Table Of Content

Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements Abid Thyab Al Ajeeli University of Bahrain, Bahrain Yousif A. Latif Al-Bastaki University of Bahrain, Bahrain InformatIon scIence reference Hershey • New York Director of Editorial Content: Kristin Klinger Director of Book Publications: Julia Mosemann Acquisitions Editor: Lindsay Johnston Development Editor: Christine Bufton Publishing Assistant: Milan Vracarich, Jr. Typesetter: Deanna Jo Zombro Production Editor: Jamie Snavely Cover Design: Lisa Tosheff Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com Copyright © 2011 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or com- panies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on e-services in the public sector : e-government strategies and advancements / Abid Thyab Al Ajeeli and Yousif A. Latif Al-Bastaki, editors. p. cm. Includes bibliographical references and index. Summary: "This book assists its readers in recommending formulation of ICT strategies for e-government implementation and maintenance from the perspective of acknowledging the importance of e-Governance for building institutions to achieve transparency and accountability, and eventually democratic governance"--Provided by publisher. ISBN 978-1-61520-789-3 (hardcover) -- ISBN 978-1-61520-790-9 (ebook) 1. Internet in public administration. 2. Public administration--Information technology. 3. Communication in public administration- -Technological innovations. I. Al Ajeeli, Abid. II. Al-Bastaki, Yousif A. Latif. JF1525.A8H36195 2010 352.3'802854678--dc22 2010000633 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Editorial Advisory Board Mohamed Najm Al-Salam, University of Technology, Iraq Ghassan Abdul- Majeed, Baghdad University, Iraq Raad Sami Fyath, Al-Nahrain University, Iraq Ali Mohamed Jaoua, Qatar University, Qatar Serge Miranda, University of Nice Sophia Antipolis, France Imad Hussain Alhussaini, Iraqi Commission for Computers & Informatics, Iraq List of Contributors Ahmed, Mohammed Saeed \ Multimedia University, Malaysia .......................................................214 Al Dabbagh, Raid \ Mosul University, Iraq ......................................................................................450 Alsaghier, Hisham M. \ Griffith University, Australia ......................................................................118 Atayero, Aderemi Aaron Anthony \ Covenant University, Nigeria ...................................................25 Ayo, Charles K. \ Covenant University, Nigeria ...................................................................93, 25, 278 Azeta, A. A. \ Covenant University, Nigeria ................................................................................25, 278 Backhouse, Jenny \ University of New South Wales at the Australian Defence Force Academy, Australia ...........................................................................................................................................78 Balikhina, Tatiana \ Petra University, Jordan ..................................................................................304 Bayar, Abdelouahad \ Cadi Ayyad University, Morocco ..................................................................359 Belcadhi, Lilia C. \ University of Sousse, Tunisia .............................................................................251 Belhadef, Hacene \ Mentouri University of Constantine, Algeria .......................................................43 Boonmee, Choompol \ Thammasat University Rangsit campus, Thailand .......................................229 Bouaziz, Fatma \ University of Sfax, Tunisia ....................................................................................147 Braham, Rafik \ University of Sousse, Tunisia ..................................................................................251 Chaoui, Allaoua \ University Mentouri Constantine, Algeria .......................................................14, 34 Chebaane, Narjess T. \ University of Sousse, Tunisia .......................................................................251 Chong, Josephine \ Auckland University of Technology, New Zealand ............................................288 Daramola, J. O. \ Covenant University, Nigeria ...............................................................................278 Del Vecchio, Pasquale \ University of Salento, Italy .........................................................................164 De Maggio, Marco \ University of Salento, Italy...............................................................................164 El-Fiqi, Heba Z. \ Zagazig University, Egypt ....................................................................................336 Elia, Gianluca \ University of Salento, Italy ......................................................................................164 Elmansouri, Raida \ University Mentouri Constantine, Algeria ........................................................34 Fatudimu, I. T. \ Covenant University, Nigeria ...................................................................................93 Figueiredo, Adriana \ CTI – Information Technology Center Renato Archer, Brazil .......................197 Ford, Marilyn \ Griffith University, Australia ...................................................................................118 Goodwin, Robert \ Flinders University, Australia ............................................................................137 Gordon, Neil \ University of Hull, UK ...............................................................................................244 Grippa, Francesca \ University of Salento, Italy ...............................................................................164 Hameed, Wamedh Wadood Abdoul \ Al- Rafedain University, Iraq ...............................................431 Hexel, Rene \ Griffith University, Australia .......................................................................................118 Holzer, Marc \ Rutgers University, USA ................................................................................................1 Ikhu-Omoregbe, Nicholas \ Covenant University, Nigeria ................................................................25 Jarrar, Yasar \ Dubai School of Government, UAE ..........................................................................419 Kamada, Aqueo \ CTI – Information Technology Center Renato Archer, Brazil & State University of Campinas, Brazil ...............................................................................................197 Khemaja, Maha \ University of Kairouan, Tunisia ...........................................................................251 Kholladi, Mohamed-Khireddine \ University Mentouri of Constantine, Algeria ...........................182 Levine, Niall \ University of South Africa, South Africa ......................................................................63 Maqousi, Ali \ Petra University, Jordan ............................................................................................304 Mohamed-Khireddine, Kholladi \ Mentouri University of Constantine, Algeria .............................43 Moses, Oyelami Olufemi \ Covenant University, Nigeria ..................................................................52 Moustakas, Evangelos \ Middlesex University, UK ..........................................................................106 Naidoo, Goonasagree \ University of South Africa, South Africa .......................................................63 Nathan, Robert Jeyakumar \ Multimedia University, Malaysia ......................................................214 Nguyen, Anne \ Griffith University, Australia ...................................................................................118 Onuwa, Uwadia Charles \ University of Lagos, Nigeria ....................................................................52 Ouafek, Naouel \ Mentouri Universty of Constantine, Algeria ...........................................................43 Riccucci, Norma M. \ Rutgers University, USA, USA ...........................................................................1 Rodrigues, Marcos \ CTI – Information Technology Center Renato Archer, Brazil .........................197 Saekow, Apitep \ Thammasat University Rangsit campus, Thailand ................................................229 Safavi, Sarah Afzal \ COMSATS Institute of Information Technology, Pakistan. .............................270 Saleh Al-helali, Mohammed Abdula \ Al-Rafedain University, Iraq .......................................389, 431 Salem, Fadi \ Dubai School of Government, UAE .............................................................................419 Sami, Khalid \ Cadi Ayyad University, Morocco ...............................................................................359 Sandoz, Alain \ Université de Neuchâtel, Switzerland ......................................................................406 Secundo, Giustina \ University of Salento, Italy ...............................................................................164 Shaikh, Maqbool Uddin \ COMSATS Institute of Information Technology, Pakistan. .....................270 Shirali-Shahreza, Mohammad \ Sharif University of Technology, Iran ..........................................326 Shirali-Shahreza, Sajad \ University of Toronto, Canada & Sharif University of Technology, Iran .................................................................................................................................................326 Sidiropoulou, Panagiota-Aikaterina \ Middlesex University, UK ...................................................106 Singh, S. \ University of South Africa, South Africa .............................................................................63 Singh, Mohini \ RMIT University, Australia ......................................................................................288 Sobh, Tarek S. \ Egyptian Armed Forces, Egypt ...............................................................................336 Susanto, Tony Dwi \ Flinders University, Australia ..........................................................................137 Taofeek, Akinwale Adio \ University of Lagos, Nigeria .....................................................................52 Teoh, Say Yen \ RMIT University, Australia ......................................................................................288 Thomson, J. D. \ RMIT University, Australia ....................................................................................312 Tibermacine, Okba \ University of Batna, Algeria .............................................................................14 Zerek, Amer R. \ Engineering Academy, Libya. ..................................................................................14 Zernadji, Tarek \ University of Batna, Algeria ...................................................................................34 Table of Contents Preface ..................................................................................................................................................xx Acknowledgment .............................................................................................................................xxxii Chapter 1 A Global Comparative Analysis of Digital Governance Practices .........................................................1 Norma M. Riccucci, Rutgers University, USA Marc Holzer, Rutgers University, USA Chapter 2 Formal Verification of a Subset of UML Diagrams: An Approach Using Maude ................................14 Allaoua Chaoui, University Mentouri Constantine, Algeria Okba Tibermacine, University of Batna, Algeria Amer R. Zerek, Engineering Academy, Libya Chapter 3 Voice-Based E-Learning Approach for E-Government ........................................................................25 A. A. Azeta, Covenant University, Nigeria Charles K. Ayo, Covenant University, Nigeria Aderemi Aaron Anthony Atayero, Covenant University, Nigeria Nicholas Ikhu-Omoregbe, Covenant University, Nigeria Chapter 4 An Approach to Formal Specification of Component-Based Software ................................................34 Tarek Zernadji, University of Batna, Algeria Raida Elmansouri, University Mentouri Constantine, Algeria Allaoua Chaoui, University Mentouri Constantine, Algeria Chapter 5 A Methodology for the Development of Computer Ontologies Based Extractor Information .............43 Hacene Belhadef, Mentouri University of Constantine, Algeria Naouel Ouafek, Mentouri University of Constantine, Algeria Kholladi Mohamed-Khireddine, Mentouri University of Constantine, Algeria Chapter 6 An Intelligent Framework for Usable Speech-Enabled E-Health System ............................................52 Oyelami Olufemi Moses, Covenant University, Nigeria Uwadia Charles Onuwa, University of Lagos, Nigeria Akinwale Adio Taofeek, University of Lagos, Nigeria Chapter 7 An Overview of Internet Developments and their Impact on E-Government in South Africa .............63 Goonasagree Naidoo, University of South Africa, South Africa S. Singh, University of South Africa, South Africa Niall Levine, University of South Africa, South Africa Chapter 8 Enhancing Democratic Participation: The Emerging Role of Web 2.0 and Social Media ...................78 Jenny Backhouse, University of New South Wales at the Australian Defence Force Academy, Australia Chapter 9 The Nigerian e-Government Strategies (NeGST): A Strategic Approach to Poverty Eradication in Nigeria ..............................................................................................................................................93 Charles K. Ayo, Covenant University, Nigeria I.T. Fatudimu, Covenant University, Nigeria Chapter 10 An Exploratory Analysis of the On-Line Dispute Resolution Mechanism .........................................106 Panagiota-Aikaterina Sidiropoulou, Middlesex University, UK Evangelos Moustakas, Middlesex University, UK Chapter 11 Factors Affecting the Citizens’ Trust in E-Government ......................................................................118 Hisham M. Alsaghier, Griffith University, Australia Marilyn Ford, Griffith University, Australia Anne Nguyen, Griffith University, Australia Rene Hexel, Griffith University, Australia Chapter 12 An SMS-Based e-Government Model: What Public Services can be Delivered through SMS? .......137 Tony Dwi Susanto, Flinders University, Australia Robert Goodwin, Flinders University, Australia Chapter 13 E-Government Projects Risk Management: Taking Stakeholders in Perspective ..............................147 Fatma Bouaziz, University of Sfax, Tunisia Chapter 14 An ICT-Based Network of Competence Centers for Developing Intellectual Capital in the Mediterranean Area .............................................................................................................................164 Marco De Maggio, University of Salento, Italy Pasquale Del Vecchio, University of Salento, Italy Gianluca Elia, University of Salento, Italy Francesca Grippa, University of Salento, Italy Giustina Secundo, University of Salento, Italy Chapter 15 Last Online Deposits Spatial Data in the Web ....................................................................................182 Mohamed-Khireddine Kholladi, University Mentouri of Constantine, Algeria Chapter 16 Ontology Based Business Rules and Services Integration Environment ............................................197 Aqueo Kamada, CTI – Information Technology Center Renato Archer, Brazil & State University of Campinas, Brazil Adriana Figueiredo, CTI – Information Technology Center Renato Archer, Brazil Marcos Rodrigues, CTI – Information Technology Center Renato Archer, Brazil Chapter 17 Electronic Commerce in the Arab World ............................................................................................214 Robert Jeyakumar Nathan, Multimedia University, Malaysia Mohammed Saeed Ahmed, Multimedia University, Malaysia Chapter 18 Efficient Implementation of E-Government Interoperability in Labour Market Information Systems Based on Service Oriented Architecture: A Case of Thailand .............................................229 Apitep Saekow, Thammasat University - Rangsit Campus, Thailand Choompol Boonmee, Thammasat University - Rangsit Campus, Thailand Chapter 19 E-Services and the Digital Divide: The Role of Tertiary Education in Improving Public Engagement and Trust in E-Delivery of Services ...............................................................................244 Neil Gordon, University of Hull, UK Chapter 20 E-Learning and E-Management in Tunisian Universities ...................................................................251 Rafik Braham, University of Sousse, Tunisia Lilia C. Belcadhi, University of Sousse, Tunisia Narjess T. Chebaane, University of Sousse, Tunisia Maha Khemaja, University of Kairouan, Tunisia Chapter 21 Effort Estimation Model for Each Phase of Software Development Life Cycle ................................270 Sarah Afzal Safavi, COMSATS Institute of Information Technology, Pakistan Maqbool Uddin Shaikh, COMSATS Institute of Information Technology, Pakistan Chapter 22 Developing a Secure Integrated E-Voting System ..............................................................................278 Charles K. Ayo, Covenant University, Nigeria J.O. Daramola, Covenant University, Nigeria A. A. Azeta, Covenant University, Nigeria Chapter 23 An Overview of E-Health Development in Australia .........................................................................288 Say Yen Teoh, RMIT University, Australia Mohini Singh, RMIT University, Australia Josephine Chong, Auckland University of Technology, New Zealand Chapter 24 Building Security Awareness Culture to Serve E-Government Initiative ...........................................304 Ali Maqousi, Petra University, Jordan Tatiana Balikhina, Petra University, Jordan Chapter 25 Mapping and Data Base Modelling for Public Sector Strategic Enterprise Resource Planning ........312 J.D. Thomson, RMIT University, Australia Chapter 26 Surviving with SMS ............................................................................................................................326 Mohammad Shirali-Shahreza, Sharif University of Technology, Iran Sajad Shirali-Shahreza, University of Toronto, Canada & Sharif University of Technology, Iran Chapter 27 Early Worm Detection for Minimizing Damage in E-Service Networks ..........................................336 Tarek S. Sobh, Egyptian Armed Forces, Egypt Heba Z. El-Fiqi, Zagazig University, Egypt Chapter 28 Towards a Dynamic Font Respecting the Arabic Calligraphy ............................................................359 Abdelouahad Bayar, Cadi Ayyad University, Morocco Khalid Sami, Cadi Ayyad University, Morocco Chapter 29 Building Semantic Webs for E-Government with Wiki Technology ..................................................389 Mohammed Abdula Saleh Al-helali, Al-Rafedain University, Iraq

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Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements Abid Thyab Al Ajeeli University of Bahrain, Bahrain Yousif A. Latif Al-Bastaki University of Bahrain, Bahrain InformatIon scIence reference Hershey • New York Director of Editorial Content: Kristin Klinger Director of Book Publications: Julia Mosemann Acquisitions Editor: Lindsay Johnston Development Editor: Christine Bufton Publishing Assistant: Milan Vracarich, Jr. Typesetter: Deanna Jo Zombro Production Editor: Jamie Snavely Cover Design: Lisa Tosheff Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com Copyright © 2011 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or com- panies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on e-services in the public sector : e-government strategies and advancements / Abid Thyab Al Ajeeli and Yousif A. Latif Al-Bastaki, editors. p. cm. Includes bibliographical references and index. Summary: "This book assists its readers in recommending formulation of ICT strategies for e-government implementation and maintenance from the perspective of acknowledging the importance of e-Governance for building institutions to achieve transparency and accountability, and eventually democratic governance"--Provided by publisher. ISBN 978-1-61520-789-3 (hardcover) -- ISBN 978-1-61520-790-9 (ebook) 1. Internet in public administration. 2. Public administration--Information technology. 3. Communication in public administration- -Technological innovations. I. Al Ajeeli, Abid. II. Al-Bastaki, Yousif A. Latif. JF1525.A8H36195 2010 352.3'802854678--dc22 2010000633 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Editorial Advisory Board Mohamed Najm Al-Salam, University of Technology, Iraq Ghassan Abdul- Majeed, Baghdad University, Iraq Raad Sami Fyath, Al-Nahrain University, Iraq Ali Mohamed Jaoua, Qatar University, Qatar Serge Miranda, University of Nice Sophia Antipolis, France Imad Hussain Alhussaini, Iraqi Commission for Computers & Informatics, Iraq List of Contributors Ahmed, Mohammed Saeed \ Multimedia University, Malaysia .......................................................214 Al Dabbagh, Raid \ Mosul University, Iraq ......................................................................................450 Alsaghier, Hisham M. \ Griffith University, Australia ......................................................................118 Atayero, Aderemi Aaron Anthony \ Covenant University, Nigeria ...................................................25 Ayo, Charles K. \ Covenant University, Nigeria ...................................................................93, 25, 278 Azeta, A. A. \ Covenant University, Nigeria ................................................................................25, 278 Backhouse, Jenny \ University of New South Wales at the Australian Defence Force Academy, Australia ...........................................................................................................................................78 Balikhina, Tatiana \ Petra University, Jordan ..................................................................................304 Bayar, Abdelouahad \ Cadi Ayyad University, Morocco ..................................................................359 Belcadhi, Lilia C. \ University of Sousse, Tunisia .............................................................................251 Belhadef, Hacene \ Mentouri University of Constantine, Algeria .......................................................43 Boonmee, Choompol \ Thammasat University Rangsit campus, Thailand .......................................229 Bouaziz, Fatma \ University of Sfax, Tunisia ....................................................................................147 Braham, Rafik \ University of Sousse, Tunisia ..................................................................................251 Chaoui, Allaoua \ University Mentouri Constantine, Algeria .......................................................14, 34 Chebaane, Narjess T. \ University of Sousse, Tunisia .......................................................................251 Chong, Josephine \ Auckland University of Technology, New Zealand ............................................288 Daramola, J. O. \ Covenant University, Nigeria ...............................................................................278 Del Vecchio, Pasquale \ University of Salento, Italy .........................................................................164 De Maggio, Marco \ University of Salento, Italy...............................................................................164 El-Fiqi, Heba Z. \ Zagazig University, Egypt ....................................................................................336 Elia, Gianluca \ University of Salento, Italy ......................................................................................164 Elmansouri, Raida \ University Mentouri Constantine, Algeria ........................................................34 Fatudimu, I. T. \ Covenant University, Nigeria ...................................................................................93 Figueiredo, Adriana \ CTI – Information Technology Center Renato Archer, Brazil .......................197 Ford, Marilyn \ Griffith University, Australia ...................................................................................118 Goodwin, Robert \ Flinders University, Australia ............................................................................137 Gordon, Neil \ University of Hull, UK ...............................................................................................244 Grippa, Francesca \ University of Salento, Italy ...............................................................................164 Hameed, Wamedh Wadood Abdoul \ Al- Rafedain University, Iraq ...............................................431 Hexel, Rene \ Griffith University, Australia .......................................................................................118 Holzer, Marc \ Rutgers University, USA ................................................................................................1 Ikhu-Omoregbe, Nicholas \ Covenant University, Nigeria ................................................................25 Jarrar, Yasar \ Dubai School of Government, UAE ..........................................................................419 Kamada, Aqueo \ CTI – Information Technology Center Renato Archer, Brazil & State University of Campinas, Brazil ...............................................................................................197 Khemaja, Maha \ University of Kairouan, Tunisia ...........................................................................251 Kholladi, Mohamed-Khireddine \ University Mentouri of Constantine, Algeria ...........................182 Levine, Niall \ University of South Africa, South Africa ......................................................................63 Maqousi, Ali \ Petra University, Jordan ............................................................................................304 Mohamed-Khireddine, Kholladi \ Mentouri University of Constantine, Algeria .............................43 Moses, Oyelami Olufemi \ Covenant University, Nigeria ..................................................................52 Moustakas, Evangelos \ Middlesex University, UK ..........................................................................106 Naidoo, Goonasagree \ University of South Africa, South Africa .......................................................63 Nathan, Robert Jeyakumar \ Multimedia University, Malaysia ......................................................214 Nguyen, Anne \ Griffith University, Australia ...................................................................................118 Onuwa, Uwadia Charles \ University of Lagos, Nigeria ....................................................................52 Ouafek, Naouel \ Mentouri Universty of Constantine, Algeria ...........................................................43 Riccucci, Norma M. \ Rutgers University, USA, USA ...........................................................................1 Rodrigues, Marcos \ CTI – Information Technology Center Renato Archer, Brazil .........................197 Saekow, Apitep \ Thammasat University Rangsit campus, Thailand ................................................229 Safavi, Sarah Afzal \ COMSATS Institute of Information Technology, Pakistan. .............................270 Saleh Al-helali, Mohammed Abdula \ Al-Rafedain University, Iraq .......................................389, 431 Salem, Fadi \ Dubai School of Government, UAE .............................................................................419 Sami, Khalid \ Cadi Ayyad University, Morocco ...............................................................................359 Sandoz, Alain \ Université de Neuchâtel, Switzerland ......................................................................406 Secundo, Giustina \ University of Salento, Italy ...............................................................................164 Shaikh, Maqbool Uddin \ COMSATS Institute of Information Technology, Pakistan. .....................270 Shirali-Shahreza, Mohammad \ Sharif University of Technology, Iran ..........................................326 Shirali-Shahreza, Sajad \ University of Toronto, Canada & Sharif University of Technology, Iran .................................................................................................................................................326 Sidiropoulou, Panagiota-Aikaterina \ Middlesex University, UK ...................................................106 Singh, S. \ University of South Africa, South Africa .............................................................................63 Singh, Mohini \ RMIT University, Australia ......................................................................................288 Sobh, Tarek S. \ Egyptian Armed Forces, Egypt ...............................................................................336 Susanto, Tony Dwi \ Flinders University, Australia ..........................................................................137 Taofeek, Akinwale Adio \ University of Lagos, Nigeria .....................................................................52 Teoh, Say Yen \ RMIT University, Australia ......................................................................................288 Thomson, J. D. \ RMIT University, Australia ....................................................................................312 Tibermacine, Okba \ University of Batna, Algeria .............................................................................14 Zerek, Amer R. \ Engineering Academy, Libya. ..................................................................................14 Zernadji, Tarek \ University of Batna, Algeria ...................................................................................34 Table of Contents Preface ..................................................................................................................................................xx Acknowledgment .............................................................................................................................xxxii Chapter 1 A Global Comparative Analysis of Digital Governance Practices .........................................................1 Norma M. Riccucci, Rutgers University, USA Marc Holzer, Rutgers University, USA Chapter 2 Formal Verification of a Subset of UML Diagrams: An Approach Using Maude ................................14 Allaoua Chaoui, University Mentouri Constantine, Algeria Okba Tibermacine, University of Batna, Algeria Amer R. Zerek, Engineering Academy, Libya Chapter 3 Voice-Based E-Learning Approach for E-Government ........................................................................25 A. A. Azeta, Covenant University, Nigeria Charles K. Ayo, Covenant University, Nigeria Aderemi Aaron Anthony Atayero, Covenant University, Nigeria Nicholas Ikhu-Omoregbe, Covenant University, Nigeria Chapter 4 An Approach to Formal Specification of Component-Based Software ................................................34 Tarek Zernadji, University of Batna, Algeria Raida Elmansouri, University Mentouri Constantine, Algeria Allaoua Chaoui, University Mentouri Constantine, Algeria Chapter 5 A Methodology for the Development of Computer Ontologies Based Extractor Information .............43 Hacene Belhadef, Mentouri University of Constantine, Algeria Naouel Ouafek, Mentouri University of Constantine, Algeria Kholladi Mohamed-Khireddine, Mentouri University of Constantine, Algeria Chapter 6 An Intelligent Framework for Usable Speech-Enabled E-Health System ............................................52 Oyelami Olufemi Moses, Covenant University, Nigeria Uwadia Charles Onuwa, University of Lagos, Nigeria Akinwale Adio Taofeek, University of Lagos, Nigeria Chapter 7 An Overview of Internet Developments and their Impact on E-Government in South Africa .............63 Goonasagree Naidoo, University of South Africa, South Africa S. Singh, University of South Africa, South Africa Niall Levine, University of South Africa, South Africa Chapter 8 Enhancing Democratic Participation: The Emerging Role of Web 2.0 and Social Media ...................78 Jenny Backhouse, University of New South Wales at the Australian Defence Force Academy, Australia Chapter 9 The Nigerian e-Government Strategies (NeGST): A Strategic Approach to Poverty Eradication in Nigeria ..............................................................................................................................................93 Charles K. Ayo, Covenant University, Nigeria I.T. Fatudimu, Covenant University, Nigeria Chapter 10 An Exploratory Analysis of the On-Line Dispute Resolution Mechanism .........................................106 Panagiota-Aikaterina Sidiropoulou, Middlesex University, UK Evangelos Moustakas, Middlesex University, UK Chapter 11 Factors Affecting the Citizens’ Trust in E-Government ......................................................................118 Hisham M. Alsaghier, Griffith University, Australia Marilyn Ford, Griffith University, Australia Anne Nguyen, Griffith University, Australia Rene Hexel, Griffith University, Australia Chapter 12 An SMS-Based e-Government Model: What Public Services can be Delivered through SMS? .......137 Tony Dwi Susanto, Flinders University, Australia Robert Goodwin, Flinders University, Australia Chapter 13 E-Government Projects Risk Management: Taking Stakeholders in Perspective ..............................147 Fatma Bouaziz, University of Sfax, Tunisia Chapter 14 An ICT-Based Network of Competence Centers for Developing Intellectual Capital in the Mediterranean Area .............................................................................................................................164 Marco De Maggio, University of Salento, Italy Pasquale Del Vecchio, University of Salento, Italy Gianluca Elia, University of Salento, Italy Francesca Grippa, University of Salento, Italy Giustina Secundo, University of Salento, Italy Chapter 15 Last Online Deposits Spatial Data in the Web ....................................................................................182 Mohamed-Khireddine Kholladi, University Mentouri of Constantine, Algeria Chapter 16 Ontology Based Business Rules and Services Integration Environment ............................................197 Aqueo Kamada, CTI – Information Technology Center Renato Archer, Brazil & State University of Campinas, Brazil Adriana Figueiredo, CTI – Information Technology Center Renato Archer, Brazil Marcos Rodrigues, CTI – Information Technology Center Renato Archer, Brazil Chapter 17 Electronic Commerce in the Arab World ............................................................................................214 Robert Jeyakumar Nathan, Multimedia University, Malaysia Mohammed Saeed Ahmed, Multimedia University, Malaysia Chapter 18 Efficient Implementation of E-Government Interoperability in Labour Market Information Systems Based on Service Oriented Architecture: A Case of Thailand .............................................229 Apitep Saekow, Thammasat University - Rangsit Campus, Thailand Choompol Boonmee, Thammasat University - Rangsit Campus, Thailand Chapter 19 E-Services and the Digital Divide: The Role of Tertiary Education in Improving Public Engagement and Trust in E-Delivery of Services ...............................................................................244 Neil Gordon, University of Hull, UK Chapter 20 E-Learning and E-Management in Tunisian Universities ...................................................................251 Rafik Braham, University of Sousse, Tunisia Lilia C. Belcadhi, University of Sousse, Tunisia Narjess T. Chebaane, University of Sousse, Tunisia Maha Khemaja, University of Kairouan, Tunisia Chapter 21 Effort Estimation Model for Each Phase of Software Development Life Cycle ................................270 Sarah Afzal Safavi, COMSATS Institute of Information Technology, Pakistan Maqbool Uddin Shaikh, COMSATS Institute of Information Technology, Pakistan Chapter 22 Developing a Secure Integrated E-Voting System ..............................................................................278 Charles K. Ayo, Covenant University, Nigeria J.O. Daramola, Covenant University, Nigeria A. A. Azeta, Covenant University, Nigeria Chapter 23 An Overview of E-Health Development in Australia .........................................................................288 Say Yen Teoh, RMIT University, Australia Mohini Singh, RMIT University, Australia Josephine Chong, Auckland University of Technology, New Zealand Chapter 24 Building Security Awareness Culture to Serve E-Government Initiative ...........................................304 Ali Maqousi, Petra University, Jordan Tatiana Balikhina, Petra University, Jordan Chapter 25 Mapping and Data Base Modelling for Public Sector Strategic Enterprise Resource Planning ........312 J.D. Thomson, RMIT University, Australia Chapter 26 Surviving with SMS ............................................................................................................................326 Mohammad Shirali-Shahreza, Sharif University of Technology, Iran Sajad Shirali-Shahreza, University of Toronto, Canada & Sharif University of Technology, Iran Chapter 27 Early Worm Detection for Minimizing Damage in E-Service Networks ..........................................336 Tarek S. Sobh, Egyptian Armed Forces, Egypt Heba Z. El-Fiqi, Zagazig University, Egypt Chapter 28 Towards a Dynamic Font Respecting the Arabic Calligraphy ............................................................359 Abdelouahad Bayar, Cadi Ayyad University, Morocco Khalid Sami, Cadi Ayyad University, Morocco Chapter 29 Building Semantic Webs for E-Government with Wiki Technology ..................................................389 Mohammed Abdula Saleh Al-helali, Al-Rafedain University, Iraq

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We live in an increasingly interconnected and highly sophisticated society, where the Internet has led to tremendous improvements in the efficiency and effectiveness of public services. The Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements illustrates
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