Innovative Change Management (ICM) : Preparing Your Organization for the New Innovative Culture

299 Pages·2018·7.25 MB·English

by  Harrington

Innovative Change
Management (ICM)
The Management Handbooks for Results Series
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Acceleration
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Innovative Change
Management (ICM)
Preparing Your Organization for the
New Innovative Culture
H. James Harrington
CRC Press
Taylor & Francis Group
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Boca Raton, FL 33487-2742
© 2018 by Taylor & Francis Group, LLC
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Library of Congress Cataloging‑in‑Publication Data
Names: Harrington, H. J. (H. James), author.
Title: Innovative change management (ICM) : preparing your organization for
the new innovative culture / H. James Harrington.
Description: Boca Raton, FL : CRC Press, 2018. | Series: Management handbooks
for results | Includes index.
Identifiers: LCCN 2017050223 | ISBN 9780815370789 (hardback : alk. paper)
Subjects: LCSH: Organizational change. | Corporate culture.
Classification: LCC HD58.8 .H36715 2018 | DDC 658.4/063--dc23
LC record available at https://lccn.loc.gov/2017050223
Visit the Taylor & Francis Web site at
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I dedicate this book to my son Jim. He has grown up to be a man
who radiates charm and respect. He is very caring, respectful,
and not afraid to show his love and concern related to me. I am so
proud of him. He has grown up to be the man I wanted to be.

Contents
Recognition .........................................................................................xvii
Prologue ...............................................................................................xix
Author .................................................................................................xxv
Section i What is innovative change
Management (icM)?
chapter 1 Introduction to Innovative Change Management ...........3
Opening the Door to Change ....................................................5
Change Is Always Personal ........................................................6
Important Definitions Used in This Book ...............................7
Two Types of ICM .......................................................................9
PCM Advantages ....................................................................9
CCM Advantages ..................................................................10
Implementing PCM ..................................................................11
Magnitude of Change Activities .............................................12
PCM Cycle ..................................................................................14
The Status Quo Level ............................................................14
The Four Key ICM Factors ..................................................15
Key Guidelines ...........................................................................16
chapter 2 The AS/IS Environment ...................................................19
Project Change Management Addresses People Problems .....19
Innovation Areas .......................................................................21
Today’s Employee ......................................................................23
That’s Not Fair .......................................................................24
The Open-Minded Employee ..............................................24
chapter 3 Important Background ....................................................27
Building Commitment .............................................................27
Institutionalized Commitment ..........................................29
vii
viii • Contents
Internalized Commitment ..................................................29
Communication .........................................................................29
Five-Way Communications ................................................30
The Downside to Improvement (Layoffs) ...............................32
The Future of ICM ....................................................................34
Typical Life Cycles for Products and Projects .......................37
Murphy’s Laws Related to ICM ...............................................38
Billy Arcement’s Inputs ............................................................38
Section ii Management Action
chapter 4 Leading by Example .........................................................43
Executive Leadership ...............................................................43
Why Managers First ............................................................44
Management Leadership .....................................................45
Why Top Management Keeps ICM at Arm’s Length ......47
Management’s Role ....................................................................48
Basic Beliefs.............................................................................49
chapter 5 The Innovative Manager ..................................................57
Managers Are Ultimately Held Accountable ........................57
How to Get Creativity, Innovation, Involvement, and
Participative Management to Thrive ......................................58
Things Successful Managers Must Do ...............................58
Caught in the Middle ...........................................................59
Employment Security ..........................................................60
Trust and Confidence ...........................................................62
Tell Them Why ......................................................................63
Do It with a Smile ................................................................64
Listening ................................................................................65
Urgency and Persistence .....................................................66
Recognizing Good and Bad Performance—The
Feedback Process ......................................................................66
Participation/Employee Involvement .....................................67
The Push–Pull of Management...........................................69
Contents • ix
How to Get Employees to Work .........................................70
Management Threats .......................................................72
Self-Motivation .................................................................72
Employee Involvement ....................................................73
Communicate—Communicate—Communicate .............73
Town Meetings ......................................................................74
Developing the Desire to Change ............................................75
The New Middle Manager ........................................................76
Management’s Change Process ...............................................78
Innovative Manager Summary ................................................78
Section iii Rewards and Recognition
chapter 6 Introduction to Innovative Change Management
Tools and Methodologies .................................................83
The Basis for Change .................................................................83
Introduction to Rewards and Recognition ...........................86
chapter 7 Rewards and Recognition ................................................87
Reward Process Hierarchy .......................................................87
Why Reward People? ................................................................87
Key Reward Rules .....................................................................90
Types of Rewards .......................................................................92
Implementation of the Reward Process..................................93
Don’t Turn the Organization Upside Down ..........................95
Reward and Recognition Advantages and
Disadvantages .....................................................................96
People Want Recognition ........................................................99
chapter 8 Project Change Management and Culture Change
Management Tools and Methodologies ........................101
Introduction .............................................................................101
Different Approaches to ICM ................................................103
Five Types of Change Assessment .........................................104