HR Transformation Technology

231 Pages·2008·1.13 MB·English

by  Allan Boroughs, Les Palmer and Ian Hunter

HR Transformation Technology
Delivering Systems to Support the New HR Model
Allan Boroughs,

Les Palmer and Ian Hunter
GOWER e-BOOK
HR Transformation Technology
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HR Transformation
Technology
Delivering Systems to Support the
New HR Model
ALLAN BOROUGHS, LES PALMER and
IAN HUNTER
© Allan Boroughs, Les Palmer and Ian Hunter 2008
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior
permission of the publisher.
Published by
Gower Publishing Limited
Gower House
Croft Road
Aldershot
Hampshire GU11 3HR
England
Ashgate Publishing Company
Suite 420
101 Cherry Street
Burlington, VT 05401-4405
USA
Ian Hunter, Les Palmer and Allan Boroughs have asserted their moral right under the Copyright, Designs and
Patents Act, 1988, to be identifi ed as the authors of this work.
British Library Cataloguing in Publication Data
Hunter, Ian, 1963–
HR transformation technology : delivering systems to support the new HR model
1. Personnel management – Data processing
I. Title II. Palmer, Les III. Boroughs, Allan
658.3'00285
ISBN-13: 9780566088339
Library of Congress Cataloging-in-Publication Data
Hunter, Ian, 1963–
HR transformation technology : delivering systems to support the new HR model / by Ian Hunter, Les
Palmer, and Allan Boroughs.
p. cm.
Includes index.
ISBN 978-0-566-08833-9
1. Personnel management--Technological innovations. 2. Management information systems. 3. Personnel
management--Data processing. I. Palmer, Les. II. Boroughs, Allan. III. Title.
HF5549.5.T33H86 2008
658.300285--dc22
2007039714
Printed and bound in Great Britain by TJ International Ltd, Padstow, Cornwall.
Contents
List of Figures vii
List of Tables ix
Acknowledgements xi
PART I THE ROLE OF TECHNOLOGY IN THE HR FUNCTION 1
Chapter 1 How the HR Function has Evolved 3
Chapter 2 The Evolution of HR Technology 23
PART II CORE HR TECHNOLOGIES FOR THE NEW MODEL 39
Chapter 3 Technology in the HR Service Centre 41
PART III MANAGING THE TRANSITION 71
Chapter 4 Linking Strategy to Technology 73
Chapter 5 Project Defi nition and Start-Up 91
Chapter 6 Project Initiation and Feasibility 109
Chapter 7 Selecting the Technology 125
Chapter 8 Delivering HR Technology 135
PART IV BUILDING ON EXPERIENCE 169
Chapter 9 Lessons Learned 171
Chapter 10 Case Studies 179
Glossary of Terms and Abbreviations 195
Index 19
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List of Figures
Figure 1.1 The performance cycle and demands on HR systems 7
Figure 1.2 Geographical factors 9
Figure 1.3 The Ulrich model 13
Figure 1.4 The scope of HR activities carried out within the shared
service centre, centre of excellence and the corporate centre 16
Figure 1.5 Scope of activity for the HR centre of excellence 18
Figure 1.6 Roles in the Ulrich model 20
Figure 1.7 The relationship between group HR, the SSC and business
unit HR BPs 21
Figure 2.1 New roles infl uence demands on HRIS 32
Figure 2.2 What drives performance in the new HR model? 33
Figure 3.1 HR SSC technology 42
Figure 3.2 An integrated view of HR processes 53
Figure 4.1 Relationships in the new HR model 77
Figure 4.2 Typical issues reducing the impact of technology on
the HR function 82
Figure 4.3 Business context 84
Figure 4.4 HR strategy and implications for HR systems 86
Figure 5.1 Programmes, projects and business as usual 92
Figure 5.2 HR transformation technology project stages and
milestones 93
Figure 5.3 HR system project structure 98
Figure 5.4 HR transformation programme structure 99
Figure 5.5 Stakeholder infl uence matrix 102
Figure 5.6 Impact of poor systems 104
viii HR TRANSFORMATION TECHNOLOGY
Figure 5.7 Project Vision 105
Figure 7.1 Traditional approach to product selection 127
Figure 7.2 Accelerated approach to product selection 130
Figure 7.3 Radical approach to product selection 131
Figure 8.1 Traditional approach to design and build 139
Figure 8.2 Accelerated approach to design and build 141
Figure 8.3 Process design process 143
List of Tables
Table 1.1 Linking Ulrich’s roles to deliverables 13
Table 6.1 Process for updating the HR system with details of a
departmental reorganization 111