Gowrie Care Limited - Angus Housing Support Service

18 Pages·2012·0.63 MB·English

Gowrie Care Limited - Angus
Housing Support Service
River Street
143d River Street
Brechin
DD9 7ES
Inspected by: Shona Adam
Type of inspection: Announced (Short Notice)
Inspection completed on: 26 February 2013
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Contents
Page No
Summary 3
1 About the service we inspected 4
2 How we inspected this service 6
3 The inspection 9
4 Other information 16
5 Summary of grades 17
6 Inspection and grading history 17
Service provided by:
Gowrie Care Ltd
Service provider number:
SP2003000083
Care service number:
CS2004061955
Contact details for the inspector who inspected this service:
Shona Adam
Telephone [phone]
Email [email protected]
Gowrie Care Limited - Angus, page 2 of 18
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Summary
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change after this inspection following other
regulatory activity. For example, if we have to take enforcement action to make the
service improve, or if we investigate and agree with a complaint someone makes
about the service.
We gave the service these grades
Quality of Care and Support 4 Good
Quality of Staffing 4 Good
Quality of Management and Leadership 4 Good
What the service does well
The tenants of Gowrie Care Angus continue to receive a very good quality of care and
support from the enthusiastic and knowledgeable staff teams.
What the service could do better
The structure of Gowrie Care Angus has recently changed. The manager has identified
that further work needs to be carried out in some areas in relation to how tenants
are supported to participate.
What the service has done since the last inspection
A number of social events have taken place over the past 12 months. These have
provided the opportunity for tenants to meet other tenants from the different projects
within Gowrie Care Angus.
Conclusion
The staff team continue to show a commitment and enthusiasm to make sure that
improvement is a continual process.
Who did this inspection
Shona Adam
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1 About the service we inspected
The Care Inspectorate regulates care services in Scotland. Prior to 1 April2011, this
function was carried out by the Care Commission. Information in relation to all care
services is available on our website at www.scswis.com.
This service was previously registered with the Care Commission and transferred its
registration to the Care Inspectorate on 1 April 2011.
Requirements and recommendations
If we are concerned about some aspect of a service, or think it needs to do more to
improve, we may make a recommendation or requirement.
- A recommendation is a statement that sets out actions the care service provider
should take to improve or develop the quality of the service based on best practice or
the National Care Standards.
- A requirement is a statement which sets out what is required of a care service to
comply with the Public Services Reform (Scotland) Act 2010 ("the Act") and secondary
legislation made under the Act, or a condition of registration. Where there are
breaches of Regulations, Orders or conditions, a requirement may be made.
Requirements are legally enforceable at the discretion of the Care Inspectorate."
Gowrie Care Angus provides a combined service of housing support and care at home
at the following;
Silverway, Montrose
River Street, Brechin
Doocot Park, Arbroath
Lousen Park, Carnoustie.
An outreach service is also provided in the wider community.
Based on the findings of this inspection this service has been awarded the following
grades:
Quality of Care and Support - Grade 4 - Good
Quality of Staffing - Grade 4 - Good
Quality of Management and Leadership - Grade 4 - Good
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
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Grades for this care service may change following other regulatory activity. You can
find the most up-to-date grades for this service by visiting our website
www.careinspectorate.com or by calling us on 0845 600 9527 or visiting one of our
offices.
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2 How we inspected this service
The level of inspection we carried out
In this service we carried out a low intensity inspection. We carry out these
inspections when we are satisfied that services are working hard to provide
consistently high standards of care.
What we did during the inspection
This report was written following a short notice announced inspection that took
place between Monday 11 February and Tuesday 26 February 2013 by Inspector Shona
Adam.
In this inspection evidence was gathered from various sources, including the relevant
sections of policies, procedures, records and other documents, including;
• evidence from the service's most recent self assessment
• personal plans of people who use the service
• training records
• health and safety records
• accident and incident records
• complaints records
• Public Liability Insurance Certificate
• Certificate of registration
• questionnaires that had been requested, filled in and returned to the care
service from people who use the service, their relatives or advocates and staff
members
• discussions with various people, including:
◦ the manager
◦ care staff
◦ the people who use the service
◦ relatives and carers of people who use the service
• observing how staff work
The service also provided a large folder of evidence that we inspected out-with the
visit to the service.
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Grading the service against quality themes and statements
We inspect and grade elements of care that we call 'quality themes'. For example,
one of the quality themes we might look at is 'Quality of care and support'. Under
each quality theme are 'quality statements' which describe what a service should be
doing well for that theme. We grade how the service performs against the quality
themes and statements.
Details of what we found are in Section 3: The inspection
Inspection Focus Areas (IFAs)
In any year we may decide on specific aspects of care to focus on during our
inspections. These are extra checks we make on top of all the normal ones we make
during inspection. We do this to gather information about the quality of these aspects
of care on a national basis. Where we have examined an inspection focus area we will
clearly identify it under the relevant quality statement.
Fire safety issues
We do not regulate fire safety. Local fire and rescue services are responsible for
checking services. However, where significant fire safety issues become apparent, we
will alert the relevant fire and rescue services so they may consider what action to
take. You can find out more about care services' responsibilities for fire safety at
www.firelawscotland.org
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The annual return
Every year all care services must complete an 'annual return' form to make sure the
information we hold is up to date. We also use annual returns to decide how we will
inspect the service.
Annual Return Received: Yes - Electronic
Comments on Self Assessment
Every year all care services must complete a 'self assessment' form telling us how
their service is performing. We check to make sure this assessment is accurate.
The Care Inspectorate received a fully completed self assessment document from the
service provider. We were satisfied with the way the service provider had completed
this and with the relevant information they had given us for each of headings that we
grade them under.
The service provider identified what they thought they did well, some areas for
development and any changes they had planned. The service provider told us how the
people who used the care service had taken part in the self assessment process.
Taking the views of people using the care service into account
A number of people who used the service were unable to express their views due to
communication difficulties. We saw three people in one of the services, they all
appeared to be very happy and comfortable in their homes. It was very clear that staff
had developed very strong relationships with the people they supported.
Taking carers' views into account
We received 8 questionnniares that had been competed and retuned to the Care
Inspectorate. All respndents indicated a high level of satisfaction with the quality of
service provided.
Individual comments had also been provided by some respondents. These were
discussed with the manager during the inspection visit.
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3 The inspection
We looked at how the service performs against the following quality themes and
statements. Here are the details of what we found.
Quality Theme 1: Quality of Care and Support
Grade awarded for this theme: 4 - Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the care and support provided by the service.
Service strengths
We inspected a sample of the range of evidence that we were provided with and
spoke to the manager and several members of staff. We found that the service's
performance reached a good standard and had important strengths. These strengths
had a positive impact on people using the service.
We saw that the service used various methods to seek feedback and involve tenants,
carers and relatives in all aspects of how care and support was provided.
Newsletters for each of the projects provided a range of information. Regular tenants
meetings took place in some of the projects and minutes were taken. We saw that
these meetings provided tenants with a valuable opportunity to discuss ideas , make
suggestions and share any concerns that they had. We thought that the discussion at
a meeting at the Silverway Project about the SSSC codes of conduct was a very
worthwhile which appeared to be manged very well by the staff team.
Some tenants had received training in the recruitment and selection process. This
provided them with the skills and confidence to be involved in the recruitment of new
staff into the service.
A variety of social events had taken place which included 'Angus has got Talent' . A
DVD had been made which captured the success of the event in bringing all the
projects together. A number of other social events had taken place throughout the
year which promoted involvement across the projects.
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We saw that where possible, tenants took ownership of their reviews. Several had
typed up their own review reports with the support of staff. We thought that this was
a great idea as it helped tenants improve their confidence.
It was clear that Gowrie Care promoted an ethos of participation across the
organisation.
Areas for improvement
It was evident that within the Gowrie Angus branch, participation was at various
stages of development in each of the projects. This was acknowledged by the
manager who had already identified ways in which this could be be developed
further.
The following area for development had been identified by the manager in the self
assessment;
'Boardmaker training has been given to staff members and laptops are now in
services, this needs to be filtered through staff teams and Boardmaker implemented
within services'.
Grade awarded for this statement: 4 - Good
Number of requirements: 0
Number of recommendations: 0
Statement 3
We ensure that service users' health and wellbeing needs are met.
Service strengths
We found that the service's performance reached a very good standard and had major
strengths. These strengths had a positive impact on people using the service.
We sampled some personal plans and found these to be very clear and detailed. This
was a significant strength as it provided staff with the right level of information that
was required to support the tenant. We saw that the plans were reviewed and
evaluated on a regular basis. The service was also seen to be very responsive to any
changes in the health and wellbeing of tenants.
Gowrie Care Limited - Angus, page 10 of 18