Innovative Management and Firm Performance: An Interdisciplinary Approach PDF
Preview Innovative Management and Firm Performance: An Interdisciplinary Approach
Innovative Management and Firm Performance This page intentionally left blank Innovative Management and Firm Performance An Interdisciplinary Approach Editedby Maja Levi Jakˇsic´ - Sladana Barjaktarovic´ Rakocˇevic´ and Milan Martic´ FacultyofOrganizationalSciences(FOS),UniversityofBelgrade,Serbia Selection and editorial content © Maja Levi Jakšic´, Slad¯ana Barjaktarovic´ Rakocˇevic´ and Milan Martic´ 2014 Individual chapters © Respective authors 2014 Softcover reprint of the hardcover 1st edition 2014 978-1-137-40220-2 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identifi ed as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2014 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries ISBN 978-1-349-48666-3 ISBN 978-1-137-40222-6 (eBook) DOI 10.1057/9781137402226 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. Contents Listoffigures viii Listoftables xi Preface xiv Acknowledgements xviii NotesonContributors xix Part I InnovativeandCooperativeModelsforCSRand Sustainability 1 TheEffectofHumanCapitalontheInternationalizationof ProfessionalFirms 3 LoriP.Radulovich,Rajshekhar(Raj)G.Javalgi,and RobertF.Scherer 2 TechnologyandInnovationManagementEducationinSerbia 37 MajaLeviJakˇsic´,SanjaMarinkovic´,andJovanaKojic´ 3 TheInfluenceoftheKnowledge-BasedEconomyonthe CompetitivenessofEuropeanEconomiesandBusinesses 68 MilosˇParezˇanin,SandraJednak,andDraganaKragulj 4 TheImpactofPublicProcurementontheImplementationof Public-PrivatePartnerships 91 ˇ − NevenkaZarkic´-Joksimovic´,SladanaBenkovic´,andPredragJovanovic´ 5 SocialResponsibilityandEthicsofMarketingandCorporate Communications 106 TamaraVlastelicaBakic´,VinkaFilipovic´,and MilicaKostic´-Stankovic´ 6 EPI:EnvironmentalFeedbackontheOrganization’s Sustainability 122 MarkoC´irovic´,NatasˇaPetrovic´,andDragoslavSlovic´ Part II Innovative BusinessandManagement Approaches andPractices 7 AchievingOppositesSimultaneously:AReviewof OrganizationalAmbidexterity 139 IvanStefanovic´,SlobodaProkic´,andDraganMilosˇevic´ v vi Contents 8 TheHoldingCompanyasaPossibleInstitutionalSolutionfor thePublicSectorOrganization 165 OndrejJasˇko,IvanTodorovic´,andStefanKomazec 9 MarketingOrientationandBusinessPerformanceofPublic Administration 187 SlavicaCicvaric´Kostic´,VinkaFilipovic´,andJovankaVukmirovic´ 10 DevelopmentofCo-Operation-BasedCompanyStandards: TheCaseofInnovativePracticeinPublicServiceCompanies 200 IvanaMijatovic´,MladenCˇudanov,andJovanKrivokapic´ 11 ImprovementofSupplyChainManagementbyBullwhip EffectReduction 214 DanicaLeˇcic´-Cvetkovic´,NikolaAtanasov,andJasmina Omerbegovic´-Bijelovic´ Part III Managingand Measuring Performance 12 Innovation,OrganizationalFlexibility,andPerformance 235 AngelMart´ınez-Sa´nchez,Mar´ıa-Jose´ Vela-Jime´nez, ManuelaPe´rez-Pe´rez,andSilviaAbella-Garce´s 13 WorkingCapitalManagementPracticesandFinancial Performance:EvidencefromSerbia 254 − SladanaBarjaktarovic´ Rakoˇcevic´,MilicaLatinovic´,andMiloˇs Milosavljevic´ 14 StrategicProjectManagement–ProjectStrategyand MeasurementofSuccess 276 DejanPetrovic´,MarkoMihic´,andVladimirObradovic´ 15 MeasuringServicePerformancesofthePublicEnterprisePTT “SERBIA” 290 − MarijaD- ordevic´,MirkoVujoˇsevic´,andVladetaPetrovic´ 16 FractalsModelofTechnologyEfficienciesProbabilitiesfor FlexibleUseinCombatUnits 306 MomˇciloMilinovic´,OliveraJeremic´,andMitarKovaˇc Part IV IT inBusinessand Management 17 ManagementofCloudComputingInfrastructurefor E-Learning 329 VladimirVujin,KonstantinSimic´,andAleksandarMilic´ 18 ImplementationofCRMConceptine-Education 347 MarkoVulic´,AleksandraLabus,andMarijanaDespotovic´-Zrakic´ Contents vii 19 IdentityManagement–ASurvey 370 MarijaBogic´evic´,IvanMilenkovic´,andDejanSimic´ 20 Conjoint-BasedApproachtoLocationChoiceintheRetail Industry:ConceptualFramework 385 BiseraAndric´ Guˇsavac,DraganaStojanovic´,and MarijaKuzmanovic´ 21 DataMiningModelsforPredictionofCustomers’Satisfaction: TheCARTAnalysis 401 MarinaDobrota,MilicaBulajic´,andZoranRadojiˇcic´ 22 Set-Covering-BasedApproximateAlgorithmUsingEnhanced SavingsforSolvingVehicleRoutingProblem 422 MilanStanojevic´andBogdanaStanojevic´ 23 IntroductionandImplementationofElectronicHealthCard 444 MarinaJovanovic´Milenkovic´,DejanMilenkovic´,and VeljkoJeremic´ Index 465 List of Figures 1.1 Structuralequationmodelwithstandardizedparameter estimates 21 2.1 Theentrepreneurialcontextofthebasicuniversityrolesand activitiesintheperspectiveofdirect/indirectimpacts 42 2.2 Studyprogramdevelopment,TripleHelix,andeconomic development 43 3.1 CompositionofGDP(%ofGDP)–thesoutheastEuropean countries 71 3.2 AnnualgrowthpercentagesoflaborproductivityofEUSMEs byhighandlow-techmanufacturingandbyhighandlow knowledgeintensiveservices,2009–2012 83 3.3 AnnualgrowthpercentagesofemploymentofEUSMEsby highandlow-techmanufacturingandbyhighandlow knowledgeintensiveservices,2009–2012 83 5.1 Thehierarchyofthedimensionsofsocialresponsibilityof marketingandcorporatecommunications 109 8.1 Organizationalstructureofmunicipalholdingcompanyin Gyo˝r,Hungary 169 8.2 OrganizationalchartofpublicsectorinLjubljana,Slovenia 171 8.3 Setofcontrolinstrumentsforactivitiesofmunicipal companiesinMilan,Italy 173 8.4 OrganizationalstructureofViennaholdingcompany 175 10.1 Howacompanygetsastandarditneeds 206 11.1 BullwhipeffectonplannedbusinessvolumeinSCmembers 217 11.2 BasicAPSmodulesandappropriatebusinessfunctions 222 11.3 GraphicmodelofforecastingfinaldemandinSC 225 11.4 OverlappingAPSsystemsofdifferentsupplychainparticipants 229 13.1 Networkingcapital 258 13.2 Cashconversioncycle 262 14.1 Therelationshipbetweenthestrategicandtheproject managementsintheorganization 281 16.1 Maximumprobabilitiesofthreebasicfunctionsexposedon threerepresentedaxesandcomposedinfractalsofefficiency 313 16.2 Geometricalexpressionofrealcombatsystemperformances bytheirefficiencyfunctionsfractalandchangesdirectionsof framebyaxesrotation 315 16.3 Approximatedsemi-empiricalfunctionofefficiency probabilitiesvs.variableinitialpoints 320 viii ListofFigures ix 16.4 Approximatedsemi-empiricalfunctionofprobabilitiesvs. equalrelevancies 321 17.1 DifferentviewsofITinfrastructure 331 17.2 ITinfrastructurearchitecture 333 17.3 Layersoftheinfrastructuremodel 336 17.4 Architectureofprivatecloud 338 17.5 Typesofdeliveringservices 339 17.6 DeliveringIaaS 339 17.7 Mobilityofinfrastructureandservices 340 17.8 IaaSine-learning 341 17.9 PaaSine-learning 342 17.10 Allocatingresourcesandmakingreservationofresourcesin theprivatecloud 343 18.1 InfluenceofCRMinaneducationalinstitution 351 18.2 TheeightbuildingblocksofSRM 353 18.3 BasicSRMmodules 355 18.4 CRMsystemarchitectureinE-businessLab 358 18.5 PhDstudiesmodule 360 18.6 Hits–“Internetmarketing”webpage 363 18.7 Hits–“InternetofThings”webpage 363 18.8 Numberofstudents–“Internetmarketing” 364 18.9 Theratioofstudentswhochosethe“Internetmarketing”to thetotalnumberofstudents 364 18.10 Numberofstudents–“InternetofThings” 365 18.11 Theratioofstudentswhochosethe“InternetofThings”to thetotalnumberofstudents 365 18.12 E-businessLab’sFacebookpage 366 18.13 ReactionsofstudentstosocialactivitiesofE-businessLab 367 19.1 Authenticationmethods 377 19.2 ArchitecturalprinciplesforIAM 377 19.3 LogicalcomponentsofanIAM 381 20.1 Businessenvironmentandbusinesscharacteristic 392 20.2 Creatingprofilesinconjointanalysis 393 20.3 Frameworkforchoosinglocationusingconjointanalysis 396 21.1 Datamininggoalsandoperations 403 21.2 Dividingdatainordertoobtainpuresubsets(classes) 410 21.3 Classassignmentprobability 411 21.4 Predictionofcustomers’satisfactionusingCARTanalysis 416 23.1 Electronichealthcardconnectsallparticipantsinthe health-caresystem 450 23.2 Majorcomponentsinsideelectronichealthcard 451 23.3 Connectionbetweenelectronichealthcardswithother stakeholdersinhealthcaresystem 455
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