US$24.95 On MANAGEMENT Classic ideas, enduring HBR Guide Series Lifelong BONUS ARTICLE advice, the best thinkers— “ The Right Mindset all in one place Looking for smart answers to your most pressing work challenges? Try these and Learning L for Success” other titles in the practical HBR Guide HBR’s 10 Must Reads series is the i With Carol Dweck series: f definitive collection of ideas and best e practices for aspiring and experienced HBR Guide for Women at Work Create and sustain a culture of l leaders alike. These books offer essential o HBR Guide to Being More Productive reading selected from the pages of learning. n Harvard Business Review on topics HBR Guide to Better Business Writing g critical to the success of every manager. HBR Guide to Building Your Business Case If you read nothing else on learning, read these 10 articles L Each book is packed with advice and HBR Guide to Changing Your Career by experts in the field. 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Join the discussion. 90000 from Harvard Business Review. Visit hbr.org • HBR’s 10 Must Reads on Women and Leadership Follow @HarvardBiz on Twitter Find us on Facebook and LinkedIn hbr.org 9 781647 820770 HBR’S 10 MUST READS On Lifelong Learning 228866440044__0000aa__ii--xx__rr22..iinndddd ii 0011//0033//2211 66::0033 PPMM 228866440044__0000aa__ii--xx__rr22..iinndddd iiii 0011//0033//2211 66::0033 PPMM HBR’s 10 Must Reads series is the defi nitive collection of ideas and best practices for aspiring and experienced leaders alike. These books off er essential reading selected from the pages of Harvard Business Review on topics critical to the success of every manager. Titles include: HBR’s 10 Must Reads 2015 HBR’s 10 Must Reads 2016 HBR’s 10 Must Reads 2017 HBR’s 10 Must Reads 2018 HBR’s 10 Must Reads 2019 HBR’s 10 Must Reads 2020 HBR’s 10 Must Reads 2021 HBR’s 10 Must Reads for CEOs HBR’s 10 Must Reads for New Managers HBR’s 10 Must Reads on AI, Analytics, and the New Machine Age HBR’s 10 Must Reads on Boards HBR’s 10 Must Reads on Building a Great Culture HBR’s 10 Must Reads on Business Model Innovation HBR’s 10 Must Reads on Career Resilience HBR’s 10 Must Reads on Change Management (Volumes 1 and 2) HBR’s 10 Must Reads on Collaboration HBR’s 10 Must Reads on Communication (Volumes 1 and 2) HBR’s 10 Must Reads on Creativity HBR’s 10 Must Reads on Design Thinking HBR’s 10 Must Reads on Diversity HBR’s 10 Must Reads on Emotional Intelligence HBR’s 10 Must Reads on Entrepreneurship and Startups HBR’s 10 Must Reads on Innovation HBR’s 10 Must Reads on Leadership (Volumes 1 and 2) HBR’s 10 Must Reads on Leadership for Healthcare HBR’s 10 Must Reads on Leadership Lessons from Sports HBR’s 10 Must Reads on Lifelong Learning 228866440044__0000aa__ii--xx__rr22..iinndddd iiiiii 0011//0033//2211 66::0033 PPMM HBR’s 10 Must Reads on Making Smart Decisions HBR’s 10 Must Reads on Managing Across Cultures HBR’s 10 Must Reads on Managing in a Downturn, Expanded Edition HBR’s 10 Must Reads on Managing People (Volumes 1 and 2) HBR’s 10 Must Reads on Managing Risk HBR’s 10 Must Reads on Managing Yourself (Volumes 1 and 2) HBR’s 10 Must Reads on Mental Toughness HBR’s 10 Must Reads on Negotiation HBR’s 10 Must Reads on Nonprofi ts and the Social Sectors HBR’s 10 Must Reads on Organizational Resilience HBR’s 10 Must Reads on Platforms and Ecosystems HBR’s 10 Must Reads on Public Speaking and Presenting HBR’s 10 Must Reads on Reinventing HR HBR’s 10 Must Reads on Sales HBR’s 10 Must Reads on Strategic Marketing HBR’s 10 Must Reads on Strategy (Volumes 1 and 2) HBR’s 10 Must Reads on Strategy for Healthcare HBR’s 10 Must Reads on Teams HBR’s 10 Must Reads on Women and Leadership HBR’s 10 Must Reads: The Essentials 228866440044__0000aa__ii--xx__rr22..iinndddd iivv 0011//0033//2211 66::0033 PPMM HBR’S 10 MUST READS On Lifelong Learning HARVARD BUSINESS REVIEW PRESS Boston, Massachusetts 228866440044__0000aa__ii--xx__rr22..iinndddd vv 0011//0033//2211 66::0033 PPMM HBR Press Quantity Sales Discounts Harvard Business Review Press titles are available at signifi cant quantity discounts when purchased in bulk for client gifts, sales promotions, and premiums. 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The web addresses referenced in this book were live and correct at the time of the book’s publication but may be subject to change. Library of Congress Cataloging- in- Publication data is forthcoming. eISBN: 978-1-64782-078-7 228866440044__0000aa__ii--xx__rr22..iinndddd vvii 0011//0033//2211 66::0033 PPMM Contents Learning to Learn 1 by Erika Andersen Making Yourself Indispensable 9 by John H. Zenger, Joseph R. Folkman, and Scott K. Edinger Find the Coaching in Criticism 27 by Sheila Heen and Douglas Stone Teaching Smart People How to Learn 35 by Chris Argyris The Feedback Fallacy 59 by Marcus Buckingham and Ashley Goodall The Leader as Coach 75 by Herminia Ibarra and Anne Scoular Strategies for Learning from Failure 91 by Amy C. Edmondson Learning in the Thick of It 107 by Marilyn Darling, Charles Parry, and Joseph Moore Is Yours a Learning Organization? 127 by David A. Garvin, Amy C. Edmondson, and Francesca Gino Why Organizations Don’t Learn 143 by Francesca Gino and Bradley Staats The Transformer CLO 159 by Abbie Lundberg and George Westerman vii 228866440044__0000aa__ii--xx__rr22..iinndddd vviiii 0011//0033//2211 66::0033 PPMM CONTENTS BONUS DIGITAL ARTICLE The Right Mindset for Success 175 An interview with Carol Dweck by Sarah Green Carmichael About the Contributors 181 Index 185 viii 228866440044__0000aa__ii--xx__rr22..iinndddd vviiiiii 0011//0033//2211 66::0033 PPMM HBR’S 10 MUST READS On Lifelong Learning 228866440044__0000aa__ii--xx__rr22..iinndddd iixx 0011//0033//2211 66::0033 PPMM