Health Care Communication Using Personality Type PDF
Preview Health Care Communication Using Personality Type
Health Care Communication Using Personality Type The importance of effective communication in health care, both with patients and with other professionals, has long been acknowledged. However, most models assume that the people with whom we communicate will react in the same way – what works for one person will be equally good for another. In Health Care Communication Using Personality Type, Judy Allen and Susan A. Brock challenge this assumption. This ground-breaking book draws upon research data and examples from everyday health care situations to demonstrate that the behavior differences we all experience in others actually fit within a readily understandable framework (based on the Myers- Briggs Type Indicator®). Using this knowledge, health professionals can learn to vary the way in which they approach patients and colleagues, to break bad news more effectively and to encourage clients to follow clinical advice. Judy Allen MA RGN is a researcher and consultant working with the Myers-Briggs Type Indicator in health care, with a special interest in oncology and palliative care. Susan A. Brock Ph.D. is an organizational consultant and licensed psychologist. She has researched, designed and written programs based on the Myers-Briggs Type Indicator, entitled FLEX Selling®, FLEX Talk® and FLEX Care®. Health Care Communication Using Personality Type Patients are different! Judy Allen and Susan A. Brock London and Philadelphia First published 2000 by Routledge 11 New Fetter Lane, London EC4P 4EE Simultaneously published in the USA and Canada by Taylor & Francis Inc. 325 Chestnut Street, 8th Floor, Philadelphia, PA 19106 Routledge is an imprint of the Taylor & Francis Group This edition published in the Taylor & Francis e-Library, 2002. © 2000 Judy Allen and Susan A. Brock All rights reserved. No part of this book may be reprinted or reproduced or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data Allen, Judy, 1947– Health Care communication using personality type: patients are different!/Judy Allen and Susan A. Brock. p. cm. Includes bibliographical references and index. ISBN 0–415–21373–8 (hb)—ISBN 0–415–21374–6 (pbk.) 1. Medical personnel and patient. 2. Patients—Psychology. 3. Myers-Briggs Type Indicator. I. Brock, Susan A., 1947– II. Title. R727.3.A44 2000 610.69´6—dc21 99–055354 ISBN 0–415–21373–8 (hbk) ISBN 0–415–21374–6 (pbk) ISBN 0-203-13024-3 Master e-book ISBN ISBN 0-203-21928-7 (Glassbook Format) Contents List of illustrations vi Preface vii Acknowledgements ix 1 Communication, health care and the perspective of type: introducing the theory 1 2 Introducing FLEX Care 29 3 Seeing type preference in action: how can I use this framework as I work in my setting? 48 4 Using a knowledge of psychological type when breaking bad news 77 5 Adherence – encouraging patients to follow clinical advice 100 6 Working together 110 7 Type – a tool for personal and professional development 146 8 Creating committed action 181 9 Next steps 197 Appendix 204 Bibliography 207 Index 209 Illustrations Tables 1.1 The Four-Part Framework 10 1.2 The Myers-Briggs type table 24 1.3 Characteristics frequently associated with each type 26 2.1 Effects of combinations of Perception and Judgment 34 2.2 The cognitive core 37 2.3 “To dos” for type modes in health care settings 46 3.1 Identifying behavior cues – what will I see? 51 7.1 Hierarchy of functions for each MBTI type 164 7.2 Behaviors typically expressed in “grip” situations 175 Figures 2.1 Type and the stages of creating commitment 31 8.1 The Möbius strip 182 8.2 The Mobius Model: creating committed action 183 Preface We see this work as an opportunity to break new ground. In Health Care Communication Using Personality Type we combine a well-researched and respected framework for understanding normal differences in people with the practical need for interacting success-fully with patients and others in a health care setting. Our backgrounds and interests dovetail in this practical collaboration. Brock’s background is as an organizational psychologist, bringing applied psychology and its tools to management and organizational development. Her work over the past twenty-five years has focused on taking the knowledge of psychology and applying it to how people can successfully lead businesses, interact in teams, structure their organizations and teach others. She has worked in corporate settings and in higher education, including medical education, and has consulted internationally over the past fifteen years. Introduced to type preference and the Myers-Briggs Type Indicator® in 1979, she developed applications of the framework to practical influencing and sales. It was the training materials of FLEX Talk® and FLEX Selling® and the booklet Using Type in Selling that drew Allen to propose the current work. Allen’s background of thirty years in public and private health care gives her a well-rounded view of what practitioners face. In addition to early years as a practitioner working in both hospitals and the community, she has served as a nurse educator on a regional and national level. During that time, she has developed a particular interest in working with those professionals who provide specialist services in the fields of oncology and palliative care. She has also worked extensively in medically-based research. As a Myers-Briggs practitioner she has worked extensively in the area of communication training and has published a number of relevant papers reflecting this experience. Against this background, Allen recognized that a major contribution could be made by applying the framework of type viii Preface preference, and Brock’s prior work in particular, to health care communication. In addition to this book this recognition led to the development of FLEX Care®. Over the last ten years, models of patient listening and communication have proliferated. They have raised consciousness about the importance and difficulty of communicating not only with patients but also within the health care team. However, these models appear to assume that all recipients are “the same” – what will work for one person will work for another. As practitioners, we know that this is not the case. Successful practitioners naturally vary their approach. As health care continues to increase in complexity, patients gain in sophistication and effective cross-discipline interaction becomes even more demanding, a straightforward, reliable framework for understanding differences with patients, families and co-workers is indispensable. This book is written to answer that need. Acknowledgements We would like to extend our thanks to: The individuals who filled out the questionnaires and those who were interviewed or involved in pilot FLEX Care® workshops. We would also like to extend a special acknowledgement to Angela Nelson for her assistance in translating from one computer system to another, her complementary type perspective, and her support throughout the preparation of the manuscript.
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