How to Coach Your Team: Release Team Potential and Hit Peak Performance

313 Pages·2016·4.474 MB·English

by  Jones, Pam;Jowitt, Angela;Holton, Viki

H
Pam Jones is a Director of The best teams buzz with energy and produce O HOW TO Team coaching has been
Open Programs at Ashridge outstanding results. W proven to:
Executive Education, Hult
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But how do you create a top performing team? O
International Business School • Increase creativity

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and professor of practice in The answer? Team coaching! O COACH
• Facilitate more effective
academic leadership. A
C decision making
In your role as ‘manager as coach’, you can not only unlock H
Viki Holton is Senior the innate strengths of your people, but also help them to Y • Stimulate greater
YOUR TEAM
O
Research Executive at help each other. engagement and
U
Ashridge Executive Education, R motivation
This highly practical book gives you the clear steps and
Hult International Business T
advice you need to enhance your team through coaching. E • Improve relationships
School. She is a Member A
Based on cutting edge research, but presented in a M Release team potential
of the British Psychological
• Enhance productivity
How to Coach Your Team
quick-to-action framework, is
Society and an editorial
and performance
your roadmap to managing happy and productive people. and hit peak performance
board member of Career
P
Development International. A
M
This book, written by leading

J
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“ Read this book and bring out the best in your team experts at Ashridge Business
Angela Jowitt is Founder N
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– it’s full of practical tips, examples and activities.” S School, will give you the tools
and Director of Dolphin Team
,
V you need to take your team’s
Development Ltd, and an
I
ANGELA XU, EXECUTIVE VICE PRESIDENT, K
performance to the next level
Associate Faculty Member at I
EMPLOYEE DEVELOPMENT, HULT INTERNATIONAL BUSINESS SCHOOL H
O – and have fun doing it!
Ashridge Executive Education,
L
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Hult International Business O
N
School. “ This book is a lifesaver to everyone out there who wants to
A
run high performing teams. A must read.” N
D

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NICK FOX, EXECUTIVE DIRECTOR, BMI HEALTHCARE N
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A

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£19.99
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ISBN 97B8U-1S-IN29E2S-S07796-3 IT
T
ISBN 978-1-292-07796-3
Cover design:
Rob Day
Cover image:
Visit our website at Getty Images: Visit our website at
www.pearson-books.com nathaphat 9 781292 077963 www.pearson-books.com
9 781292 077963 PAM JONES, VIKI HOLTON AND ANGELA JOWITT
P_T_234x156_FLAPS.indd 1 08/07/2016 14:34
(For long subject titles reduce font size to fi t width of barcode, i.e. PERSONAL DEVELOPMENT)
Praise for How to Coach
Your Team
“
We all want to work with exciting, stimulating and successful
teams. This easy-to-digest book delivers practical tools and guidance on
how to coach your teams and unlock great performance.’

Frank richardson, GrouP hr director, sPirax sarco enGineerinG Plc
“
Ever wished for an extra four hours a day and some super-human
powers? This book will offer an alternative to help you deliver it all and
even more – with your team!’

tatiana Matveeva, leadershiP develoPMent director, JaPan tobacco
international
“
Read this book and bring out the best in your team – it’s full of
practical tips, examples and activities.’
anGela xu, executive vice President, recruitMent and eMPloyee
develoPMent, hult international business school
“
Teamwork in a hospital is essential as it improves outcomes
and can even help save lives! This book is a ‘lifesaver’ to everyone out
there who wants to run high-performing teams, a must-read!’

nick Fox, executive director, bMi healthcare
A01_JONE7963_01_SE_FM.indd 1 6/28/16 5:18 PM
A01_JONE7963_01_SE_FM.indd 2 6/28/16 5:18 PM
how to coach
your team
Release team potential and
hit peak performance
Pam Jones, viki holton and
angela Jowitt
A01_JONE7963_01_SE_FM.indd 3 6/28/16 5:18 PM
Pearson education liMited
Edinburgh Gate
Harlow CM20 2JE
United Kingdom
Tel: [phone]
Web: www.pearson.com/uk
First published 2016 (print and electronic)
© Pearson Education Limited 2016 (print and electronic)
The rights of Pam Jones, Angela Jowitt and Viki Holton to be identified as authors of this
work have been asserted by them in accordance with the Copyright, Designs and Patents
Act 1988.
The print publication is protected by copyright. Prior to any prohibited reproduction,
storage in a retrieval system, distribution or transmission in any form or by any means,
electronic, mechanical, recording or otherwise, permission should be obtained from
the publisher or, where applicable, a licence permitting restricted copying in the United
Kingdom should be obtained from the Copyright Licensing Agency Ltd, Barnard’s Inn, 86
Fetter Lane, London EC4A 1EN.
The ePublication is protected by copyright and must not be copied, reproduced,
transferred, distributed, leased, licensed or publicly performed or used in any way except
as specifically permitted in writing by the publishers, as allowed under the terms and
conditions under which it was purchased, or as strictly permitted by applicable copyright
law. Any unauthorised distribution or use of this text may be a direct infringement of the
authors’ and the publisher’s rights and those responsible may be liable in law accordingly.
ISBN: 978-1-292-07796-3 (print)
978-1-292-07798-7 (PDF)
978-1-292-07799-4 (ePub)
British Library Cataloguing-in-Publication Data
A catalogue record for the print edition is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record for the print edition is available from the Library of Congress
10 9 8 7 6 5 4 3 2 1
20 19 18 17 16
Cover design: Rob Day
Cover image: Getty Images: nathaphat
Print edition typeset in 9.25/14pt Frutiger LT Com by SPi Global
Print edition printed by Ashford Colour Press Ltd, Gosport
NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION
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contents
About the authors vii
Publisher’s acknowledgements ix
Authors’ acknowledgements x
Introduction xi
How to use this book xix
Part 1 team coaching essentials
2
1 Your role 5
2 Developing your skills 21
3 Coaching your team 32
4 Understanding your team 44
5 Mapping your team 61
6 Getting started 73
Part 2 achieving game-changing results
90
Focus on outcomes 92
7 Purpose, goals and roles 94
8 Managing performance 105
9 Collaborating with others 118
10 Working with change 128
Review: Focus on outcomes 140
Focus on people 143
11 Building engagement 145
12 Resilience-proofing your team 156
13 Developing trust 168
14 Developing team potential 179
Review: Focus on people 194
Focus on communication 197
15 Positive conversations 199
v
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16 Holding great meetings 211
17 Virtual and cross-cultural teams 223
18 Creating your communication plan 237
Review: Focus on communication 249
Part 3 Pulling it all together: a compact guide
for everyday coaching situations
252
19 10 common team challenges 254
20 Frequently asked questions (FAQs) 267
21 Getting support and developing your skills 272
Conclusion: Achieving game-changing results 278
References 279
Recommended resources 285
Index 286
vi CONTENTS
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about the authors
Pam Jones
Pam has over 20 years’ experience designing, developing
and delivering leadership programs, and coaching
managers. She is Director of open programs at Ashridge
Executive Education, Hult International Business School,
and professor of practice in academic leadership. She
consults internationally with a range of organisations
and has worked with HSBC based in Hong Kong and
Monash Mount Elisa Business School in Australia.
Pam’s passion is helping managers to develop their leadership potential and
helping teams to enhance their performance. She has published five books
including Managing for Performance and The Performance Management
Pocketbook.
viki holton
Viki is Senior Research Fellow at Ashridge Executive
Education, Hult International Business School. Over the
last 20 years she has been involved in a number of major
research projects including women as leaders, diversity,
motivation and team development. For a number of
years she was a member of the Ashridge Centre for
Business and Society and closely involved in the early
development of the European Women’s Management
Development Network.
Viki regularly presents at conferences internationally. Her publications include
Ashridge Research Reports such as ‘Teams: Succeeding in Complexity’, with Pam
Jones, and a recent book, How to Thrive and Survive as a Working Woman: The
Coach Yourself Toolkit.
vii
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angela Jowitt
Angela is Founder and Director of Dolphin Team
Development Ltd, and an Associate Faculty Member
at Ashridge Executive Education, Hult International
Business School.
For over a decade, Angela has worked extensively
with teams from all sectors both nationally and
internationally. Her research is in the field of
experiential and holistic approaches to learning.
Out of this research, she has created a coaching
framework which encourages a balanced approach between thinking, feeling
and doing.
Angela has published several articles for academic and trade press on the
subject of team development, as well as authoring a chapter for a recently
published book, Management Development that Works.
viii
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Publisher’s
acknowledgements
We are grateful to the following for permission to reproduce copyright material:
Figures
Figure 7.2 adapted from Exhibit from “Alchemy of Growth”, 2000, McKinsey
& Company, www.mckinsey.com. Copyright © 2015 McKinsey & Company.
All rights reserved. Reprinted by permission; Figure 10.1 reprinted with the
permission of Scribner, a Division of Simon & Schuster, Inc., from ON DEATH AND
DYING by Dr Elisabeth Kübler-Ross. Copyright © 1969 by Elisabeth Kübler-Ross;
copyright renewed © 1997 by Elisabeth Kübler-Ross. All rights reserved.
tables
Table 11.1 adapted from 5 Steps to Creating Employee Engagement, George,
M. (2013), Appirio, https://appirio.com/cloud-powered-blog/5-steps-to-creating-
employee-engagement
ix
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