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HANDBOOK OF PSYCHOLOGY HANDBOOK OF PSYCHOLOGY VOLUME 12: INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY Second Edition VolumeEditors NEAL W. SCHMITT AND SCOTT HIGHHOUSE Editor-in-Chief IRVING B. WEINER John Wiley & Sons, Inc. Thisbookisprintedonacid-freepaper. Copyright©2013byJohnWiley&Sons,Inc.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. 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Includesbibliographicalreferencesandindex. ISBN978-0-470-61904-9(set)–ISBN978-0-470-76887-7(cloth:v.12);ISBN978-1-118-28200-7(ebk);ISBN978-1-118-28378-3(ebk); ISBN978-1-118-28539-8(ebk) 1.Psychology.I.Weiner,IrvingB. BF121.H2132013 150–dc23 2012005833 PrintedintheUnitedStatesofAmerica 10987654321 Editorial Board Volume 1 Volume 5 History of Psychology Personality and Social Psychology Donald K. Freedheim, PhD Howard Tennen, PhD Case Western Reserve University University of Connecticut Health Center Cleveland, Ohio Farmington, Connecticut Jerry Suls, PhD Volume 2 University of Iowa Research Methods in Psychology Iowa City, Iowa John A. Schinka, PhD Volume 6 University of South Florida Developmental Psychology Tampa, Florida Richard M. Lerner, PhD Wayne F. Velicer, PhD M. Ann Easterbrooks, PhD University of Rhode Island Jayanthi Mistry, PhD Kingston, Rhode Island Tufts University Medford, Massachusetts Volume 3 Volume 7 Behavioral Neuroscience Educational Psychology Randy J. Nelson, PhD William M. Reynolds, PhD Ohio State University Humboldt State University Columbus, Ohio Arcata, California Sheri J. Y. Mizumori, PhD Gloria E. Miller, PhD University of Washington University of Denver Seattle, Washington Denver, Colorado Volume 4 Volume 8 Experimental Psychology Clinical Psychology Alice F. Healy, PhD George Stricker, PhD University of Colorado Argosy University DC Boulder, Colorado Arlington, Virginia Robert W. Proctor, PhD Thomas A. Widiger, PhD Purdue University University of Kentucky West Lafayette, Indiana Lexington, Kentucky v vi EditorialBoard Volume 9 Volume 11 Health Psychology Forensic Psychology Arthur M. Nezu, PhD Randy K. Otto, PhD Christine Maguth Nezu, PhD University of South Florida Pamela A. Geller, PhD Tampa, Florida Drexel University Philadelphia, Pennsylvania Volume 12 Volume 10 Industrial and Organizational Assessment Psychology Psychology John R. Graham, PhD Neal W. Schmitt, PhD Kent State University Michigan State University Kent, Ohio East Lansing, Michigan Jack A. Naglieri, PhD Scott Highhouse, PhD University of Virginia Bowling Green State University Charlottesville, Virginia Bowling Green, Ohio Contents Handbook of Psychology Preface xi Irving B. Weiner Volume Preface xiii Neal W. Schmitt and Scott Highhouse Contributors xv I CONDUCTING AND COMMUNICATING RESEARCH IN INDUSTRIAL–ORGANIZATIONAL PSYCHOLOGY 1 1 A SNAPSHOT IN TIME: INDUSTRIAL–ORGANIZATIONAL PSYCHOLOGY TODAY 3 Scott Highhouse and Neal W. Schmitt 2 INFERENTIAL META-THEMES IN ORGANIZATIONAL SCIENCE RESEARCH: CAUSAL INFERENCE, SYSTEM DYNAMICS, AND COMPUTATIONAL MODELS 14 Richard P. DeShon 3 COMMUNICATING RESEARCH FINDINGS 43 Nathan R. Kuncel and Jana Rigdon II PERSONNEL PSYCHOLOGY 59 4 JOB AND WORK ANALYSIS 61 Paul R. Sackett, Philip T. Walmsley, and Roxanne M. Laczo 5 JOB PERFORMANCE 82 Stephan J. Motowidlo and Harrison J. Kell 6 RECRUITMENT AND JOB CHOICE RESEARCH: SAME AS IT EVER WAS? 104 Todd C. Darnold and Sara L. Rynes vii viii Contents 7 PERSONNEL SELECTION AND EMPLOYEE PERFORMANCE 143 Jose M. Cortina and Joseph N. Luchman 8 INTELLIGENCE AND THE WORKPLACE 184 Fritz Drasgow 9 USE AND IMPORTANCE OF PERSONALITY VARIABLES IN WORK SETTINGS 211 Leaetta M. Hough and Jeff W. Johnson 10 UNDERSTANDING AND FACILITATING LEARNING: ADVANCEMENTS IN TRAINING AND DEVELOPMENT 244 Kurt Kraiger and Satoris S. Culbertson 11 ABSENCE, LATENESS, TURNOVER, AND RETIREMENT: NARROW AND BROAD UNDERSTANDINGS OF WITHDRAWAL AND BEHAVIORAL ENGAGEMENT 262 David A. Harrison and Daniel A. Newman 12 THEORETICAL APPROACHES TO THE STUDY OF JOB TRANSITIONS 292 Daniel C. Feldman and Thomas W. H. Ng III ORGANIZATIONAL PSYCHOLOGY 309 13 MOTIVATION 311 Aaron M. Schmidt, James W. Beck, and Jennifer Z. Gillespie 14 JOB ATTITUDES: COGNITION AND AFFECT 341 Reeshad S. Dalal 15 LEADERSHIP MODELS, METHODS, AND APPLICATIONS: PROGRESS AND REMAINING BLIND SPOTS 367 Bruce J. Avolio, John J. Sosik, and Yair Berson 16 ORGANIZATION CHANGE AND DEVELOPMENT: IN PRACTICE AND IN THEORY 390 John R. Austin and Jean M. Bartunek 17 WORK GROUPS AND TEAMS IN ORGANIZATIONS 412 Steve W. J. Kozlowski and Bradford S. Bell 18 CUSTOMER SERVICE BEHAVIOR 470 Ann Marie Ryan and Robert E. Ployhart 19 JUDGMENT AND DECISION MAKING 493 Terry Connolly, Lisa Ordoń˜ez, and Steven Barker