How to Succeed at Interviews How to Succeed at Interviews 3 R D E D I T I O N Dr Rob Yeung howtobooks Published by How To Content, A division of How To Books Ltd, Spring Hill House, Spring Hill Road Begbroke, Oxford OX5 1RX. United Kingdom. Tel: (01865) 375794 Fax: (01865) 379162 [email protected] www.howtobooks.co.uk How To Books greatly reduce the carbon footprint of their books by sourcing their typesetting and printing in the UK. All rights reserved. No part of this work may be reproduced or stored in an information retrieval system (other than for purposes of review) without the express permission of the publisher in writing. The right of Rob Yeung to be identified as author of this work has been asserted by him in accordance with the Copyright, Design and Patents Act 1998 © 2008 Rob Yeung British Library Cataloguing in Publication Data. A catalogue record for this book is available from the British Library. Third edition 2008 First published in electronic form 2008 ISBN: 978 1 84803 279 8 Cover design by Baseline Arts Ltd Produced for How To Books by Deer Park Productions, Tavistock Typeset by Baseline Arts Ltd NOTE: The material contained in this book is set out in good faith for general guidance and no liability can be accepted for loss or expense incurred as a result of relying in particular circumstances on statements made in the book. Laws and regulations are complex and liable to change, and readers should check the current position with the relevant authorities before making personal arrangements. contents About the author VII Preface ix 1 Doing your homework 1 2 Making a strong impact 13 3 Handling nerves and building confidence 31 4 Dealing with commonly-asked questions 39 5 Talking about your personal qualities 69 6 Responding to competency-based questions 91 7 Handling weird, wonderful and wrongful questions 113 8 Answering questions about different stages of your career and life 137 9 Asking the right questions 155 10 Succeeding with psychometric tests, assessment 163 centres and panels 11 Ending on a high note 177 12 Signing on the dotted line 183 appendix 191 index of questions 193 index of questions by topics 197 general index 203 about the author As a business psychologist, Dr Rob Yeung helps both organisations and individuals to achieve their goals. He is frequently asked by organisations to design assessment centres and train their interviewers. He writes the questions for interviewers to ask and tells them the answers they should listen for. He presents numerous television programmes for the BBC including the series How To Get Your Dream Job. As an international speaker, he is in demand to speak on topics such as emotional intelligence, entre preneurship, leadership, and success. To learn more about Rob’s other books or to bring him to your organisation or event, please visit www.robyeung.com. preface I make my living from interviewing candidates. Employers ask me to train their interviewers and to design assessment centres for them. In writing this book, I’m a gamekeeper turned poacher. So trust me when I say that I know the kinds of questions that interviewers are going to ask. You want to succeed at interviews. Perhaps you have a suspicion that you aren’t putting yourself across to the very best of your ability during interviews. Or maybe you haven’t attended an interview for a while and simply want to do some preparation. Whatever your situation, this is the book for you. You know you can do the job – you just need some help in persuading interviewers to give you the chance to prove it. Well, here’s a secret: succeeding at interviews is like succeeding in a game. Yes, an interview is a game. And, like any other game, interviewing has rules. It’s true that some of the rules are unspoken and an interviewer will never tell you to your face that you have broken a rule, but if you break the rules, you will not get offered the job. Follow the rules, and you will get offered the job. It’s that simple. Because the person who gets the job is not always the best person for the job; more often than not, they simply know the most about how to get appointed. I wrote the first edition of this book because I was seeing too many candidates who were just not doing themselves justice. In the second edition, I added more information and detail to help readers cope with the many, many questions that interviewers can sometimes ask. And, with this third edition, I’ve added a lot more information including: (cid:1) several dozen more of the fiendish questions that interviewers can ask, (cid:1) many more sample answers to illustrate how to deal with those tough interview questions on topics ranging from talking about your skills to changing careers, IX