Humanitarian Logistics PDF
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HUMANITARIAN LOGISTICS INSEADBusinessPressSeries J.FrankBrown THEGLOBALBUSINESSLEADER DavidFubini,ColinPriceandMaurizioZollo MERGERS Leadership,PerformanceandCorporateHealth ManfredKetsdeVries,KonstantinKorotovandElizabeth Florent-Treacy COACHANDCOUCH ThePsychologyofMakingBetterLeaders JamesTeboul SERVICEISFRONTSTAGE PositioningServicesforValueAdvantage Jean-ClaudeThoenigandCharlesWaldman THEMARKINGENTERPRISE BusinessSuccessandSocietalEmbedding RolandoTomasiniandLukVanWassenhove HUMANITARIANLOGISTICS HUMANITARIAN LOGISTICS Rolando Tomasini and Luk Van Wassenhove ©RolandoTomasiniandLukVanWassenhove2009 Softcover reprint of the hardcover 1st edition 2009 978-0-230-20575-8 Allrightsreserved.Noreproduction,copyortransmissionofthis publicationmaybemadewithoutwrittenpermission. Noportionofthispublicationmaybereproduced,copiedortransmitted savewithwrittenpermissionorinaccordancewiththeprovisionsofthe Copyright,DesignsandPatentsAct1988,orunderthetermsofanylicence permittinglimitedcopyingissuedbytheCopyrightLicensingAgency, SaffronHouse,6-10KirbyStreet,LondonEC1N8TS. Anypersonwhodoesanyunauthorizedactinrelationtothispublication maybeliabletocriminalprosecutionandcivilclaimsfordamages. Theauthorshaveassertedtheirrightstobeidentified astheauthorsofthisworkinaccordancewiththeCopyright, DesignsandPatentsAct1988. Firstpublished2009by PALGRAVEMACMILLAN PalgraveMacmillanintheUKisanimprintofMacmillanPublishersLimited, registeredinEngland,companynumber785998,ofHoundmills,Basingstoke, HampshireRG216XS. PalgraveMacmillanintheUSisadivisionofStMartin’sPressLLC, 175FifthAvenue,NewYork,NY10010. PalgraveMacmillanistheglobalacademicimprintoftheabovecompanies andhascompaniesandrepresentativesthroughouttheworld. Palgrave®andMacmillan®areregisteredtrademarksintheUnitedStates, theUnitedKingdom,Europeandothercountries. ISBN 978-1-349-30212-3 ISBN 978-0-230-23348-5 (eBook) DOI 10.1057/9780230233485 Thisbookisprintedonpapersuitableforrecyclingandmadefromfully managedandsustainedforestsources.Logging,pulpingandmanufacturing processesareexpectedtoconformtotheenvironmentalregulationsofthe countryoforigin. AcataloguerecordforthisbookisavailablefromtheBritishLibrary. AcatalogrecordforthisbookisavailablefromtheLibraryofCongress. 10 9 8 7 6 5 4 3 2 1 18 17 16 15 14 13 12 11 10 09 To my siblings (Rolando) This page intentionally left blank CONTENTS Prologue x 1 LOGISTICSOFHUMANITARIANAID 1 INTRODUCTION 1 FROMLOGISTICSTOSUPPLYCHAINMANAGEMENT 1 SUPPLYCHAINMANAGEMENT 2 SUPPLYCHAINMANAGEMENTFUNDAMENTALS:FLOWS,DESIGN, ANDMANAGEMENTQUALITY 4 CHARACTERISTICSOFAHUMANITARIANSUPPLYCHAIN 9 SPEED 11 OPPORTUNITIESFORCROSS-LEARNING 12 SHARINGKNOWLEDGEBETWEENTHEPRIVATEANDTHE HUMANITARIANSECTOR 15 CONCLUSION 16 2 HUMANITARIANISM 17 INTRODUCTION 17 NOTALLTHATGLITTERSISGOLD 17 DEFINING“HUMANITARIAN” 20 HUMANITARIANSPACE 25 CONFLICTCONNECTION 27 THEHUMANITARIANCHALLENGE 29 CONCLUSION 38 3 PREPAREDNESS 41 INTRODUCTION 41 HURRICANEMITCH 41 SUCCESSFULRESPONSESARENOTIMPROVISED 42 PREPAREDNESSCHALLENGES 48 LOGISTICSBECOMESACENTRALFUNCTIONFROMHURRICANE MITCHTOGUJARAT 52 FIVEKEYBUILDINGBLOCKSOFPREPAREDNESS 55 vii CONTENTS PREPAREDNESSSTRATEGYDRIVESRESPONSEEFFECTIVENESS 58 PUTANENDTOFIREFIGHTING 59 CONCLUSION 64 4 COORDINATION 65 INTRODUCTION 65 THENEEDFORCOORDINATION 66 LEVELSOFCOORDINATION 74 DISASTERLIFECYCLE 80 MATCHINGTHELIFECYCLE 82 HUMANITARIANCOORDINATION:OBSTACLESTO OVERCOME 84 CONCLUSION 87 5 INFORMATIONMANAGEMENT 89 INTRODUCTION 89 ROLEOFINFORMATIONMANAGEMENT 90 VISIBILITY(PIPELINE) 91 TRANSPARENCY(PROCESS) 94 ACCOUNTABILITY(PARTIES/PERFORMANCE) 96 BENEFITSOFACCOUNTABILITY 99 INFORMATIONFLOWS 102 CONCLUSION 113 6 KNOWLEDGEMANAGEMENT 115 INTRODUCTION 115 HOWISKNOWLEDGECREATED? 116 KNOWLEDGEISCREATEDANDNEEDEDATDIFFERENTLEVELS 120 KNOWINGAHEADOFTIME 124 THEYKNOWTHATYOUDON’TKNOWWHATTHEYKNOW...AND ITWILLCOSTYOU 126 BARRIERSTOKNOWLEDGESHARING 127 CONCLUSION 129 7 BUILDINGASUCCESSFULPARTNERSHIP 131 INTRODUCTION 131 PRIVATE–HUMANITARIANPARTNERSHIPS 131 BUILDINGLEARNINGLABS 134 FORMSOFCORPORATESUPPORTFORHUMANITARIAN ACTIVITIES 137 CSRPARTNERSHIPCHALLENGES 139 INVESTINGINPARTNERSHIPS:THETNT–WFPCASE 146 VALUETHROUGHLEARNING 156 viii CONTENTS LEARNING:ADIFFICULTPROCESSTHATNEEDSTOBEMANAGED PROACTIVELY 156 BARRIERSTOEXCHANGEBESTPRACTICE 160 CONCLUSION 163 Epilogue 165 Notes 169 Index 175 ix
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