Handbook for Field NGOs - Ministry of Health and Family Welfare

59 Pages·2007·1.17 MB·English

Handbook for Field NGOs

An almanac for Managers, Supervisors and Field Workers

Reproductive and Child Health
Programme Phase II

Apex Resource Cell, NGO Division
Ministry of Health and Family Welfare
Government of India

February 2007
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Table of contents

Message ….. i

Preface ….. ii
Acknowledgements ….. iii
Table of contents ….. iv
List of Abbreviations ….. v
How to use the Handbook ….. vi

Section 1 – Managers and Supervisors

Introduction ….. 1
The FNGO Team, roles and responsibilities ….. 1
Supportive Supervision ….. 3
Administration and Financial Management ….. 4
Monitoring and Evaluation ….. 8

Section 2 – Field Workers

Introduction ….. 10
Roles and Responsibilities ….. 10
Planning for field work ….. 12
Communication and Counseling ….. 14
Working with groups ….. 17
Monitoring and Reporting ….. 19

Section 3 - Facilitating Service Delivery

Introduction ….. 22
Care of a pregnant woman ….. 22
Birth Preparedness and Complication Readiness ….. 26
Post delivery care ….. 29
Newborn and Infant Care ….. 31
Working with adolescent population ….. 36
Facilitating Family Planning services ….. 41
Raising awareness about RTIs/STIs ….. 41
HIV/AIDS among men, women and adolescent groups ….. 43
References ….. 44

Annexures
MNGO Monitoring Register
FNGO Monitoring Register
Field Worker Register
Immunization Register
Microplan exercise for a FNGO
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Abbreviations

AIDS Acquired Immunodeficiency Syndrome
ANC Ante Natal Care
ANM Auxiliary Nurse Midwife
APL Above Poverty line
AWW Anganwadi Worker
BPL Below Poverty Line
FNGO Field NGO
GOI Government of India
HIV Human Immunodeficiency Virus
ICDS Integrated Child Development Services
JSY Janani Suraksha Yojana
LHV Lady Health Visitor
MNGO Mother NGO
NGO Non-government Organization
PHC Primary Health Centre
RCH Reproductive Child Health
RRC Regional Resource Centre
RTI Reproductive Tract Infections
STI Sexually Transmitted Infections

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How to use the Handbook

The handbook for Field Non Government Organizations (FNGOs) is designed for use by the
MNGOs as a reference guide to train FNGO staff in issues pertaining to program management
and facilitating service delivery. In addition the FNGOs Coordinator/ Supervisor and field
workers can also use this as a reference handbook. This handbook explains in detail the basic
concepts of program management, and the steps for carrying out activities in the field. These are
related to the roles of the coordinator, supervisor and the field worker. It is divided into three
parts-

Section 1 has been designed for Managers and Supervisors keeping in mind their roles and
responsibilities, Section 2 focuses on the Field Workers while in Section 3 – the various aspects
of Reproductive and Child Health have been explained in detail keeping in mind the field
workers.

Suggested uses of the FNGO Handbook are:

• As a training guide for the workers
• As a reference tool for Managers and supervisors
• For developing communication materials
• To communicate with village women who are peer educators

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Section 1 – Managers and Supervisors
1. Introduction

Under the MNGO Scheme, FNGOs are responsible for implementation of RCH program in
underserved and unnerved areas in the districts. A team consisting of Project Coordinator, 2 field
staff (supervisor and field worker or 2 field workers) 1 part-time accountant will ably perform
this task. The capacity of this team is to be built by the MNGOs.

To a large extent, the implementation of FNGO projects will depend on the team’s knowledge,
skills, enthusiasm, dedication and the support they receive from their MNGOs and block
authorities.

For many of the Coordinators and Supervisors working on reproductive health issues this might
be a first time experience. In order to maintain uniformity across the board in terms of: project
implementation and its monitoring it is necessary that the MNGO build the capacity of the
FNGO Coordinators and Supervisors, using the handbook.

The contents of this section have been developed keeping in mind the basic requirements of the
Managers and Supervisors for enhancing knowledge and developing their skills in leadership,
supervision, financial and administrative management and monitoring and evaluation. They are
also free to use other training materials and visual aids while conducting training programs. The
FNGO Coordinators and Supervisors should use this handbook as reference and for training their
field workers.

2. The FNGO Team, roles and responsibilities

The FNGO Team Members

In most cases the FNGO team will consist of a Project Coordinator/Supervisor and 2-3
field level workers. Given below are some suggested qualifications, work experiences for
selection of Program Coordinators/Supervisors and Field Workers and their roles and
responsibilities. The proposed staffing pattern may vary from state to state.

Program Coordinator/Supervisor

Qualifications: Graduate in social work, home science, sociology, medical social work
with 3 years experience in RCH program. Ability and knowledge of computers (MS
Office, Internet)

Experience: Previous experience of working with NGO Sector in women’s health,
Integrated Child Development Services (ICDS) program, adolescent program at block
and community level for 3-5 years.

Competencies: Ability to be work in a team, Good written and spoken communication
skills in local language and English. Capable of handling overall project and establish
liaison and networking with Government and other stakeholders. Willing to travel
extensively within district and block. Willing to learn and work as a team member.
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Handbook for Field NGOs
Roles and responsibilities of the FNGO Coordinator/Supervisor

The FNGO Coordinator has the following roles and responsibilities:

1. As a team leader – lead the team and support them in the decisions taken for
project implementation
2. Work with the team members to guide and mentor them on different aspects of
the project
3. Coordination and networking with Block and District level health officials for
developing an action plan for providing services in their field area
4. Ensure that the team members’ capacity is built through trainings/ exposure visits
etc. that will be mainly conducted by the MNGOs.
5. Review with supervisor monthly and quarterly reports received from field
workers and provide feedback
6. Submission of monthly and quarterly progress reports to the MNGO and the
District officials
7. Submission of quarterly statement of Expenditure (SOEs) to the MNGO
8. Support and supervise work of the field workers
9. Train the field workers in planning and organizing work, community
mobilization, developing village health plans, other RCH issues
10. Hold periodic meetings with village leaders on project progress
11. Advocacy with community leaders on the program and necessary support to field
workers

The responsibilities include proper and timely implementation of project followed by
periodic monitoring; Ensure good coordination and networking with the government
officials, panchayat members; problem solving and supportive supervision for any necessary
action; timely submission of monitoring reports to the MNGO and the Block health officials.
Ensure that the FNGO staff undergoes periodic trainings.

Field Workers

Qualifications: Minimum requirement is 8th class pass.

Experience: working with women groups in health or related program, interested in
working with women and children, adolescent population.

Other qualities- She should be preferably daughter-in-law of the village, resident of near
by villages, willing to devote 2-3 hours per day to the project work. Good communication
skills – both written and spoken. Pleasant manners and accepted by the women groups.

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Handbook for Field NGOs