Table Of Content

2D02-2DD3 iNFQRMATiaN TECHNDLDGY PLAN STATE DOCUMENTS COUaniQII APR 2 4 HDKIMMSTAICUMMir 9Mm HDJENMmflMIA Remaking the Face OF Government s_ HM 3 oaei'oWi State of Montana 2002-2003 Information Technology Plan Remaking the Face of Government Published biennially bythe Information Services Division (ISD) ofthe Departmentof Administration,theInformationTechnologyPlan providesan overviewofthe state's information technologyaccomplishments,environment,initiatives,and plans.Materials maybe reproduced without permission.Alternativeformats ofthisdocumentwill be provided upon requestto peoplewith disabilities. Should you have questions orcomments regarding the2002-2003InformationTechnology Plan,pleasecontact: Policyand Planning Services Bureau Information Services Division DepartmentofAdministration 406-444-2700 E-mail:[email protected] Internetsite:http://www.state.mt.us/iscl Published by Information Services Division DepartmentofAdministration StateofMontana P.O.Box200113 SamW.Mitchell Building,Room 229 Helena,MT59620-0113 Phone:406-444-2700 Fax:406-444-2701 November 17,2000 4 TABLE DF CONTENTS Acknowledgments iv LetterfromtheGovernor v ExecutiveSummary vi StatewideITOverview BasicPrinciples 1 Goals&Strategies 2 Enterprise-WidePolicies 5 InformationTechnologyEnterpriseTopics 9 E-GovernmentVisionStatement 1 E-GovernmentStrategicPlan 1 ITGovernance 31 StatewideAccounting,Budgeting,&Human ResourcesSystem(SABHRS) 33 CountyGovernmentITNeedsAnalysis 35 ITInfrastructure 37 Capitol Renovation Project 39 Imaging 40 GeographicInformationServices 42 9-1-1 45 DisasterRecoveryPlanning 49 InformationSecurity 51 Montana PublicSafetyCommunications 53 AgencyInformationTechnologyProjects 55 DepartmentofAdministration 56 DepartmentofAdministration-InformationServicesDivision 58 BoardofEducation 64 DepartmentofCommerce 66 OfficeofCommissionerofHigherEducation-TheMontanaUniversitySystem 70 CommissionerofPolitical Practices 73 ConsumerCounsel 74 DepartmentofCorrections 75 DepartmentofEnvironmentalQuality 79 Departmentof Fish,Wildlife&Parks 81 OfficeoftheGovernor 84 HistoricalSociety 85 JudicialBranch 88 DepartmentofJustice 91 DepartmentofLabor&Industry 95 LegislativeBranch 98 DepartmentofLivestock 101 DepartmentofMilitaryAffairs 103 MontanaArtsCouncil 104 C 3- ii 71 TABLE OF CONTENTS DepartmentofNaturalResources&Conservation 107 OfficeofPublicInstruction 11 DepartmentofPublicHealth&HumanServices 114 PublicServiceCommission 11 DepartmentofRevenue 118 OfficeoftheSecretaryofState 122 OfficeoftheStateAuditor 123 StateCompensationInsuranceFundDivision 124 StateLibrary 126 Teachers'RetirementSystem 129 DepartmentofTransportation 130 StateofMontanaITExpenditures 135 ITCouncils&Committees 137 InterimInformationTechnologyManagementStudyCommittee 138 InformationTechnologyAdvisoryCouncil (ITAC) 141 InformationTechnologyManagersCouncil(ITMC) 151 SummitNetExecutiveCouncil(SEC) 156 MontanaGeographicInformationCouncil(MGIC) 157 SABHRSExecutiveCouncil 160 9-1-1 AdvisoryCouncil 164 PublicSafetyCommunicationsCouncil(PSCC) 166 Appendices StateITStatisticalInformation Personnel 169 Software 176 Hardware 184 ContractedServices 190 LANs 194 SummitNetMap 200 CurrentVoiceNetworkMap 200 Glossary 201 Index ..:.— 208 Acknowledgments The2002-2003InformationTechnologyPlan could not have been compiled withoutthe helpofnnany individuals In each oftheagencies intheStateofMontana.Wethankthem fortheircooperation and participation. Special thankstothefollowing whoseeffortswere invaluableduring thecreation ofthe InformationTechnology Plan: ISD Project CaaRoiNATORs Brett Boutin,Brian Dostal,Scott Lockwood Topic & Committee Section Authors Mike Bloom Brett Boutin JeffBrandt Nan Chambers Brian Dostal Audrey Hinman Carl Hotvedt Linda Kirkland Stu Kirkpatrick SurryLatham Scott Lockwood Lynne Pizzini ChuckVirag WendyWheeler Architecture & Engineering Division TomO'ConnellJoeNorris Forphotographsofthecapitol renovation. Q Communications Group Fordesignand layout 1200copiesofthispublicdocumentwerepublishedatanestimatedcostof$8.92 percopy, foratotalcostof$10,704which includes$10,404forprintingand $300fordistribution. J^^-^^^^. Office of the Governor State of Montana Marc Racicot ':wni State Capitol Governor Helena Montana59620-osoi , October2, 2000 Dear Reader: It has been said that information is the keyto commerce in the 21®*century. This also is becoming trueofgovernment. We increasingly relyon ourabilityto haveaccurate, timely and pertinentinformation availabletoaide decision-making. Informationtechnologyplays a vital role in assisting state employees in performing a substantial share of the work required by our citizens. In this age ofthe Internet, information technology also enables citizens and business alike toeasily accessthe information they need on a daily basis. I ampleasedtopresentthis2002-2003Information TechnologyPlan. Thisplan represents thegoals and strategiesof state agencies astheystriveto constantly improvethe use of information technology on behalf of our citizens. The plan includes an overview of information technology projects in each agencyaswell as several state-wide topicsthat affect information technologystrategieswithin the State ofMontana. The plan also shows many ofthe coordinated efforts that state agencies have undertaken to streamline their business processes and to provide more, better, and quicker information to their customers. This publication should be viewed in concert with the new consolidated information technology budgetthatwas contemplated during the last legislative session. These two documents, when considered in unison, paint a clear picture of the State of Montana's plansto harness the powerofcomputers. It is my sincere hopethatyou gain some new insights intoourplans and challengesforthe next biennium. Sincerely, MARC RACICOT Governor Telephone: (406) 444-3111 Fax: (406) 444-5529 " Executive Summary PURPPSE The publication ofthis bool<is in responseto several Montana statutes,especially2-17- 501,MCAthatestablishes,"...thedirectorofthe DepartmentofAdministration,in coopera- tion with stateagencies,shall establish policiesand a statewide plan fortheoperation and developmentofdata processing forstategovernment..."Beyond satisfying the statute,this plan servesasa valuabletool to state legislators,agencies,and citizens, enabling them to understand the strategies,goals,and direction ofthe StateofMontana and itsagencies. This book,in conjunction with the Governor's Executive Budget,isalso intended to meet the requirementsforpresenting ITplans,budgets and other ITplanning information to the57th Legislatureas required by House Bill 0002 in the last legislative session. iNTRODUCTiaN — — — Theera ofthe Internet is upon us in business in ourpersonal lives and,asthis plan — describes in ourgovernment.Governor Racicot,in a letterchallenging agency headsto endorsea newvisionfordelivering information and servicestocitizens,madethefollow- ingstatement: "ThewayweconductbusinessinStateGovernmentandinteractwithcitizensis changingrapidlywiththeexpandeduseoftechnologywithinouragencies. Duringthepastseveralyears,agrowingnumberofcitizensandbusinesseshave cometoexpectaccesstoservicesthroughelectronicmeans.Clearly,theadvent andmaturationoftheInternetis transformingoureconomicandsocialexpecta tions.AsthepeopleresponsiblefordeliveringservicestoMontanacitizens,we mustalsotransform thewayourgovernmentalsystemsoperatetomeetthese newexpectations. Thevisionforelectronicgovernmentin State governmentcomesfromthe highest-level policy makers in the Executive,Legislative,andJudicial branches.Theyadoptedthe following vision statement: "Montana'selectronicgovernmentinitiativewillmakeStategovernmentmore accessibleandresponsivetothecitizens,business,andothergovernmententities throughdirect,electronicaccesstothefullrangeofgovernmentinformationand services." > Executive Summary Thecreation ofthisvision is a vitalfirst step in empowering Montana to participate in and enjoythe benefits ofthisfundamental transition thatwearewatching unfold.Thede- tailed plansdescribed in thisdocumentdescribethe moredetailed strategieswithin each agency. Thetheme ofthe2002-2003InformationTechnologyPlan is"Remaking the FaceofGovern- ment."Thistheme underscoresthefundamental shiftthatgovernment is undergoing in reshapingthewayin which servicesare provided.Whetherservicetocitizens,orconduct- ing the business ofgovernmentwith the private sectororothergovernments,thewayin — which the Statewill provide servicesand conduct business is changing and changing dramatically.Thisedition ofthe plan documentsthesechanges.Throughoutthis plan are pictures oftheCapitol building renovation,which showvisible changestoourstate government. These pictures serveto underscorethe plan'stheme: Remaking the Faceof Government. Although lessvisiblethan changestotheCapitol,changes in Information Technologyatthe StateofMontana certainly have been no lessdramatic. Thisedition of the plan documentsthesechanges. .