Michael J. Arata Jr. Security expert and Certified Fraud Examiner Learn to: • Recognize and avoid common scams • Protect your personal information offline and online • Interpret and monitor your credit report • Restore your good name if you are victimized Identity Theft Making Everything Easier!™ Open the book and find: • How to understand your credit report • Tips on making a security plan • How and when to complete a fraud affidavit • Reasons for placing fraud alerts on your credit report • Information you need to open or close accounts • Checklists and phone numbers for reporting losses • Sensible steps to keep you safe • What NOT to carry Michael J. Arata Jr. has more than 20 years of experience in security, crisis management, business continuity, and international investigations. He has developed and managed successful security programs for large organizations and performed numerous credit card fraud and embezzlement investigations. $21.99 US / $25.99 CN / £16.99 UK ISBN 978-0-470-56521-6 Personal Finance/General Go to Dummies.com® for videos, step-by-step examples, how-to articles, or to shop! What should I shred? How do I read my credit report? Is it safe to shop online? Find out! Identity theft costs billions of dollars each year to people just like you. This book shows you how to protect your personal information, reveals risks you may not have thought about, helps you learn whether you’ve already been victimized, and explains the steps you need to take to reclaim your good name and your good credit. • Shred before you shed — why you should avoid placing anything in your garbage that contains personal information • Be vigilant — learn how to regularly monitor your bank accounts and credit card statements • Am I hit? — what to watch for so you can tell as soon as possible whether your identity has been stolen • Stick with the coffee — why a cybercafé may be a bad place to shop online or check your bank balance • Compare services — assess different companies that offer identity theft protection • Oops, they got me — know what to do first if your identity is stolen and what information you need to have • Cyber-wary — identify the protection you already have, whether it’s adequate, and how to secure information on your computer • The walls have ears — learn to stay safe in public places Identity Theft Arata spine=.57” spine=.57” Start with FREE Cheat Sheets Cheat Sheets include • Checklists • Charts • Common Instructions • And Other Good Stuff! Get Smart at Dummies.com Dummies.com makes your life easier with 1,000s of answers on everything from removing wallpaper to using the latest version of Windows. Check out our • Videos • Illustrated Articles • Step-by-Step Instructions Plus, each month you can win valuable prizes by entering our Dummies.com sweepstakes. * Want a weekly dose of Dummies? Sign up for Newsletters on • Digital Photography • Microsoft Windows & Office • Personal Finance & Investing • Health & Wellness • Computing, iPods & Cell Phones • eBay • Internet • Food, Home & Garden Find out “HOW” at Dummies.com *Sweepstakes not currently available in all countries; visit Dummies.com for official rules. Get More and Do More at Dummies.com® To access the Cheat Sheet created specifically for this book, go to www.dummies.com/cheatsheet/identitytheft by Michael J. Arata Jr. Identity Theft FOR DUMmIES ‰ 01_565216-ffirs.indd i 01_565216-ffirs.indd i 1/15/10 8:44 PM 1/15/10 8:44 PM Identity Theft For Dummies® Published by Wiley Publishing, Inc. 111 River Street Hoboken, NJ 07030-5774 www.wiley.com Copyright © 2010 by Wiley Publishing, Inc., Indianapolis, Indiana Published by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646- 8600. 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Library of Congress Control Number: 2010920655 ISBN: 978-0-470-56521-6 Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 01_565216-ffirs.indd ii 01_565216-ffirs.indd ii 1/15/10 8:44 PM 1/15/10 8:44 PM About the Author Michael J. Arata Jr. has been in the security profession for 20 years. He has held positions as Vice President of Corporate Security and is currently a security consultant. He possesses the following security-related certifi cations: Certifi ed Protection Professional (CPP) Certifi ed Information System Security Professional (CISSP) Certifi ed Fraud Examiner (CFE) He holds the following degrees: a Master of Public Administration, a Bachelor of Arts in Public Administration, and a Bachelor of Science in Fire Protection and Safety. Dedication To my wife, Karla, without whose understanding and encouragement this book would not have been written. This includes all the late nights writing and re-writing it. Also to my son and daughter for understanding that dad needed to spend time completing this book. Author’s Acknowledgments To the editors, Nicole and Jen, at Wiley Publishing. They did a great job in making sure the book’s information was easy to understand. 01_565216-ffirs.indd iii 01_565216-ffirs.indd iii 1/15/10 8:44 PM 1/15/10 8:44 PM Publisher’s Acknowledgments We’re proud of this book; please send us your comments at http://dummies.custhelp.com. For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax 317-572-4002. Some of the people who helped bring this book to market include the following: Acquisitions, Editorial Project Editor: Nicole Sholly Executive Editor: Bob Woerner Copy Editor: Jennifer Riggs Technical Editors: SaberGuard Identify Theft Solutions and IDEXPERTS Editorial Manager: Kevin Kirschner Editorial Assistant: Amanda Graham Sr. Editorial Assistant: Cherie Case Cartoons: Rich Tennant (www.the5thwave.com) Composition Services Project Coordinator: Katherine Crocker Layout and Graphics: Samantha K. Cherolis, Christine Williams Proofreader: Bonnie Mikkelson Indexer: Estalita Slivoskey Publishing and Editorial for Technology Dummies Richard Swadley, Vice President and Executive Group Publisher Andy Cummings, Vice President and Publisher Mary Bednarek, Executive Acquisitions Director Mary C. Corder, Editorial Director Publishing for Consumer Dummies Diane Graves Steele, Vice President and Publisher Composition Services Debbie Stailey, Director of Composition Services 01_565216-ffirs.indd iv 01_565216-ffirs.indd iv 1/15/10 8:44 PM 1/15/10 8:44 PM Contents at a Glance Introduction ................................................................ 1 Part I: Getting the Scoop on Identity Theft .................... 7 Chapter 1: Who’s Stealing What . . . and What You Can Do about It ...........................9 Chapter 2: Mike’s Anti–Identity Theft Crash Course ...................................................27 Part II: Determining Whether You’re a Victim .............. 43 Chapter 3: Smelling a Rat: Recognizing Common Signs of Identity Theft .................45 Chapter 4: Homing In on Financial Statements ............................................................55 Chapter 5: Interpreting Your Credit Report .................................................................63 Part III: Being Smart with Your Sensitive Information .... 79 Chapter 6: Keeping Tabs on Your Personal and Business Information ....................81 Chapter 7: Watching What You Set on the Curb ..........................................................99 Chapter 8: Practicing Discretion in Public Places .....................................................107 Part IV: Arming Yourself against Potential Identity Theft ............................................ 117 Chapter 9: Avoiding Loss of Your Identity: Online Services That Can Help ..........119 Chapter 10: Becoming Familiar with Identity Thieves’ Scams and Methods .........135 Part V: Safeguarding Electronic Information .............. 147 Chapter 11: Staying Safe from Online Threats ...........................................................149 Chapter 12: Dispensing Security with Windows XP, Vista, and 7 ............................169 Part VI: Taking Back Your Good Name ...................... 195 Chapter 13: Starting the Process of Reclaiming Your Identity.................................197 Chapter 14: Closing Compromised Accounts ............................................................211 Chapter 15: Opening New Accounts ............................................................................221 02_565216-ftoc.indd v 02_565216-ftoc.indd v 1/15/10 8:46 PM 1/15/10 8:46 PM Part VII: The Part of Tens ......................................... 229 Chapter 16: Ten (Or So) Tips to Make Reclaiming Your Identity Go More Smoothly .......................................................................................................231 Chapter 17: Ten Handy Resources ..............................................................................239 Chapter 18: Ten Security Tools You Shouldn’t Be Without .....................................245 Chapter 19: Ten (Plus One) Common Scams and How to Avoid Them ..................253 Index ...................................................................... 261 02_565216-ftoc.indd vi 02_565216-ftoc.indd vi 1/15/10 8:46 PM 1/15/10 8:46 PM Table of Contents Introduction ................................................................. 1 About Identity Theft For Dummies ..................................................................1 Foolish Assumptions .......................................................................................1 Conventions Used in This Book .....................................................................2 What You Don’t Have to Read ........................................................................2 How This Book Is Organized ..........................................................................2 Part I: Getting the Scoop on Identity Theft .........................................2 Part II: Determining Whether You’re a Victim....................................3 Part III: Being Smart with Your Sensitive Information.......................3 Part IV: Arming Yourself against Identity Theft .................................3 Part V: Safeguarding Electronic Information ......................................3 Part VI: Taking Back Your Good Name................................................4 Part VII: The Part of Tens ......................................................................4 Icons Used in This Book .................................................................................4 Where to Go from Here ...................................................................................5 Part I: Getting the Scoop on Identity Theft ..................... 7 Chapter 1: Who’s Stealing What . . . and What You Can Do about It. . . .9 Taking a Look at the Fastest Growing Crime ...............................................9 Who identity theft affects ...................................................................11 How identity theft happens ................................................................12 Knowing What Information Is Vulnerable ..................................................12 Vulnerable info comes in the mail .....................................................14 What you throw away can hurt you ..................................................16 The Role of Technology in Identity Theft ...................................................17 Encryption ............................................................................................18 Authentication ......................................................................................20 Safeguarding Your Information in Everyday Ways ...................................20 Finding Your Allies ........................................................................................22 Getting Back Your Identity and Your Good Reputation ...........................23 Chapter 2: Mike’s Anti–Identity Theft Crash Course . . . . . . . . . . . . . . .27 Tips for Preventing Identity Theft ...............................................................27 Buy and use a shredder ......................................................................29 Order and review your credit report ................................................30 Guard your personal information ......................................................31 Opt out of preapproved credit card offers .......................................31 Opt out of other mailing lists .............................................................32 Use your debit card carefully .............................................................33 02_565216-ftoc.indd vii 02_565216-ftoc.indd vii 1/15/10 8:46 PM 1/15/10 8:46 PM Identity Theft For Dummies viii Government Laws to Protect You ...............................................................34 Steps to Take If You’re a Victim ...................................................................36 Reporting the crime to law enforcement ..........................................37 Employing the credit freeze ...............................................................38 Other essential actions you must take ..............................................40 Part II: Determining Whether You’re a Victim ............... 43 Chapter 3: Smelling a Rat: Recognizing Common Signs of Identity Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Suspecting a Thief at Your Mailbox ............................................................45 Recognizing When Something Is Wrong, and What You Can Do about It ........................................................................46 Denied credit for a large purchase ....................................................48 Receiving credit card bills from cards you didn’t apply for ..........49 Receiving calls from bill collectors for stuff you didn’t buy ..........50 Receiving bills for unknown purchases ............................................51 Large unknown purchases on your credit card bills ......................52 Suddenly . . . several unknown charges on each month’s bill .......54 Chapter 4: Homing In on Financial Statements. . . . . . . . . . . . . . . . . . . .55 Checking Your Monthly Financial Statements for Surprises ...................55 Checking Your Bank Statement Religiously ...............................................57 Identifying an Unwelcome Doppelganger ...................................................58 Withdrawals you didn’t make ............................................................59 Checks you didn’t write ......................................................................59 Finding bizarre bank account balances ............................................61 Reviewing Investment Account Statements ...............................................61 Online Banking ...............................................................................................62 Chapter 5: Interpreting Your Credit Report . . . . . . . . . . . . . . . . . . . . . . .63 What Is a Credit Report? ...............................................................................63 Obtaining Your Credit Report ......................................................................65 Reviewing the Telltale Information on Your Credit Report .....................69 The Personal Profi le section ..............................................................69 The Account Information section ......................................................71 The Credit Summary section ..............................................................71 The Public Records section ................................................................72 The Credit Inquiries section ...............................................................73 The Account History section ..............................................................73 Your credit score .................................................................................74 Sudden unknown credit score change ..............................................75 Looking for consistency ......................................................................76 Pulling your credit report together ...................................................77 Disputing Your Credit Report ......................................................................77 02_565216-ftoc.indd viii 02_565216-ftoc.indd viii 1/15/10 8:46 PM 1/15/10 8:46 PM