Government of Andhra Pradesh Andhra Pradesh State FiberNet Limited

60 Pages·2016·1.27 MB·English

Government of Andhra Pradesh

Andhra Pradesh State FiberNet Limited (APSFL)

Request for Proposal

for

Selection of Software Partner to provide

“Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”

Notice No: APSFL/ Middleware and DRM software /63/2016,
Dt: 09-06-2016

Andhra Pradesh State FiberNet Limited,
Plot No.5,6,15&16, 1st Floor, KKR Square, Kavuri Hills, Phase-I,
Jubilee Hills, Hyderabad – 500 033, Telangana, India
Tel: [phone] / 63 / 65; Fax: [phone]
Email: [email protected]; Web: www.apsfl.in
Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”
Table of Contents
A.1 Time schedule of various tender related Events & Dates ......................................................................... 6
A.2 Bid Documents and EMD ........................................................................................................................ 7
A.3 Procedure for Bid Submission .................................................................................................................. 7
A.4 Introduction ............................................................................................................................................ 11
B.1 Eligibility Criteria ................................................................................................................................... 12
C.1 Scope of Work........................................................................................................................................ 13
IPTV Platform ........................................................................................................................................ 13
Home Page ............................................................................................................................................. 14
Live TV Streaming ................................................................................................................................. 14
PVR ........................................................................................................................................................ 14
My account – Displays personalized information of the subscriber ....................................................... 14
Interactive survey or feedback ............................................................................................................... 14
Analytics ................................................................................................................................................ 14
CPE/STB Notification to handle ............................................................................................................ 15
Content Management ............................................................................................................................. 15
Audience Measurement (AMS) & Recommendation-Rating Engine .................................................... 15
Feedback ................................................................................................................................................ 15
Advertising Engine ................................................................................................................................. 15
Business Management System (BMS) ................................................................................................... 16
User Authentication and subscriber management .................................................................................. 16
Administration........................................................................................................................................ 17
OTT Platform ......................................................................................................................................... 17
Video on Demand (VOD) ...................................................................................................................... 17
Catch-up TV ........................................................................................................................................... 17
Subscription Management and order taking ........................................................................................... 17
Audience Measurement (AMS) & Recommendation-Rating Engine .................................................... 18
Advertising Engine ................................................................................................................................. 18
Second Screen (Mobile and Tablet) ....................................................................................................... 18
VAS Platform ......................................................................................................................................... 18
App Life Cycle Management ................................................................................................................. 18
Subscription Management ...................................................................................................................... 19
Revenue Settlement ................................................................................................................................ 19
Ad Exchange .......................................................................................................................................... 19
APP Recommendation ........................................................................................................................... 19
Service Desk........................................................................................................................................... 19
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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”
User Profile & Activity Management..................................................................................................... 19
Device Management ............................................................................................................................... 19
Notification Management ....................................................................................................................... 19
Reviews & Rating Management............................................................................................................. 19
Reports ................................................................................................................................................... 20
DRM: Content Protection and Access Management .............................................................................. 21
Estimated Volumes of CPE .................................................................................................................... 21
C.2 Stake Holders ......................................................................................................................................... 21
C.3 Roles & Responsibilities of the Software Partner .................................................................................. 21
C.4 Roles & Responsibilities of the APSFL ................................................................................................. 22
C.5 Project Timelines ................................................................................................................................... 22
C.6 Project Fee .............................................................................................................................................. 22
C.7 Security .................................................................................................................................................. 22
D.1 Bidding Procedure .................................................................................................................................. 23
E.1 Bids Evaluation Procedure ..................................................................................................................... 24
E.2 Financial Score Formulation .................................................................................................................. 25
F. General Instructions to Bidders....................................................................................................................... 27
F.1 Definitions .............................................................................................................................................. 27
F.2 Language of the Bid ............................................................................................................................... 28
F.3 General Eligibility .................................................................................................................................. 28
F.4 Bid forms ................................................................................................................................................ 28
F.5 Cost of bidding ....................................................................................................................................... 28
F.6 Clarification of bidding documents ........................................................................................................ 28
F.7 Amendment of bidding documents ........................................................................................................ 29
F.8 Period of validity of bids ........................................................................................................................ 29
F.9 Submission of bids ................................................................................................................................. 29
F.10 Deadline for submission of bids ............................................................................................................. 29
F.11 Late bids ................................................................................................................................................. 29
F.12 Modification and withdrawal of bids ..................................................................................................... 29
F.13 General Business information: ............................................................................................................... 30
F.14 Bid Security i.e. Earnest Money Deposit (EMD) ................................................................................... 30
F.15 Preparation of Technical bid .................................................................................................................. 30
F.16 Preparation of Financial Bid .................................................................................................................. 31
Financials ............................................................................................................................................... 31
Bid Currency .......................................................................................................................................... 31
G. Tender Opening and Evaluation ..................................................................................................................... 32
G.1 Opening of bids ...................................................................................................................................... 32
G.2 Preliminary examination of Bids ............................................................................................................ 32
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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
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G.3 Clarification of bids ................................................................................................................................ 32
G.4 Evaluation of Technical bids .................................................................................................................. 32
G.5 Evaluation and comparison of Financial bids ......................................................................................... 32
H. Award of Contract .......................................................................................................................................... 33
H.1 Award Criteria ........................................................................................................................................ 33
H.2 Notification of award ............................................................................................................................. 33
H.3 Signing of contract ................................................................................................................................. 33
H.4 Performance Security ............................................................................................................................. 33
H.5 Corrupt, fraudulent and unethical practices ............................................................................................ 34
I. General Conditions of Contract ....................................................................................................................... 35
I.1 Definitions .................................................................................................................................................. 35
I.2 Application ................................................................................................................................................. 35
I.3 Standards .................................................................................................................................................... 35
I.4 Use of documents and information ............................................................................................................. 36
I.5 User license and patent rights ..................................................................................................................... 36
I.6 Performance Security ................................................................................................................................. 36
I.7 Acceptance Certificate ................................................................................................................................ 36
I.8 Incidental Services ...................................................................................................................................... 37
I.9 Maintenance Service................................................................................................................................... 37
I.10 Payment .................................................................................................................................................. 37
I.11 Contract amendment .............................................................................................................................. 37
I.12 Delays in the supplier’s performance ..................................................................................................... 37
I.13 Liquidated damages................................................................................................................................ 38
I.14 Termination for default .......................................................................................................................... 38
I.15 Force majeure ......................................................................................................................................... 38
I.16 Termination for insolvency .................................................................................................................... 39
I.17 Resolution of disputes ............................................................................................................................ 39
I.18 Governing language ............................................................................................................................... 39
I.19 Applicable law ....................................................................................................................................... 39
I.20 Notices ................................................................................................................................................... 40
I.21 Taxes and duties ..................................................................................................................................... 40
I.22 Licensing considerations ........................................................................................................................ 40
I.23 Training .................................................................................................................................................. 40
J. Service Level Agreements ............................................................................................................................... 41
K. Forms of Tender ............................................................................................................................................. 42
Annexure 1 - Bid Letter Form .............................................................................................................................. 42
Annexure 2 - Declaration of the Bidder ............................................................................................................... 43
Annexure 3a - Form of Bank Guarantee for Earnest Money Deposit .................................................................. 44
Annexure 3b - Form of Bank Guarantee for Performance Security Deposit........................................................ 45
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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”
Annexure 4 - Form of Agreement ........................................................................................................................ 46
Annexure 5 - Software Developer Authorization Form ....................................................................................... 48
Annexure 6 - General Information of the Bidder ................................................................................................. 49
Annexure 7 - Particulars of Turnover in the last 3 Financial Years and Positive Networth................................. 50
Annexure 8 - Past Experience of Bidder in providing “Middleware and DRM & other software for IPTV, OTT
Services & VAS Delivery” .................................................................................................................................. 51
Annexure 9 - Declaration Regarding Clean Track Record................................................................................... 52
Annexure 10 - Compliance Certificate ................................................................................................................. 53
Annexure 11 – Proposed Software Solution and Technical Features Compliance Statement ............................. 54
Annexure 12 - Statement of Technical Deviation from Requirement Specification ............................................ 55
Annexure 13 - Financial Bid Form ...................................................................................................................... 56
Annexure 14 – Technical Specifications of IPTV Equipment ............................................................................. 58

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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”
Tender Call Notice for
Selection of Software Partner to provide Middleware and DRM & other software
for IPTV, OTT Services & VAS Delivery

Section – A
A.1 Time schedule of various tender related Events & Dates:

Publication of Tender Documents 09-06-2016
Last date to send in requests for clarifications on the tender 14-06-2016
Bid Closing Date & Time 17-06-2016, 3:00 PM
Technical Bid Opening 17-06-2016, 3:30 PM
Financial Bid Opening Will be communicated
Tender document Fee Rs.25,000/-

Andhra Pradesh State FiberNet Limited invites bids from the prospective bidders for providing
the Middleware and DRM & other software for IPTV, OTT Services and VAS Delivery. The
Middleware and DRM backend Server software shall be installed at AP FiberGrid Network
Operations Center, Visakhapatnam and shall be integrated with Envivio IPTV Headend available
at NOC. The selected agency has to provide end-to-end software solution for smooth delivery of
IPTV/OTT/VAS services, its management, support and maintenance for a period of three years.

For any enquiries and clarifications, please contact:

ED / Commercial,
Andhra Pradesh State FiberNet Limited,
Plot No.5,6,15&16, 1st Floor,
KKR Square, Kavuri Hills, Phase-I,
Jubilee Hills, Hyderabad – 500 033,
Telangana, India.
Tel: [phone] / 63 / 65
Email: [email protected]

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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”

A.2 Bid Documents and EMD

1. Tender document Fee:
Tender document Fee for an amount of Rs.25,000/- shall be submitted in the form of
Demand Draft drawn in favor of ‘Andhra Pradesh State FiberNet Ltd’, Hyderabad.
The physical Demand Draft shall be submitted at office of APSFL, Hyderabad
before the bid submission date and time. The tender document fee is non-refundable.

2. Earnest Money Deposit:
a) EMD for an amount of Rs.1,00,000/- (Rupees One Lakh only) shall be submitted in
the form of Demand Draft / Bank Guarantee drawn in favor of ‘Andhra Pradesh State
FiberNet Ltd’, Hyderabad, and should be valid for a minimum period of 90 days
from the date of bid submission.
b) EMD of the unsuccessful bidders shall be refunded upon completion of the bidding
process.
c) EMD shall be forfeited in case the bids are withdrawn within the bidding process
period (90 days from last date of bid submission).

A.3 Procedure for Bid Submission

The bidder shall submit his response through Bid submission to the tender on eProcurement
platform at www.apeprocurement.gov.in by following the procedure given below:

The bidder would be required to register on the e-procurement market place
www.apeprocurement.gov.in or https://tender.apeprocurement.gov.in and submit their bids
online. Offline bids shall not be entertained by the Tender Inviting Authority for the tenders
published in eProcurement platform.

The bidders shall submit their Eligibility and Technical bid, Financial bid etc., online in
eProcurement web site. The bidders shall upload the scanned copies of all the relevant
certificates, documents etc., in support of their eligibility criteria/technical bids and other
certificates/documents with clear readability, in the eProcurement web site. The bidder shall
sign on the statements, documents, certificates, uploaded by the agency, owning
responsibility for their correctness/authenticity.

a) Registration with eProcurement platform:

For registration and online bid submission bidders may contact HELP DESK on
www.apeprocurement.gov.in or https://tender.apeprocurement.gov.in

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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
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b) Digital Certificate authentication:
The bidder shall authenticate the bid with the agency’s Digital Certificate for submitting
the bid electronically on eProcurement platform and the bids not authenticated by digital
certificate of the bidder will not be accepted on the eProcurement platform.
For obtaining Digital Signature Certificate, you may please contact:
Andhra Pradesh Technology Services Limited
BRKR Bhavan, B-Block
Tankbund Road , Hyderabad-500022
Phone: [phone]
Fax: [phone]

(OR)

You may please contact Registration Authorities of any Certifying Authorities in
India. The list of CAs are available by clicking the link
https://tender.apeprocurement.gov.in/DigitalCertificate/signature.html

c) Hard copies:
i. The bids of the bidders who do not submit the Tender Fee within the stipulated time
will not be considered.
ii. All the bidders shall invariably upload the scanned copies of DD/BG in
eProcurement system and this will be the primary requirement to consider the bid
responsive.
iii. The department shall carry out the technical evaluation solely based on the uploaded
certificates/documents, DD/BG towards EMD in the eProcurement system and open
the financial bids of the responsive/eligible bidders.
iv. The department will notify the successful bidder for submission of original
hardcopies of all the uploaded documents prior to entering into agreement.
v. The successful bidder shall invariably furnish the original Certificates/Documents of
the uploaded scanned copies to the Tender Inviting Authority before entering into
agreement, either personally or through courier or post and the receipt of the same
within the stipulated date shall be the responsibility of the successful bidder. The
department will not take any responsibility for any delay in receipt/non-receipt of
original Certificates/Documents from the successful bidder before the stipulated
time.

On receipt of documents, the department shall ensure the genuinity of the DD/BG
towards EMD and all other certificates/documents uploaded by the bidder in
eProcurement system in support of the qualification criteria before concluding the
agreement.

d) Deactivation of Bidders

(Ref: The GO. Ms. No. 174 -I&CAD dated: 1-9-2008):
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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
Delivery”
If any successful bidder fails to submit the original hard copies of uploaded
certificates/documents within stipulated time or if any variation is noticed between the
uploaded documents and the hardcopies submitted by the bidder, the successful bidder will be
suspended from participating in the tenders on eProcurement platform for a period of 3 years.
The eProcurement system would deactivate the user ID of such defaulting bidder based on the
trigger/recommendation by the Tender Inviting Authority in the system. Besides this, the
department shall invoke all processes of law including criminal prosecution of such defaulting
bidder as an act of extreme deterrence to avoid delays in the tender process for execution of
the development schemes taken up by the government. Other conditions as per tender
document are applicable.

The bidder is requested to get a confirmed acknowledgement from the Tender Inviting
Authority a proof of Hardcopies submission to avoid any discrepancy.

e) Payment of Transaction Fee:

It is mandatory for all the participant bidders from 1st January 2006 to electronically pay a
prescribed non-refundable Transaction fee to M/s.APTS, the service provider through
"Payment Gateway Service on E-Procurement platform". The Electronic Payment Gateway
accepts all Master and Visa Credit Cards issued by any bank and Direct Debit facility/Net
Banking of ICICI Bank, HDFC, Axis Bank to facilitate the transaction. This is in compliance
as per G.O.Ms. 13 dated 07.05.2006.

f) Corpus Fund:
As per GO MS No.4, user departments shall collect 0.04% of ECV (estimated contract value)
with a cap of Rs.10,000/- (Rupees ten thousand only) for all works with ECV upto Rs.50
Crores, and Rs.25,000/- (Rupees twenty five thousand only) for works with ECV above Rs.50
Crores, from successful bidders on eProcurement platform before entering into agreement /
issue of purchase orders, towards eProcurement fund in favour of Managing Director, APTS.
There shall not be any charge towards eProcurement fund in case of works, goods and services
with ECV less than and upto Rs. 10 lakhs

g) Tender Document:
The bidder is requested to download the tender document and read all the terms and conditions
mentioned in the tender Document and seek clarification if any from the Tender Inviting
Authority.

The bidder has to keep track of any changes by viewing the Addendum/Corrigenda issued by
the Tender Inviting Authority from time-to-time in the e-Procurement platform. The
Department calling for tenders shall not be responsible for any claims/issues arising out of
this.

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Request for Proposal for Selection of Software Partner to provide “Middleware and DRM & other software for IPTV, OTT Services & VAS
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h) Bid Submission / Acknowledgement:
The bidder shall complete all the processes and steps required for Bid submission. The system
will generate an acknowledgement with a unique bid submission number after completing all
the prescribed steps and processes by the bidder. Users may also note that the bids for which
an acknowledgement is not generated by the e-procurement system are treated as invalid or
not saved in the system. Such invalid bids are not made available to the Tender Inviting
Authority for processing the bids. The Government of AP is not responsible for incomplete
bid submission by users.

i) Other details:

The bidders may contact the ED / Commercial, APSFL, Hyderabad for any further
information / clarifications on e-procurement.

The bidders need to register on the electronic procurement market place of Government of
Andhra Pradesh i.e., www.apeprocurement.gov.in. On registration in the e-procurement
market place they will be provided with a user ID and password by the system using which
they can submit their bids on line.

While registering on the e-procurement market place, bidders need to scan and upload the
required documents as per the tender requirements on to their profile. The e-procurement
market place provides an online self-service registration facility to such of the Contractors
who are already registered with respective participating departments for supply of specified
goods and services.

All the bidders shall invariably upload the scanned copies of DD/BG in e-Procurement system
and this will be the primary requirement to consider the bid as responsive. The Department
shall carry out the Technical bid evaluation solely based on the uploaded
certificates/documents, DD/BG towards EMD in the e-procurement system and open the price
bids of the eligible and responsive bidders. The Department will notify the successful bidder
for submission of original hard copies of all uploaded documents prior to entering into
agreement.

The bidders shall furnish a declaration online stating that the soft copies uploaded by them are
genuine. Any incorrectness/deviation noticed will be viewed seriously and apart from
cancelling the work duly forfeiting the EMD, criminal action will be initiated including
suspension of business.

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