Handbook of Healthcare Operations Management: Methods and Applications

541 Pages·2013·6.83 MB·English

by  Carri W. Chan

International Series in
Operations Research & Management Science
Brian T. Denton Editor
Handbook of
Healthcare
Operations
Management
Methods and Applications
International Series in Operations
Research & Management Science
Volume 184
SeriesEditor
FrederickS.Hillier
StanfordUniversity,CA,USA
SpecialEditorialConsultant
CamilleC.Price
StephenF.AustinStateUniversity,TX,USA
Forfurthervolumes:
http://www.springer.com/series/6161

Brian T. Denton
Editor
Handbook of Healthcare
Operations Management
Methods and Applications
123
Editor
BrianT.Denton
DepartmentofIndustrial
andOperationsEngineering
UniversityofMichigan
AnnArbor,MI,USA
ISSN0884-8289
ISBN978-1-4614-5884-5 ISBN978-1-4614-5885-2(eBook)
DOI10.1007/978-1-4614-5885-2
SpringerNewYorkHeidelbergDordrechtLondon
LibraryofCongressControlNumber:2013930226
©SpringerScience+BusinessMediaNewYork2013
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Preface
The unprecedented availability of data now affords the opportunity to improve
decisionmakingandinformthescientificdiscoveryofbestpracticesforhealthcare
delivery. This book will serve as a valuable reference for researchers interested
in a survey of the state of the art in healthcare operations research and methods
thatcanexploittheopportunitiesaffordedbytheavailabledata.Itisalsointended
to be a resource for practitioners interested in identifying opportunities for the
implementationofoperationsresearchmethodstoimprovehealthcareoperations.It
issuitableforuseasasupplementarytextforeducatorsofferinggraduateorsenior
undergraduatelevelclassesinindustrialengineeringdepartments,schoolsofpublic
health,andbusinessschools.
Thisbookbuildsonalonghistoryofresearchandpracticeinvolvingtheappli-
cation of operationsresearch methods to healthcare delivery.Early work includes
inventory planning for blood banks, appointmentscheduling at outpatient clinics,
andthedeploymentofemergencyvehiclesoverageographicregion.Inrecentyears
therehasbeena resurgenceof interestin healthcareoperationsmanagement.This
hasbeendriveninpartbyrisingcostsofhealthcareinmanycountriesandconcerns
abouttimely access and the quality of care. This book is a unique compilationof
chaptersonemergingtopicsincludingoptimizationinresource-constrainedsettings,
modelingbehavioralaspectsofpatientcare,advancesinsupplychainmanagement,
and the coordination of decision making among multiple parts of an integrated
healthsystem.Thesenewapplicationsare,inturn,drivingthedevelopmentofnew
simulation, optimization,and stochastic modelsand enrichingthe methodological
foundationsofoperationsresearch.
Collectively, the chapters in this book address application domains including
inpatientandoutpatientservices,publichealthnetworks,supplychainmanagement,
and resource-constrained settings in developing countries. Many of the chapters
providespecificexamplesorcasestudiesillustratingtheapplicationsofoperations
research methods across the globe, including Africa, Australia, Belgium, Canada,
the UK, and the USA. Chapters 1–4 review operations research methods that are
most commonly applied to healthcare operations management including queuing,
simulation, and mathematical programming. Chapters 5–7 address challenges
v
vi Preface
related to inpatient services in hospitals such as surgery, intensive care units, and
hospital wards. Chapters 8–10 cover outpatient services, the fastest growing part
of manyhealth systems, and describe operationsresearch modelsfor primaryand
specialty care services and how to plan for patient no-shows. Chapters 12–16
cover topics related to the broader integration of health services in the context of
public health, including optimizing the location of emergency vehicles, planning
formassvaccinationevents,andthecoordinationamongdifferentpartsofahealth
system.Chapters17–18addresssupplychainmanagementwithinthehospitals,with
a focus on pharmaceutical supply management, and the challenges of managing
inventoryfor nursing units. Finally, Chaps. 19–20 provide examples of important
andemergingresearchintherealmofhumanitarianlogistics.
AnnArbor,MI,USA BrianT.Denton
Acknowledgments
Therearemanypeoplewhodeservecreditfortheirhelpineditingthisbook.First,
Iamindebtedtoseveralpeoplewhoreviewedthechaptersofthisbookincluding:
SarangDeo(IndianSchoolofBusiness),AycaErdogan(StanfordUniversity),Ken
Klassen(BrockUniversity),ScottLevin(JohnsHopkins),EdiPinker(Universityof
Rochester),EdPohl(UniversityofArkansas),SteveRoberts(NorthCarolinaState
University),RandyRobinson(CornellUniversity),andCemSaydem(Universityof
North Carolina at Charlotte). I would like to thank Fred Hillier for inviting me to
serveaseditorforthisbookandSpringerStaffincludingNeilLevineandMatthew
Amboyfortheirhelpinproducingthefinalversionofthisbook.Iwouldalsolike
tothankmycolleaguesatNorthCarolinaStateUniversity,JulieIvy,SteveRoberts,
and Reha Uzsoy for many engaging conversations that helped form my opinions
about how to organize the content of this book. Finally, and most importantly, I
would like to thank the authors of the chapters for the contributionsof their time
andefforttomakethisbookasuccess.
vii

Contents
1 ImprovingAccesstoHealthcare:ModelsofAdaptiveBehavior...... 1
CarriW.ChanandLindaV.Green
2 QueueingModelsforHealthcareOperations ........................... 19
DiwakarGupta
3 ApplicationsofAgent-BasedModelingandSimulationto
HealthcareOperationsManagement..................................... 45
SeanBarnes,BruceGolden,andStuartPrice
4 OptimizationinHealthcareDeliveryModeling:Methods
andApplications............................................................ 75
SakineBatunandMehmetA.Begen
5 OperatingRoomPlanningandScheduling.............................. 121
ErikDemeulemeester, JeroenBelie¨n, BrechtCardoen,
andMichaelSamudra
6 TheModeling,Analysis,andManagementofIntensive
CareUnits................................................................... 153
TheologosBountourelis, M. Yasin Ulukus, Jeffrey P.
Kharoufeh,andSpencerG.Nabors
7 ImprovingtheFlowofPatientsThroughHealthcareOrganizations. 183
StevenM.Thompson,RobertDay,andRobertGarfinkel
8 CapacityAllocationandFlexibility
inPrimaryCare ............................................................ 205
HariBalasubramanian,AnaMuriel,AsliOzen,LiangWang,
XiaolingGao,andJanHippchen
9 ImprovingSchedulingandFlowinComplexOutpatientClinics ..... 229
CraigM.FroehleandMichaelJ.Magazine
ix