Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism Environment

519 Pages·2022·46.378 MB·English

by  Darrell Clifton

HOSPITALITY SECURITY
Hospitality Security: Managing Security in Today’s Hotel, Nightlife, Entertainment, and Tourism
Environment, Second Edition provides experience- based, proven methods for preventing
and resolving the challenges faced by today’s hospitality security staff and leadership.
The lodging component of a hospitality environment creates challenges to the security
professional by its complex set of assets and amenities—e specially when combined with
gaming environments. Whether the reader is establishing, or improving, a professional,
proactive proprietary security force, or the manager of a boutique hotel, the practical
methods described herein are applicable to everyone. Author Darrell Clifton takes the
reader through a logical and methodical process to first evaluate what risks are inherent
to hospitality environments, how to assess those risks through threat and vulnerability
assessments and methods to mitigate, eliminate, or transfer them.
The book stresses the importance of prevention and investigation into the root causes of
incidents as a tool for avoiding future undesirable events. This is especially important in
that each registered guest brings with them their own unique set of circumstances, family
values, problems, and social issues. The security function must operate to protect their
individual rights, their right to privacy, and their desire to enjoy the facilities they are
patronizing while contributing to the revenue stream. This must be balanced with the
obligation, or duty, to provide reasonable care from foreseeable harm by the hotel to avoid
incidents and litigation. Clifton, an experienced industry veteran, clearly establishes and
identifies practical, reasonable, and cost- effective ways to accomplish this balancing of
guest enjoyment with guest protection.
This new edition includes expanded content on premises liability, security force behavioral
recognition, workplace violence, active shooter scenarios, evacuation planning, social
media and guest reviews, and hotel scams. Additional coverage on nightclubs and bars
has been added including four entirely new chapters on specialized security for events and
venues, crime prevention through environmental design (CPTED), advances in technology,
and industry trends for the gaming and hospitality sector.
Ideal for novices and veterans alike, Hospitality Security, Second Edition is an accessible,
reader- friendly reference that enables security directors to evaluate what risks are inherent
to hospitality environments, to analyze those risks through threat and vulnerability
assessments, and to develop methods to mitigate or eliminate them— all the while keeping
customers and personnel safe and improving the bottom line.

HOSPITALITY

SECURITY
Managing Security in Today’s Hotel, Nightlife,
Entertainment, and Tourism Environment
Second Edition
Darrell Clifton
Cover Image: Top left, Maksym Fesenko/Shutterstock; top right, sixninepixels/Shutterstock; bottom left,
dwphotos/Shutterstock; bottom center, one photo/Shutterstock; bottom right, diy13/Shutterstock.
Second edition published 2023
by CRC Press
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and by CRC Press
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CRC Press is an imprint of Taylor & Francis Group, LLC
© 2023 Taylor & Francis Group, LLC
First edition published by CRC Press 2019
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ISBN: 978- 0- 367- 48005- 9 (hbk)
ISBN: 978- 0- 367- 48018- 9 (pbk)
ISBN: 978- 1- 003- 03764- 4 (ebk)
DOI: 10.4324/ b23281
Typeset in Palatino
by Newgen Publishing UK
Dedicated to the victims, survivors, families, and responders to the Las Vegas
shooting on October 1st, 2017. May they rest in peace or find their peace.

CONTENTS
Preface xxix
Prologue xxxi
About the Author xxxiii
What’s with the Pineapple? xxxv
1 Risk Assessment 1
Premises Liability and the Risk Assessment 1
External Risk Assessment 1
Internal Risk Assessment 2
Step 1— Divide the Property 3
Step 2— List Threats 3
Step 3— Severity 4
Step 4— Probability 4
Gathering Local Crime Data 4
Police Data and Statistics 6
Compiling Local Crime Data 7
Gathering Proprietary Incident Data 8
Gathering Market Incident Data 8
Determining Likelihood 8
Determining Risk 9
Foreseeability 10
Notice 11
Managing Foreseeability 12
Managing Risk 13
The Living Document 13
Talking Risk 14
What Does Risk Have to Do with Security? 15
Reacting to Risk 16
Pre- emptive Risk Assessments 17
Managing Threats 17
Many of the Questions that Came from Media and Others after
October 1 19
vii
CoNTENTS
Reasonable Steps 19
Security Plan 20
Crime Prevention 21
The Crime Triangle 21
The Physical Protection System 21
What Is a Plan? 22
Accident/ Incident Prevention 23
Decisions 24
Building the Plan 24
Outlining the Plan 26
Organization 28
Job Description 30
Policies and Procedures 31
Overall Property 32
Specific Areas 33
Incident Action Plan 33
Summary 34
2 Policies and Procedures 37
Hierarchy of Rules 37
Regulations, Standards, and Other Legal Mumbo Jumbo 37
Elements 40
Codes 42
Standards 43
Guidelines 43
Best Practices 43
Company Policies 44
Types of Manuals 44
Policy vs. Procedure 44
Company Manual 45
Security Manual 46
Training Manual 47
Building Your Manual 47
Foreword 47
Department Policies— Section 1 48
Organization— Section 2 48
Employee Policies— Section 3 49
Posts/ Patrol Areas— Section 4 49
viii
CoNTENTS
Systems/ Procedures— Section 5 50
Crimes and House Policies— Section 6 50
Arrests 50
Emergency Procedures— Section 7 50
Incident Response— Section 8 51
Documentation— Section 9 51
Writing the Manual 51
Other Sources 52
Delegation 53
Compiling 54
Updates 54
Summary 54
Emergency Manual 55
Hazards and Threats 55
Starting the Emergency Manual 56
Testing the Manual 56
Incident Action Plan 56
3 Training 59
Making the Case for Training 59
Ability 59
Consistency 60
Liability 61
Funding Training 62
Guest Safety 62
Liability 63
Training Culture 63
Training Manager 64
Unique Classes 64
Include Everyone in the Process 64
Continue the Training from Day One until the End of Time 65
Quality In Is Quality Out 65
Consistency 66
Training Program 67
Training Components 67
Classroom 67
Training Objective 68
Basic Laws 69
ix