,withlesseffort. Booksthatareassharpandsmartasyouare. PrenticeHallBusiness. Weworkharder–soyoudon’thaveto. Formoredetailsonproducts,andtocontactus,visit www.pearsoned.co.uk A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page iii the faster way to start-up success Robert Ashton A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page iv PEARSONEDUCATIONLIMITED EdinburghGate HarlowCM202JE Tel:+44(0)1279623623 Fax:+44(0)1279431059 Website:www.pearsoned.co.uk FirstpublishedinGreatBritainin2009 ©PearsonEducation2009 TherightofRobertAshtontobeidentifiedasauthorofthisworkhasbeenasserted byhiminaccordancewiththeCopyright,DesignsandPatents Act1988. ISBN:978-0-273-72061-4 BritishLibraryCataloguing-in-PublicationData AcataloguerecordforthisbookisavailablefromtheBritishLibrary LibraryofCongressCataloging-in-PublicationData AcatalogrecordforthisbookisavailablefromtheLibraryofCongress Allrightsreserved.Nopartofthispublicationmaybereproduced,storedina retrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical, photocopying,recordingorotherwise,withouteitherthepriorwrittenpermissionof thepublisheroralicencepermittingrestrictedcopyingintheUnitedKingdomissued bytheCopyrightLicensingAgencyLtd,SaffronHouse,6–10KirbyStreet,London EC1N8TS.Thisbookmaynotbelent,resold,hiredoutorotherwisedisposedofby wayoftradeinanyformofbindingorcoverotherthanthatinwhichitispublished, withoutthepriorconsentofthePublishers. 10 9 8 7 6 5 4 3 2 1 12 11 10 09 08 TextdesignbySueLamble Typesetin9/13.5ptStoneSerifby30 PrintedandboundinGreatBritainbyAshfordColourPressLtd.,Gosport Thepublisher’spolicyistousepapermanufacturedfromsustainableforests. A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page v contents Introduction vii Preparation 1 1 Getting ready Shortcutstopreparingyourself 3 2 Getting started Shortcutstosuccessfulbusinessideas 15 3 Getting funded Shortcutstoraisingcashforyourbusiness 29 Building the business 41 4 Being different Shortcutstobrandandimage 43 5 Getting customers Shortcutstomarketingsuccess 53 6 Getting sales Shortcutstoclosingdeals 67 7 Getting online Bypassthehypeandprofitfromtheinternet 79 8 Get networking Shortcutstospendingmoretimewiththerightpeople 89 9 Get profitable Shortcutstomakingmorefromeachsale 101 10 Being popular Shortcutstosocialresponsibility 113 A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page vi vi Managing the business 123 11 Managing money Shortcutstoahealthycashflow 125 12 Get legal Protectyourselffromrisk 135 13 Get a team Shortcutstorecruitmentandstaffmanagement 147 14 Get a life Shortcutstowork/lifebalance 157 15 Buying better Shortcutstogettingthebestdealsfromsuppliers 167 16 Surviving a downturn Shortcutstocopingwithrecession 177 17 Selling your business Shortcutstomakingitworthlots 187 Index 197 A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page vii introduction Since I first started my own business in 1990 I’ve made countless mistakes. It was how I learned to be an entrepre- neur. Many of those lessons were tough, some were costly and there were plenty of sleepless nights. Of course there were plenty of successes too. But not all were recognised at the time. With hindsight, I’d have spotted and exploited some of those opportu- nitiessooner.ButthenIdidn’thaveabooklikethistohelpme. I’venotbuiltamulti-millionpoundempire,norhaveIlostmoney. I’vemadeaverygoodlivingandsetmyselfupforacomfortableold age. I’ve put two children through private education and univer- sity.I’vealwayshadanicecar,goodholidaysandnobosstotellme what to do. I am totally debt free and live in a delightful barn conversionsurroundedbyopenfields. Looking back there are countless decisions I would have made differently.TherearethingsI’dnothavedone,peopleI’dnothave hired and work I’d have turned away. There were times when I made stupid investment decisions without a proper plan. There were also times when I got it wonderfully right; often by chance! Thisbookwillhelpyousucceedfaster. Formostofthepast15yearsIhaveworkedwithbusinesssupport agencies. I’ve also owned and run marketing companies, helping other entrepreneurs build their businesses. This book is based as much on what I have thisbookwillhelp observed as on what I have done myself. yousucceedfaster Everyone makes mistakes in business but I wantyoutoavoidasmanyasyoupossiblycan.Thisbookwillhelp youtodojustthat.Itcan’tmakeyouaninstantsuccessbutitcan stopyoubeinganinstantfailure! A01_ASHT_0614_01_SE_FM.QXD:SAMPLE.QXD 31/10/08 09:10 Page viii viii Inmyview,plagiarismisavastlyunderratedbusinessprocess.You simply don’t have to re-invent the wheel every time. It’s far simplertolearnfromdecisionsothershavemadeandthenintime come either to applaud or to regret. Clearly you mustn’t rip off intellectual property, patents and the like; that can land you in veryhotwater.Butthere’salotyoucanlearnfromothers.Ihope you find ideas in this book that help you get where you’re going quicker,withmuchlesspainandrapidgain. ThereisonefinalpointI’dliketomakebeforelettingyouexplore this book further. It’s a phenomenon that has puzzled me for years, and only recently have I been peopleoftentalkbefore able to find proof to support it. That is theycanwalk the fact that people often talk before they can walk. In other words, they make bold claims, promises and offers, long before they have the capacity or experience to deliver. It was one of those online businessnetworkingwebsitesthatfinallybroughtthetruthhome tome.Peopledescribedtheirbusinessastheywantedittobe,not asitactuallyisrightnow. It’s important to realise that the people who seem to be doing better than you in reality are often doing far worse. Together we will have your business growing quickly, safely and profitably. Yoursuccesswillbearealityandnotanillusion. Goodluck. M01_ASHT_0614_01_SE_C01.QXD:SAMPLE.QXD 31/10/08 09:14 Page 1 preparation