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L I F E S T Y L E HOW WE LIVE FULLY WHEN WE TRANSFORM EXPERIENCE, WE REDEFINE THE FILIPINO LIFESTYLE. We inspire innovation that opens up limitless possibilities. Globe creates a wonderful world for customers— connecting everyone to a better way of life. Technology powered by: WHEN WE TRANSFORM EXPERIENCE, WE REDEFINE THE FILIPINO LIFESTYLE. We inspire innovation that opens up limitless possibilities. Globe creates a wonderful world for customers— connecting everyone to a better way of life. THE 2015 ANNUAL & SUSTAINABILITY REPORT About us G4.3, G4.5, G4.6, G4.8 Vision Globe Telecom, Inc. is the number one Te happiest customers, employees, mobile brand in the Philippines and the and shareholders. purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our Mission content oferings amid customers’ growing preference for multimedia platforms across We create a wonderful world for people, multiple screens and devices. businesses, and the nation. Supported by approximately 6,800 employees; with 1.08 million retailers, distributors, suppliers, and business partners nationwide, serving more than 55 values million customers, we operate one of the largest, most technologically advanced, and We put our customers frst. robust mobile, fxed line and broadband Our people make the diference. networks in the country, providing reliable We act with integrity. communications services to individual We care like an owner. customers, small and medium-sized We keep things simple. businesses, and corporate and enterprise To us, it’s be fast or be last. clients. Our principal shareholders are Ayala Corporation and Singtel, both industry leaders in their respective countries and in the region. We are a member of Bridge Alliance, Asia Pacifc’s leading mobile alliance of 36 mobile carriers with a combined customer base of over 680 million. Globe operates internationally with presence in over ten countries and 736 roaming partners. Te executive ofce of Globe is located at Te Globe Tower, 32nd Street corner 7th Avenue, Bonifacio Global City, Taguig, Metro Manila, Philippines. 6 30 THE DIGITAL filipino beyond compliance At a glance Governance 8 60 message from the chairman on continuity and consistency Risk 12 message from the president and ceo 70 keeping the promise of tomorrow 16 Sustainability Many worlds, one Globe Our culture of service 112 creating wealth 22 to share value data as the new currency Financial Performance At the heart of Globe SUBSIDIARIES Conglomerate Map JOINT VENTURES G4.17 Innove Communications, Inc. Bridge Mobile sP eenrortveviricdpeersis, e fhi xcigelihde-n slitnpse,e estedlr evincictoemrsn mefotu ra ninictdea rtpinorainvl asa tapen pddliac btaart oinoaendtswb, aoinnrtkdes r nfoert Ptor oovuidr ecsu sdtioffmerernst regional mobile services protocol-based solutions, and multimedia content delivery (10% ownership) (100% ownership) Techglobal Data Center, Inc. (49% ownership) G-Xchange, Inc. (GXI) Provides mobile commerce services under the GCash brand (100% ownership) Associates GTI Business Holdings, Inc. (GTI) P (1r0o0v G%idTloe Iob sCew oV TnrOpeeloeIrPrcsao htsmioiepn rH) v(KGic TLeIiCms iUteSd) (GTHK) AtoF P dPueabyslmiigcen-Pn, trbisvu,ai lIdtne,c Pa. nadrt noepresrhaipte p trhoeject Globetel Singapore Pte. Ltd. Automated Fare Collection System (AFCS) Globetel European Limited (20% ownership) UK Globetel Limited Globe Mobile' Italy S.r.l. (GMI) Globetel Internacional European Espa–a yondu Provides internet and mobile value-added services, Kickstart Ventures, Inc. (Kickstart) information technology, and technical services Provides aspiring technopreneurs with funds and facilities, including software development and related services (m10en0t%or sohwipn,e arsnhdip m) arket access needed to build new businesses (49% ownership) Flipside Publishing Services, Inc. (FPSI) (40% ownership) Asticom Technology, Inc. Bayan Telecommunications, Inc. (Bayan) Provides shared services, system integration, Provides data and communications services such as and information technology services to dedicated domestic and international leased lines, frame (d1o0m0%es toicw annedrs ihnitpe)rnational markets rselravyic sesr vlikce sD, igInitaelr nSeutb asccriebsesr, Laindes o (tDhSerL m) anaged data Investment in Equity Securities (99% ownership) Globe Capital Venture Holdings Inc. (GCVHI) Radio Communications of the Philippines, Inc. (RCPI) (91% ownership) Taodharma A holding company through which strategic Alarmnet, Inc. (Alarmnet) (100% ownership) Provides the highest level of retail experience to all mobile businesses and initiatives are to be consolidated Telecoms Infrastructure Corp. of the Philippines (Telicphil) (58% ownership) phone customers and subscribers. An exclusive licensee of (100% ownership) Sky Internet, Incorporated (Sky Internet) (100% ownership) AllPhones Australia in the Philippines. Globe Fintech Innovations, Inc. (100% ownership) Globetel Japan, Inc. (BTI - Japan) (100% ownership) (25% ownership) Global Telehealth, Inc. (50% ownership) BTI Global Communications Ltd. (BTI UK) (100% ownership) Adspark Holdings (100% ownership) NDTN Land, Inc. (NLI) (65% ownership) Adspark, Inc. RECOGNITION Best Emerging Market Operator Corporate Governance Top 50 Publicly Listed Companies for 18th Annual Telecom Asia Awards ASEAN Corporate Governance Top 3 Publicity Listed Companies in the Best Use of Mobile in Emergency or Humanitarian Situations: Philippines BPI Globe BanKO ASEAN Corporate Governance Awards 20th Global Mobile Awards Gold Stevie for Best Use of Technology in Customer Service Silver Stevie for Human Resources Department of the Year- (All Other Industries) Computer Services & Telecommunications Silver Stevie for Innovation in Customer Service Silver Stevie for Customer Service Team of the Year- (Telecommunications) Telecommunications Bronze Stevie for Back-Ofce Customer Service Team of the Bronze Stevie for Customer Service Department of the Year- Year (All Other Industries) All other industries 9th Annual Stevie Awards for Sales & Customer Service Bronze Stevie for Best New Product or Service of the Year (Consumer Products): GCash Mastercard Top 5 Best Managed Public Companies 2015 International Business Awards (Stevie Awards) Top 5 Best Investor Relations Top 3 Most Committed to Paying Good Dividends Top 5 Publicly Listed Companies in the Philippines Top 3 Best CEO for Ernest Cu 2015 PSE Bell Awards for Excellence in Corporate Governance Top 10 Best Corporate Governance Finance Asia's 15th edition of Asia's Best Companies LIFESTYLE 4 Ernest Cu (One of the Ten Operators from Asia) Bronze in Advocacy Marketing Single Medium PR Category: 2015 Global Telecoms Business Power 100 Globe #ProjectWonderful Bronze in Advocacy Marketing Single Medium TV Category: Renato Jiao: 2015 People Manager of the Year Globe #StopSpam People Management Association of the Philippines Bronze in Internal Communications Programs Category: Globe "Give" Glenn Estrella: Most Promising Category PANAta Awardee in Advocacy Marketing Integrated Program 2015 Asia Pacifc Entrepreneurship Awards Category: Globe Project 1Phone 2015 PANAta Marketing Efectiveness Awards Telecom Service Provider of the Year Mobile Service Provider of the Year Membership G4.16 Frost & Sullivan Philippines Excellence Awards 2015 1. GSM Association (GSMA) 2. IT and Business Process Association of thePhilippines Highly commended in Best Consumer Engagement Campaign: (IBPAP) Project 1Phone 3. Philippine Association of National Advertisers (PANA) 6th Annual Responsible Business Awards 4. Internet and Mobile Marketing Association of the Philippines (IMMAP) Bronze Award in Best Crisis Management 5. Philippine Business for the Environment (PBE) PR Awards 2015 South-East Asia 6. Pollution Control Association of the Philippines, Inc. (PCAPI) Silver Award in Crisis or Issues Management Campaign of the 7. Corporate Network for Disaster Response (CNDR) Year: Neutralizing Fair Use Policy sentiments 8. National Disaster Risk Reduction Management Council PRWeek Awards Asia 2015 (NDRRMC) Gold Award in Specialized Annual Report: Combined Annual Reporting parameter G4.18, G4.20, G4.21, G4.28, G4.29, & Sustainability Report: "Let's Create a Wonderful World" G4.30, G4.33 2015 International Annual Report Competition (ARC) Te 2015 Annual & Sustainability report covers data from Awards January 1, 2015 to December 31, 2015. Select data from previous year may be included to quantify and show year-on- Gold Award in Telecommunications' Annual Report: year comparison, if applicable. "Let's Create a Wonderful World" We have limited the reporting coverage to Globe Silver Award in Telecommunications' Sustainability Report: Telecom, Inc., Innove Communications, and G-Xchange, "Let's Create a Wonderful World" Inc. particularly on the environmental, social and governance League of American Communications Professionals (LACP) aspects. Economic covers operations from Globe Telecom, Inc. 2014 Vision Awards and our subsidiaries with 100% ownership. We have aligned our sustainability reporting with the Global Reporting Initiative Gold Award in Advocacy category: Project Rainbow (GRI) G4 framework since 2013. Our report has undergone Silver Award in Advocacy category: Project 1Phone third party external assurance conducted by DNV-GL. Bronze Award in Advocacy category: Project Greatness 9th Asia-Pacifc Tambuli Awards National Winner for Large – Non-Agri-Based Category Landbank's Gawad KAAGAPAY (Korporasyon na Kaagapay sa Ating Ganap na Tagumpay) LIFESTYLE 5 1 this is how the digital filipino With a steady growth in subscribers, Globe has innovated globe enables its products and services to fulfill the needs of customers. In 2015, we revolutionized the way the Filipino connects to the world. the filipino MOBILE digital lifestyle 117% PENETRATION 2 119.21m bUsreosa dmboabnilde 4Negtw/orlkteO svepralel edSisgn abl aDsoewndlo aod n nUpeloatdwoPringk rRaelniabkility 4% YoY 47% connection 9.08Mbps 7.24Mbps 81ms 95.39% mobile subscribers over 18,300 4G Prepaid umnoibqiule 28,336 ( WiniMclAuXd, ianngd H LSTPEA) +, globe employees 95% 74% users base stations base stations 6,864 nationwide 5% Postpaid 29% uae-scCetorivmsem erce Consolidated service revenue ENGAGEMENT SCORE3 Philippine HP Norm 113.7b Global Telecom Comp active Global HP Norm s tyupbescription 18% smh-oCoppmemresrce m doabtsialervbircoea drbeanvdenluinefeix deadta TOTAL CUSTOMER PROFILE 8( 2pt9s in 20%14) 99% responsAe yratlea Norm 55% 38% 40% YoY YoY YoY 2.401m postpaid employee 50.532M prepaid 120% 2,342REACvHoEDl:unteers core niat increase IN 4.318m Broadband training hours 58 schools 40 ngos 15.1B per headcount 16 lgus 4a g geonvcTie. s THE AVERAGE Time 47m filipinos are social media users SPENT daily online 20 GLobal 25 startup companies Filipino Schools on facebook is 5des.k1top2 u shersrs 3mo.b1ile 4us ehrs rs 124,572 kg of 5eW6%as tfer roemcy 2c0le1d4, B32en,0e0f0it Sttinugdents generating 67% below 30 yrs old trained 781 574 jobs Teachers Around Around Enabled communities to generate OF FILIPINOS shuecacltehs-srfeulated top 5 mobile activities 46% 1.75 m 1,000 951consultations GO ONLINE DAILY customers in Paperless Billing sites with green solution through konsultamd in revenue use mobile watch 33% messengers 26% videos 25% suesre vmicaeps 23% gplaamyes c02 reduction from blocked scam/spam use mobile 3.42 hrs/DAY 25% generators in 2015 26.1m messages 21% banking IS SPENT on social media disconnected around 21,000 mobile numbers 1Data on page 6 are lifted from We Are Social's Digital in 2016 Report 2OpenSignal.com and OpenSignal State of LTE Report dated September 2015 3Result from survey conducted by Towers Watson 500 ebitda 17% P 45.8b YoY 4% YoY P 12.7m 1 this is how the digital filipino With a steady growth in subscribers, Globe has innovated globe enables its products and services to fulfill the needs of customers. In 2015, we revolutionized the way the Filipino connects to the world. the filipino MOBILE digital lifestyle 117% PENETRATION 2 119.21m U bsreosa dmboabnilde 4Negtw/orlkteO svepralel edSisgn abl aDsoewndlo aod n nUpeloatdwoPringk rRaelniabkility 4% YoY 47% connection 9.08Mbps 7.24Mbps 81ms 95.39% mobile subscribers over 18,300 4G Prepaid munoibqiule 28,336 W(iniMclAuXd, ianngd H LSTPEA) +, globe employees 95% 74% users base stations base stations 6,864 nationwide 5% Postpaid 29% eua-scCetorivmsem erce Consolidated service revenue ENGAGEMENT SCORE3 Philippine HP Norm 113.7b Global Telecom Comp active Global HP Norm s tyupbescription 18% msh-oCoppmemresrce m doabtsialervbircoaed rbaenvdenliunfeiex deadta TOTAL CUSTOMER PROFILE 8( 2pt9s in 20%14) 99% responsAe yratlea Norm 55% 38% 40% YoY YoY YoY 2.401m postpaid employee 50.532M prepaid 120% 2,342REACvHoEDl:unteers core niat increase IN 4.318m Broadband training hours 58 schools 40 ngos 15.1B per headcount 16 lgus 4a g geonvcTie. s THE AVERAGE Time 47m filipinos are social media users SPENT daily online 20 GLobal 25 startup companies Filipino Schools on facebook is d5es.k1top2 u shersrs 3mo.b1ile 4us ehrs rs 124,572 kg of 5eW6%as tfer roemcy 2c0le1d4, 3B2en,0e0f0it Sttinugdents generating 67% below 30 yrs old trained 781 574 jobs Teachers Around Around Enabled communities to generate OF FILIPINOS shuecacltehs-srfeulated top 5 mobile activities 46% 1.75 m 1,000 951consultations GO ONLINE DAILY customers in Paperless Billing sites with green solution through konsultamd in revenue use mobile watch 33% messengers 26% videos 25% suesre vmicaeps 23% pglaamyes c02 reduction from blocked scam/spam use mobile 3.42 hrs/DAY 25% generators in 2015 26.1m messages 21% banking IS SPENT on social media disconnected around 21,000 mobile numbers 500 ebitda 17% P 45.8b YoY 4% YoY P 12.7m
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