Green and Lean Management

233 Pages·2017·3.726 MB·English

by  Carolina Machado, J. Paulo Davim (eds.)

Management and Industrial Engineering
Carolina Machado
J. Paulo Davim Editors
Green
and Lean
Management
Management and Industrial Engineering
Series editor
J. Paulo Davim, Aveiro, Portugal
More information about this series at http://www.springer.com/series/11690
Carolina Machado J. Paulo Davim
(cid:129)
Editors
Green and Lean Management
123
Editors
Carolina Machado J.PauloDavim
Department ofManagement, School of Department ofMechanical Engineering
EconomicsandManagement University of Aveiro
University of Minho Aveiro
Braga Portugal
Portugal
ISSN 2365-0532 ISSN 2365-0540 (electronic)
ManagementandIndustrial Engineering
ISBN978-3-319-44907-4 ISBN978-3-319-44909-8 (eBook)
DOI 10.1007/978-3-319-44909-8
LibraryofCongressControlNumber:2016949593
©SpringerInternationalPublishingSwitzerland2017
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Preface
The book titled “Green and Lean Management” covers the issues related to green
and lean management in a context where organizations are facing, day after day,
high challenges in what concerns the items related to the reuse, recycling, waste
reduction, add value, low costs and time of production, sustainable behavior,
among others, not only in an environmental perspective but also, and more and
more frequently,inanorganizationalperspective.Today’sorganizationsnolonger
can develop their practices based on the existent paradigms. On the contrary, it is
necessary a completely break of these paradigms, walking to a total change of
mentalities in the way how we manage the different organizational activities.
Taking into account, this reality lean management appears as a management phi-
losophy focused in productivity improvement in order to create value to the
organization and their different stakeholders through waste reduction. Understood
asacriticalfactor,thisconceptisabletobeappliednotonlyintheindustrysector,
butalsoinotherdifferentservices,whateverweareintheprivateorpublicdomain.
Atthesametime,organizationsaremoreandmoreconcernedwiththeenvironment
wheretheyareestablishedaswellaswiththeirsocialresponsibility.Thisledthem
to theuse of environmental and organizational friendlyprocesses able toreach the
necessary sustainability, which is seen as the strategy which allows them to keep
the organization profits on high levels in the future. Once again, this way of
thinking led us to another critical item like green management. Organizations that
“think green” are organizations where change and innovation is a reality allowing
them to gain more competitive advantages. Green management is important
because not only the organization can see a relevant improvement in its team
members’ commitment as it is easier for them to attract and retain top talent.
Parallel to the innovation stimulus, green management also contributes to reduce
costs,toimproverelationshipwiththedifferentstakeholders—customers,suppliers,
media, government—to reduce absenteeism and turnover as well as to promote
greaterproductivity.Greenandleanmanagementisanewwayofmanageandthink
theorganization,makingthemmorestrategicandcompetitiveinthemarketswhere
they are present.
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vi Preface
Conscious of this reality, this book looks to contribute to the exchange of
experiences and perspectives about the state of the research related to green and
lean management as well as the future direction of this field of research in ten
chapters. The first chapter discusses “Green Supply Chain, Logistics, and
Transportation.” The second chapter contains information about “LP Impacts on
the Neoliberal Political-Economic Context.” The third chapter covers “Lean and
AgileSupplyChainManagement:ACaseofITDistributionIndustryintheMiddle
East.” In the fourth chapter, “Lean Thinking in Non-profit Organizations” is
described. Subsequently, the fifth chapter covers “How to Learn Up from Lean
Management in Health Services? HRM, Leadership and Relational Coordination.”
The sixth chapter contains information on “Examination of Service Quality Gaps:
EvidencefromStateBankofIndia.”Theseventhchapterdescribes“Applicationof
FuzzyQFDforEnvironmentallyConsciousDesignofMobilePhones.”Theeighth
chapter focuses on the “From New Public Management to New Public Services:
Challenges for Hospital Governance and Lean and Hybrid Management.” In the
ninth chapter, “Educational Impact on Attitudinal Responses of Employees:
Banking Industry Perspective” is discussed. Finally, in the tenth chapter,
“Corporate Social Responsibility Role in SMEs: A Critical Way of Thinking in
Green and Lean Management Arena” is presented.
Finally, it is important to say that this book is designed to increase the knowl-
edge and effectiveness of all those that are interested in developing a management
system that looks to meet the needs of a transforming organization in all kind of
organizations and activity sectors.
The editors acknowledge theirgratitude toSpringerfor this opportunity andfor
theirprofessionalsupport.Finally,wewouldliketothanktoallchapterauthorsfor
their interest and availability to work on this project.
Braga, Portugal Carolina Machado
Aveiro, Portugal J. Paulo Davim
Contents
Green Supply Chain, Logistics, and Transportation ... .... ..... .... 1
Matthew J. Franchetti, Behin Elahi and Somik Ghose
LP Impacts on the Neoliberal Political-Economic Context... ..... .... 17
Maria João Santos
LeanandAgileSupplyChainManagement:ACaseofITDistribution
Industry in the Middle East.. ..... .... .... .... .... .... ..... .... 37
M. Reza Abdi, Farideh Delavari Edalat and Sam Abumusa
Lean Thinking in Non-profit Organizations .. .... .... .... ..... .... 71
Ivo Domingues and José Cunha Machado
How to Learn Up from Lean Management in Health Services?
HRM, Leadership and Relational Coordination... .... .... ..... .... 109
Teresa Carla Oliveira, Stuart Holland and Nélia Cristina Filipe
Examination of Service Quality Gaps: Evidence from State
Bank of India . .... .... .... ..... .... .... .... .... .... ..... .... 139
Nilanjan Ray and Anshuman Bhattacharya
Application of Fuzzy QFD for Environmentally Conscious
Design of Mobile Phones .... ..... .... .... .... .... .... ..... .... 149
S. Vinodh and K.J. Manjunatheshwara
From New Public Management to New Public Services: Challenges
for Hospital Governance and Lean and Hybrid Management..... .... 161
Teresa Carla Oliveira, Vitor Raposo, Stuart Holland
and Francisco Edinaldo Lira de Carvalho
Educational Impact on Attitudinal Responses of Employees:
Banking Industry Perspective ..... .... .... .... .... .... ..... .... 189
Anshuman Bhattacharya and Nilanjan Ray
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viii Contents
Corporate Social Responsibility Role in SMEs: A Critical
Way of Thinking in Green and Lean Management Arena .. ..... .... 207
Carolina Feliciana Machado, Ana Bezerra and Bruna Filipa Oliveira
Index .... .... .... .... .... ..... .... .... .... .... .... ..... .... 221
Editors and Contributors
About the Editors
Carolina Machado received her Ph.D. degree in management sciences (organi-
zational and politics management area/human resources management) from the
UniversityofMinhoin1999,andmaster′sdegreeinmanagement(strategichuman
resource management) from Technical University of Lisbon in 1994. Teaching in
the human resources management subjects since 1989 at University of Minho, she
issince2004anassociatedprofessor,withexperienceandresearchinterestareasin
the field of human resource management, international human resource manage-
ment, human resource management in small and medium enterprises, training and
development, management change, and knowledge management. She is head of
human resources management work group at University of Minho as well as chief
editor of the International Journal of Applied Management Sciences and
Engineering (IJAMSE).
J.PauloDavim receivedhisPh.D.inmechanicalengineeringfromtheUniversity
ofPortoin1997,theaggregatetitlefromtheUniversityofCoimbrain2005,anda
D.Sc.fromLondonMetropolitanUniversityin2013.Currently,heisaprofessorat
the Department of Mechanical Engineering of the University of Aveiro. He has
about30yearsofteachingandresearchexperienceinmanufacturing,materialsand
mechanical engineering with special emphasis in machining and tribology.
Recently, he has also interest in management/industrial engineering and higher
education for sustainability. He has worked as an evaluator of projects for inter-
national research agencies as well as an examiner of Ph.D. thesis for many uni-
versities. He is the editor in chief of eight international journals, guest editor of
journals, books editor, book series editor, and scientific advisory for many inter-
nationaljournalsandconferences.Presently,heisaneditorialboardmemberof30
international journals and acts as reviewer for more than 80 prestigious Web of
Science journals. In addition, he has also published as author and co-author more
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