Human Resources Management for Public and Nonprofit Organizations

483 Pages·2008·5.6 MB·English

by  Pynes, Joan.

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The Instructor’s Guide for the third edition of H uman Resources Management in
Public and Nonprofi t Organizations includes several model syllabi for courses of
differing lengths, as well as additional class references. The Instructor’s Guide
is available free online. If you would like to download and print out a copy
of the Guide, please visit:
www.wiley.com/college/pynes
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EDUCATIONAL RESOURCES FOR NONPROFIT AND PUBLIC
MANAGEMENT
Bryson, Strategic Planning for Public and Nonprofi t Organizations, 3e
Cohen, The Effective Public Manager, 4e
Condrey, Handbook of Human Resources Management in Government, 2e
Cooper, The Responsible Administrator, 5e
Dove, Conducting a Successful Capital Campaign, Revised and Expanded
Feinglass, The Public Relations Handbook for Nonprofi ts
Gastil and Levine, The Deliberative Democracy Handbook
Herman, The Jossey-Bass Handbook of Nonprofi t Leadership and Management, 2e
Keehley and Abercrombie, Benchmarking in the Public and Nonprofi t Sectors, 2e
Kotler et al., Museum Marketing and Strategy, 2e
Lewis, The Ethics Challenge in Public Service, 2e
Linden, Working Across Boundaries
Oster, Generating and Sustaining Nonprofi t Earned Income
Pawlak, Designing and Planning Programs for Nonprofi t and Government Organizations
Poister, Measuring Performance in Public and Nonprofi t Organizations
Rea and Parker, Designing and Conducting Survey Research, 3e
Rainey, Understanding and Managing Public Organizations, 3e
Snow and Phillips, Making Critical Decisions
Tempel, Hank Rosso’s Achieving Excellence in Fundraising, 2e
Wholey et al., Handbook of Practical Program Evaluation, 2e
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Y
HUMAN RESOURCES
MANAGEMENT
FOR PUBLIC AND
NONPROFIT
ORGANIZATIONS
A S A
TRATEGIC PPROACH
T E
HIRD DITION
Joan E. Pynes
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Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved.
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Library of Congress Cataloging-in-Publication Data
Pynes, Joan.
Human resources management for public and nonprofi t organizations : a strategic approach /
Joan E. Pynes.—3rd ed.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-470-33185-9 (cloth/website)
1. Nonprofi t organizations—United States—Personnel management. 2. Public
administration—United States—Personnel management. I. Title.
HF5549.2.U5P96 2009
658.3—dc22
2008032854
Printed in the United States of America
THIRD EDITION
HB Printing 10 9 8 7 6 5 4 3 2 1
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CONTENTS
Figures, Tables, and Exhibits xi
Exercises xiii
Preface xv
Acknowledgments xxiii
The Author xxiv
PART ONE: HUMAN RESOURCES MANAGEMENT IN CONTEXT 1
1 Introduction to Human Resources Management
in the Public and Nonprofi t Sectors 3
The Public Sector 5
The Nonprofi t Sector 11
The New Public Service 22
Today’s Context for Human Resources Management 23
Conclusion 27
v
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vi Contents
2 Strategic Human Resources Management and Planning 31
The Changing Role of Human Resources Management 33
Human Resources Outsourcing 36
Strategic Human Resources Management 38
Human Resources Planning 39
Evaluating the Effectiveness of Strategic Human Resources Management 46
Problems and Implications of Strategic Human Resources Management 47
Conclusion 49
3 The Legal Environment of Human Resources Management 55
Federal Equal Employment Opportunity Laws 56
Proving Employment Discrimination 66
Affi rmative Action: Executive Orders and Other Federal Laws 68
Affi rmative Action 71
Constitutional Rights 73
Additional Protections for Employees 78
Conclusion 80
4 Managing a Diverse Workforce 88
Glass Ceilings 91
Why Diversity Is Important 92
Sexual Harassment 96
Employer Liability 99
Sexual Orientation 99
What Does It Mean to Be Transgendered? 101
Changes in the Nonprofi t Landscape 102
The Difference Between Compliance with Laws and Managing Diversity 105
Strategic Human Resources Management Implications
for Managing Diversity 107
Conclusion 110
5 Volunteers in the Public and Nonprofi t Sectors 115
Use of Volunteers 117
Volunteer Motivation 119
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Contents vii
Barriers to Volunteer Recruitment 120
Recruitment 120
The Prerecruitment Process 122
Managing Volunteers 126
Orientation and Training 128
Volunteer Recognition 129
Evaluation 130
Volunteer Protection Act 131
Service Initiatives 131
Governing Boards 132
Conclusion 139
PART TWO: METHODS AND FUNCTIONS OF
HUMAN RESOURCES MANAGEMENT 145
6 Job Analysis 149
Legal Signifi cance of Job Analysis Data 151
Job Analysis Information and Methods 153
Designing a Job Analysis Program 158
Strategic Job Analysis 164
Competency Modeling 166
Job Analysis Techniques 171
Contextual Performance 174
Conclusion 175
7 Recruitment and Selection in the Public and
Nonprofi t Sectors 180
Recruitment 181
Screening Applicants 189
Executive and Managerial Recruitment and Selection 207
Conclusion 209
8 Performance Management 215
Motivation 218
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viii Contents
Developing an Evaluation Program 223
Rater Training 224
Who Should Rate? 227
Executive Evaluation 228
Documentation 231
Evaluation Review 232
Ethical Issues in Performance Appraisal 233
Performance Appraisal Techniques 234
Team-Based Performance Techniques 241
Employee and Management Motivations: Public and
Nonprofi t Organizations Versus For-Profi t Organizations 245
Conclusion 246
9 Compensation 251
Equity 252
Executive Compensation and Benefi ts 269
Federal Laws Governing Compensation 271
State and Local Government Minimum Wages 274
Living Wages 274
Comparable Worth 276
Conclusion 280
10 Benefi ts 284
Required Benefi ts 285
Discretionary Benefi ts 289
Quality-of-Work and Quality-of-Life Issues 297
Conclusion 303
11 Training and Development 308
The Training Process 311
Career Development 325
Managerial and Executive Development 327
Conclusion 334
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