human resource management

545 Pages·2011·6.48 MB·English

0273686631_COVER 23/05/2006 6:43 PM Page 1
Second
Second Edition Edition
Second Edition
CONTEMPORARY HUMAN RESOURCE
R C
CONTEMPORARY HUMAN RESOURCE
E O
MANAGEMENT Text and Cases S N
O T MANAGEMENT Text and Cases
Tom Redman Adrian Wilkinson U E
and
R M
C
In this well-regarded, thought-provoking text experts in the field take a critical look at a comprehensive P
range of human resource management (HRM) functions and contemporary themes. The first edition of this E O
book proved ideal for students, at both undergraduate and postgraduate level, taking a module in HRM.
Its strong theoretical underpinning and focus on widely applicable themes was extremely popular on M R
courses both in and outside the UK. A
A
R
Part I looks at the fundamentals of HRM, providing an analysis of the core elements of HR practice. N
The second part examines cutting-edge themes which are of increasing importance to HR practitioners Y
A
and academics (see Key features).
G H
E U
Key features M M
• Emphasises critical analysis and insight and also examines the implications of HRM
E A
research and theory development on practice.
N N
• Focuses on ideas relevant to line managers as well as HR specialists.
T
• Chapters contributed by experts in the field, based on their own empirical research.
• A wide-ranging selection of substantial case studies stimulates readers and
engages them with the key ideas.
• Current themes addressed, amongst others, are downsizing, the work–life
balance, HR strategy, international HRM, knowledge management, employee
participation, and emotional labour.
Tom Redman is Professor of Human Resource Management at Durham
Business School, University of Durham. He is Editor of Personnel Review and
Tom Redman
a Fellow of the CIPD.
Adrian Wilkinson is Professor of Human Resource Management at Adrian Wilkinson
Redman
Loughborough University Business School. He is the author of ten books and
numerous papers in refereed journals in the field of HRM and industrial
Wilkinson
relations. He is a Fellow of the CIPD.
Supplements include a lecturer’s guide.
Additional student resources at Additional student resources at
www.pearson-books.com
An imprint of www.pearsoned.co.uk/redman www.pearsoned.co.uk/redman
CHRM_A01.QXD 19/06/2006 09:00 AM Page i
Last A heading running head ■ i
CONTEMPORARY HUMAN RESOURCE MANAGEMENT
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We work with leading authors to develop the
strongest educational materials in business,
bringing cutting-edge thinking and best
learning practice to a global market.
Under a range of well-known imprints, including
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Second Edition
CONTEMPORARY HUMAN RESOURCE
MANAGEMENT Text Cases
and
Tom Redman
Adrian Wilkinson
CHRM_A01.QXD 19/06/2006 09:00 AM Page iv
Pearson Education Limited
Edinburgh Gate
Harlow
Essex CM20 2JE
England
and Associated Companies throughout the world
Visit us on the World Wide Web at:
www.pearsoned.co.uk
First published 2001
Second edition published 2006
© Tom Redman and Adrian Wilkinson 2001, 2006
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording or otherwise, without either the prior written permission of the
publisher or a licence permitting restricted copying in the United Kingdom issued by the
Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP.
ISBN 0-273-68663-1
ISBN 978-0-273-68663-7
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Catalo ging-in-Publication Data
Contemporary human resource management : text and cases / [edited by] Tom Redman,
Adrian Wilkinson. — 2nd ed.
p. cm.
Includes bibliographical references and index.
ISBN 0-273-68663-1 (pbk.)
1. Personnel management. 2. Personnel management—Study and teaching. 3. Personnel
management—Case studies. I. Redman, Tom, 1952- II. Wilkinson, Adrian, 1963-
HF5549.15.C66 2006
658.3—dc22
2005047014
10 9 8 7 6 5 4 3 2
10 09 08 07 06
Typeset in 10/12 Minion by 71
Printed and bound by Ashford Colour Press, Gosport
The publisher’s policy is to use paper manufactured from sustainable forests.
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To: Edwina, Rachel and Rosie
Jackie, Erin and Aidan
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CHRM_A01.QXD 19/06/2006 09:00 AM Page vii
CONTENTS
List of chapters vii
List of case studies ix
List of contributors xiii
Acknowledgements xv
Part I Fundamentals of Human Resource Management 1
1. Human Resource Management: a contemporary perspective
Tom Redman and Adrian Wilkinson 3
2. Human Resource Management and Organisational Performance
Nick Kinnie, Sue Hutchinson, John Purcell and Juani Swart 26
3. Selection and Assessment
Sue Newell 65
4. Training and Development
Irena Grugulis 99
5. Reward Management
Philip Lewis 126
6. Performance Appraisal
Tom Redman 153
7. Industrial Relations

Nick Bacon 188
8. Line Managers
Douglas Renwick 209
9. Organisational and Corporate Culture
Alistair Cheyne and John Loan-Clarke 229
Part II Contemporary Themes and Issues 261
10. International Human Resource Management
Geoffrey Wood 263
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viii Contents
11. Careers
Laurie Cohen and Amal El-Sawad 278
12. Managing Diversity
Catherine Cassell 306
13. Family-Friendly Policies and Work–Life Balance
Peter Ackers and Amal El-Sawad 331
14. Downsizing
Tom Redman and Adrian Wilkinson 356
15. Employee Participation
Tony Dundon and Adrian Wilkinson 382
16. Knowledge Management
Donald Hislop 405
17. Employment Ethics
Peter Ackers 427
18. Emotion at Work
Philip Hancock and Melissa Tyler 450
19. Flexibility
Stephen Procter and Stephen Ackroyd 473
Index 517
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CASE STUDIES
2.1 Understanding performance in retailing: the case of Omega Supermarkets
Sue Hutchinson 45
2.2 Human capital in the software industry: the case of MPC Data
Juani Swart 48
2.3 HRM and organisation turnaround at Selfridges & Co.
Sue Hutchinson 51
3.1 Assessment at Newsco, Pharmco, Retailco and ScienceCo
Sue Newell, Viv Shackleton and Maxine Robertson 84
4.1 Developing resourceful humans
Irena Grugulis 116
4.2 Soft skills and personal qualities
Irena Grugulis 116
4.3 Investing in people in the NHS
Irena Grugulis and Sheena Bevitt 117
5.1 Changing reward structures: the case of Airbus UK
Philip Lewis 145
6.1 Performance appraisal at North Trust
Tom Redman, Ed Snape and David Thompson 169

7.1 Union recognition in the private sector
Nick Bacon 199
7.2 Principles and practices of partnership with trade unions
Nick Bacon 201
7.3 Militancy or moderation?
Nick Bacon 201
7.4 The challenge for union and employer partnership: the Eurotunnel
experience
Paul J. Gollan 202