In the running again

164 Pages·2015·49.23 MB·English

JULY/AUGUST 2015 ISSUE 214 £3.95
THE BUSINESS MAGAZINE FOR RAIL www.railpro.co.uk
In the running again
LLOORROOLL MMDD PPeetteerr AAuussttiinn oonn wwhhyy hhee ffeeeellss iitt hhaass tthhee eeddggee oovveerr tthhee ccoommppeettiittiioonn
Light Rail The IRO Rolling stock
Breaking records - why light rail has more All the news and events from the Institution What does the election result mean for this
street cred than ever of Railway Operators industry?
Diary of events
Become a member…
www.railwayoperators.co.uk
Our Annual Lunch for Members and Guests will be held at
The Mermaid, Puddle Dock, London. On Friday 19th April
2013 from midday. Our guest speaker is the Rt. Hon.
Simon Burns, Minister of State for Transport.
Tickets – £47.00 per head
Table of 10 – £470.00 per table
(Ticket prices are inclusive of VAT @ 20%)
Download a booking form at:
www.railwayoperators.co.uk
Call: 01785 248113
Check the Area events online Wednesday 27th February 2013
on the new IRO website REF Seminar 2013
Your local IRO Area runs events all year round. There are opportunities to see how others
work, broaden your experience and add to your professional development.
Visit the website to find out more… www.railwayoperators.co.uk
REF
Railway Engineers Forum
Full details of Area events are now on the ‘Turning the Southern Upside Down – the
1 2
new website. Take a look and login to see and Conversion of the SR 3rd Rail Network to
do lots more too. If you haven’t received your 25kV Overhead’ at the IMechE, London.
South West Area: South West Area: Operations Experience Day –
login details get in touch with us. Tickets £98 – book at www.theref.org.uk
Modernising the Western Route – Swindon October 2012 West Somerset Railway, Minehead October 2012
Inspiration delivered.
WWeellccoommee
DECEMBER 2014 ISSUE 208 £3.95
JULY/aUgUst 2015 IssUe 214 £3.95
THE BUSINESS MAGAZINE FOR RAIL www.railpro.co.uk
THE BUSINESS MAGAZINE FOR RAIL www.railpro.co.uk
LLoovvee yyoouurr mmaarrkkeettss..
LLoovvee yyoouurr ppaasssseennggeerrss..
Head of Passenger Services, editor’s note
Peter Wilkinson, on humanising rail
In the running again
LOROL MD Peter austin on why he feels it has the edge over the competition
DTo hyoeu hcavuWeLs ahi tyvgo iishtim ohtna se Ro mrfa o seerirelxv sitcpreee?etr cireedn tchaen ever The IRO WAilvl tohieWid ngRdoihunloadstlteg drlnyio ?antegshg et eho esf pertaloeoilcc tlciiooktnnit crinessuuel?t mean for this
Diary of events
Become a member…
www.railwayoperators.co.uk
PUBLISHER OT2Si0hum1er3 oAM fnnreo nBrmmuuar amnli dLsidu,, PMdnuaciydnh.d ifOsloeture DrrM oogecfum kSe,b tsLateo trsensp dfaeoonarndk T. e GOrra uninse s Fstprthsiode wra Rtyi.lt l1. b9Hetoh hn Ae. pldr ial t
RHAalIlLm PaRrkO HFoEuSsSeIO, DNoAwLn LhTaDm Road, TT(Tiacickbekt lpeerict eoss fa– re1 i£0nc4 lu–7siv .0£e o40f V7 pA0Te .@0r 2 00h% e)paedr table Where to begin and what to cover?
Ramsden Heath, Essex CM11 1PU Dwowwwnl.oraadil wa baoyookpinegr afotromr sa.tc:o.uk
Tel : [phone] Call: 01785 248113 A month in the rail industry
EDITORIAL equates to six months of news in
EDITOR Check the Area events online Wednesday 27th February 2013 any other. Allegations of fleas on
eLdOiRtoNr@A rSaLilpArDo.Eco.uYwVokiosuir trk t,l hobecr oawla eIdRbeOsni tAyeor teuoar fi reunxndps eo eruivete nmncteos r aaenl…ld y weaadwrd wr to.orua ynilodwu. aTr yhpoeropreefe rasarsteioo ornspa.cpl ood.reutvkuenloitpiems teon ts.ee how others on the new IRO website REF SeminRar 2E013F Greater Anglia trains, Abellio’s Jeff
ASSISTANT EDITOR Hoogesteger being shown the door, First Great Western on
DAVE SONGER Railway Engineers Forum
[email protected] C4’s Dispatches programme being shown to hide cheaper ticket options, Patrick
Full details of Area events are now on the ‘Turning the Southern Upside Down – the
DISPLAY ADVERTSo1IutSh WIesNt AreGa: So2uth West Area: McLougndlooeghw ilno w tdsle embtiasoiilntrsee g. tTeoa to ki.sne I fta oya lououcoyh kh waavniietdhnn l’uot sgre.ignc etiov esade ey oa nuvdr oC2T5iocknkVtev teOser sv£ieo9r 8nh fe–oa fbd oto’h aoetk rSt ahRte 3w rItMdw eRwhca.hitlhE Nee, reLeotfw .noodCrgrok.nu t.ko o nservatives was a vote for HS2, TfL Rail
CHRISTIAN WILES blaming Greater Anglia’s trains for a disastrous start to its Chingford to Liverpool
[email protected]
Street service, LU drivers voting to strike over pay and the all-night tube, Boris
STEVE FRYER
[email protected] Johnson being asked what he can do to help commuters claim back £56 million in
PATRICK McDONNELL
[email protected] unclaimed refunds...the list is endless.
RECRUITMENT ADVERTISING Speaking of refunds, it’s great, as David Sidebottom says on page 20, that the
DEAN SALISBURY industry is now offering them in cash, and any initiative that makes payment
[email protected]
and refunds more user-friendly can only be a good thing. But a colleague raised
LYNDSEY CAMPLIN
[email protected] an interesting point. He used his debit card as his Oyster card, and when, as
SUBSCRIPTIONS can happen at the other end of his journey, there was an error which meant the
LISA ETHERINGTON barrier would not open; the TfL staff member could not tell him why, because, he
[email protected]
claimed, he was not cleared to access bank details for security reasons.
ADMINISTRATION
My colleague was billed £8.60 return for his peak time journey from Zone 4
CHERIE NUGENT
[email protected] to Old Street in Zone 1, but after the barrier issue was then charged £9.20 for the
DESIGN & PRODUCTION return leg of the same journey, which he assumed was a penalty, maximum fare.
MILES JOHNSTONE On speaking to his bank, it refunded him the £9.20 without issue, because it
[email protected]
was ‘not cost-effective to raise an internal dispute process.’ The operator told my
Rail Professional welcomes colleague this is a common problem which usually comes from double tapping.
contributions in the form of articles,
photographs or letters, preferably Referring to the TfL guard telling my colleague he couldn’t help him, she said it
by email. Original photographs may
be submitted, but, while every care ‘doesn’t ring true’ and that the guard should and could have raised the issue and
will be exercised, neither the editor
nor the publisher take responsibility investigated it.
for loss of, or damage to, material
sent. Submission of material to With fewer ticket offices, this is exactly the kind of issue
Rail Professional will be taken as
that concourse staff are going to have to deal with. That’s if
permission for it to be published in
the magazine.
they’re available. And are the banks going to get fed up with
ISSN 1476-2196 the situation I wonder?
© All rights reserved.
Lorna Slade Editor
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July/August 2015 Page 3
WWW.RAILPRO.CO.UK ISSUE 214 • JULY / AUGUST 2015
News
08 Record figures for light rail; National Express wins two more German contracts;
government asks investors to supply Network Rail’s power; TfGM head of
rail wins at First Women awards; University of Southampton establishes rail
research centre with Chinese high speed manufacturer; dangers of tram surfing
highlighted in safety campaign; crime crackdown on Greater Manchester’s
trams and buses a success; Centro joins autism awareness campaign
In the passenger seat
20 The industry’s agreement to make passenger refunds available in cash is great
news, says Transport Focus’s David Sidebottom, but there is more that can be
done
Delivering the goods
25 Don’t overlook the effect on freight of rail industrial action, says FTA’s Chris
MacRae
Laying down the law
28 David Chant looks at what new guidelines around health & safety and corporate
manslaughter offences mean for rail companies
Go the distance
32 Jim Steer explains why high-speed rail matters for Scotland
Tailored to fi t
37 What does the emergence of Intelligent Mobility mean for rail, asks Atkins’
Philip Hoare
Post-election challenges
40 With a new Conservative government in place, Brioney Thomas and Nicola
Campbell consider what lies in store for the rail industry
Rolling stock information looks ahead
41 Improving rolling stock information recording is set for this September. RSSB’s
technical director, Colin Dennis tells us more
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...it’s that constant change that has made this place an
incredibly exciting place to be Interview - page 52
Women in rail
45 Women in business could do with enhancing their confidence levels, says
Adeline Ginn
IRO news and diary
49 Latest news and events from the Institution of Railway Operators
Rail Professional interview
52 LOROL will be in the running again for the London Overground franchise in
2016. Managing director Peter Austin spoke to Dave Songer about the problems
it has overcome, and why he feels LOROL has the edge over the competition
Step into the light
59 James Harkins says light rail and trams offer an almost complete answer to the
problem of urban air quality
What a ride!
65 Edinburgh Trams has been a contentious project to say the least. Tom Norris
explains how it is now in a ‘more healthy place’
Lightening up the spilt ends
67 John Parry makes the case for a ‘small is beautiful’ periphery to the rail network
A move to the forefront
71 With increasing demand and shifting mobility needs, Martin Lamb explains
why now is the time to revisit light rail as a viable solution to urban transport
requirements
Keep on rolling
75 What does the Conservative win at the 2015 general election actually mean
for the UK’s rolling stock industry, asks Martin Horsman
contents continues...
RAIL PROFESSIONAL banner ads 2014 outline.indd 2 July/Aug1u3s/0t 12/2001154 P 1a3g:1e5 5
WWW.RAILPRO.CO.UK ISSUE 214 • JULY / AUGUST 2015
Tweet-to-woo
79 Nearly half a million tweets expressing negative sentiments about the
commuter experience were sent last year according to a new paper from
CommuteLondon
There and back again
83 With operators coming under pressure to invest in on-board digital upgrades,
Barry Larcombe outlines the improvements needed to keep customers happy
Creative Systems
Lessons learned?
85 The TUC remains concerned that the Fourth Railway Package will repeat
and embed the mistakes of UK rail privatisation across Europe, says Sharon
Sukhram
Time to embrace the information revolution
87 Richard Jones reports on the recent Transport Systems Catapult Imagine
Festival 2015
Signalling a new direction
89 What lessons does the Dutch experience provide for the roll-out of ERTMS
across Europe? Lion Wildenburg explains
Business news
93 Hitachi Rail Europe; Saft; Railways of Great Britain; TfL; Capco; Nexus; GLOBAL EXPERIENCE AND
Garrandale; Achilles; Lanes Group; TheTainline.com; new members of the
Rail Alliance
Business profi les LOCAL EXPERTISE . . .
99 Jafco Tools; JSP; Macrail Systems; PBH Rail; RPS Group; Perpetuum;
Spelsberg; 3Squared; Burges Salmon; Cyclepods; Forbo Flooring Systems;
HARTING; Klüber Lubrication; Railway Convalescent Centre; Senceive; . . . combined with continuous innovation means that Knorr-Bremse can off er
Centurion Traffic Management; Telent; Teleque; Unipart Rail; Saferoute
customers project-specifi c systems solutions. | www.knorr-bremse.co.uk |
People
156 Millie Banerjee, Peter Maybury, Stephen Collicott, Chris Conway, Mark
McCole, Simmy Akhtar, Tom Norris, Emma Head
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July/August 2015 Page 7
for the latest news visit www.railpro.co.uk
Record figures for light rail
News in brief...
This is Me right Light rail usage in England continued to rise in 2014/15 according to new annual
Southern has launched a figures from the DfT, with record numbers of passenger journeys and vehicle
miles since comparable records began in 1983.
campaign to promote the Top line figures are:
assistance it offers passengers
• 239.8 million total passenger journeys on the eight light rail and tram systems in
with disabilities. The poster and video
England, a 5.6 per cent increase on the previous year
series ‘This is Me’ sees passengers • Docklands Light Railway, Tyne and Wear Metro, and Manchester Metrolink saw
talking about the assistance they the biggest annual increases
• 59 per cent of journeys were inside London on DLR and London Tramlink, 41 per
receive when travelling and what this
cent across the rest of the country
allows them to do. The Toc is also near
•  Transport Focus survey responses show passenger satisfaction levels at 90 per cent
to completing its £1 million programme •  Nottingham’s NET tram system was most popular, with 96 per cent satisfaction
of accessibility improvements. Recent
The Tyne and Wear Metro – recently the subject of a complaint to the transport
work jointly funded with the DfT’s Small
minister about its service from South Shields MP Emma Lewell-Buck – had the fastest
Schemes Fund (part of Access for All) growing passenger numbers in the country outside of London (bettered only by DLR),
has seen work at more than 20 stations. adding around two million new passengers in the last year in like-for-like growth with
no new lines or stations added.
Metro had 38.1 million passenger journeys – a 6.3 per cent rise in passenger
Arty farty numbers to March 2015. Revenue increased by 4.4 per cent to £47.9 million.
Southeastern is trialing turning its Nexus, the public body which owns and manages Metro, attributed the growth to
ticket prices being kept low and the improving economic climate.
toilets into ‘cistern chapel-style’
Director of rail and infrastructure for Nexus, Raymond Johnstone, said: “The
art displays – by showing Kent
growth in Metro passengers has been matched by growing revenue from ticket sales,
inspired artworks on the walls. The which is good news
new murals are being tested in four because while
Nexus makes no
of its class 375 trains. Barbara Thomas,
profit from Metro,
passenger services director, said: we also do not
‘Passengers tell us the environment need to ask for a
penny from local
and cleanliness of our on-board toilets
councils to support
is extremely important to them. If this running costs in the
project proves practical we will ‘roll it year ahead. Metro
remains the most
out’ to more trains.’
affordable light rail
network in the UK.’
The OOH factor However Lewell-
Exterion Media, Europe’s Buck wrote to
transport secretary
largest privately held Out-of-
Patrick McLoughlin
Home advertising business after a number
has partnered with telecoms firm of constituents
contacted her with
Telefónica UK to support the London
complaints about
Underground media estate. Exterion the quality of
will use Telefónica’s Smart Steps service on Metro
including severe
Solution to access rich audience
delays, broken
data that will allow it to provide
ticket machines
‘unparalleled’ insights into LU and poor customer
advertisers, so that OOH campaigns can service.
Raymond
be executed ‘to maximum effect’.
Johnstone agreed in
a meeting with the
Vision and strategy MP that the service
Transport for the North, the body was not up to the standard passengers expected and said Nexus was determined to
improve it. But, according to reports, several months on there has been little sign of
set up to transform connectivity improvement with customers still reporting disrupted journeys on an almost daily
across the North of England and basis.
Huw Lewis, corporate manager for customer services and communications at
drive economic growth, has announced
Nexus told Rail Professional: ‘There are issues with reliability in the train fleet, which
is among the oldest in the country, and a sustained focus on fault-finding and quality
maintenance is having a positive impact.’
Page 8 July/August 2015
July/August 2015 Page 9
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