How to Cheat at Administering Office Communications Server 2007

482 Pages·2008·10.23 MB·English

by  Anthony Piltzecker

Anthony Piltzecker
Technical Editor
Rand Morimoto
former Cyber-Security Adviser to the White House
Ron Barrett Mohan Krishnamurthy
Rabon Bussey Matt McGillen
Adam Gent Paul Summitt
Dustin Hannifi n
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How to Cheat at Administering Offi ce Communications Server 2007
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ISBN 13: 978-1-59749-212-6
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Technical Editor and Lead Author
Anthony Piltzecker (CISSP, MCSE, CCNA, CCVP, Check Point CCSA, Citrix CCA),
author and technical editor of Syngress Publishing’s MCSE Exam 70-296 Study Guide
and DVD Training System, is a Consulting Engineer for Networked Information Systems
in Woburn, MA. He also contributed to How to Cheat at Managing Microsoft Operations
Manager 2005 (Syngress, ISBN: 1597492515).
Tony’s specialties include network security design, Microsoft operating system
and applications architecture, as well as Cisco IP Telephony implementations. Tony’s
background includes positions as IT Manager for SynQor Inc.; Network Architect for
Planning Systems, Inc.; and Senior Networking Consultant with Integrated Information
Systems. Along with his various certifi cations, Tony holds a bachelor’s degree in Business
Administration. Tony currently resides in Leominster, MA, with his wife, Melanie, and
his daughters, Kaitlyn and Noelle.
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Contributing Authors
Ron Barrett (MCP, CCNA, Citrix CCA) is a technology professional/
author specializing in network infrastructure and emerging technologies.
For the past nine years he has worked in various capacities for several major
fi nancial fi rms and dot-coms. Ron has also worked as a technical author the
last seven years while holding the post of IT director for a fi nancial services
fi rm in Manhattan, NY. He also has been a member of CPAmerica for the
past four years, holding the posts of vice-chairman and chairman of the
Technology Executive Committee. Now turning his attention full-time to
writing and technical education, he is currently developing training clips
for ClipTraning.com. Ron is the coauthor of the newly released Administrator’s
Guide to Microsoft Offi ce Servers 2007 (Sams, 2007).
“I would like to thank my wife, Alicia, and my children, Ronald and
Emma, for all their support and patience.”
Rabon Bussey (MCSE, CCNA, Citrix CCA) is a practice leader for NWN,
a Microsoft Gold and a Microsoft Voice Partner headquartered in Waltham, MA.
NWN Corporation provides clients with a complete range of networking
services and solutions. NWN brings its clients the premier products in
the industry, tailored to their specifi c needs and situations. Rabon is a key
contributor to the business and practice development. Rabon has more than
20 years’ experience in the industry, and his focus is currently on unifi ed
communication.
Rabon currently offers strategic consulting to NWN clients based in the
Carolinas. He resides in Greensboro, NC, with his wife, Caryn, and three girls.
Adam Gent (MCSE: Messaging & Security, MCTS: LCS, Security+) is
a technical consultant with Datapulse Ltd. Datapulse is a Nortel Developer
Partner specializing in attendant consoles, call billing applications, and
value-add applications for Offi ce Communications Server (OCS). Adam works
with the company’s Product Group to architect and manage products that
relate to OCS. He also works with customers consulting on the deployment
of OCS within enterprises.
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Adam holds a bachelor’s degree in computer science from Cardiff
University and is a member of the British Computer Society.
Dustin Hannifi n (Microsoft MVP – Offi ce SharePoint Server) is a
systems administrator with Crowe Chizek and Company LLC. Crowe
(www.crowechizek.com) is one of the nation’s leading public accounting and
consulting fi rms. Under its core purpose of “Building Value with Values®,”
Crowe assists both public and private companies in reaching their goals
through services ranging from assurance and fi nancial advisory to performance,
risk, and tax consulting. Dustin currently works in Crowe’s Information
Services delivery unit, where he plays a key role in maintaining and supporting
Crowe’s internal information technology (IT) infrastructure. His expertise
resides in various Microsoft products, including Offi ce SharePoint Server,
System Center Operations Manager, Active Directory, IIS, and Offi ce
Communications Server. Dustin holds a bachelor’s degree from Tennessee
Technological University and is a founding member of the Michiana IT
Professionals Users Group. He regularly contributes to various blogs and
newsgroups. Dustin, a Tennessee native, currently resides in South Bend, IN.
Mohan Krishnamurthy Madwachar (MCSE, MCNE) is the GM –
Network Security, Almoayed Group, Bahrain. Mohan is a key contributor
to Almoayed Group’s Projects Division and plays an important role in the
organization’s Network Security initiatives. Mohan comes from a strong
networking, security, and training background. His tenure with companies
such as Schlumberger Omnes and Secure Network Solutions India adds to
his experience and expertise in implementing large and complex network
and security projects.
Mohan holds leading IT industry standard and vendor certifi cations in
systems, networking, and security. He is a member of the IEEE and PMI.
Mohan would like to dedicate his contributions to this book to his projects
team colleagues: Nogen, Chamikar, Saurabh, Ramkumar, and Sachin.
Mohan has coauthored three books: Designing & Building Enterprise
DMZs (ISBN: 1597491004), Confi guring Juniper Networks NetScreen & SSG
Firewalls (ISBN: 1597491187), and How to Cheat at Securing Linux
(ISBN: 1597492078) published by Syngress. He also writes in newspaper
columns on various subjects and has contributed to leading content
companies as a technical writer and a subject matter expert.
vii
Matt McGillen (MCSE, MCP+I) is a solution architect with PointBridge.
He has more than 10 years of IT consulting experience in government,
legal, fi nancial, and healthcare sectors. He is currently focused on designing
and developing unifi ed messaging and unifi ed communications solutions
for complex business environments. Past projects have included extensive
work with Cisco IP Telephony, Cisco Contact Centers, and the entire
Microsoft Unifi ed Communications stack.
Matt holds a bachelor’s degree from the University of Illinois and resides
in Oak Park, IL, with his wife and three children. He blogs about unifi ed
communications at https://blogs.pointbridge.com/Blogs/mcgillen_matt/
default.aspx.
Rand Morimoto (Ph.D., MCSE, Microsoft MVP) has been in the computer
industry for more than 30 years and is an internationally known expert in
Windows networking, Microsoft Exchange messaging, Offi ce Communications
Server unifi ed communications, and SharePoint collaboration. Dr. Morimoto
speaks at more than 50 conferences and conventions around the world
and writes several best-selling books each year on Microsoft networking
technologies. Rand is currently the president of Convergent Computing,
an IT consulting fi rm in the San Francisco Bay Area that he founded more
than 20 years ago that has 60+ consultants designing, implementing, and
supporting Microsoft technologies for some of the largest organizations
in the world. Dr. Morimoto is the former Cyber-Security adviser to the
White House and is currently a Regent for St. Mary’s College. He also is a
board member for the Chabot Space and Science Center and the Institute
of International Education.
Paul Summitt (MCSE, CCNA, MCP+I, MCP) holds a master’s degree
in mass communication. Paul has served as a network, an Exchange, and a
database administrator, as well as a Web and application developer. Paul has
written on virtual reality and Web development and has served as technical
editor for several books on Microsoft technologies. Paul lives in Columbia,
MO, with his life and writing partner, Mary.
viii
Contents
Chapter 1 Unifi ed Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
History of Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Software Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
IP Communication: How It Works and Why
It’s Revolutionizing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Switching in the Voice World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IM and Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Presence in Other Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Microsoft and Unifi ed Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Exchange 2000 and IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
LCS 2003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LCS 2005. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Secure IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Public IM Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Archiving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exchange Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
PBX Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Exchange 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Solutions Fast Track . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 2 Microsoft Offi ce Communications Server 2007 . . . . . . . . . . . . . .25
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
What’s New in OCS 2007? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
On-Premises Web Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Group IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Audio and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enterprise Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Microsoft RoundTable Communications and Archival System . . . . . . . . . 31
Enhanced Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Federation Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
ix