Head & Heart Management: Managing attitudes, beliefs, behaviors and emotions at work PDF
Preview Head & Heart Management: Managing attitudes, beliefs, behaviors and emotions at work
HEAD & HEART MANAGEMENT Also by Adrian Furnham Management and Myths The People Business Management Mumbo-Jumbo The Dark Side of Behaviour at Work(with John Taylor) Learning at Work(with John Taylor) HEAD & HEART MANAGEMENT Managing attitudes, beliefs, behaviors and emotions at work Adrian Furnham © Adrian Furnham 2008 All rights reserved.No reproduction,copy or transmission of this publication may be made without written permission. No paragraph of this publication may be reproduced,copied or transmitted save with written permission or in accordance with the provisions of the Copyright,Designs and Patents Act 1988,or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road,London W1T 4LP. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright,Designs and Patents Act 1988. First published 2008 by PALGRAVE MACMILLAN Houndmills,Basingstoke,Hampshire RG21 6XS and 175 Fifth Avenue,New York,N.Y.10010 Companies and representatives throughout the world PALGRAVE MACMILLAN is the global academic imprint of the Palgrave Macmillan division of St.Martin’s Press,LLC and of Palgrave Macmillan Ltd. Macmillan® is a registered trademark in the United States,United Kingdom and other countries.Palgrave is a registered trademark in the European Union and other countries. ISBN 978-0-230-55512-9 ISBN 978-0-230-59831-7 (eBook) DOI 10.1057/9780230598317 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources.Logging,pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 17 16 15 14 13 12 11 10 09 08 To the memsahib whose strict editing improved a lot herein,and the dauphin who tried his best to distract me,usually with success,from scribbling any more This page intentionally left blank Contents INTRODUCTION 1 A day in the office 11 Advertising archetypes 13 Attitude surveys 16 Base rate blunders 19 Beware salespeople bearing gifts 21 Blindness,pretence and denial 25 Brand discrimination 28 Brand is everything 30 Brand sickness 32 Bullying at work 35 Burnt out but opulent 38 Career planning 40 Character strengths and competencies 43 Charismatic speakers 45 Competitiveness 47 Concentrating on blunders 50 Conference neuroses 53 Delicate delegation 56 Does God approve of venture capitalists? 59 Do leaders really matter? 63 Electrophrenology 66 Elite performers 69 Everything intelligence 71 E-worries 74 vii viii Contents Failing in business 77 Flowing with the go 80 Heart-sinking staff 82 How advertising works 85 HR for dummies 87 Ideology at work 90 Image versus quality 93 Interview porkies 95 Investigative salespersons 98 IT disorders 100 Jocks,loners,druggies and nerds 102 Losing the moral compass 104 Loyalty schemes 106 Magic links 108 Managerial versatility 110 Managing with heart and head 112 Managers as masters 114 Meals at work 116 Office politics 118 Optimal ethics 120 Organization ASBOs 123 Organizational philistinism 125 Overcoming mediocrity 128 Post-modern management 131 Professional stress 133 Pro-retirement 135 Contents ix Psychometric flimflammery 137 Quirky decisions 140 Recognition and recall 143 Recruitment and selection psychiatry 145 Remembering the brand 148 Rules 150 Selection superstitions 152 Self-actualizing 155 Selling ethics 158 Selling to children 161 Selling to laggards 164 Service orientation 167 Seven habits of super failures 169 Sex,violence and car chases 173 Shopping habits 175 Staff and customer satisfaction 178 Status anxiety 181 Stereotypical truths 183 Surprise me 185 Tall poppies 187 Targeting sales 189 Ten Ps of management 192 Tests’revival 194 The ADHD organization 197 The effects and effectiveness of advertising 200 The glass menagerie 202 The inevitability of silo 204 The motive trilogy 206 The psychology of naughtiness 209
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