IBM TS7610 and TS7620 ProtecTIER® Deduplication Appliance Express

122 Pages·2014·7.72 MB·English

(cid:1)(cid:2)(cid:3)
IBM TS7610 and TS7620 ProtecTIER® Deduplication
Appliance Express
Maintenance Guide
PN 38L6404, EC M13180
V3.3.6
GA32-2232-04

(cid:1)(cid:2)(cid:3)
IBM TS7610 and TS7620 ProtecTIER® Deduplication
Appliance Express
Maintenance Guide
PN 38L6404, EC M13180
V3.3.6
GA32-2232-04
PN38L6404,ECM13180,ECDate08August2014
Thiseditionappliestoversion3.3.6oftheIBMTS7610andTS7620ProtecTIERDeduplicationApplianceExpress
systemwithProtecTIERandtoallsubsequentreleasesandmodificationsuntilotherwiseindicatedinneweditions.
©CopyrightIBMCorporation2013,2014.
USGovernmentUsersRestrictedRights–Use,duplicationordisclosurerestrictedbyGSAADPScheduleContract
withIBMCorp.
Read This First
This Maintenance Information (MI) is intended for use only by trained, IBM
service personnel.
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©CopyrightIBMCorp.2013,2014 iii
iv IBMTS7610andTS7620ProtecTIER®DeduplicationApplianceExpress: MaintenanceGuidePN38L6404,ECM13180
Contents
Read This First . . . . . . . . . . . iii TS7610orTS7620poweroffsequence . . . . . 27
TS7610orTS7620startup. . . . . . . . . . 29
Figures . . . . . . . . . . . . . . vii PlacingtheTS7610orTS7620toserviceposition . . 31
Removingtheserver'stopcover . . . . . . 32
PlacingtheTS7610orTS7620tooperationalposition 33
Tables . . . . . . . . . . . . . . . ix
VerifyingandupdatingtheTS7610orTS7620
firmwarewiththeProtecTIERServiceMenu . . . 34
Homologation Statement . . . . . . . xi
ConfiguringtheProtecTIERV3.3.6TS7610orTS7620
system . . . . . . . . . . . . . . . . 36
Preface . . . . . . . . . . . . . . xiii AccessingtheProtecTIERServiceMenu. . . . 36
Settingthetimezone . . . . . . . . . . 37
About this document . . . . . . . . xv Settingthedateandtime. . . . . . . . . 38
Specifyingatimeserver . . . . . . . . . 39
IntendedaudienceforthisTS7620Appliance
UpdatingtheSystemName . . . . . . . . 41
Express,ProtecTIERV3.3.6document . . . . . xv
Updatingcustomernetworksettings . . . . . 41
What'snewinthisedition . . . . . . . . . xv
Gettinginformation,help,andservice . . . . . xv
Chapter 4. Servicing TS7610 or TS7620
Gettinghelponline . . . . . . . . . . xvii
components . . . . . . . . . . . . 43
Beforeyoucallforservice . . . . . . . . xvii
Gettinghelpbytelephone . . . . . . . . xvii TS7610andTS7620ApplianceExpressProtecTIER
Websites. . . . . . . . . . . . . . . xviii V3.3.6Partslistandhardwarecomponent
Terminology . . . . . . . . . . . . . xviii replacement . . . . . . . . . . . . . . 43
Howtosendyourcomments . . . . . . . . xx RemovingandreplacingaDIMM . . . . . . . 51
RemovingandreplacingaTS7610orTS7620
Chapter 1. Before you contact TS7610 or ProtecTIERV3.3.6coolingfan . . . . . . . . 55
TS7620 ProtecTIER V3.3.6 customer RemovingandreplacingtheEthernetadapter. . . 58
RemovingandreplacingaTS7610Appliance
support . . . . . . . . . . . . . . . 1
ExpressandTS7620ApplianceExpresspower
OrderingareplacementCRUorschedulingaFRU
supplyunit . . . . . . . . . . . . . . 62
servicecall . . . . . . . . . . . . . . . 2
RemovingandreplacingtheRAIDbatterybackup
unit . . . . . . . . . . . . . . . . . 66
Chapter 2. Troubleshoot by using
RemovingandReplacingaSATAharddiskdrive . 67
ProtecTIER V3.3.6 diagnostic tools . . . 5
Abouthardwarealerts . . . . . . . . . . . 5 Chapter 5. Servicing the TS7620
Wheretogoforinformation . . . . . . . . . 6 Expansion unit . . . . . . . . . . . 71
AccessingtheResolutionguidesfromthe
CanisterLEDproblemdetermination. . . . . . 72
ProtecTIERManagerNodemenu . . . . . . 6
Replacingthepowercoolingmodule. . . . . . 74
AccessingtheResolutionguidesfromthe
Replacingadrivemodule . . . . . . . . . 76
Hardwarefaultswindow . . . . . . . . . 8
Replacingacanister . . . . . . . . . . . 78
Accessinginstructionalvideosandother
informationintheInformationCenter. . . . . 8
Chapter 6. Verifying hardware
Receivingandrespondingtohardwarealerts . . . 9
replacements . . . . . . . . . . . . 81
ProtecTIERManagerHardwareResourceswindow 9
ProtecTIERManagerHardwareFaultswindow 12 RecheckingfaultsintheHardwareFaultswindow 81
Emailalerts . . . . . . . . . . . . . 13 VerifyingfaultresolutionsintheTS7610orTS7620
UsingSNMPtraps . . . . . . . . . . . . 14 ProtecTIERServicemenu. . . . . . . . . . 82
Verifyinghardwarefaults. . . . . . . . . . 17 UsingtheProtecTIERServiceMenu . . . . . 82
ProtecTIERServicemenuhealthmonitoringand
problemnotification . . . . . . . . . . . 18 Accessibility . . . . . . . . . . . . 85
HealthMonitoring . . . . . . . . . . . 19
ProblemAlerting . . . . . . . . . . . 21 Notices . . . . . . . . . . . . . . 87
ProtecTIERV3.3.6CallHome . . . . . . . . 23
Trademarks . . . . . . . . . . . . . . 88
EnablingordisablingCallHome . . . . . . 23
Electronicemissionnotices . . . . . . . . . 89
FederalCommunicationsCommissionstatement 89
Chapter 3. General service procedures 27
IndustryCanadacompliancestatement . . . . 90
Electrostaticdischargeprocedures. . . . . . . 27
©CopyrightIBMCorp.2013,2014 v
EuropeanUnionElectromagneticCompatibility JapanElectronicsandInformationTechnology
Directive . . . . . . . . . . . . . . 90 IndustriesAssociation(JEITA)Statement(less
AustraliaandNewZealandClassAStatement 90 thanorequalto20Aperphase) . . . . . . 93
GermanyElectromagneticcompatibilitydirective 90 KoreanCommunicationsCommission(KCC)
People'sRepublicofChinaClassAElectronic ClassAStatement . . . . . . . . . . . 93
Emissionstatement. . . . . . . . . . . 92 RussiaElectromagneticInterference(EMI)Class
TaiwanClassAcompliancestatement . . . . 92 AStatement . . . . . . . . . . . . . 93
Taiwancontactinformation . . . . . . . . 92
JapanVoluntaryControlCouncilforInterference Index . . . . . . . . . . . . . . . 95
(VCCI)ClassAStatement . . . . . . . . 92
vi IBMTS7610andTS7620ProtecTIER®DeduplicationApplianceExpress: MaintenanceGuidePN38L6404,ECM13180
Figures
1. Resolutionguides. . . . . . . . . . . 7 27. RemoveDIMM . . . . . . . . . . . 53
2. FaileddiskdriveResolutionguide . . . . . 7 28. ReplaceDIMM . . . . . . . . . . . 54
3. Configurationwizardreminder . . . . . . 10 29. Replaceairflowbaffle . . . . . . . . . 55
4. Faultynodesdisplayedinred . . . . . . 10 30. Exposecoolingfans. . . . . . . . . . 56
5. Hardwareresourceswindow,diskdrive12 31. Coolingfanlayout . . . . . . . . . . 57
rebuilding . . . . . . . . . . . . . 11 32. Removingacoolingfan . . . . . . . . 57
6. Hardwareresourceswindow. . . . . . . 11 33. Replacingacoolingfan . . . . . . . . 58
7. Hardwarefaultswindow . . . . . . . . 13 34. RemoveEthernetadapter. . . . . . . . 60
8. Emailalert. . . . . . . . . . . . . 13 35. ReplaceEthernetadapter . . . . . . . . 61
9. SNMPtrapreport . . . . . . . . . . 17 36. Squeezethelockingtab . . . . . . . . 63
10. Faultynodesdisplayedinred . . . . . . 18 37. RemovethePSU. . . . . . . . . . . 64
11. Chassisoperatorpanel. . . . . . . . . 30 38. ReplacethePSU . . . . . . . . . . . 65
12. Serverextendedontorails . . . . . . . 32 39. ConnectthepowercordtothenewPSU 65
13. Removingthetopcover . . . . . . . . 33 40. HDDnumberingsequence . . . . . . . 67
14. Replacingthetopcover . . . . . . . . 34 41. Squeezedrivecarrierreleaselatch . . . . . 68
15. Date,Time,Timezone&Timeserver(s) 42. Removethedrivecarrier . . . . . . . . 69
configurationmenu. . . . . . . . . . 37 43. Replacethedrivecarrier . . . . . . . . 69
16. SampleofUStimezones . . . . . . . . 38 44. Canistermoduleconnectorsandindicators
17. Chassistopview. . . . . . . . . . . 47 (viewedfromrearofthechassis) . . . . . 73
18. HDDlayout . . . . . . . . . . . . 47 45. Squeezelatchtoopenhandle . . . . . . 74
19. Coolingfanlayout . . . . . . . . . . 47 46. PullPCMhandle. . . . . . . . . . . 75
20. DIMMlayout. . . . . . . . . . . . 48 47. OpenlatchandpushPCMunitin . . . . . 75
21. 3959SM2serverforVTLSystemsrearview 48 48. LatchPCMhandle . . . . . . . . . . 76
22. 3959SM2serverforOpenStorageorFSI 49. Presslatchtoreleasecarrier . . . . . . . 76
Systemsrearview . . . . . . . . . . 49 50. Withhandleopen,pulloutcarrier . . . . . 77
23. 3959SM1serverforVTLSystemsrearview 50 51. Pushincarrier . . . . . . . . . . . 77
24. 3959SM1serverforOpenStorageSystemsrear 52. Presshandleclose . . . . . . . . . . 78
view. . . . . . . . . . . . . . . 50 53. Presslatchtoopenhandle . . . . . . . 78
25. DIMMlayout. . . . . . . . . . . . 52 54. Withopenhandle,pulloutcanister . . . . 79
26. Removeairflowbaffle . . . . . . . . . 53 55. Presscanisterin . . . . . . . . . . . 80
©CopyrightIBMCorp.2013,2014 vii
viii IBMTS7610andTS7620ProtecTIER®DeduplicationApplianceExpress: MaintenanceGuidePN38L6404,ECM13180