ebook img

Human Rights Training. A Manual on Human Rights Training Methodology PDF

21 Pages·0.333 MB·English
Save to my drive
Quick download
Download
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.

Preview Human Rights Training. A Manual on Human Rights Training Methodology

HIGH COMMISSIONER FOR HUMAN RIGHTS CENTRE FOR HUMAN RIGHTS PROFESSIONAL TRAINING SERIES No. 6 Human Rights Training A Manual on Human Rights Training Methodology UNITED NATIONS HIGH COMMISSIONER FOR HUMAN RIGHTS CENTRE FOR HUMAN RIGHTS PROFESSIONAL TRAINING SERIES No. 6 Human Rights Training A Manual on Human Rights Training Methodology UNITED NATIONS New York and Geneva, 2000 NOTE The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory,cityorarea,orofitsauthorities,orconcerningthedelimitationofitsfron- tiersorboundaries. * * * Materialcontainedinthispublicationmaybefreelyquotedorreprinted,pro- videdcreditisgivenandacopyofthepublicationcontainingthereprintedmaterial issenttotheOfficeoftheUnitedNationsHighCommissionerforHumanRights, UnitedNations,1211Geneva10,Switzerland. HR/P/PT6 UNITEDNATIONSPUBLICATION SalesNo. ISBN92-1-116726-4 ISSN1020-16888 CONTENTS Chapter Paragraphs Page III. HUMANRIGHTSTRAININGMETHODOLOGY........................................................ 1-14 1 A. Collegialpresentations ......................................................................... 2 1 B. Trainingthetrainers............................................................................... 3 1 C. Interactivepedagogicaltechniques........................................................ 4 1 D. Audiencespecificity.............................................................................. 5 1 E. Apracticalapproach.............................................................................. 6 1 F. Comprehensivepresentationofstandards............................................. 7 2 G. Teachingtosensitize.............................................................................. 8 2 H. Flexibilityofdesignandapplication..................................................... 9 2 I. Competency-based................................................................................. 10 2 J. Evaluationtools..................................................................................... 11 2 K. Theroleofself-esteem.......................................................................... 12 2 L. Linkagetoorganizationalpolicy........................................................... 13 2 M. Plannedfollow-up.................................................................................. 14 2 III. EFFECTIVETRAININGTECHNIQUES.................................................................... 15-38 3 A. Learningobjectives................................................................................ 15-16 3 B. Tailoringcourses.................................................................................... 17 3 C. Theparticipatorymethod....................................................................... 18-20 3 D. Participatorytechniques........................................................................ 21-36 4 E. Locationsfortrainingcourses............................................................... 37 5 F. Planningforparticipants’needs............................................................ 38 5 III. TRAINERS........................................................................................................ 39-47 7 A. Selectionoftrainers............................................................................... 39-40 7 B. Briefingtrainers..................................................................................... 41 7 C. Instructionsfortrainers.......................................................................... 42 7 D. Tipsformakingpresentations............................................................... 43 8 E. Keyterminology.................................................................................... 9 F. Adaptingcoursestochallengingfieldconditions.................................. 44-47 9 IV. ANINTRODUCTIONTOHUMANRIGHTSANDTHEUNITEDNATIONSHUMAN IV. RIGHTSPROGRAMME......................................................................................... 48-84 10 A. Whatismeantby“humanrights”?........................................................ 49-50 10 B. Someexamplesofhumanrights............................................................ 51 10 C. Whatis“development”? ....................................................................... 52 11 D. Therighttodevelopment....................................................................... 53-54 11 E. How does a “rights-based approach” to development differ from a “needs-basedapproach”?....................................................................... 55 11 F. Wheredohumanrights“rules”comefrom?......................................... 56-64 11 G. Whomakestheserules?........................................................................ 65 12 H. Wherearetherulesmade?..................................................................... 66-70 12 I. Whomonitorshumanrights?................................................................ 71-77 12 J. TheroleoftheHighCommissionerforHumanRights........................ 78 13 K. Institution-buildingandtechnicalcooperation...................................... 79-80 13 L. Enforcement........................................................................................... 81-83 14 M. Howarehumanrightscomplaintsandpetitionshandled?.................... 84 14 ANNEX: TheUniversalDeclarationofHumanRights.............................................................. 15 iii CHAPTER I HUMAN RIGHTS TRAINING METHODOLOGY 1. The Office of the United Nations High Commis- avarietyofeffectivetechniquesfortrainingadults.Inpar- sionerforHumanRights(OHCHR)hasbeeninvolvedfor ticular,suggestionsaremadefortheuseofcreative,inter- manyyearsintrainingpersonsworkinginvariousprofes- active teaching methods, which offer the best hope for sionsinareasofhumanrightswhichtouchontheirpartic- securing the active involvement of the programme par- ular field of competence. The methodological approach ticipants.OHCHRhasidentifiedthefollowingtechniques developed on the basis of the experience gained is com- as especially appropriate and effective in human rights prisedofbasicelementswhich,appropriatelyadaptedand trainingforadults:presentationanddiscussion,paneldis- modified for each target group, can provide useful guid- cussion, working groups, case studies, problem-solving/ ancefortheconceptualization,planning,implementation brainstorming,simulation/role-playing,fieldtrips,practi- and evaluation of human rights training programmes for calexercises(includingdrafting),round-tablediscussions adultprofessionals.Theseelementsaredescribedbelow. andvisualaids.Pointersontheuseofsuchtechniquesare providedbelowinchapterII. A. Collegialpresentations D. Audiencespecificity 2. For the selection of resource persons, OHCHR advisesdrawingfromalistofexpertswhichispracticalin 5. OHCHR has learned that the mere recitation of orientation. Rather than assembling panels composed vagueprinciplesofgeneralapplicabilityofferslittlehope entirely of professors and theorists, it is better to opt for of affecting the actual behaviour ofa given audience. To practitioners in the relevant field. In the experience of be effective—indeed, to be at all worthwhile—training OHCHR,muchmorecanbeaccomplishedthroughacol- andeducationeffortsmustbedirectlytargetedandappro- legial approach, in which development professionals, priatelyaddressedtoaparticularaudience,betheypolice, police,orjudges,forexample,discussthesematterswith health-care workers, lawyers, students or development eachother,thanbyaprofessor-studentmodeloftraining. professionals.Accordingly,thecontentofOHCHRteach- This approach allows the trainer to access the distinctive ing materials focuses more on the standards directly rel- professionalculturewhichsurroundseachparticularaudi- evant to the daily work of the professional trainees and ence. At the same time, practitioners/trainers should be less on the history and structure of UnitedNations accompanied and supported by experts in human rights, machinery. thus ensuring that the substance of international human rights standards is fully and consistently reflected in the E. Apracticalapproach coursecontents. 6. OHCHR training begins with the recognition that B. Trainingthetrainers professional groups in the real world want to know not just what the human rights rules are, but also how to do 3. Participants in human rights training courses their job effectively within the confines of those rules. shouldbeselectedontheunderstandingthattheirrespon- Without bowing to instrumentalist approaches to human sibilities will continue after completion of the training rights,trainersmustalsorecognizethatprofessionalswill exercise. Each will be charged with conducting his/her alsowanttoknow“whatisinitforthem?”.Thatis,what own training and dissemination efforts after returning to valuecanabetterunderstandingofhumanrightsbringto his/her duty station. In this way, the impact of such their work? Training efforts which ignore either of these courses is multiplied as the information imparted is dis- areas are likely to be neither credible nor effective. seminatedthroughouttheinstitutionsconcerned.Accord- Accordingly, trainers and course designers must include ingly, in addition to substantive content, the courses practical information* on proven techniques for the per- shouldincludetrainingmethodology andcapacity-build- formance of the actual duties of the participating profes- ingcomponents,suchaslessonsandmaterialsdesignedto sionals, as derived from the recommendations of experts imparttrainingskillstoparticipants. *Whilepracticalrecommendationsareakeycomponentofcourses C. Interactivepedagogicaltechniques offeredunderthisapproach,itwouldnotbepossibletoprovidedetailed training on technical professional skills in a human rights course. Instead, the existence of such techniques should be highlighted and 4. ThecoursesdevelopedbyOHCHRanddescribed targetedforfurthertrainingasafollow-uptohumanrightstraining,and inthesematerialsincludeasectiondesignedtointroduce conceptuallinkagesshouldbemadebetweenthetwosetsofskills. 1 and literature on the current best practice for the profes- J. Evaluationtools sioninquestion. 11. Training courses include pre- and post-training evaluative exercises, such as testing questionnaires, F. Comprehensivepresentationofstandards which serve three crucial purposes. Pre-course question- naires,whenproperlyutilized,allowatrainertotailorhis/ 7. Thesecoursesshouldbethoroughintheirpresen- hercoursetotheparticulareducationalneedsoftheaudi- tationoftherelevantinternationalstandards.Tothisend, ence. Post-course questionnaires and evaluation sessions relevantinstrumentsandsimplifiedlearningtoolsshould willbothallowtraineestogaugewhattheyhavelearned, betranslatedanddistributedtoparticipants.Ineverycase, andassisttrainersinthecontinuous(crucial)modification oneormorepersonsspecializedinhumanrightsshouldbe andimprovementofcoursesandmaterials. involved,tocontrolthesubstantivecontentofthecourses andworkshops,andtosupplementcoursepresentationsas required. K. Theroleofself-esteem G. Teachingtosensitize 12. Theimportanceofappropriateregardfortheself- esteem of adult trainees cannot be overemphasized. Pro- 8. In addition to imparting standards and practical fessionals will bring to the classroom their own profes- skills, OHCHR courses should also include exercises sionalexpertiseandpracticalexperience,whichshouldbe designed to sensitize trainees to their own potential for acknowledged and can be tapped for the benefit of the contributing to violative behaviour, however unwitting. course.Theextenttowhichthetrainerdoessowilllargely For example, well-developed exercises (including role- determine the trainee’s reaction to the training exercise. playing) which can make trainees aware of gender or Obviously, participants will not respond well to instruc- racialbiasintheirownattitudesorbehaviourcanbeval- tionwhichisseenas“spoonfeeding”;norwilla“school- uable. Similarly, the special import of particular stand- teacher” approach or a “military” approach be well ards as they apply to women, for example, is not always received.Instead,trainersshouldseektocreateacollegial obvious.Traineesshouldbemadetounderstandthat,for atmosphere in which the exchange of expertise and example,theterm“degradingtreatment”,asfoundinvar- experience is facilitated, the professional knowledge of iousinternationalinstruments,mayimplydifferentactiv- trainees recognized and professional pride encouraged. itiesandthresholdswhenappliedtowomenascompared The goal here is to send the message that knowledge of tomen,ortooneculturalgroupasopposedtoanother. human rights is a key element of professionalism in the workofthetargetgroupandthat,accordingly,thetrainees havemuchtogainandalsomuchtocontributeinthisarea. H. Flexibilityofdesignandapplication 9. Tobeuniversallyuseful,trainingcoursesmustbe L. Linkagetoorganizationalpolicy designed in such a way as to facilitate their flexible use, withoutimposingasinglerigidfocusorapproachonthe 13. If training is to produce the desired impact on trainers. Courses must be adaptable to the particular cul- behaviour and professional performance, it must be tural, educational, regional and experiential needs and clearlysupportedby,andlinkedto,correspondingrulesin realities of a diverse range of potential audiences within the trainees’ institutions. Institutional policy must re- thetargetgroup.Accordingly,coursematerialsshouldnot flectthe human rights imperatives taught in the class- be intended to be read verbatim to trainees. Trainers room,andmanagementmustbetrainedinandcommitted should create their own targeted presentation notes and toensuringitsapplication. materials, based upon the content of prepared materials andtheparticularrealitiesontheground.Trainingshould beconstructedinself-containedmodules,allowingappro- M. Plannedfollow-up priateselectionandtailoringaccordingtoparticularneeds andobjectives. 14. Traditionalhumanrightstraininginitiativeshave oftenbeencomposedof“alectureandawave”.Meaning- I. Competency-based ful,competency-basedandobjective-orientedtraining,on theotherhand,requiresacertaindegreeofsustainedcom- 10. The training courses should result in improved mitmentandplannedfollow-up,ifimprovedcapacityisto competence in the relevant field. Unlike briefings and be achieved. This means that the training programme seminars, training courses should be designed around shouldincludestructuredfollow-upplansfromtheformu- learningobjectives,andalltraineesshouldberequiredto lation stage. They may include periodic return visits by demonstrate competence throughout the course during specialists for quality control, review and reinforcement assignedexercises,andtoundergotesting(intheformof purposes,orasystemofreviewandreportingtobecarried awrittenexamination)bothbefore,anduponcompletion out by the local trainers themselves. The newly trained of the course. Comparison of pre- and post-course test trainers should be charged with implementing fully- results,togetherwithcarefulattentionduringcoursepres- developed training programmes in their own right, fol- entationsbyparticipants,providesaconcretemeasurefor lowing from the pilot or initial programme. Of course, evaluatingimprovedcompetence. periodicandfinalevaluationisamust. 2 CHAPTER II EFFECTIVE TRAINING TECHNIQUES A. Learningobjectives —Strategy and policy-making aspects for managerial personnel; 15. Human rights training should be based upon —Pedagogicalaspectsfortrainers; clearlyarticulatedobjectives.Theobjectivesofthetrainer should facilitate satisfaction of the needs of the trainee. —Operationalaspectsforothers; Three basic learning objectives should form the founda- tion of such programmes and mirror the following needs —Aspectsofparticularrelevancetoprofessionalswith ofthetrainees. specific functions, such as regional specialists, “technicians”,etc.; —To receive information and knowledge of what human rights and humanitarian standards are and what —Basic training in only the most fundamental areas theymeanfortheworkofthetraineesintheirprofessions; andkeyconceptsforsupportstaff; —Toacquireorreinforce skills,so thatthefunctions (c) Thelargelypracticalandpragmaticorienta- anddutiesoftheprofessionalgroupcanbefulfilledeffec- tion of adult trainees who are professionals should be tivelywithduerespectandregardforhumanrights.Sim- reflected in the education and training methods adopted. ple knowledge of standards is not enough to enable Thismeans: trainees to transfer these rules into appropriate profes- sional behaviour. The acquisition of skills should be —Creatingthe opportunity totranslate ideasandcon- viewedasaprocesswherebyskillsarefine-tunedthrough ceptsintopractice; practiceandapplication.Thisprocessmayneedtobecon- tinued,inthelightoftrainingneedsidentifiedinspecific —Enabling participants to focus on real problems of areas of the trainees’ work, including through appropri- theirprofession; atelytailoredfollow-upprogrammes; —Responding to issues of immediate concern to par- —To become sensitized, i.e. to undergo a change in ticipantsraisedbythemduringtheprogramme. negative attitudes or to reinforce positive attitudes and behaviour, so that the trainees accept, or continue to C. Theparticipatorymethod accept, the need to promote and protect human rights through their work, and actually do so in the course of 18. For maximum effect, a few basic principles theirprofessionalduties.Thequestionatissuehereisthe shouldbekeptinmindinapplyingtheparticipatorytrain- valuesofthetrainee.This,too,isalong-termprocess,to ingmethoddescribedbelow.Recallthe13elementsofthe bereinforcedbyfurther,moretechnical,training. OHCHRapproachtotraining,detailedinchapterI: 16. Thus,tobeeffective,trainingshouldbeaimedat —Collegialpresentations; improving knowledge, skills and attitudes in order to contributetoappropriateprofessionalbehaviour. —Trainingthetrainers; —Interactivepedagogicaltechniques; B. Tailoringcourses —Audiencespecificity; 17. Whenarrangingtrainingprogrammes,theprinci- ples of audience specificity and relevance require that —Apracticalapproach; organizersfollowafewbasicrulesofthumb: —Comprehensivepresentationofstandards; (a) Courses and programmes should be preceded by —Teachingtosensitize; andbaseduponaconsultativeneedsassessmentinvolv- ingthetargetinstitutionorgrouptobetrained; —Flexibilityofdesignandapplication; (b) Whenever possible, separate training pro- —Competency-based; grammes should be arranged for different categories withintheprofession,accordingtotheparticularfunction —Evaluationtools; and context of that sub-group’s daily work. This allows trainingtofocuson: —Theroleofself-esteem; 3 —Linkagetoorganizationalpolicy; in the presentation; and also enables them to consider thepracticalimplicationsofhumanrightsstandardsfor —Plannedfollow-up. theirday-to-daywork; 19. Thismethodrequiresanapproachwhichisinter- Focus and flexibility—enables participants to focus on active,flexible,relevantandvaried,asdescribedbelow: mattersofrealandcurrentconcern;andenableseduca- tors and trainers to adapt to participants’ needs as the Interactive—This programme implies the use of a parti- courseprogresses. cipatory, interactive training methodology. Adult trainees most readily absorb human rights course cur- ricula when they are not “spoonfed” the material. D. Participatorytechniques Rather, for effective training, they should be fully involved in the process. As practitioners, the trainees 21. Selected participatory techniques are provided will bring to the course a rich pool of experience, below: whichmustbeactivelydrawnoninanyinterestingand effectivecourse. 1. Presentationanddiscussion Flexible—Contrarytocertainmythsassociatedwithadult training, it is not advisable to adopt a “military” 22. Followingapresentation(asdescribedabove),an approach,inanattempttoforcetraineestoparticipate. informal discussion is useful to clarify points and facili- The result of such techniques is, more often than not, tate the process of translating ideas into practice. Such the sowing of resentment among trainees and, conse- discussions are conducted by the presenter, who should quently, the closing of effective avenuesofcommuni- trytoinvolveallparticipants.Itisusefulforpresentersto cation between trainer and trainees. While a certain haveapreparedseriesofquestionsavailabletoinitiatethe levelofcontrolshouldbemaintainedbythetrainer,the discussion. first rule should be flexibility. Questions—even chal- lenges—from the audience should be welcomed, and 23. Attheconclusionofthepresentationanddiscus- shouldbeaddressedbytrainersinapositiveandforth- sion, the presenter should provide an overview or sum- rightmanner.Similarly,excessivelyrigidtimekeeping mary. Presentations should be supplemented with pre- can leave participants feeling frustrated and resentful prepared visual aids or study materials distributed in andshouldbeavoided. advancetoallparticipants. Relevant—Theunspokenquestionofthetraineethrough- outthecoursewillbe:“Whatdoesthishavetodowith 2. Paneldiscussion my daily work?” The extent to which the trainer con- tinuously answers this question will be an important 24. Theformationofapanelofpresentersorexperts, measureofhis/hersuccess.Everyeffortmusttherefore possiblyfollowingapresentationbyoneormoreofthem, bemadetoensurethatallmaterialpresentedisrelevant hasfrequentlybeenshowntobeausefultrainingdevice. totheworkoftheaudience,andthatsuchrelevanceis Suchanapproachisparticularlyeffectivewhenpresenters made clear where it is not self-evident. This task may have expertise in different aspects of a topic, because of beeasierwhenoperationalthemesarebeingaddressed. theirprofessionalbackgroundsorcountriesoforigin.Ide- Itmayrequiremorecarefulpreparation,however,with ally, human rights experts should be included on the respect to more topical themes, such as the protection panel, together with experts in the relevant professional ofespeciallyvulnerablegroups. field. Varied—To secure and retain the active commitment of 25. One presenter should act as facilitator, to enable participants, it is best to vary the teaching techniques the widest possible participation, to ensure that partici- usedthroughoutthecourse.Mostadultsarenotaccus- pants’needsaremetandtoprovideanovervieworsum- tomed to long classroom sessions, and a tedious and mary at the conclusion of the discussion. This method monotonousroutinewillleavethemmoreconsciousof shouldinclude directexchangesbetweenpanelmembers the classroom than of the subject matter. A varied themselves,andbetweenthepanelandtheaudience. selectionoftechniquesshouldbeused,alternatingdis- cussion with role-playingandcasestudies with brain- storming,asappropriatetothesubjectmatter. 3. Workinggroups 20. Broadly speaking, this means that the following methodsandapproachesshouldbeadopted: 26. These are created by dividing a course into a numberofsmallgroupsofamaximumoffiveorsixpar- Presentation of standards—a short presentation on the ticipants.Eachgroupisgivenatopictodiscuss,aproblem humanrightsstandardsrelevanttoagivenaspectofthe tosolveorsomethingconcretetoproduce,withinashort workoftheprofession,andonhowsuchstandardscan time period—up to 50 minutes. A facilitator may, where beeffectivelyappliedbytheaudience; necessary, be assigned to each group. The course is then reconvened and the results of the deliberations of each Application of participatory techniques—enables par- group are presented to the full course by a spokesperson ticipants to use their knowledge and experience to forthegroup.Thecourseparticipantscanthendiscussthe translateintopracticetheideasandconceptsreferredto topicsandtheresponseofeachgroup. 4 4. Casestudies visedexercise.Forexample,lawyersmightberequiredto draftanaffidavitandtrainersmightbeassignedtodrafta 27. In addition to dealing with discussion topics, lessonplanortodeliverasessionofthecourseitself. working groups can consider case studies. These should bebasedoncredibleandrealisticscenarioswhicharenot 9. Round-tablediscussions toocomplexandwhichfocusontwoorthreemainissues. Case studies should require participants to exercise their 35. Round-table discussions, like panel discussions, professionalskillswhenrespondingtothemandtoapply necessitatetheassemblingofadiversegroupofresource humanrightsstandards. persons,representingavarietyofperspectivesonthesub- 28. Thescenarioforacasestudycanbepresentedto ject to be addressed. An animated discussion is the goal participants for consideration by them in its entirety, or here,andforthisitiscrucialtohaveastronganddynamic “fed” to them sequentially as a developing situation to moderator skilled both in the subject matter and in the whichtheyhavetorespond. techniques of “devil’s advocate”, and the use of hypo- theticalsituations.Themoderatorshouldbeintentionally provocative, stimulating debate between and among the 5. Problem-solving/brainstorming variouspanellistsandtheaudience,andshouldcontrolthe directionofthediscussion. 29. These sessions can be conducted as intensive exercisestoseeksolutionstoboththeoreticalandpracti- calproblems.Theyrequireaproblemtobeanalysedand 10. Visualaids thensolutionstobedeveloped.Brainstormingencourages and requires a high degree of participation and it stimu- 36. Adult learning can be enhanced by the use of latesthoseinvolvedtomaximumcreativity. blackboards, overhead transparencies, posters, displayed objects, flipcharts,photographs,slidesandvideos/films. 30. Following presentation of the problem, all ideas Asageneralrule,informationproducedontransparencies inresponsetoitarerecordedonaboardorflipchart.No andchartsshouldbeconciseandinoutlineorlistform.If explanationsarerequiredandnointerventionsarejudged more text is required, printed handouts should be circu- or rejected at this stage. The presenter then categorizes lated. and analyses the responses—at which stage some are combined, adapted or rejected. Finally, the group makes recommendations and takes decisions on the problem. E. Locationsfortrainingcourses Thelearningorsensitizationprocessoccursasaresultof thegroupdiscussionaroundeachsuggestion. 37. Ideally,thefollowingconditionsshouldbemetin respectofthelocationforatrainingcourse: 6. Simulation/role-playing (a) Coursesshouldbeheldatalocationawayfromthe normalplaceofworkoftheparticipants; 31. Theseexercisesrequireparticipantstoperforma (b) Theroomusedforacourseshouldbeofsufficient taskortasksinarealisticsituationsimulating“reallife”. size for the number of people it is intended to accom- Simulationorrole-playingexercisesmaybeusedtoprac- modate; tiseaskillortoenableparticipantstoexperiencehitherto unfamiliarsituations. (c) Thereshouldbeasufficientnumberofsmallancil- laryroomsavailabletoaccommodateworkinggroups,so 32. A written factual situation is distributed in that participants may focus without interruption on their advanceandeachparticipantisallocatedaparticularrole assignedtopics; (thepoliceofficer,thevictim,thewitness,thejudge,etc.). (d) Seating facilities should be comfortable and flex- Duringtheexercise,nooneisallowedtoleavehisorher ible,allowingchairs,desksandtablestobemovedaround assignedroleforanyreason.Thistechniqueisparticularly toaccommodatevarioustrainingtechniques. valuable for sensitizing participants to the feelings and perspectives of other groups and to the importance of certainissues. F. Planningforparticipants’needs 7. Fieldtrips 38. The level of physical comfort of course partici- pants will have a direct impact on the outcome of the learning exercise. For planning purposes, keep in mind, 33. Group visits to relevant institutions or sites can thefollowingbasicfactors: provide valuable perspectives. The purpose of the visit shouldbeexplainedinadvanceandparticipantsshouldbe (a) It should be possible to regulate the temperature instructed to pay critical attention and to record their andventilationoftheroom; observationsforasubsequentdiscussion. (b) Classrooms should never be filled beyond a com- fortablecapacity; 8. Practicalexercises (c) Restroomsshouldbeeasilyaccessible; 34. Thisinvolvestheassignmentoftraineestoapply (d) The daily programme should include a 15-minute and demonstrate particular professional skills in a super- coffee/rest break at mid-morning, a lunch break of at 5 least one hour, and a 15-minute coffee/rest break at (f) Where possible, provide for water, coffee or juice mid-afternoon; tobeavailableintheclassroom; (e) Allow participants to occasionally stand and (g) Lunch breaks should be scheduled within the stretchbetweenscheduledbreaks.Atwoorthreeminute period to which participants are accustomed. This will break is sufficient for this, at appropriate intervals, per- varyfromregiontoregion,andfromworkplacetowork- hapstwiceaday; place. 6

See more

The list of books you might like

Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.