Table Of Content

Guide to ManaGinG PeoPle Guide to ManaGinG PeoPle Society for Human Resource Management Alexandria, Virginia USA www.shrm.org Edited by Lauren Keller Johnson This publication is designed to provide accurate and authoritative information regarding the subject matter covered. It is sold with the understanding that neither the publisher nor the authors nor the editor is engaged in rendering legal or other professional service. If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. The federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations. Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations. This book is published by the Society for Human Resource Management (SHRM©). The interpretations, conclusions and recommendations in this book are those of the authors and do not necessarily represent those of SHRM. ©2006 Society for Human Resource Management. All rights reserved. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the Society for Human Resource Management, 1800 Duke Street, Alexandria, VA 22314. The Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management. Representing more than 210,000 individual members, the Society serves the needs of HR professionals by providing the most essential and comprehensive set of resources available. As an influential voice, SHRM is committed to advancing the human resource profession to ensure that HR is an essential and effective partner in developing and executing organizational strategy. Visit SHRM Online at www.shrm.org. Library of Congress Cataloging-in-Publication Data HR magazine guide to managing people / edited by Lauren Keller Johnson. p. cm. Includes index. ISBN-13: 978-1-58644-091-6 ISBN-10: 1-58644-091-8 1. Personnel management. 2. Personnel management--United States. I. Johnson, Lauren Keller. II. Society for Human Resource Management (U.S.) III. HRMagazine. HF5549.H656 2007 658.3--dc22 2006032771 Edited by: Lauren Keller Johnson Index by: Lauren Keller Johnson Cover design by: Matt Hlubny Interior design by: Matt Hlubny Printed by: _____________ Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 Contents Introduction Section One: Recruiting Talented Employees 5 Try “Peer Interviewing” to Find the Perfect Candidate for Your Team 7 Put Substance before Style during Hiring Interviews 11 Did You Know? 16 Focus on Career Progression to Find Win-Win Hires 17 Discovering the Thinking behind a Candidate’s Career Choices 20 Be Honest When Selling Potential Hires on Your Business 21 How to Interview a Technical Candidate—when You’re Not a Techie 24 It Takes More Than a Reference Check to Weed out Liars 27 Quick Tips for Recruiting Talented Employees 31 Section Two: Managing Diversity 33 Savvy Managers Tune in to Cultural Differences 35 Cultural Differences Influence Expectations of Managers 40 Understanding Culture’s Impact on Work Style 43 Watch Out for the Minefield of Hidden Bias 44 Did You Know? 47 Showing Good Faith toward Muslim Employees 48 Aim for Quality Relationships to Keep Young, Diverse Workers 51 Quick Tips for Managing Diversity 55 Section Three: Motivating Workers to Excel 57 Practice the Five R’s to Motivate Workers 59 How Motivating Are You? 64 You Don’t Need Cash to Show Appreciation to Your Employees 65 Raise Expectations on Productivity—and Watch Your Workers Exceed Them 67 Turn Your Disengaged Workers into “Bright-Eyed” Contributors 71 Did You Know? 75 Create an Environment Where Employees Choose to Be Accountable 76 Contents | v Create an Environment That Promotes Confidence, Trust, and Satisfaction to Motivate Employees 79 Quick Tips for Motivating Your Team 83 Section Four: Strengthening Your People’s Skills 85 Leave a Lasting Legacy: Be an Effective People Developer 87 Training: Make It Stick—and Pay Off 91 To Transfer Training to the Workplace: Use It or Lose It 94 Hands-On Employee Development: A Good Bet to Retain Your Best Workers 96 Learn What Motivates Your Employees to Help Them Develop 99 Four Career Paths 103 Quick Tips for Strengthening Your People’s Skills 104 Section Five: Assessing Workers’ Performance 105 Make Performance Appraisals Part of Your Weekly Routine 107 Fine-Tune Performance Appraisals to Make Them Effective— and Less Arduous 109 Not-So-Difficult Solutions for Not-So-Easy Performance Appraisals 113 Tips for Handling Tricky Performance Appraisals 117 A Step-by-Step Guide to Performance Documents 118 Your Performance-Document Checklist 122 Sample Employee Performance-Document 123 Watch What You Write When Documenting Employee Performance 126 Quick Tips for Assessing Workers’ Performance 131 Section Six: Addressing Problem Behavior in Your Team 133 Step in Quickly When an MVP Goes off Track 135 Absenteeism: Enforce the Rules without Legal Hassles 139 Your Absenteeism-Abuse Worksheet 143 Missing in Action: Handling Job Abandonment 144 Don’t Tolerate Outrageous Behavior 148 Beware of Those Who Bully Bosses 151 vi | HR Magazine Guide to Managing People Cope Creatively with the Punctually Challenged 153 Did You Know? 156 Don’t Get Caught in the Legal Wringer When Dealing with Difficult-to-Manage Employees 157 Quick Tips for Addressing Problem Behavior in Your Team 164 Section Seven: Managing Contingent Workers 167 To Make the Most of Your Temps, Manage Them 169 Job-Sharing: It Has Benefits for Employees—and Employers 172 Your Job-Sharing Checklist 175 A Few Rules for Successful Internships 176 You May Want to Hire Older Workers as Interns 178 Did You Know? 180 Use Internship Programs to Groom Strong Job Candidates 181 Did You Know? 184 Quick Tips for Managing Contingent Workers 184 Section Eight: Communicating Effectively 185 Focus on Five Key Strategies to Improve Communication Skills 187 Choosing the Right Communication Skill 193 Learn How to Listen Effectively to Enhance Employee Relationships 194 How Effectively Do You Listen? 197 Be the Bearer of Bad News—Without Getting Burned 198 Seven Strategies for Being Seen as a Fair Boss 202 Hone Your E-Mail Messaging Skills to Improve Communications 207 Your E-Mail Checklist 211 Quick Tips for Communicating Effectively 212 Index 213 About the Authors 219 Additional Books from SHRM 227 Contents | vii Guide to ManaGinG PeoPle

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For 50 years, HR professionals have relied on HR Magazine to provide perceptive, in-depth information on how to manage their organizations’ most valuable resource—people. Now, the best management selections from HR Magazine have been collected in the HR Magazine Guide to Managing People. This tr