Growing Ancillary Revenue from Online Travel Insurance Sales AS p u o rG T I s Joe Tan u e d a m Head of Client Services - Singapore A 0 1 0 Mondial Assistance (Asia) Private Limited 2 © 1 © Copyright Mondial Assistance. All rights reserved. In accepting this document from Mondial Assistance you acknowledge that all its contents, including but not limited to, know-how, data, processes and strategic and business objectives are strictly confidential (“Confidential Information”) and must not be disclosed to any person, copied or reproduced in any form without prior written consent from Mondial Assistance. All copies of the document in your possession or control must be destroyed or returned to Mondial Assistance if requested by Mondial Assistance. All intellectual property rights in this document and in all materials embodying the Confidential Information belong to Mondial Assistance and must be assigned to Mondial Assistance on their creation. The contents of this document are provided on an “as is” basis and Mondial Assistance does not make or give any express or implied representation or warranty as to the accuracy, quality or completeness of the information. Mondial Assistance disclaims any and all liability for any loss or damage arising from the availability of the Confidential Information or its use by any person. A S p u o rG T I s u e d a m A 0 1 0 2 © 2 What do they have in common? Maximize revenue per customer! A S p u o rG T I s u e d a m A 0 1 0 2 © 3 Scope Mondial Assistance Group Why Go Online? How to Sell More, Sell Better? Conclusion p u o rG e c n a ts is s A la id n o M 1 1 0 2 © 4 Mondial Assistance Group A S p u o rG T I s u e d a m A 0 1 0 2 © 5 Who are We? Mondial Assistance Group World’s leader in travel insurance, assistance and personal services Owned by Allianz Insurance, Asset Management & Banking 152,000 employees worldwide €106billion revenue in 2010 Ranked world’s No. 1 in General Insurance (Source: CNN) p u o rG e c n a ts is s A la id n o M 1 1 0 2 © 6 Global Presence 29 Countries World’s largest network of providers – 400,000! 33 Operation Centers 10,783 Employees 40 Languages p u o rG e c n a ts is s A la id n o M 1 1 0 2 © 7 Products and Services We are B2B Support our partner’s brand development 100% commitment to quality Innovative solutions Roadside Travel Assistance Insurance Medical Healthcare Assistance p u o rG e c n a ts is s A Personal la id n o Assistance M 1 1 0 2 © 8 Track Record We pioneered booking of travel insurance in the integration path in 1997! p u o rG e c n a ts is s A la id n o M 1 1 0 2 © 9 WHY GO ONLINE? A S p u o rG T I s u e d a m A 0 1 0 2 © 10
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