Information Technology Project Management

672 Pages·2016·8.74 MB·English

by  Kathy Schwalbe

Brief Contents Page: vii
Table of Contents Page: ix
Preface Page: xix
Ch 1: Introduction to Project Management Page: 1
1.1 Introduction Page: 2
1.2 What is a Project? Page: 4
1.3 What is Project Management? Page: 9
1.4 Program and Project Portfolio Management Page: 17
1.5 The Role of the Project Manager Page: 22
1.6 The Project Management Profession Page: 28
Chapter Summary Page: 37
Ch 2: The Project Management and Information Technology Context Page: 43
2.1 A Systems View of Project Management Page: 45
2.2 Understanding Organizations Page: 47
2.3 Focusing on Stakeholder Needs Page: 52
2.4 Project Phases and the Project Life Cycle Page: 57
2.5 The Context of Information Technology Projects Page: 64
2.6 Recent Trends Affecting Information Technology Project Management Page: 65
Chapter Summary Page: 73
Ch 3: The Project Management Process Groups: A Case Study Page: 79
3.1 Project Management Process Groups Page: 80
3.2 Mapping the Process Groups to the Knowledge Areas Page: 85
3.3 Developing an IT Project Management Methodology Page: 86
3.4 Case Study 1: JWD Consulting's Project Management Intranet Site Project (Predictive Approach) Page: 89
3.5 Case Study 2: JWD Consulting's Project Management Intranet Site Project (Agile Approach) Page: 117
3.6 Templates by Process Group Page: 126
Chapter Summary Page: 130
Ch 4: Project Integration Management Page: 137
4.1 What is Project Integration Management? Page: 138
4.2 Strategic Planning and Project Selection Page: 141
4.3 Methods for Selecting Projects Page: 146
4.4 Developing a Project Charter Page: 155
4.5 Developing a Project Management Plan Page: 158
4.6 Directing and Managing Project Work Page: 162
4.7 Monitoring and Controlling Project Work Page: 166
4.8 Performing Integrated Change Control Page: 168
4.9 Closing Projects or Phases Page: 172
4.10 Using Software to Assist in Project Integration Management Page: 172
Chapter Summary Page: 175
Ch 5: Project Scope Management Page: 183
5.1 What is Project Scope Management? Page: 184
5.2 Planning Scope Management Page: 186
5.3 Collecting Requirements Page: 188
5.4 Defining Scope Page: 191
5.5 Creating the Work Breakdown Structure Page: 194
5.6 Validating Scope Page: 205
5.7 Controlling Scope Page: 207
5.8 Using Software to Assist in Project Scope Management Page: 210
Chapter Summary Page: 212
Ch 6: Project Time Management Page: 221
6.1 The Importance of Project Schedules Page: 222
6.2 Planning Schedule Management Page: 225
6.3 Defining Activities Page: 225
6.4 Sequencing Activities Page: 228
6.5 Estimating Activity Resources Page: 232
6.6 Estimating Activity Durations Page: 233
6.7 Developing the Schedule Page: 234
6.8 Controlling the Schedule Page: 248
6.9 Using Software to Assist in Project Time Management Page: 250
Chapter Summary Page: 253
Ch 7: Project Cost Management Page: 263
7.1 The Importance of Project Cost Management Page: 264
7.2 Basic Principles of Cost Management Page: 266
7.3 Planning Cost Management Page: 270
7.4 Estimating Costs Page: 271
7.5 Determining the Budget Page: 281
7.6 Controlling Costs Page: 282
7.7 Using Project Management Software to Assist in Project Cost Management Page: 289
Chapter Summary Page: 291
Ch 8: Project Quality Management Page: 299
8.1 The Importance of Project Quality Management Page: 300
8.2 What is Project Quality Management? Page: 302
8.3 Planning Quality Management Page: 304
8.4 Performing Quality Assurance Page: 306
8.5 Controlling Quality Page: 307
8.6 Tools and Techniques for Quality Control Page: 308
8.7 Modern Quality Management Page: 322
8.8 Improving IT Project Quality Page: 326
8.9 Using Software to Assist in Project Quality Management Page: 333
Chapter Summary Page: 334
Ch 9: Project Human Resource Management Page: 343
9.1 The Importance of Human Resource Management Page: 344
9.2 What is Project Human Resource Management? Page: 347
9.3 Keys to Managing and Leading People Page: 348
9.4 Developing the Human Resource Plan Page: 359
9.5 Acquiring the Project Team Page: 364
9.6 Developing the Project Team Page: 369
9.7 Managing the Project Team Page: 375
9.8 Using Software to Assist in Human Resource Management Page: 379
Chapter Summary Page: 381
Ch 10: Project Communications Management Page: 389
10.1 The Importance of Project Communications Management Page: 390
10.2 Keys to Good Communications Page: 392
10.3 Planning Communications Management Page: 398
10.4 Managing Communications Page: 399
10.5 Controlling Communications Page: 404
10.6 Suggestions for Improving Project Communications Page: 405
10.7 Using Software to Assist in Project Communications Page: 414
Chapter Summary Page: 418
Ch 11: Project Risk Management Page: 425
11.1 The Importance of Project Risk Management Page: 426
11.2 Planning Risk Management Page: 433
11.3 Common Sources of Risk on IT Projects Page: 434
11.4 Identifying Risks Page: 438
11.5 Performing Qualitative Risk Analysis Page: 442
11.6 Performing Quantitative Risk Analysis Page: 447
11.7 Planning Risk Responses Page: 452
11.8 Controlling Risks Page: 454
11.9 Using Software to Assist in Project Risk Management Page: 455
Chapter Summary Page: 457
Ch 12: Project Procurement Management Page: 465
12.1 The Importance of Project Procurement Management Page: 466
12.2 Planning Procurement Management Page: 471
12.3 Conducting Procurements Page: 481
12.4 Controlling Procurements Page: 483
12.5 Closing Procurements Page: 484
12.6 Using Software to Assist in Project Procurement Management Page: 485
Chapter Summary Page: 488
Ch 13: Project Stakeholder Management Page: 495
13.1 The Importance of Project Stakeholder Management Page: 496
13.2 Identifying Stakeholders Page: 498
13.3 Planning Stakeholder Management Page: 502
13.4 Managing Stakeholder Engagement Page: 503
13.5 Controlling Stakeholder Engagement Page: 506
13.6 Using Software to Assist in Project Stakeholder Management Page: 508
Chapter Summary Page: 511
Appendix A: Guide to Using Microsoft Project 2013 Page: A.1
Glossary Page: G.1
Index Page: I.1