How to Improve Doctor-Patient Connection: Using Psychology to Optimize Healthcare Interactions PDF
Preview How to Improve Doctor-Patient Connection: Using Psychology to Optimize Healthcare Interactions
How to Improve Doctor-Patient Connection Using psychology to optimize healthcare interactions Doctors and patients have a role in connecting with each other. This book integrates the perspective of a doctor and the view from the patient side, focusing on the use of cognitive habits of observing, listen ing, and emotional logic toward the goal of good medicine for every patient who needs it. The book is easy to read with clear divisions; gray pages have supplemental information, and black pages have practical applications that can be used in daily life to form strong habits that can be applied to healthcare encounters. Carefully learning to habitually use your perceptions to monitor the right data, make accurate decisions, and deliver precise messages will improve doctor-patient connection. Christine J. Ko, MD is a Professor of Dermatolo gy and Pathology at Yale University. She studied at Princeton University and New York University School of Medicine. She has published extensively in aca demic journals. First published 2022 by Routledge 605 Third Avenue, New York, NY 10158 and by Routledge 2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Routledge is an imprint of the Taylor & Francis Group, an infor ma business © 2022 Christine Ko The right of Christine Ko to be identified as author of this work has been asserted by her in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, me chanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trade marks or registered trademarks, and are used only for identifi cation and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data A catalog record for this title has been requested ISBN: 978-0-367-76945-1 (hbk) ISBN: 978-0-367-76947-5 (pbk) ISBN: 978-1-003-16906-2 (ebk) DOI: 10.4324/9781003169062 Publisher’s note: This book has been prepared from cam era-ready copy provided by the authors. Typeset in Myriad Pro by Saheran Shoukat To Susan umuntu ngumuntu ngabantu i ACKNOWLEDGEMENTS Thank you to Lucy Kennedy and her team at Routledge and Taylor & Francis (including Matthew Bickerton and Danielle Dyal) for believing in this book. Many thanks to all the readers who were willing to look at multiple different drafts, including Susan Ko, PhD, David Caruso, PhD, Adam M Grant, PhD, William Vance, PhD, Pat Croskerry, MD PhD, Mark Abdelmalek, MD, Carly B. Dierkhising, PhD, Saeromi Kim, PhD, Belinda Tan, MD PhD, Jennifer McNiff, MD, J. Thomas Roland Jr, MD, Saul Weiner, MD, Neil Prose, MD, Flo Selfman, Joe Rusko, Victor Montori, MD, Randi Epstein, MD MPH, Anna Reisman, MD, Janice Harper, PhD, Janet Hafler, PhD, and Lisa Tener. Special mention to Susan Ko, PhD, who willingly read more drafts than anyone can imagine; and David Caruso, PhD, who graced me with his expertise in emotional intelligence with wonderful suggestions, edits, and comments for multiple chapters and particularly Chapters 9 and 10. Any errors or omissions are solely my responsibility. I also give credit to Sammy Oh, Saheran Shoukat, Dylan Whang, and Owen Whang for their wonderful iii design abilities, opinions, and advice. Bringing a book to publication requires support, and these individuals provided much needed encouragement along the way, including Julie Silver, MD, Zoe Chance, Suzanne Staszak-Silva, Andrew Kinney, Jennifer Chen Tran, and Yasmine Ali, MD. Learning to be a good doctor is a work-in progress for me, and deep appreciation to all of my patients, my teachers, and mentors; some of the latter are mentioned by name in the text, with their permission; others are not but are no less important, including Richard Edelson, MD, David Leffell, MD, Leonard Milstone, MD, Antonio Subtil Deoliveira, MD, MBA, Scott Binder, MD, Gary Cole, MD, Edward Jeffes III, MD, PhD, Vandana Nanda, MD, Kenneth Linden, MD, PhD, M. Joy Rico, MD, and Robert Modlin, MD. Last but not least, thank you to my family and especially my two children, who teach me every day about what can be possible. iv Table of Contents Introduction 1 Learning from Failure: My own experience of doctor- patient connection 1 21 A Doctor’s Doctor: Showing humanity 2 Metacognition: Thinking 53 about what you do in healthcare interactions 3 83 Diagnosis and Cognitive Bias: How your thinking can lead to error in healthcare interactions 4 Doctor-Patient Connection: 103 Thinking about how doctors and patients communicate 5 Visual Perception: Form an 125 observing habit by thinking about what you see, fast and slow 6 Visual Data for Optimizing 149 Healthcare Interactions vi 7 Auditory Perception: Form a 167 listening habit by thinking about what you hear, fast and slow 8 Auditory Data for Optimizing 187 Healthcare Interactions 9 Emotion Perception: Form a 209 habit of emotional logic by thinking about what you feel, fast and slow 10 Emotion Data for Optimizing 239 Healthcare Interactions 11 The Interplay of What You Feel, 257 Hear, and See Appendix 269 Index 285 vii
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