Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage PDF
Preview Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage
Handbook of Research on Communities of Practice for Organizational Management and Networking: Methodologies for Competitive Advantage Olga Rivera Hernáez University of Deusto - San Sebastian, Spain Eduardo Bueno Campos The Autonomous University of Madrid, Spain Senior Editorial Director: Kristin Klinger Director of Book Publications: Julia Mosemann Editorial Director: Lindsay Johnston Acquisitions Editor: Erika Carter Development Editor: Julia Mosemann Production Coordinator: Jamie Snavely Typesetters: Jennifer Romanchak and Michael Brehm Cover Design: Nick Newcomer Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com/reference Copyright © 2011 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Handbook of research on communities of practice for organizational management and networking: methodologies for competitive advantage / Olga Rivera Hernaez and Eduardo Bueno Campos, editors. p. cm. Includes bibliographical references and index. Summary: “This book provides a sound understanding of the managerial implications of communities of practice as well as their opportunities and limits for knowledge management”--Provided by publisher. ISBN 978-1-60566-802-4 (hbk.) -- ISBN 978-1-60566-803-1 (ebook) 1. Knowledge management. 2. Organizational learning. 3. Management. I. Rivera Hernaez, Olga. II. Bueno Campos, Eduardo. III. Title. HD30.2.H36424 2011 658.4’038--dc22 2011003702 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Editorial Advisory Board Margaret Peteraf, Dartmouth College, USA Alock K. Chakravarti, New Jersey Institute of Technology, USA Leif Edvinson, Lund University, Sweden Göran Roos, Intellectual Capital Services Ltd. (ICS), UK Johan Ross, Copenhagen Business School, Denmark J.C. Spender, Lund University, Sweden Philippe Byosiere, Dôshisha University, Japan Denise J. Luethge, Dôshisha University, Kyoto, Japan Francisco Javier Carrillo, Tecnológico de Monterrey, Mexico José Emilio Navas, Universidad Complutense de Madrid, Spain Cesar Camisón, Universidad Jaume I, Spain José Ruiz Navarro, Universidad de Cadiz, Spain José María Viedma Martí, Universidad Politécnica de Cataluña, Spain Aino Kianto, Lappeenranta University of Technology, Finland Manuel Becerra, Instituto de Empresa, Spain Jonathan H. Klein, University of Southampton, UK Igor Calzada, University of Nevada, USA Jon Landeta Rodríguez, Universidad del País Vasco, Spain Alfons Sauquet Rovira, ESADE Business School, Spain List of Contributors Adelstein , Jennifer / University of Technology, Sydney, Australia ..................................................102 Akoumianakis, Demosthenes / Technological Education Institution of Crete, Greece ...................263 Aramburu, Nekane / University of Deusto, Spain ............................................................................183 Bernhard, Willi / Swiss Distance University of Applied Sciences, Switzerland ................................394 Bettoni, Marco / Swiss Distance University of Applied Sciences, Switzerland .................................394 Calvey, David / Manchester Metropolitan University, UK ................................................................380 Campos, Eduardo Bueno / Universidad Autónoma de Madrid, Spain ......................................19, 306 Carbery, Ronan / University of Limerick, Ireland ............................................................................335 Chisalita, Cristina / Vrije Universiteit, The Netherlands ....................................................................70 Chu Mei-Tai /, LaTrobe University, Australia ..................................................................................199 del Puy Carretero, María / Visual Communication Interaction Technologies Centre, Spain ..........281 Fung-Kee-Fung, Michael / The Ottawa Hospital, General Campus, Canada .................................454 Garavan, Thomas / University of Limerick, Ireland .........................................................................335 Goubenova, Elena / The Ottawa Hospital, Canada ..........................................................................454 Grima, Francois / Université Paris 12 & Reims Management School, France ................................295 Hadjimanolis, Athanasios / European University Cyprus, Greece ..................................................220 Hayes, Kathryn J. /University of Western Sydney, Australia ............................................................243 Hernáez , Olga Rivera / University of Deusto, Spain .......................................................................122 Hong, Jianzhong / Lappeenranta University of Technology, Finland .................................................46 Jameson, Jill / The University of Greenwich, UK .............................................................................441 Josserand, Emmanuel / University of Geneva, Switzerland .............................................................295 Khosla, Rajiv / LaTrobe University, Australia ..................................................................................199 Lämsä, Tuija / University of Oulu, Finland.......................................................................................361 Landaeta, Reinaldo Plaz / Universidad Autónoma de Madrid, Spain................................................19 Loyarte, Edurne / Visual Communication and Interaction Technologies Centre, Spain ..................122 Mäkäräinen-Suni, Irma / Lappeenranta University of Technology, Finland .....................................46 Martinez, Jesús / Generalitat de Catalunya, Spain .......................................................................... 419 Morash, Robin / The Ottawa Hospital Cancer Centre, Canada .......................................................454 Moreno, Carlos Merino / Universidad Autónoma de Madrid, Spain .................................................19 Nätti, Satu / University of Oulu, Finland ...........................................................................................361 O´Brien, Fergal / University of Limerick, Ireland .............................................................................335 Ortiz, Amalia / Enne, Spain ...............................................................................................................281 Oyarzun, David / Visual Communication Interaction Technologies Centre, Spain ..........................281 Perez-Montoro, Mario / University of Barcelona, Spain............................................................83, 419 Prado, Julio Acosta / Universidad Autónoma de Madrid, Spain ......................................................144 Rivera, Cecilia Murcia / Universidad Autónoma de Madrid, Spain ................................................144 Roberts, Joanne / Newcastle University, UK ........................................................................................1 Sáenz, Yosune / University of Deusto, Spain .....................................................................................183 Salmador, M. Paz / Universidad Autónoma de Madrid, Spain .........................................................306 Sanz, Sandra / Universitat Oberta de Catalunya, Spain .....................................................................83 Schiller, Gabiele / Swiss Distance University of Applied Sciences, Switzerland ...............................394 Skilton, Paul F / Washington State University, USA .........................................................................161 Somoza, Mónica Longo / Universidad Autónoma de Madrid, Spain .......................................144, 306 Veenswijk, Marcel / Vrije Universiteit, The Netherlands ....................................................................70 Whelan, Karen / University of Limerick, Ireland ..............................................................................335 Zárraga-Oberty, Celia / Universidad Carlos III de Madrid, Spain ...................................................32 Table of Contents Preface .................................................................................................................................................xx Acknowledgment .............................................................................................................................xxvii Section 1 Conceptualising Chapter 1 A Communities of Practice Approach to Management Knowledge Dissemination ...............................1 Joanne Roberts, Newcastle University, UK Chapter 2 Sharing Knowledge through Communities of Practice .......................................................................19 Eduardo Bueno Campos, Universidad Autónoma de Madrid, Spain Carlos Merino Moreno, Universidad Autónoma de Madrid, Spain Reinaldo Plaz Landaeta, Universidad Autónoma de Madrid, Spain Chapter 3 Communities of Practice as Work Teams to Knowledge Management ................................................32 Celia Zárraga-Oberty, Universidad Carlos III de Madrid, Spain Chapter 4 Ba and Communities of Practice in Research and Strategic Communities as a Way Forward ............46 Irma Mäkäräinen-Suni, HAAGA-HELIA & Lappeenranta University of Technology, Finland Jianzhong Hong, Lappeenranta University of Technology, Finland Chapter 5 Unraveling Power Dynamics in Communities of Practice ..................................................................70 Marcel Veenswijk, Vrije Universiteit, The Netherlands Cristina Chisalita, Vrije Universiteit, The Netherlands Chapter 6 Conceptual Foundations of Communities of Practice as Organizational Structures ............................83 Sandra Sanz, Universitat Oberta de Catalunya, Spain Mario Pérez-Montoro, University of Barcelona, Spain Section 2 Contextualising Chapter 7 Samson and Delilah as a Discourse of Communities of Practice .......................................................102 Jennifer Adelstein, University of Technology, Australia & International College of Management, Australia Chapter 8 Communities of Practice: Context Factors that Influence their Development ...................................123 Edurne Loyarte, Vicomtech - Visual Communication and Interaction Technologies Centre, Spain Olga Rivera Hernáez, University of Deusto, Spain Chapter 9 Knowledge Creation, Ba and CoP: The Experience at IADE-UAM ..................................................145 Mónica Longo Somoza, Universidad Autónoma de Madrid, Spain Julio Acosta Prado, Universidad Autónoma de Madrid, Spain Cecilia Murcia Rivera, Universidad Autónoma de Madrid, Spain Chapter 10 Community and Advantage in the Effects Industry ............................................................................162 Paul F. Skilton, Washington State University, USA Section 3 Performance and Innovation Chapter 11 People-Focused Knowledge Sharing Initiatives in Medium–High and High Technology Companies: Organizational Facilitating Conditions and Impact on Innovation and Business Competitiveness ...................................................................................................................185 Nekane Aramburu, University of Deusto, Spain Josune Sáenz, University of Deusto, Spain Chapter 12 Communities of Practice Based Business Performance Evaluation ...................................................201 Mei-Tai Chu, LaTrobe University, Australia Rajiv Khosla, LaTrobe University, Australia Chapter 13 Management Fads, Communities of Practice and Innovation ............................................................222 Athanasios Hadjimanolis, European University Cyprus, Greece Chapter 14 Triple Helix Organisations, Communities of Practice and Time ........................................................245 Kathryn J. Hayes, University of Western Sydney, Australia Chapter 15 Cross-Organization Virtual CoP: A Field Study in an Information Based Industry ..........................265 Demosthenes Akoumianakis, Technological Education Institution of Crete, Greece Chapter 16 Future Tools for Sharing Knowledge: Virtual Communities in the Web3D .......................................283 David Oyarzun, Vicomtech - Visual Communication and Interaction Technologies Centre, Spain Amalia Ortiz, Enne, Spain María del Puy Carretero, Vicomtech - Visual Communication and Interaction Technologies Centre, Spain Section 4 Knowledge Intensive Organizations Chapter 17 The Roles of Peripheral Participants and Brokers: Within and Beyond Communities of Practices ...........297 Francois Grima, Université Paris 12 & Reims Management School, France Emmanuel Josserand, University of Geneva, Switzerland Chapter 18 CoPs & Organizational Identity: Five Case Studies of NTBFs .........................................................308 Eduardo Bueno Campos, Universidad Autónoma de Madrid, Spain Mónica Longo Somoza, Universidad Autónoma de Madrid, Spain M. Paz Salmador, Universidad Autónoma de Madrid, Spain Chapter 19 Within- and Between- CoP Knowledge Sharing in Knowledge-Intensive Firms ...............................337 Thomas Garavan, University of Limerick, Ireland Ronan Carbery, University of Limerick, Ireland Fergal O´Brien, University of Limerick, Ireland Karen Whelan, University of Limerick, Ireland Chapter 20 Knowledge Sharing Within and Between Communities of Practice in a Knowledge Intensive Organization ........................................................................................................................363 Tuija Lämsä, University of Oulu, Finland Satu Nätti, University of Oulu, Finland Section 5 Sharing and Experiencing Chapter 21 Creativity in Action: Creative Multimedia SMEs in Manchester .......................................................382 David Calvey, Manchester Metropolitan University, UK Chapter 22 A CoP for Research Activities in Universities ...................................................................................396 Willi Bernhard, Swiss Distance University of Applied Sciences, Switzerland Marco Bettoni, Swiss Distance University of Applied Sciences, Switzerland Gabriele Schiller, Swiss Distance University of Applied Sciences, Switzerland Chapter 23 Communities of Practice in Public Administration: The Case of Catalonia’s Government ...............421 Mario Pérez-Montoro, University of Barcelona, Spain Jesús Martínez, Generalitat de Catalunya, Spain Chapter 24 Growing the eLIDA CAMEL Community of Practice Case Study ....................................................443 Jill Jameson, The University of Greenwich, UK Chapter 25 Evaluating CoPs in Cancer Surgery ....................................................................................................456 Michael Fung-Kee-Fung, The Ottawa Hospital, Canada Robin Morash, The Ottawa Hospital, Canada Elena Goubenova, The Ottawa Hospital, Canada Compilation of References ..............................................................................................................467 About the Contributors ...................................................................................................................498 Index ...................................................................................................................................................505
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