Information Systems: People, Organizations, Institutions, and Technologies: ItAIS:The Italian Association for Information Systems PDF
Preview Information Systems: People, Organizations, Institutions, and Technologies: ItAIS:The Italian Association for Information Systems
Information Systems: People, Organizations, Institutions, and Technologies Alessandro D’Atri Domenico Sacca` l Editors Information Systems: People, Organizations, Institutions, and Technologies ItAIS: The Italian Association for Information Systems ‐ Physica Verlag ASpringerCompany Editors Prof.AlessandroD’Atri Prof.DomenicoSaccà CentrodiRicercasui UniversitàCalabria SistemiInformativi(CeRSI) Dipto.ElettronicaInformatica ViaG.Alberoni,7 Sistemistica(DEIS) 00198Roma ViaP.Bucci,41c Italy 87036Rende [email protected] Italy [email protected] ISBN978-3-7908-2147-5 e-ISBN978-3-7908-2148-2 DOI:10.1007/978-3-7908-2148-2 SpringerHeidelbergDordrechtLondonNewYork LibraryofCongressControlNumber:2009929698 #Springer-VerlagBerlinHeidelberg2010 Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialis concerned,specificallytherightsoftranslation,reprinting,reuseofillustrations,recitation,broadcasting, reproductiononmicrofilmorinanyotherway,andstorageindatabanks.Duplicationofthispublication orpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9, 1965, in its current version, and permission for use must always be obtained from Physica-Verlag. ViolationsareliabletoprosecutionundertheGermanCopyrightLaw. Theuseofgeneraldescriptivenames,registerednames,trademarks,etc.inthispublicationdoesnotimply, evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevantprotectivelaws andregulationsandthereforefreeforgeneraluse. Coverdesign:WMXDesignGmbH,Heidelberg Printedonacid-freepaper Physica-VerlagisabrandofSpringer-VerlagBerlinHeidelberg Springer-VerlagispartofSpringerScience+BusinessMedia(www.springer.com) Foreword D.Avison1 andS.Conger2 Wewerehonoredtobeaskedtoopenthe5thConferenceoftheItalianChapterof theAssociationforInformationSystems(ItAIS)inPariswhichtookplaceovertwo days in December 2008. The goal of the chapter is to promote the exchange of ideas, experiences, and knowledge among scholars and professionals engaged in the development, management, and use of information and communications sys- temsandtechnology.Thisconferencewasoneofaround30conferences,consortia andworkshopsthattookplaceimmediatelybeforetheInternationalConferencein InformationSystems(ICIS2008). As President of the AIS and the Vice-President AIS for Chapters and Special InterestGroups,wewereparticularlydelightedtoparticipateastheItalianChapter oftheAIShasprovensosuccessful.Howeverwewerenotreadyfortheexcellent attendance and outstanding presentations that are reflected in this volume that represents the best of the conference. Further, the conference highlighted both research and practice. Too often, conferences in IS do not evidence the impact of research on practice. The conference chairs, Alessandro D’Atri and Domenico Sacca`, along with the organizing and program committees, deserve our gratitude forthesuccessoftheeventandtheexcellenceofthisvolume. The conference tracks that included E-Services in Public and Private Sectors, Governance, Metrics and Economics of IT, Information and Knowledge Manage- ment,ISDevelopmentandDesignMethodologies,ISTheoryandResearchMeth- odologies,LegalandethicalaspectsofIS,NewthemesandfrontiersinISStudies, Organizational change and Impact of IT, Human Computer Interaction and the Strategic role of IS, not only provide a cross section of Italian research in IS but research in IS more generally. It is common that our research informs our class- rooms,andifthisconferenceisanyevidence,ItalianITprogramsshouldflourish. ItisimportantfortheAISthatregionalandcountrygroupsarefosteredandgrow as thishelps toensurethat the discipline develops new ideasand is influenced by diverse research and scholarship contributions. The Italian chapter is a model for 1PresidentoftheAIS2008–2009,ESSECBusinessSchool,France,[email protected] 2AISVicePresidentSIGsandChapters2007–2010,UniversityofDallas,USA,[email protected] v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regional groups as well. In examining this volume, the reader might ask whether there is something different about Italian research and, more generally, research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInfor- mation Systems (MCIS) in Athens in October 2009). This volume of papers is a goodplacetostartansweringthatquestion. Contents Introduction ....................................................................... 1 AlessandroD’AtriandDomenicoSacca` PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch ............................. 7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE‐services .................. 15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw ............................................................ 23 JohnM.EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices .................... 31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy .................................. 39 FrancescaCabiddu TheChallengesofe-governmentEvaluation ................................. 49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard .............................................................. 57 MariaChiaraDiGuardoandIoneZuccarello vii viii Contents B2GElectronicInvoicingasEnforcedHighImpact Service:OpenIssues ............................................................ 65 PietroLucaAgostiniandRaffaellaNaggi NetworkOutcomeasTriggerfortheEvolutionofaDesign Network:CoordinationProcessesBetweenActors andObjects ...................................................................... 73 FrancescoBoliciandFrancescoVirili GovernanceandOrganizationalAspectsofanExperimental GroupwareintheItalianPublicAdministrationtoSupport Multi-InstitutionalPartnerships ............................................... 81 NunzioCasalinoandMauroDraoli BusinessProcessModellingWithintheCycleofContinuous Improvement .................................................................... 91 LindaPacicco,AurelioRavarini,andFedericoPigni InformationExtractionfromMultimediaDocuments fore-GovernmentApplications .............................................. 101 F.Amato,A.Mazzeo,V.Moscato,andA.Picariello PartII Governance,MetricsandEconomicsofIT OperationsStrategyofSmallSoftwareFirmsUsingOpen SourceSoftware ............................................................... 111 BernhardGlatt,AlbertoSillitti,andGiancarloSucci ITValueinPublicAdministrations:AModelProposal fore-Procurement ............................................................ 121 AlessioMariaBracciniandTommasoFederici ValueAssessmentofEnterpriseContentManagement Systems:AProcess-OrientedApproach .................................... 131 J.vomBrocke,A.Simons,C.Sonnenberg,P.L.Agostini,andA.Zardini AMaintenanceMetricModelforOpenSourceGovernance ............. 139 PasqualeArdimento,GiovanniBruno,DaniloCaivano,andMartaCimitile KeyPerformanceIndicatorstoRelateKnowledge GovernancewithKnowledgeProcess ....................................... 147 P.Ardimento,M.T.Baldassarre,M.Cimitile,andG.Mastelloni Contents ix MeasuringDataQualityWhenApplyingDataSwappingand Perturbation ................................................................... 157 G.CanforaandC.A.Visaggio VirtualEnterpriseTransactions:ACostModel ........................... 165 A.D’AtriandA.Motro PartIII InformationandKnowledgeManagement EffectiveStorageofSemanticWebData .................................... 177 RobertoDeVirgilio,PierluigiDelNostro,GiorgioGianforme, StefanoPaolozzi,andRiccardoTorlone AReferenceArchitectureforSemanticKnowledge Coordination .................................................................. 185 S.Castano,A.Ferrara,andS.Montanelli Service-BasedNetworkedCollaboration .................................... 195 DevisBianchini,ValeriaDeAntonellis,andMicheleMelchiori HowtoExploitDataMiningWithoutBecomingAwareofit ............. 203 N.Ciaramella,andA.Albano AMethodologicalApproachtoEnableCooperative ProcessDesignThroughWebServices ...................................... 211 D.Bianchini,C.Cappiello,V.DeAntonellis,andB.Pernici TowardanEffectiveandEfficientQueryProcessing intheNeP4BProject ......................................................... 219 C.Gennaro,F.Mandreoli,R.Martoglia,M.Mordacchini, S.Orlando,W.Penzo,S.Sassatelli,andP.Tiberio AFeatureRankingComponentforGISArchitecture ..................... 227 A.Gemelli,C.Diamantini,andD.Potena PartIV ISDevelopmentandDesignMethodologies ManagingSecurityProjects:PropositionofaCostModel ................ 237 M.Sadok Concern-OrientedandOntology-BasedAnalysis ofInformationSystems ....................................................... 245 C.BogdanandL.D.Serbanati x Contents TheLUMIRProject:DevelopingtheGP’sNetworkPilot ProgramintheBasilicataRegion ............................................ 255 M.Contenti,G.Mercurio,F.L.Ricci,andL.D.Serbanati PartV ISTheoryandResearchMethodologies EpistemologyofInformationSystems:Timefor SomethingNew?Positivism,Interpretivism,andBeyond ................. 267 F.Ricciardi DonIhde’s‘Soft’TechnologicalDeterminism andCapabilitiesforISOrganizationalLearning. TheCaseofaCompetenceCenter ........................................... 277 PaoloDepaoli Simulations,CaseStudiesandRolePlaying:FromCognitive TechnologiestotheCreationofNewLearningEnvironments. TheExperimentalProposalsbyTelematicUniversity GuglielmoMarconi ........................................................... 285 GuiaVenturoli PartVI LegalandEthicalAspectsofIS EthicsAmongPeers:FromNapstertoPeppermint, andBeyond .................................................................... 297 U.Pagallo TheEpistemologyandEthicsofInternetInformation ..................... 305 E.H.Spence ElectronicMedicalDiary(EMD):EthicalAnalysis inaHTAProcess ............................................................. 313 D.Sacchini,P.Refolo,A.Virdis,M.Casini,E.Traisci, V.Daloiso,M.Pennacchini,andI.CarrascoDePaula LegalIssuesintheTransitiontoElectronicRecords inHealthCare ................................................................ 321 D.Walsh,K.Passerini,U.Varshney,andJ.Fjermestad EthicsintheDesignandUseof‘‘BestPractice’’Incorporated inEnterpriseInformationSystems .......................................... 327 C.M.BullandA.E.Adam Contents xi TheProtectionofMinorsinICTNetworks:TheLiability oftheInternetProviders ..................................................... 335 G.Finocchiaro,E.Pelino,A.Ricci,andA.Spangaro SupportingAccesstoOnlineLegalInformation:Semantic Strategies ...................................................................... 343 M.A.BiasiottiandG.Peruginelli PartVII NewThemesandFrontiersinISStudies Crisis!WhatCrisis? .......................................................... 353 P.M.BednarandC.Welch DigitalForensicInvestigations:ANewFrontier forInformingSystems ........................................................ 361 P.M.BednarandV.Katos HeterogeneousInformationModelUnification asaPre-requisitetoResourceSchemaMapping ........................... 373 L.A.KalinichenkoandS.A.Stupnikov AgentTechnologiesintheFutureInternet ................................. 381 K.Fischer,I.Zinnikus,andE.Leo´n-Soto ComplianceManagementisBecomingaMajorIssue inISDesign .................................................................... 391 R.Bonazzi,L.Hussami,andY.Pigneur TheMISEProject:AFirstExperienceinMediation InformationSystemEngineering ............................................ 399 F.Be´nabenandH.Pingaud BusinessProcessDrivenSolutionsforInnovativeEnterprise InformationSystems .......................................................... 407 F.TaglinoandM.Lezoche SemanticsintheAgeoftheDataDeluge .................................... 415 G.Vetere PartVIII OrganizationalChangeandImpactofIT ManagingISServiceswithSomethinginBetween OutsourcingandInsourcing:BufferOrganizations ....................... 425 J.Bulchand-GidumalandL.Mola
The list of books you might like
