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Report Quality Evaluation Toourclients: Toensurethatthehigheststandardsofreportqualityaremaintained,INPUTwouldappreciateyour tahsissesstsumdye.ntWohfetnhiscormeppolrett.e,Psliemapsleytfaoklde,astmapolme,enatndtodrporopviindethyeoumraile.valPuoastitoangeofhtahsebueseenfuplrnee-spsaiadndbyquIaNliPtUyTof ifmailedintheU.S. Thanfi'you. 1 Reporttitle: InnovativeServiceOfferings (FCSP4) 2. Pleaseindicateyourreasonforreadingthisreport: Requiredreading Newproductdevelopment Futurepurchasedecision Areaofhighinterest Business/marketplanning Systemsplanning Areaofgeneralinterest Productplanning Other Pleaseindicateextentreportusedandoverallusefulness: Extent Usefulness(l=Low,5=High) Read Skimmed .1 2 3 4 5 ExecutiveOverview . Completereport . Partofreport( %) HoAwDnaatuslaeyfspuerlsewseernet:ed .. Recommendations . 5. HoAOCCMwltooeenhvuerfseetteirrfyreuomnlxuepewewxtaciostsatanritteenihagwoesniosrndpeoepptaoosrrcttouvnineitrtiehedesseeolrsaaerwepahpser:roeaches ... ... ..... Whichtopicsinthereportwerethemostuseful? Why? Inwhatwayscouldthereporthavebeenimproved? 8. Othercommentsorsuggestions: Name Title Department Company Address City State ZIP Teleptione Datecompleted ^hank^youfoTyourtimeandcooperation. M&S633/0112/89 INPUT STAPLE FOIX)HERE NOPOSTAGE NECESSARY IFMAILED INTHE UNITEDSTATES BUSINESS REPLY MAIL FirstClass PermitNo.982 MountainView,CA POSTAGEWILLBEPAIDBYADDRESSEE Attention: MarketingDepartment INPUT 1280VillaStreet MountainView,CA 94041-9912 ll.lM.I„lll.,..l.,l.,ll,i,l„l.l..l...ll,..il„l,l FOLDHERE FEBRUARY 1991 innovative service Offerings INPUT 1280VillaStreet,MountainView,California94041-1194 (415)961-3300 s INNOVATIVESERVICEOFFERINGS INPUT Publishedby INPUT 1280VillaStreet MountainView,CA94041-1194 U.S.A. CustomerServiceProgram(CSP) InnovativeServiceOfferings Copyright©1992byINPUT.Allrightsreserved. PrintedintheUnitedStatesofAmerica. No part ofthispublication may be reproduced or distributedinanyform,orbyanymeans,orstoredinadata baseor retrieval system, without the priorwritten permissionofthepublisher. Theinformationprovidedinthisreportshallbeusedonly bytheemployeesofandwithinthecurrentcorporate structureofINPUT'Sclients,andwillnotbedisclosedto anyotherorganization orperson including parent, subsidiary,oraffiliatedorganizationwithoutpriorwritten consentofINPUT. INPUTexercisesitsbesteffortsinpreparationofthe informationprovided inthis reportand believesthe informationcontainedhereintobeaccurate. However, INPUTshallhavenoliabilityforanylossorexpensethat mayresultfromincompletenessorinaccuracyofthe informationprovided. FCSP4-558'1991 INNOVATIVESERVICEOFFERINGS INPUT Abstract ThisreportfromINPUTfocusesonnewandinnovativecustomerservice offeringswithinthecomputerandinformationservicesindustry. The objectiveistoreviewhowend-userrequirementsarechangingandhow vendorofferingsareaccommodatingthosechangedrequirements. Additionally,thereportaddresseshowthesechangedrequirementsand offeringsareimpactingthebusinessofthecustomerservicesfirmor organizationwithinacomputermanufacturer. Thereportcontains82pagesand34exhibits. FCSP4 e1992byINPUT.ReproductionProhibited.