GSM Admin Guide

526 Pages·2017·11.02 MB·English

by  Christina Pilz

Management Console Admin
Guide

Copyright
Copyright2020, Webroot. Allrights reserved.
GSMAdminGuide
Informationinthis documentis subjecttochange withoutnotice. The software describedinthis
documentis furnishedunder a license agreementor nondisclosure agreement. The software may
be usedor copiedonlyinaccordance withthe terms of those agreements. Nopartof this
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Table of Contents
Chapter 1: GlobalSite Manager AdminGuide 1
CreatingAccounts 2
Enablingtwo-factor authentication(2FA) 5
SelectingYour Console 13
Aboutthe ManagedService Provider Console 16
AboutThe Business Console 19
Aboutthe SpotlightTour 22
CommunicatingThroughFirewalls 24
EnhancedMobile Device Display 26
ChangingConsoles 28
RenamingConsoles 32
Accessingthe EndpointConsole 36
SystemRequirements 42
Chapter 2: WorkingWithDashboards 43
CreatingDashboardCharts 44
EditingDashboardCharts 51
DrillingDowninDashboardCharts 58
DeletingDashboardCharts 65
Chapter 3: WorkingWithSites 68
ManagementConsole Sites Tab Overview 69
AddingSites 73
FilteringSites 81
Searchingfor Sites 86
DownloadingCSV Files 88
SortingSites 90
ViewingSite Summaries 92
Inside the Manage Button 93
SummaryTab 93
Details Tab 94
Permissions Tab 94
EndpointProtectionTab 95
DNS ProtectionTab 95
SecurityAwareness TrainingTab 95
Downloads Tab 95
ViewingMulti-Site Summaries 96
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GSM AdminGuide
SuspendingandResumingSite Protection 108
DeactivatingSite Protection 111
EditingSite Details 114
TaggingSites 122
UpdatingSite AdminPermissions 132
EditingSite Settings 136
SettingSite-LevelData Filters 142
DownloadingWebroot 149
Chapter 4: WorkingWithAdmins 153
AddingAdmins 154
UpdatingAdminInformation 160
Changingyour accountsecuritysettings 166
DeletingAdmins 175
AboutManagementConsole AdminPermissions 179
ManagementConsole Platform- ManagementConsole Access 179
ManagementConsole Platform- EndpointProtectionConsole Access 181
SecureAnywhere Platform- AdminLevel- EndpointProtection 182
SecureAnywhere Platform- Basic Level- EndpointProtection 183
SecureAnywhere Platform- NoAccess Level- EndpointProtection 185
Chapter 5: WorkingWithGroups 187
AddingGroups 188
EditingGroups 198
DeletingGroups 204
Chapter 6: WorkingWithDevices 208
Device ManagementOverview 209
Groups TabFilters 209
Groups TabColumns 210
Groups TabPage-ThroughFunctionality 211
EditingPolicies AppliedToDevices 214
AddingWebOverrides toDevices 219
WhitelistingFiles onDevices 224
RestoringFiles FromQuarantine 228
ViewingProtectedDevices 233
ViewingDevices NotSeenRecently 236
ViewingDevices ThatNeedAttention 239
ViewingDevices ThatHave Expired 245
ViewingDevices ThatNeedAttentionAndAre Expired 248
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ViewingDevice Summaries 252
Status andLastSeen 254
SummaryTab 255
Infections EncounteredTab 256
BlockedURLs Tab 256
ScanHistoryTab 257
Searchingfor Devices 258
FilteringDevices BySite Names 261
FilteringDevices bySite Statuses 264
FilteringDevices WithinGroups 267
MovingDevices BetweenGroups 270
SortingDevices WithinGroups 275
DisplayingScanHistories 277
IssuingAgentCommands 283
ViewingAgentCommandLogs 288
Chapter 7: WorkingWithPolicies 295
CreatingPolicies 296
EditingPolicies 302
Basic ConfigurationSettings 311
ScanSchedule 315
ScanSettings 317
Self ProtectionSettings 321
Heuristics 322
Realtime ShieldSettings 326
Behavior ShieldSettings 329
Core SystemShield 330
WebThreatShield 332
IdentityShield 335
Firewall 338
User Interface 340
SystemOptimizer 341
EvasionShieldSettings 350
RenamingPolicies 352
CopyingPolicies 355
ImportingPolicies Manually 359
DeletingPolicies 364
Chapter 8: WorkingWithOverrides 368
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GSM AdminGuide
CreatingWebOverrides 369
CreatingWhitelistOverrides 375
CreatingBlacklistOverrides 383
EditingWebOverrides 387
ImportingOverrides 393
ViewingWebOverrides 398
DeletingOverrides 402
DeletingWebOverrides 406
CustomizingBlockPages 411
Chapter 9: WorkingWithAlerts 417
CreatingAlerts 418
DeletingAlerts 426
Suspendingor ResumingAlerts 430
CreatingDistributionLists 435
Chapter 10: WorkingWithReports 440
GlobalSite Manager Reports Overview 441
CreatingReports 442
GeneratingReports 448
GeneratingOn-DemandReports 454
CreatingReportTemplates 477
AccessingReportHistories 492
DownloadingReports 495
Chapter 11: WorkingWithSettings 500
Settings Overview 501
ViewingAccountInformation 503
AccessingUsage Data 507
DownloadingUsage Data Reports 515
SettingGSM-LevelData Filters 521
CreatingAPI ClientCredentials 528
Accessingthe MyBillingportal 536
Addinganaccountonthe MyBillingportal 538
Usingthe MyBillingPortaltoPaya Bill 543
SettingUpAutoPay 553
UpdatingSavedCreditCardInformationinthe MyBillingPortal 556
Chapter 12: About DNSProtection 558
DNSProtectionOverview 559
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StartingDNSProtectionTrials 560
Step1— Activate a Trial 560
Step2— TrialConfirmationandBeginGuidedSetup 561
Aboutthe DNSProtectionGuidedSetup 563
Step1— SelectDNSGroupPolicy 563
Step2— SelectEndpoints 564
Step3— Review andConfirm 565
Chapter 13: About SecurityAwareness Training 567
SecurityAwareness TrainingOverview 568
StartingSecurityAwareness TrainingTrials 569
Activate a Trial 569
TrialConfirmationandBeginGuidedSetup 570
GuidedSetup- Overview 570
Aboutthe SecurityAwareness TrainingGuidedSetup 572
Step1— VerifyDomain 572
Step2— ImportTargets 573
Step3— Review Campaigns 573
Chapter 14: WorkingWiththe Business Console 575
Business Console Overview 576
SettingUpYour Business Console 579
Aboutthe Business DashboardTab 583
EndpointProtection 583
DNSProtection 584
SecurityAwareness Training 585
Dashboard Charts 586
ViewingandEditingCompanyInformation 588
ViewingandEditingAdvancedSettings 590
PurchasingAdditionalSite Seats 594
DNSProtectionTrial 598
SecurityAwareness TrainingTrial 603
Aboutthe Business Console SpotlightTour 608
Goingtothe EndpointConsole 610
Chapter 15: GlobalSite Manager Support 613
AccessingTechnicalSupport 614
Index i
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