Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results PDF
Preview Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results
HIDDEN DYNAMICS How Emotions Affect Business Performance & How You Can Harness Their Power for Positive Results Faith Ralston, Ph.D. American Management Association New York ·Atlanta · Boston · Chicago · Kansas City · San Francisco · Washington,D.C Brussels · Mexico City · Tokyo · Toronto Hidden Dynamics : How Emotions Affect title: Business Performance & How You Can Harness Their Power for Positive Results author: Ralston, Faith. publisher: AMACOM Books isbn10 | asin: 0814402720 print isbn13: 9780814402726 ebook isbn13: 9780585026039 language: English Management--Psychological aspects-- Problems, exercises, etc, Personnel subject management--Psychological aspects-- Problems, exercises, etc. publication date: 1995 lcc: HD30.413.R35 1995eb ddc: 658.3/001/9 Management--Psychological aspects-- Problems, exercises, etc, Personnel subject: management--Psychological aspects-- Problems, exercises, etc. This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Ralston, Faith. Hidden dynamics: how emotions affect business performance & how you can harness their power for positive results / Faith Ralston. p. cm. Includes bibliographical references and index. ISBN 0-8144-0272-0 1. ManagementPsychological aspectsProblems, exercises, etc. 2. Personnel managementPsychological aspectsProblems, exercises, etc. I. Title. HD30.413.R35 1995 658.3'001'9dc20 95-3940 CIP © 1995 Faith Ralston. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 To my father, who was a minister, and my dad, who was a man Page vii Contents List of Action Exercises ix Acknowledgments xi Preface xiii 1. Rewriting the Corporate Contract 1 2. Facts About Feelings 15 3. Don't Rock the Boat 33 4. Hidden Agendas in Business Decisions 51 5. Hot Buttons That Trigger Conflicts 65 6. Corporate Craziness 85 7. The Changing Relationship Between Managers and Employees 101 8. Aligning Organizational Needs and Individual Talents 121 9. Gaining Commitment to Change 139 10. Revitalizing the Manager's Role 155 Index 171 Page ix List of Action Exercises Chapter 1 Exercise 1: Clarifying Beliefs About Feelings Exercise 2: Recognizing Changes in Business Behaviors and Attitudes Exercise 3: Taking Action to Build Community Chapter 2 Exercise 1: Clarifying Your Real Feelings Exercise 2: Discovering What Others See When You're Upset Exercise 3: Becoming Aware of Your Beliefs About Anger Exercise 4: Learning to Listen Chapter 3 Exercise 1: Learning From MistakesLevel One Exercise 2: Learning From MistakesLevel Two Exercise 3: Unearthing Solutions to Workplace Problems Chapter 4 Exercise 1: Addressing Hidden Agendas Exercise 2: Unraveling Entangled Decision Making Page x Chapter 5 Exercise 1: Identifying Hot Buttons Exercise 2: Defusing Hot Buttons Exercise 3: Accepting Responsibility for Your Own Life Chapter 6 Exercise 1: Identifying Symptoms of Corporate Craziness Exercise 2: Defining Workplace Values Exercise 3: Improving Work Relationships Chapter 7 Exercise 1: Identifying Changes in Roles and Expectations Exercise 2: Understanding the Dynamics of Manager/ Employee Relationships Chapter 8 Exercise 1: Making Career Changes Exercise 2: Finding Your Joy Exercise 3: Supporting Career Development Chapter 9 Exercise 1: Troubleshooting When Change Is Failing Exercise 2: Dealing With Change Chapter 10 Exercise 1: Clarifying the Manager's Role Exercise 2: Receiving Feedback on Management Style Exercise 3: Practicing Facilitation Skills Exercise 4: Applying Facilitation Skills Page xi Acknowledgments I am grateful to the following individuals for their trust, encouragement, and enthusiasm as I wrote this book: Janice Siedsma Kennedy, for being my highest jumping cheerleader Elleva Joy McDonald, for teaching me what I know about emotions Bill Herbst, without whose help I could not have launched this project My children, David, Andrew, Stuart, and Peter Ralston, who encouraged me and stayed out of my way as I worked at the kitchen table Cherokee Rose, who led the way by believing in her own abilities Ruth and Bill Bostock, my aunt and uncle, who have loved me unconditionally since the moment I was born Jill Konrath, my friend and colleague, who guided me to AMA and taught me how to sell John Macdonald, a friend and mentor who is always there for me at precisely the right moment Adrienne Hickey, my editor, who saw the value in what I was writing and helped me refine it Martin Marinaro, who delighted in my progress and success every step of the way Joanie, Chuck, and Bass Bay Resort, whose nurturing quiet supported me as I wrote
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