Photo Credit by Dion Ogust PORTFOLIO GROWING GREAT EMPLOYEES Erika Andersen is the founder of Proteus International, a consulting firm that works with CEOs and top executives of many major corporations, including Molson Coors Brewing, MTV Networks, Union Square Hospitality Group, PepsiCo, Turner Broadcasting, Comcast, Lifetime Television, and Madison Square Garden. Erika and her family live in Kingston, New York. To arrange a speaking engagement for Erika, please contact the Penguin Speakers Bureau at speakersbureau@ us.penguingroup.com. Visit www.growinggreatemployees.com Growing Great Employees Turning Ordinary People into Extraordinary Performers Erika Andersen PORTFOLIO Published by the Penguin Group Penguin Group (USA) Inc., 375 Hudson Street, New York, New York 10014, U.S.A. • Penguin Group (Canada), 90 Eglinton Avenue East, Suite 700, Toronto, Ontario, Canada M4P 2Y3 (a division of Pearson Penguin Canada Inc.) • Penguin Books Ltd, 80 Strand, London WC2R 0RL, England • Penguin Ireland, 25 St Stephen’s Green, Dublin 2, Ireland (a division of Penguin Books Ltd) • Penguin Group (Australia), 250 Camberwell Road, Camberwell, Victoria 3124, Australia (a division of Pearson Australia Group Pty Ltd) • Penguin Books India Pvt Ltd, 11 Community Centre, Panchsheel Park, New Delhi–110 017, India • Penguin Group (NZ), 67 Apollo Drive, Rosedale, North Shore, 0632, New Zealand (a division of Pearson New Zealand Ltd) • Penguin Books (South Africa) (Pty) Ltd, 24 Sturdee Avenue, Rosebank, Johannesburg 2196, South Africa Penguin Books Ltd, Registered Offices: 80 Strand, London WC2R 0RL, England First published in the United States of America by Portfolio, a member of Penguin Group (USA) Inc. 2006 Copyright © Erika Andersen, 2006 All rights reserved THE LIBRARY OF CONGRESS HAS CATALOGED THE HARDCOVER EDITION AS FOLLOWS: Andersen, Erika. Growing great employees: turning ordinary people into extraordinary performers / Erika Andersen. p. cm. Includes index. ISBN: 1-4295-4855-X 1. Supervision of employees. 2. Employees. I. Title. HF5549.12.A525 2006 658.3'124—dc22 2006046788 Except in the United States of America, this book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the publisher’s prior consent in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser. The scanning, uploading and distribution of this book via the Internet or via any other means without the permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions and do not participate in or encourage electronic piracy of copyrightable materials. Your support of the author’s rights is appreciated. To Dad, for believing in me To Mom, for the love of language To M, for your kind gift To Scott, Rachel, and Ian, for being my home Contents Acknowledgments Preface Introduction 1 Preparing the Soil 2 Plan Before You Plant 3 Picking Your Plants 4 Not Too Deep and Not Too Shallow 5 The Gardener’s Mind 6 A Mixed Bouquet 7 Staking and Weeding 8 Letting It Spread 9 Plants into Gardeners 10 How Does Your Garden Grow? 11 Some Plants Don’t Make It 12 The Master Gardener Index
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